Hanwha Vision TNO-7180RLP Network Camera User Manual
This document provides instructions for the Hanwha Vision TNO-7180RLP network camera.
Copyright and Disclaimer
Copyright
©2021 Hanwha Vision Co., Ltd. All rights reserved.
Trademark
Each trademark mentioned herein is registered. Product and other company trademarks mentioned in this manual are trademarks of their respective companies.
Restriction
The copyright of this document is reserved. This document shall not be reproduced, distributed, or modified, in whole or in part, without formal authorization.
Disclaimer
Hanwha Vision strives to verify the integrity and accuracy of the contents of this document, but provides no formal guarantee. The use of this document and its subsequent results are entirely the responsibility of the user. Hanwha Vision reserves the right to modify the contents of this document without prior notice.
The design and technical specifications are subject to change without notice.
The initial administrator ID is "admin" and the password must be set upon first login. Change your password every three months to protect personal information and prevent information theft. The user is responsible for security and other issues caused by improper password management.
Presentation
Important Safety Instructions
- Read these instructions.
- Keep these instructions.
- Heed all warnings.
- Follow all instructions.
- Do not use this apparatus near water.
- Clean contaminated areas on the product surface with a soft, dry cloth or a damp cloth. (Do not use detergents or cosmetics containing alcohol, solvents, surfactants, or petroleum-based products, as they may deform or damage the product.)
- Do not block ventilation openings. Install according to the manufacturer's instructions.
- Do not install the apparatus near heat sources such as radiators, heat registers, or other apparatus (including amplifiers) that produce heat.
- Ensure compliance with grounding and polarized outlet safety. A polarized outlet has two prongs, one wider than the other. A grounded outlet has two prongs and a third grounding prong. The third prong is provided for your safety. If the provided plug does not fit your wall outlet, consult an electrician to replace the obsolete outlet.
- Ensure that no one walks on or trips over the power cord, especially at the plugs, outlets, and where they exit the apparatus.
- Use only accessories or additional products specified by the manufacturer.
- Use only a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold with the apparatus. If using a cart, move the cart carrying the apparatus with caution to avoid injury from tipping over.
- Unplug this apparatus during lightning storms or when unused for prolonged periods.
- Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as a damaged power cord or plug, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
- This product is intended to be supplied by a listed power unit marked "Class 2" or "LPS" and rated from 12 Vdc, 4.0 A / PoE(55 Vdc), 0.92 A.
- This product is intended to be supplied by isolated power.
- Applying excessive force during product installation may damage the camera and cause it to malfunction. Using non-compliant tools for installation may damage the product.
- Do not install the product in areas where chemicals or oil mist exist or may be generated. Edible oils like soybean oil can damage or deform the product; do not install the product in or near kitchens or dining tables, as this may damage the product.
- When installing the product, ensure the product surface does not get stained by chemicals. Certain chemical solvents, such as cleaning agents or adhesives, can severely damage the product's surface.
- If the product is installed or disassembled in a manner not recommended, product functions/performance may not be guaranteed. Install the product referring to "Installation and Connection" in the user manual.
- Installation or use of the product in water may cause significant damage to the product.
- This device has been tested using an STP cable. Using a proper GND connection and STP cable is recommended to effectively protect your product and property against transient voltages, lightning, and communication outages.
Warning
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS APPARATUS TO RAIN OR MOISTURE. DO NOT INSERT METALLIC OBJECTS THROUGH VENTILATION SLOTS OR ANY OTHER OPENING ON THE EQUIPMENT.
Attention
ATTENTION: RISK OF ELECTRIC SHOCK. DO NOT OPEN.
ATTENTION: TO REDUCE THE RISK OF ELECTRIC SHOCKS, DO NOT REMOVE THE COVER (OR BACK PANEL). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Explanation of Graphic Symbols
The lightning symbol with an arrow inside an equilateral triangle alerts the user to the presence of "high voltage" within the unit, which may be sufficient to cause an electric shock.
The exclamation mark symbol inside an equilateral triangle alerts the user to the presence of important operating and maintenance (servicing and repair) instructions in the documentation accompanying the apparatus.
Presentation
Class I Category
An apparatus belonging to CLASS I category must be connected to a mains socket outlet provided with a protective earth connection.
