Rize Avante Wireless Adjustable Bed Owner's Manual

Safety Precautions

ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

ELECTRICAL SAFETY

Always unplug this adjustable bed frame from the electrical outlet before any cleaning or maintenance. To safely disconnect, ensure all controls are in the off position, then remove the plug. Keep the cord away from heated surfaces. Keep air openings free of lint, hair, and debris. Never operate with blocked air openings. Do not drop or insert objects into any opening. Use only indoors. Cease use and contact the Adjustable Bed base center for repair if the cord/plug is damaged, the unit is not working properly, it has been dropped or damaged, or it has been dropped into water.

GROUNDING SAFETY

This product features a polarized plug for use with a grounded electrical outlet. If the plug does not fit, contact a qualified electrician to install a properly grounded outlet. Failure to use a properly grounded outlet compromises this safety feature. Adapters are not recommended unless checked by a qualified electrician for proper grounding. Unauthorized modifications may void the electrical portion of your warranty.

WARRANTY WARNING!

This bed requires no user maintenance. Opening or tampering with the control box, motors, or hand controls (except the battery compartment if equipped) will void the warranty. Only authorized personnel may conduct repairs or part replacement.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR (not supplied).

IN-HOME USE ONLY

This Adjustable Bed is designed exclusively for in-home use.

HOSPITAL DISCLAIMER: It is NOT designed for hospital use or to meet hospital standards. Do not use with TENT TYPE oxygen therapy equipment or near explosive gases.

IMPORTANT SAFETY FEATURES

• Weight Fail-Safe Feature: In case of an overload on the head or foot mechanism, the control unit will automatically stop all functions. Functions will resume 30 seconds after excess weight is removed.
• Weight Restrictions: Twin/TXL/Split QN/Split CA King: 575 Pounds; Full/FXL: 600 Pounds; Queen: 650 Pounds.

Safety Precautions (Continued)

IMPORTANT SAFETY FEATURES cont'd

• Locking Caster Feature: If equipped with locking casters, push down the safety latch to lock. Lift to unlock. For safety, casters prevent bed movement when locked. On hard floors, rubber caster cups or carpet squares are recommended under casters to prevent sliding when locked. Casters will not roll when locked but may slide on uncarpeted surfaces.
• RADIO FREQUENCY: 433.92 MHz. This device complies with FCC Part 15 Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received. Changes to the antenna or device may exceed RF exposure requirements and void the user's right to operate. Input transformer voltage: AC120V 60HZ; Output voltage: DC24V 3A. Fuse: 1A~1.5A. Seek professional assistance for fuse replacement. Contact Customer Care at: 1-877-826-8757.
• CONSUMERS WITH PACEMAKERS: The optional vibrating feature may be misinterpreted by pacemakers. Consult your physician with any concerns.
• PRODUCT RATINGS: Lift motors are not designed for continuous use exceeding three (3) minutes over a thirty (30) minute period (approx. 10% duty cycle). Exceeding these limits shortens product life and may void the warranty. The bed structure supports recommended weight distributed evenly. Head and foot sections are not designed to individually support this weight. Enter/exit the bed in the flat position for optimal performance. Exceeding weight restrictions can damage the bed and void the warranty.
• SMALL CHILDREN AND PETS WARNING: Immediately dispose of all packing materials as they can pose a smother risk. Injury could occur if children or pets play on or under the bed. Do not allow children to operate the bed without adult supervision.

SAVE THESE INSTRUCTIONS! Proper operation ensures long life and durability. The manufacturer has tested and inspected this product.

