Nextiva Connect: Minutes Policy

Nextiva Connect is a flexible forwarding service packed with features such as an Auto Attendant, unlimited extensions, professional voicemail service, and multiple forwarding options. 


Do unused minutes carry over into the next month with Nextiva Connect?

At this time, Nextiva Connect plans do not have a carryover feature for unused minutes. Your monthly allowed minutes will reset on the date the recurring monthly fee is billed to your card on file.


What happens if I go over my minutes? How much will I be charged?

Depending on which Nextiva Connect plan you have, you may be charged a per-minute rate after going over your monthly minutes. Nextiva Connect Unlimited is the only plan where there is no limit to your number of minutes and no extra charge for incoming toll calls. Toll-free will still be charged, and will not count toward your overall minute usage. 

Nextiva Connect Unlimited

  • Local: Unlimited
  • Toll Free: 4.5 Cents per minute

Nextiva Connect 500 Minutes

  • Local: 4.5 cents per minute beyond 500 minutes monthly
  • Toll Free: 4.5 Cents per minute

Nextiva Connect 100 Minutes

  • Local: 4.5 cents per minute beyond 100 minutes
  • Toll Free: 4.5 Cents per minute

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