Battery
Batteries (battery pack or installed batteries) must not be exposed to excessive temperatures, such as heat from the sun, fire, or similar sources. The battery cannot be replaced.
Disconnected Device
Disconnect the main power plug of the apparatus if it is defective. Contact a repair technician in your region. When operating the apparatus outside the United States, the HAR code can be used to obtain services from an authorized agency.
Attention
There is a risk of explosion if the battery is replaced with an incorrect model. Dispose of used batteries according to instructions. Maintenance instructions are provided for qualified personnel only. To reduce the risk of electric shock, do not perform any repairs other than those indicated in the operating instructions, unless you are qualified to do so. The apparatus's composite output is provided for ease of installation and is not recommended for monitoring purposes. Use the input power for a single camera only; do not connect other peripherals. Upon opening the box of a new product (or during its first use), moisture may accumulate on the camera lens. Accumulated moisture will naturally disappear within a few hours after powering on. Do not loosen or tighten the Gore valve arbitrarily. The ITE must be connected only to a PoE network without routing to an external power source.
Please carefully read the following recommended safety guidelines:
- Do not place this apparatus on an uneven surface.
- Do not install the apparatus on a surface where it may be exposed to direct sunlight or located near heating equipment or an area exposed to extreme cold.
- Do not place this apparatus near conductive materials.
- Do not attempt to repair this apparatus yourself.
- Do not install the product near magnetic sources.
- Do not block ventilation openings.
- Do not place heavy objects on the product.
- Wear protective gloves when installing/removing the camera. The high surface temperature of the product may cause burns.
- When connecting the HPoE injector to the external network, use either the network cable (LAN) port or the fiber optic (SFP) port, but not both.
The user guide is an instruction manual for product usage. The meaning of the indications provided in the manual is as follows:
- Reference: For providing information to aid product usage.
- Notification: In case of risks of product damage and user injury due to non-compliance with the provided instructions.
Please read this manual, especially the safety-related passages, and keep it in a safe place.
Hanwha Vision does not guarantee the quality of third-party products (e.g., lenses, accessories) purchased separately. In some installation environments, radio communications may experience interference. When electromagnetic wave interference occurs between the product and radio communication equipment, it is recommended to maintain a certain distance between them or change the direction of the receiving antenna.
Warning
To prevent injury that may be caused by the IR LED, do not look directly at the lamp when it is on.
Compatible only with the models below.
TNO-7180RLP
Risk Class 1
ATTENTION: This product emits infrared light. Do not look directly at the lamp when it is on.
Product tested and compliant with IEC 62471 standard.
Installation and Connection
Installation of the Installation Base
- Use a screwdriver to connect the grounding wire to the GND terminal at the bottom of the installation base.
Grounding protects the product against surges or lightning. Ensure the product is powered off when grounding.
Recommended Grounding Cable
- Length: Less than 3 M
- Gauge: 18 AWG or higher (e.g., UL1007 AWG 18/16, UL1015 AWG18/16/14/12, UL2468 AWG18/16/14)
- Use the provided bolts and washers to secure the installation base. Ensure the "FRONT" marking is oriented in the direction of surveillance during installation.
Diagram Description: The diagram shows a base plate with connection points for grounding wire, audio/alarm/RS-485 cables, network cables, and power. It also illustrates the orientation of the base plate with a "FRONT" label.
Network Cable Installation
- Remove the cable gland from the installation base.
- Remove the extruded part of the removed cable gland.
- Use the cap installer to pass the network cable through the cable gland.
- For waterproof protection, pull the cable under the cable gland as shown in the figure.
- Snap the network cable gland into the installation base.
Installation of Audio/Alarm/RS-485/Power Cables
- Remove the cable gland from the installation base.
- Snap the provided audio/alarm/RS-485/power cable gland into the installation base.
Installation of the Camera Body
- Connect the audio/alarm/RS-485/network cable to the port on the installation base.
For power, connect the power cable to the provided terminal block and plug it into the port.
- Use the provided screwdriver bit to attach the camera body to the installation base.
Use a tightening torque of at least 10 Nm to secure the screws during assembly.