Parts List

Before discarding packing materials, check the carton and verify all items are included:

• A. Remote Control (1)
• B. "Custom-Clip" Mattress Retainer Bracket (4) †
• C. Post Bed Legs (2)
• D. Inner Headboard Bracket (2)
• E. Outer Headboard Bracket (2)
• G. Headboard Bracket Bolt (6)
• I. 5/16 Inch Washer (12)
• J. 5/16 Inch Nut (6)
• K. Allen Key Wrench (1)
• L. Wrench (1)
• M. Lounger Post Leg (2)
• N. Knob Bolt (2)
• O. Spring Washer (2)
• P. Velcro Leg Strap (1)** (Only in TXL, SCK, SQ models)
• Q. AC Outlet (1)*

†Indicates Part is attached to Base.

*Indicates Part is attached to the side of the frame.

Installation Guide

STEP 1: For safety, this should be performed by 2 people. Carefully lift the bed frame unit out of the shipping carton with the top side facing downward.

STEP 2: Assembling Bed Legs

You will need: 4 bed legs (C and M), Knob bolts (N), and spring washers (O). First, turn the two (C) bed legs clockwise into the frame holes. Next, thread each Lounger bed leg (M) into the C-channel frame, ensuring the leg opening faces inward. Insert a Knob bolt (N) fitted with a spring washer (O) into the pre-drilled hole in the C-channel frame and through the lounger bed leg. Tighten the Knob bolt. Repeat for the remaining Lounger bed leg.

STEP 5: Carefully rotate the base frame so the top side is upward. Do not rest the frame on its side, as weight may damage the legs.

STEP 6: Plug the power cord into a grounded electrical outlet. A surge protector is recommended for optimal safety.

STEP 7: Install batteries in the hand unit. Test all functions on the hand control. Refer to Troubleshooting on pg. 10 if the bed does not work.

STEP 8: Return the bed to a flat or level position.

STEP 9: Attaching the "Custom-Clips" Mattress Retainer Brackets

Your Adjustable base includes "Custom-Clips" Mattress Retainer Brackets that attach easily without tools. Position each bracket's open end rods behind the tubular sleeve on the base-mounted hinge. Slide the rods into the sleeve. Repeat for all 4 corners. The "Custom-Clips" help anchor and secure your mattress to the deck surface.

CAUTION: DO NOT OVERTIGHTEN THE BED LEGS.

NOTE: Bed may be equipped with locking casters. Ensure all four casters are locked to prevent movement. Rubber caster cups or carpet squares are recommended under casters on hard floors. Casters will not roll when locked but may slide on uncarpeted surfaces.

STEP 3: Remove and extend the power cord from the frame. Important! MAKE SURE POWER CORDS DO NOT OBSTRUCT ANY ADJUSTABLE BED MECHANISMS.

STEP 4: Take plastic wrapping off the base frame.

NOTE: IMPORTANT! Some mattresses may not be suitable for use with the HEAD "Custom-Clips" Brackets. If adjustment position challenges occur, remove the head "Custom-Clips" brackets only. It is normal for retainer brackets to indent into the mattress border when using lift positions; this secures the mattress for superior body contouring. If setting up without a headboard, install the mattress. Installation is now complete. For headboard installation, proceed to Step 10.

Headboard Bracket Installation

IMPORTANT NOTES: Failure to follow installation steps may damage the adjustable bed frame. Position the bottom of the headboard cross member no more than 3 inches (76.2 mm) between the headboard and the top of the mattress.

STEP 10. Assemble the Headboard Bracket

1. Use the hand control to elevate the head of the bed so the frame is reachable.
2. Slide the inner headboard bracket (D) horizontally with the "C" opening facing down under the Crossbar. Position Bracket (D) in the guide peg on the bottom of the Crossbar. Insert a headboard bolt (G) with a 5/16 inch washer (I) through the pre-drilled hole in the Crossbar and into the pre-drilled slotted hole in the "C" channel Inner Headboard Bracket. Tighten with a 5/16 inch washer (I) and 5/16 inch nut (J). Repeat on the other side.
3. Place the open side of the outer headboard bracket (E) onto the exposed square tube of the inner headboard bracket (D) to create a tight fit. Insert a retainer bolt (G) with a 5/16 inch washer (I) into the outer headboard bracket (E) and through the inner headboard bracket (D). Hand tighten with a 5/16 inch washer (I) and a 5/16 inch nut (J). Leave loose enough for adjusting. Repeat on the other side.
4. When headboard brackets are assembled, ensure a space of 1.5 (38.1 mm) to 2 inches (50.8 mm) between the edge of the bed base and the headboard brackets.
5. Securely fasten the headboard bolts (not included) to the end of the headboard bracket assembly.
6. Measure the distance from the center of one mounting hole in the headboard bracket assembly to the center of the other.
7. If headboard brackets need adjustment, unscrew the bolts holding the outer headboard brackets, move them the necessary distance, and securely tighten.

