Setting Up Voicemail to Email on Nextiva Connect

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Nextiva Connect is a fully hosted forwarding service that provides one local or toll-free number, unlimited Auto Attendants, and call forwarding options to any third-party device (i.e. a cellular phone). When a Voicemail is received, the Nextiva Connect system can send an email to a recipient with a .wav file attachment of the message.

NOTE: Nextiva Connect accounts differ from NextOS accounts. For instructions on how to check voicemail for NextOS voice accounts, click here.

Configuring Voicemail to Email

From the Nextiva Connect Portal, click Sites > Employees. Click Login to the right of the User. Under the Your Phone section, click Voicemail > Change Settings.

Under Email Options, select the radio button based on the routing desired > enter the recipient’s email address. Select the Email the voicemail as an attachment checkbox to include a voicemail file with the email notification. Click Save.

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