- Use the provided bit to loosen the camera screws to adjust the surveillance direction. You can adjust the pan and tilt of your camera.
Diagram Description: Shows camera body being attached to the base with screws. Another diagram shows adjusting the camera's pan and tilt after loosening screws.
Note: Trying to change the direction without loosening the screws may break or damage the product. Use a tightening torque of at least 10 Nm for screws. Do not use the screws on the right side.
- Once installation is complete, remove the lens protection cover from the camera.
Connection to Other Peripherals
WiFi Connection
Camera Configuration
- Connect the OTG adapter (5-pin) and the Wi-Fi dongle to the Micro USB port.
Smartphone Configuration
- Install the Wisenet setup application.
- Select the camera's SSID after turning on the WiFi.
- Run the Wisenet setup application.
- When you connect to the camera, the video will be connected.
- You can adjust the viewing angle while viewing the video via your smartphone.
Recommended Dongle Manufacturers
Manufacturer | Model |
---|---|
NETIS | WF2123 n300 |
EDIMAX | EW-7811Un |
IP Time | N100mini |
TP-LINK | TL-WN823N V1 |
ASUS | USB-N13 |
ASUS | USB-N10 NANO |
NETGEAR | WNA3100M |
IODATA | WN-G150UMW |
Note: The product's test screen output port is provided for installation ease and is not recommended for monitoring. The product's Micro USB port is provided for installation ease and is not recommended for monitoring.
Power and Network
Diagram Description: Shows connections for external internet, switch, SFP port, SFP module, and 12V DC power. Options for connecting via network cable or SFP module are indicated.
Use only a network cable or fiber optic cable for connection. If connecting an external device, turn off the external device before proceeding. If HPoE and 12V DC power sources are activated simultaneously, the device will be powered by both. It is advisable to use only one power source (HPoE or 12V DC).
Power Cable Specifications
For 12 V DC power:
Wire Type (AWG) | Max Cable Length |
---|---|
#12 | 21 m |
#14 | 13 m |
Take care not to reverse polarity when connecting the power cable.
Network Cable Specifications
Item | Connector | Contents | Remark |
---|---|---|---|
Ethernet | RJ-45(10/100/1000BASE-T) | 10/100/1000BASE-T | For 1000BASE-T (Gigabit Ethernet) operation, a Category 6 (UTP-6) or higher cable must be used for the Giga hub. |
Cable | Category 6 | 100 m | DC Resistance ≤ 0.125 Ω/m |
HPoE | HPoE(IEEE 802.3bt) | Use an STP cable to enhance protection against lightning damage. |
SFP Port Specification
Item | Specification |
---|---|
SFP Voltage Supported | 3.3 V generally |
SFP Current Supported | 300 mA max. |
SFP Cage Supported | Standard Mini SFP Cage (for SFP with 6.5 mm pitch) |
SFP Port Type Supported | LC Type |
SFP Speed Required | 1250 Mbps (for 1000 Mbps Ethernet) |
SFP Required Error Rate (BER) | Max of 10-12 |
Transmission Mode (Optical) | Mode depends on SFP module |
Optical Mode (Long/Short Wave) | Mode depends on SFP module |
Cable Insertion Loss (dB) | Mode depends on SFP module |
Always disconnect power before connecting/disconnecting the SFP module. If the optical cable is bent, communication may be disrupted. Do not look directly at the optical cable, as it may damage your eyes.
Audio Input/Output Connection
Diagram Description: Shows connections for speakers and microphones to the camera and network. Also shows connections for alarm input/output and RS-485.
Audio Input/Output
- Connect the camera's MIC port to the microphone or the amplifier's LINE OUT port to which the microphone is connected.
- Connect the camera's SPEAKER port to the microphone or the amplifier's LINE IN port to which the speaker is connected.
- Check audio input specifications:
- Audio Codec
Audio Input: G.711 PCM (Bitrate: 64 kb/s / Sampling Frequency: 8 kHz), G.726 ADPCM (Bitrate: 16 kb/s, 24 kb/s, 32 kb/s, 40Kbps / Sampling Frequency: 8 kHz), AAC (Bitrate: 48Kbps / Sampling Frequency: 16kHz) - Audio Output: G.711 PCM (Bitrate: 64 kb/s / Sampling Frequency: 8 kHz)
- Audio Codec
- Full-duplex audio.