STEP 11: Place your mattress on the adjustable bed frame surface. Your adjustable bed and headboard installation is complete. Refer to the Wireless Hand Control Operation Guide for programming.

Velcro Leg Straps (Optional: To avoid Base Separation)

To help prevent separation on King Size (2 TXL), California King Size (2 SCK), or Split Queen Size (2 SQ) beds, use the enclosed Velcro Straps. Simply wrap the legs together (Front & Back) tightly using the straps. Fastening the straps helps prevent movement and maintain stability.

Wireless Hand Remote Operation

Remote Layout:

• A. Raises the Head of the Bed
• B. Lowers the Head of the Bed
• C. Raises the Foot of the Bed
• D. Lowers the Foot of the Bed
• E. Anti-Snore: Gently raises head section for easier air intake, potentially reducing snoring.
• F. Bed "Flat" Button: Press and hold for 3 seconds to return the bed to the flat position.
• G. Zero Gravity: Lifts legs to a position slightly higher than the chest, promoting blood flow and reducing stress/fatigue.
• H. Increases the Intensity of Vibration (Head)
• I. Decreases the Intensity of Vibration (Head)
• J. Increases the Intensity of Vibration (Foot)
• K. Decreases the Intensity of Vibration (Foot)
• L. Stops Massage
• M. Full Body Massage: Activates both head and foot massages simultaneously.
• N. Wave Massage Adjustments: Activates wave mode massage. To change massage settings, you must stop the current massage first.
• O. Under Bed Light: Press button on the back of the remote for a halo of light to help navigate in/out of bed.
• P. Lounge Feature: Lowers the leg area to help remove stress and tension from the lower back, creating a Chaise Lounge position.

Massage Adjustments: Activate massage feature starting at intensity 4 of 8. Gradually increase or decrease intensity. The lowest setting turns off vibration for that unit. The massage feature has an Auto Shut-Off Timer, turning off after 15 minutes of continuous use.

FOR YOUR SAFETY, READ THE OWNER'S MANUAL CAREFULLY. ELECTRIC SHOCK MAY OCCUR IF ELECTRICAL COMPONENTS ARE NOT INSTALLED OR OPERATED CORRECTLY.

Certifications: ENERGY STAR Certified.

Wireless Hand Remote Operation (Continued)

Stop Button (L): Hold down for 2 seconds to stop massage. REMEMBER: YOU MUST STOP MASSAGE BEFORE ALTERNATING BETWEEN MASSAGE FUNCTIONS.

Full Body Massage (M): Press to activate both head and foot massages.

Wave Massage Adjustments (N): Activates wave mode massage. NOTE: You must stop the massage to activate another setting like full body or a different wave massage.

Underbed LED Light (O): Press this button on the back of your remote to create a halo of light for safe navigation in & out of bed.

Lounge Feature (P): Press the Lounge Button to lower your leg area, helping remove stress & tension from your lower back in a Chaise Lounge Position.

REMOTE FEATURES:

• The Adjustable Bed uses an RF (Radio Frequency) hand control system. Minor intermittent performance due to typical RF interference is normal and not a defect.
• Buttons are backlit for visibility in low light environments.
• It is not necessary to face the receiver to operate the remote. Signal is best transmitted within 9 feet (3 meters) of the receiver.

