CATLINK specializes in smart pet care devices, including self-cleaning litter boxes, automatic feeders, and water fountains designed to monitor pet health.
CATLINK is a global leader in smart pet care technology, dedicated to improving the lives of cats and their owners through innovation. Headquartered in Shanghai, the brand focuses on developing intelligent ecosystems that connect pets with their guardians via the CATLINK app. Their product lineup includes the popular SCOOPER series of self-cleaning litter boxes, FRESH automatic feeders, and smart water fountains.
By leveraging advanced sensing technology and data analysis, CATLINK products allow pet owners to monitor their cats' health habits, such as weight, eating frequency, and toileting behaviors, in real-time. CATLINK serves pet families in over 100 countries, aiming to make pet care simpler, cleaner, and more insightful.
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CATLINK devices typically support only 2.4GHz Wi-Fi networks. They are generally not compatible with 5GHz networks.
Ensure the food bowl is empty and placed correctly, then press and hold the button for 3 seconds until the indicator light turns green.
Use clumping clay litter or litter beads that are small enough to pass through the screen. Avoid strictly non-clumping or large-pellet litters.
You can reach CATLINK support via email at support@catlink.cn or by phone at +1 833 440 2772 (Mon-Fri 10AM-6PM EST).