- Audio Input: Selectable (microphone/line), supported voltage: 2.5V DC (4mA), input impedance: 2000 Ohms.
- Audio Output: Line output (3.5mm mono jack), maximum output: 1Vms.
- Line output impedance: 600 Ohms.
Alarm Input/Output and RS-485 Connection
Alarm Input/Output
- ALARM 1, ALARM 2, ALARM 3, ALARM 4: These ports can be used as alert input or output ports. When used as input ports, alert input or day/night sensors can be connected. When used as output ports, alert output signals can be connected. Alert I/O modifications can be made via Webviewer configuration.
- GND: Common port for alert input/output signal.
Note: If a device (e.g., flashing light and siren) with voltage and current exceeding specifications is connected using an open collector method, it may cause malfunction. Refer to the "Alarm Output Wiring Diagram" when connecting devices with voltage exceeding current specifications (Page 19).
RS-485
- GND: Used for grounding.
- RS-485+: RS-485 receiver communication port (+).
- RS-485-: RS-485 receiver communication port (-).
Connecting an External RS-485 Device
By connecting an external device to the [RS-485 +, -] port, it can be controlled. GND connection is recommended for RS-485 communications. If you encounter communication problems, correctly connect the GND pin to correct the GND level between the camera and the external device.
Alarm Wiring Diagrams
To connect the external sensor: Connect one of the two signal lines to the [ALARM 1] port (if you want it as an input port) and the other to the [GND] port.
Alarm Input Wiring Diagram Description: Shows a circuit diagram for connecting an external sensor to the camera's alarm input, including VCC, resistance, diode, transistor, and ground connections.
To connect the alarm output: If a device (e.g., flashing light and siren) with voltage and current exceeding specifications is connected using an open collector method, it may cause malfunction. Refer to the alarm connection diagram below when connecting devices with voltage exceeding current specifications.
Alarm Output Wiring Diagram Description: Shows a circuit diagram for connecting an alarm output device (e.g., warning light/siren) to the camera's alarm output, including DC 5V or 3.3V, resistance, transistor, relay, and ground connections. It specifies using ALARM 2 as an output port.
Network Connection and Configuration
Connecting the Camera Directly to the Local Area Network
Connecting to the camera from a local PC on the LAN
- Launch an internet browser on the local PC.
- Enter the camera's IP address in the browser's address bar.
Diagram Description: Illustrates a local PC connecting to a camera via a switch, and then to the internet. Another diagram shows a camera connecting directly to a DSL/Cable modem via DHCP, with the computer accessing it.
Note: A remote PC on an external LAN may not be able to connect to a camera installed on the intranet if port forwarding is not correctly configured or if a firewall is active. In such cases, contact your network administrator. By default, the IP address will be automatically assigned by the DHCP server. If no DHCP server is available, the IP address will be set to 192.168.1.100. Use Device Manager to change the IP address. Refer to "Using Device Manager" (Page 21) for more information.
Connecting the Camera Directly to a DSL/Cable Modem Based on DHCP
- Connect the user's computer directly to the network camera.
- Launch Device Manager and modify the camera's IP address to use your desktop's web browser to connect to the internet.
- Use the internet browser to connect to the Web Viewer.
- Go to the [Configuration] page.
- Navigate to [Network] – [DDNS], and configure DDNS settings.
- Go to [Basic] - [IP & Port], and set the IP type to [DHCP].
- Connect the camera, removed from your computer, directly to the modem.
- Restart the camera.
Note: For DDNS configuration details, refer to the Web Viewer online help. For IP format definition details, refer to the Web Viewer online help.
Using Device Manager
Note: The Device Manager program can be downloaded from the "Support" – "Tool" menu on the Hanwha Vision website (https://www.HanwhaVision.com). Further instructions for Device Manager are available in the "Help" menu on the main page.
Project Configuration
You can register and import cameras for each project. To create a new project, define the project name and a password. You must enter a password to execute the created project.
Automatic Camera Search
If a camera is connected to the same network as the computer running Device Manager, you can find a network camera using the search function.
- Click "Search" on the Device Manager main page.
