Product Overview
The Ctronics Dual-Lens PTZ WiFi Surveillance Camera (Model 880C-DL) is an advanced outdoor security solution designed for comprehensive monitoring. It features two independent lenses, offering both a fixed wide-angle view and a pan-tilt-zoom (PTZ) lens for dynamic coverage. With dual-band Wi-Fi connectivity, intelligent human detection, two-way audio, and robust IP66 weatherproofing, this camera provides reliable 24/7 surveillance with clear color night vision up to 30 meters.
Figure 1: Ctronics Dual-Lens PTZ Surveillance Camera. This image shows the white outdoor camera with two prominent antennas. The camera features two lenses, one fixed and one PTZ, each surrounded by LED lights for night vision. A smartphone screen is overlaid on the left, displaying a live view from the camera, including an outdoor scene with a lawn and a child. The phone screen also indicates '2.4/5Ghz' Wi-Fi compatibility.
Setup Guide
1. Package Contents
- Ctronics Dual-Lens PTZ Camera
- Power Adapter
- Mounting Screws and Wall Plugs
- Waterproof Kit for Ethernet Cable (if applicable)
- User Manual (this document)
2. Physical Installation
Choose a suitable outdoor location for installation, ensuring a clear view of the area to be monitored and proximity to a power source. The camera is IP66 weatherproof, suitable for various outdoor conditions.
- Mounting: Use the provided mounting template (if included) to mark drill holes. Secure the camera to a wall or ceiling using the screws and wall plugs. Ensure the camera is firmly attached.
- Power Connection: Connect the power adapter to the camera's power input port. Plug the adapter into a suitable outdoor power outlet.
3. Network Connection
The camera supports both 2.4 GHz and 5 GHz Wi-Fi, as well as Ethernet cable connection for stable and flexible networking.
- Wi-Fi Connection:
- Download the "Ctronics Pro" app from your smartphone's app store (iOS App Store or Google Play Store).
- Register an account and log in.
- Tap the "+" icon to add a new device.
- Select "Wi-Fi Camera" and follow the on-screen instructions to connect the camera to your Wi-Fi network. Ensure your phone is connected to the same Wi-Fi network (2.4GHz or 5GHz) during setup.
- Ethernet Connection (Optional):
- Connect an Ethernet cable from your router to the camera's Ethernet port.
- Use the waterproof kit to protect the Ethernet connection from moisture.
- The camera should automatically connect to the network. You can then add it to the "Ctronics Pro" app by scanning the device or searching for it on the local network.
Operating Instructions
1. Live View and Dual Screen Display
Once connected, open the "Ctronics Pro" app to access the live view. The camera offers a unique dual-screen display, showing both the fixed wide-angle view and the PTZ lens view simultaneously.
- Tap on the camera in the app to enter the live view interface.
- Switch between single and dual-screen modes as needed.
2. PTZ Control and Auto Tracking
Control the pan, tilt, and zoom functions of the movable lens directly from the app.
- Manual Control: Use the directional arrows or swipe gestures on the live view screen to adjust the camera's angle.
- Auto Tracking: Enable the auto-tracking feature in the app settings. The camera will automatically follow detected human movement within its field of view.
3. Two-Way Audio
The built-in microphone and speaker allow for real-time communication.
- Tap the microphone icon in the app to speak through the camera's speaker.
- The camera's microphone will pick up audio from the monitored area.
4. Human Detection and Alerts
The camera uses AI to accurately detect human shapes, reducing false alarms.
- Enable motion detection and human detection in the app settings.
- Configure alert notifications (push notifications, email alerts) to receive instant alerts on your smartphone when human motion is detected.
5. Night Vision Modes
The camera offers advanced night vision capabilities, including full-color night vision up to 30 meters.
- Infrared (IR) Night Vision: Provides clear black-and-white images in low light.
- Color Night Vision: Utilizes built-in spotlights to illuminate the area, providing full-color video even in complete darkness.
- Switch between modes or set to automatic in the app settings.
6. Recording and Storage
The camera supports multiple storage options for continuous or event-triggered recording.