- Check the camera in the list.
Verify the MAC address on the sticker attached to the camera.
IP Address Configuration
To modify the camera's network settings, the "Login OK" status must be displayed. Click "Credential" on the main page to log in.
Static IP Configuration
Manually enter and configure the IP address and port information. When configuring a single camera:
- In the list, click the camera whose IP configuration you want to modify.
- Click "IP Assign" on the Device Manager main page.
- Select "Assign the following IP address". The camera's IP information will be displayed based on the previous setting.
- Fill in the relevant IP & Port categories.
- Click the [Apply] button.
- If a success message appears, click [OK].
Dynamic IP Configuration
DHCP assigns the IP address. Dynamic IP Environment Example: A broadband router with connected cameras assigned an IP address by the DHCP server. Direct camera connection to the modem via DHCP protocols results in IP addresses assigned by the internal DHCP server via the LAN.
Configuring a Single Camera (Dynamic IP)
- In the list, click the camera whose IP configuration you want to modify.
- Click "IP Assign" on the Device Manager main page.
- Select "Obtain an IP address automatically (DHCP)".
- Click the [Apply] button.
- If a success message appears, click [OK].
Configuring Multiple Cameras
Assigning IP Addresses to Multiple Devices
Obtain an IP address automatically (DHCP)
Assign the following IP address
Diagram Description: Shows the Device Manager interface for IP assignment, allowing selection between DHCP and static IP, with fields for IP address, subnet mask, gateway, and ports.
Configuring Multiple Cameras (Static IP Assignment)
- In the list, click the camera whose IP configuration you want to modify.
- Click "IP Assign" on the Device Manager main page.
- Select "Assign the following IP address".
- Enter the starting IP address for the range to be assigned.
- Click the [Simulate] button to verify the IP address to be assigned to each device. You can modify each address by double-clicking the IP Address field.
- Click the [Apply] button to start IP address assignment.
- Check the "Result" field to verify that the IP address has been assigned correctly.
Manual Camera Registration
If the camera cannot be found using the search function, it can be registered remotely by manually entering the IP information, provided the camera is connected to an external network.
- Click "Add Devices" – "Add Device Manually" on the Device Manager main page.
- Enter the IP address range you are searching for.
- Select the camera's "Model Name" and enter the HTTP port, HTTPS port, ID, and password.
- Click the [Connect] button.
- Verify if the camera is registered.
Verify the MAC address on the sticker attached to the camera.
Automatic IP Configuration
- In the list, click the camera whose IP you want to configure automatically.
- Click "+" on the Device Manager main page. The "Device Configuration" menu will appear.
- In the menu, click "Auto IP Configure".
- To use the "UPnP" or "Bonjour" protocol, select "Enabled" and click the [Apply] button.
Port Range Redirection (Port Mapping) Configuration
If you have installed a broadband router with a connected camera, you need to set up port range redirection on the broadband router so that a remote computer can access the camera installed there.
Manual Port Range Redirection
- From the broadband router's Setup menu, select "Applications & Gaming" – "Port Range Forward". For port range redirection settings on a third-party broadband router, refer to the router's user manual.
- Select "TCP" and "UDP Port" for each camera connected to the broadband router. The number of ports to configure on the IP router must be set according to the number of ports indicated in "Configuration" - "Basic" - "IP & Port" on the camera's Web Viewer.
- Once completed, click "Save Settings". Your settings will be saved.
Note: Port forwarding configuration is an example for a CISCO IP router. Settings may vary depending on the connected broadband router model. Refer to the applicable router's user manual for more information.
Port Range Redirection for Multiple Network Cameras
You can define a port redirection rule on the broadband router device via its web configuration page. A user can modify each port using the camera's setting screen. When Camera 1 and Camera 2 are connected to a router:
Diagram Description: Shows a table of port forwarding rules for two cameras, listing port ranges, protocols, and IP addresses.
Port forwarding can be done without additional router setup if it supports UPnP. After connecting the network camera, check the checkbox in the "Quick Connection" menu under "DDNS" in "Settings -> Network -> DDNS".
Connecting to the Camera from a Shared Local Computer
- Launch Device Manager. The system searches for connected cameras and lists them.
- Select the desired project, then click the [Open] button.
- Entering the password displays the project's camera list.
- Double-click a camera to access it. The internet browser starts and connects to the camera.
You can also access the camera by typing the found camera's IP address in the internet browser's address bar.
Connecting to the Camera from a Remote Computer via Internet
On a remote computer outside the broadband router's network, cluster access is not permitted. Users can access cameras on a broadband router network using the camera's DDNS URL.
- Before accessing a camera from the broadband router network, you must set up port range redirection on the broadband router.
- From the remote computer, launch the internet browser and type the camera's DDNS URL or the broadband router's IP address in the address bar. e.g., http://ddns.hanwha-security.com/ID
To use DDNS, register on the DDNS homepage (http://ddns.hanwha-security.com) and register the product under "My DDNS" > "Register Product".
Web Viewer
Connecting to the Camera
Normally, proceed as follows:
- Launch the internet browser.
- Type the camera's IP address in the address bar. e.g., IP Address (IPv4): 192.168.1.100; http://192.168.1.100 - the login dialog should appear. IP Address (IPv6): 2001:230:abcd:ffff:0000:0000:ffff:1111 → http://[2001:230:abcd:ffff:0000:0000:ffff:1111] - the login dialog should appear.
If the HTTP Port Number is Different from 80
- Launch the internet browser.
- Type the camera's IP address and HTTP port number in the address bar. e.g., IP Address: 192.168.1.100:HTTP Port Number (8080) → http://192.168.1.100:8080 - the login dialog should appear.
Using the URL Address
- Launch the internet browser.
- Type the camera's DDNS URL address in the address bar. e.g., URL Address: http://ddns.hanwha-security.com/ID - the login dialog should appear.
Network connection is disabled in a LAN-only environment.
Connecting via UPnP
- Execute the client system or operating system that supports the UPnP protocol.
- Click the camera name for search. On Windows operating systems, click the searched camera name in the network menu. The login window will appear.
Connecting via Bonjour
- Execute the client system or operating system that supports the Bonjour protocol.
- Click the camera name to search. On Mac operating systems, clicking the camera name initiates a search from the Bonjour tab in Safari. The login window will appear.
To use the UPnP or Bonjour protocol, refer to "Automatic IP Configuration".
Verifying the DDNS Address
If the camera is connected directly to a cable modem or a DHCP-based DSL modem, the IP address changes each time it attempts to connect to the ISP. In such cases, you will not be informed of the IP address change by the DDNS server. Once you register an IP-based dynamic device on the "DDNS" server, you can easily check the changed IP address when trying to access the device. Visit http://ddns.hanwha-security.com, register your device, and set the Web Viewer's "Network" - "DDNS" to "DDNS". Also, enter the "Product ID" field with the data used for DDNS registration.
Setting the Password
When you access the product for the first time, you must register the connection password.
Note: For a new password of 8 to 9 digits, use at least three of the following character types: uppercase/lowercase letters, numbers, and special characters. For a password of 10 to 15 digits, use at least two of the mentioned types. Allowed special characters: ~`!@#$%^*()_-+=|{} [].?/ For security, it is not recommended to repeat the same characters or consecutive keyboard entries for your passwords. Ensure you memorize the password you set, as losing it will require resetting the product by pressing the [RESET] button.
Login
When you access the camera, the login window appears. Enter the user ID and password to access the camera.
- Enter "admin" in the "User Name" text entry field. The administrator ID "admin" is fixed and cannot be changed.
- Enter the password in the "Password" entry field.
- Click [Sign in]. If you have successfully logged in, the Live Viewer screen will be displayed.
Note: When accessing the camera's web viewer, pay special attention to security by verifying if image data is encrypted. For optimal video quality, switch to 100% view. Reducing the image format may crop the image at the edges.
Installing the Camera Web Viewer
- Click the [Configuration ()] icon.
- The configuration window appears.
- You can configure settings for basic camera information, video, audio, network, event, analysis, and system over the network.
- Click "Help ( )" to see detailed descriptions of each function.