- MicroSD Card: Insert a MicroSD card (up to 128GB, not included) into the designated slot on the camera. Recordings will be stored locally.
- Cloud Storage: Subscribe to Ctronics cloud storage service via the app for secure, off-site storage of your recordings.
- NVR Integration: The camera is compatible with Network Video Recorders (NVRs) for advanced security systems and continuous 24/7 recording. Refer to your NVR's manual for integration steps (supports ONVIF/RTSP protocols).
Maintenance
1. Cleaning the Camera
Regular cleaning helps maintain optimal image quality.
- Gently wipe the camera lens and body with a soft, damp cloth.
- Do not use harsh chemicals or abrasive cleaners.
- Ensure the camera is powered off before cleaning.
2. Firmware Updates
Keep your camera's firmware updated to ensure optimal performance, new features, and security enhancements.
- Check for available firmware updates within the "Ctronics Pro" app settings.
- Follow the app's instructions to perform updates. Ensure a stable power supply and network connection during the update process.
3. Storage Management
Manage your MicroSD card or cloud storage to prevent data loss or full storage issues.
- MicroSD Card: Periodically review and back up important recordings. Format the card through the app settings if needed to free up space.
- Cloud Storage: Monitor your cloud storage usage via the app. Recordings are typically managed automatically based on your subscription plan.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera offline/Cannot connect to Wi-Fi | Incorrect Wi-Fi password; Camera too far from router; Router issues; Incorrect Wi-Fi band (2.4/5GHz). | Verify Wi-Fi password. Move camera closer to router or use a Wi-Fi extender. Restart router. Ensure camera is connecting to the correct Wi-Fi band (both 2.4GHz and 5GHz are supported, but ensure your phone is on the same band during initial setup). Try connecting via Ethernet if possible. |
| Poor image quality | Dirty lens; Insufficient lighting; Network bandwidth issues. | Clean the camera lens. Ensure adequate lighting for optimal image. Check your internet speed and network stability. |
| Frequent false alarms | Motion detection sensitivity too high; Non-human objects triggering alerts. | Adjust motion detection sensitivity in the app. Enable "Human Detection" only to filter out alerts from pets, trees, or weather. Define specific detection zones. |
| Two-way audio not working | Microphone/speaker muted in app; Network delay. | Check if microphone and speaker icons are enabled in the app. Ensure stable network connection. |
| Cannot access recordings | MicroSD card full/corrupted; Cloud storage subscription expired; Incorrect date/time settings. | Check MicroSD card status in app, format if necessary. Verify cloud storage subscription. Ensure camera's date and time are correct. |
| Camera not responding (frozen) | Temporary software glitch. | Disconnect the power adapter, wait 10 seconds, then reconnect to restart the camera. |
Specifications
| Brand | Ctronics |
| Model Name | 880C-DL |
| Model Number | CTIPC-880 |
| Connectivity Technology | Wireless (2.4GHz & 5GHz Wi-Fi), Ethernet |
| Special Features | Two-way audio, Weather resistant (IP66), PTZ Technology, Human Detection, Dual Lens |
| Indoor/Outdoor Use | Outdoor |
| Power Source | Corded Electric (12 Volts, 12 Watt-hours) |
| Video Recording Resolution | 1080p (Effective Video Resolution: 1920) |
| Material | Acrylonitrile Butadiene Styrene (ABS) |
| Dimensions (L x W x H) | 15 x 13 x 15 cm |
| Weight | 780 grams |
| Included Components | Camera unit |
| Light Source Type | LED |
Warranty and Support
Ctronics products typically come with a manufacturer's warranty. Please refer to the warranty card included in your product packaging or visit the official Ctronics website for detailed warranty terms and conditions.
For technical support, troubleshooting assistance, or any product-related inquiries, please contact Ctronics Customer Service. You can usually find contact information (email, phone, or support portal) on the official Ctronics website or within the "Ctronics Pro" application.
When contacting support, please have your product model (880C-DL) and purchase information ready to expedite the process.