Troubleshooting
Problem | Solution |
---|---|
No video is displayed when accessing the web viewer via Safari with HTTPS plug-in. | In the contextual authentication window displayed upon initial HTTPS access, click "Show authentication certificate" and select "Always trust when connecting to the designated web viewer IP address." If the web viewer still cannot play video after selecting "Next" in the message window, press Command + Q to quit Safari, then restart and follow the above procedures. |
I cannot access the camera from an internet browser. | Verify that the camera's network settings are appropriate. Verify that all network cables are correctly connected. If connected using DHCP, verify that the camera can acquire dynamic IP addresses without issues. If the camera is connected to a broadband router, verify that port forwarding is configured correctly. |
The viewer disconnected during monitoring. | Connected viewers disconnect upon any changes to the camera or network configurations. Verify all network connections. Disable firewall settings on your PC and search for the camera again. |
The network camera is not detected in the Device Manager program. | Verify if one or more cameras are configured with a single multicast address instead of different addresses. If a single address is used for multiple cameras, images may overlap. If the transmission method is set to multicast, check if there is a router that supports multicast on the LAN where the camera is connected. |
Image overlap. | |
No image appears. | |
The "Motion Detection" in "Analytics" is set to "Enabled", but I do not receive an email notification even when an analytics event occurs. | Check settings in the following sequence: A. Verify "Date and Time" settings. B. "Motion Detection" must be set to "Enabled". C. Verify that the "Email" option in the "Event Config." menu is checked before use. |
Cannot perform recording on the Micro SD card. | Verify if the Micro SD card is defective. When replacing the Micro SD card, the power must be disconnected from the product. |
The Micro SD card is inserted, but the camera does not function correctly. | Verify if the Micro SD card is inserted in the correct direction. Operation of Micro SD cards formatted on other devices is not guaranteed on this camera. Format the Micro SD card again under the "Configuration" → "Event" → "Storage" menu. |
Cannot record to the NAS system. | Ensure the information registered in the NAS system is correct. The NAS IP address is valid. NAS ID/password is valid. Ensure you can access the designated folder as the main folder using the NAS ID. NAS SMB/CIFS items are not checked. The NAS IP address and the camera's IP address have the same format. (e.g., The initial subnet mask value for the NAS and camera is 255.255.255.0. If the IP address is 192.168.20.32, then the NAS IP address should be somewhere within 192.168.20.1~192.168.20.255.) Verify if you attempted access under a different username without formatting the main folder used or saved. Ensure you have used the recommended NAS equipment. |
A report indicates that the NAS system setup failed. |
Compliance and Environmental Information
Any modification made to the design of this apparatus not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used according to the instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area may cause harmful interference, in which case the user will be required to correct the interference at their own expense.
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the distributor or an experienced radio/TV technician for help.
eco
RoHS compliant
Hanwha Vision is committed to environmental protection throughout all phases of product manufacturing and strives to provide customers with more environmentally friendly products. The "Eco" mark represents Hanwha Vision's commitment to creating environmentally friendly products and indicates that the product complies with the European Union's RoHS Directive.
Proper Disposal of This Product (Waste Electrical and Electronic Equipment)
(Applicable in European Union countries and other European countries with selective collection systems.)
This symbol on the product, its accessories, or documentation indicates that neither the product nor its used electronic accessories (charger, earphones, USB cable, etc.) should be disposed of with other household waste. Improper disposal of waste that poses environmental and public health risks requires separating your used products and accessories from other waste. This will promote the recycling of their constituent materials for sustainable development. Individuals are invited to contact the store where they purchased the product or inquire with local authorities for procedures and collection points for recycling. Businesses and professionals are invited to contact their suppliers and consult their sales contract conditions. This product and its accessories must not be disposed of with other commercial and business waste.
Disposal of Batteries in This Product
(Applicable to European Union countries and other European countries with selective collection systems.)
The symbol on the battery, manual, or packaging indicates that the batteries in this product must not be disposed of with other household waste at the end of their life. The possible indication of chemical symbols Hg, Cd, or Pb means that the battery contains mercury, cadmium, or lead in quantities exceeding the reference levels stipulated in the CE Directive 2006/66. If batteries are not disposed of properly, these substances may harm human health or the environment. To protect natural resources and encourage material reuse, please separate batteries from other types of waste and recycle them through your local free battery collection system.