SAFETY ⚠️

• Overload Protection: In case of an overload on the head or foot mechanism, the control unit will automatically stop all functions. Functions will resume 30 seconds after excess weight is removed.
• Massage Timer: Massage motors will automatically shut off after running continuously for 15 minutes. All massage functions will be operational again after 5 minutes.
• Power Specifications: Input transformer voltage is AC120V 60HZ; output voltage is DC24V 3A. In case of a short-circuit, a fuse on the transformer (1A~1.5A) will blow. Seek professional assistance to replace the fuse. Call Customer Care at: 1-877-826-8757.

Notice: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Important Note: To comply with FCC RF exposure requirements, no changes to the antenna or device are permitted. Any change could result in exceeding RF exposure requirements and void user's authority. THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND (2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED.

Wireless Hand Remote Programming

(1 Hand Control and 1 Bed)

Note: Programming is only needed for replacement remotes.

1. Insert batteries (2xAA) into the Hand remote control.
2. Ensure your adjustable bed is plugged into a working grounded outlet or surge protector.
3. Hold down the learn button for 3 seconds.
4. The LED signature light will illuminate, indicating the RF frequency code setting function has been activated.
5. Press any button on the remote control.
6. When the receiver light flashes, the RF frequency code learning process is complete.

(1 Hand Control and 2 Beds)

1. Follow steps 1 through 6 above for 1 hand control and 1 bed.

2. Repeat the steps for the other bed using the same hand control.

Wireless Emergency Power Down Feature

Your adjustable base is equipped with an emergency lowering feature. Follow these steps in the event of a power outage while the base is in a raised position:

1. Locate and remove the 9 volt battery cover.
2. Install two (2) Alkaline 9 volt batteries (not included).
3. Replace the battery cover.
4. Press either the "Flat" button (F) or the individual lowering buttons (B, D) to lower your bed to the level position.

NOTE: THE TWO (2) 9 VOLT BATTERIES ARE ONLY RATED FOR SINGLE USE. AFTER THE EMERGENCY LOWERING, REPLACE WITH NEW ALKALINE BATTERIES.

Troubleshooting

SYMPTOM: Hand Remote LED illuminates and appears normal, but will not operate the bed.

SOLUTION:

1. Is the power cord plugged into a working & grounded electrical outlet? (A grounded, electrical surge protection device is recommended, not supplied).
2. Test the outlet by plugging in an appliance you know works properly.
3. Check the low amp fuse on the Control Box under the bed. Replace fuse if blown.

SYMPTOM: None of the Functions on the Adjustable Bed will Operate.

SOLUTION:

1. Re-Program the hand control (refer to programming procedures in the manual).
2. Unplug the power cord. After 45 seconds, plug it back into the electrical outlet to reset electronic components.
3. Check if the home electrical circuit breaker has tripped and reset it if necessary.
4. Check the surge protection device or electrical outlet for proper working order. Test outlet with a known working appliance.
5. Check the low amp fuse on the Control Box under the bed. Replace fuse if blown.

SYMPTOM: Hand Remote Function Keys will not illuminate.

SOLUTION:

1. Replace batteries in the hand remote.
2. Check that batteries are installed properly.

SYMPTOM: Head or foot section Function Key will elevate the bed, but will not return to the horizontal (Flat) position.

SOLUTION:

1. Your Bed may be obstructed, preventing smooth operation. Remove obstructions from around & under the bed.
2. Check that the Head section has clearance from the headboard or wall.
3. The headboard may be too close to the edge of the mattresses. Verify a 1.5" (38.1mm) to 2" (50.8mm) distance between the headboard brackets and the mattress. Adjust if required.

Troubleshooting (Continued)

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions:

SYMPTOM: Activating Head or Foot Lift Function causes "pulsing" or "stuttering" when operating feature.

SOLUTION:

1. Check batteries and installation in Hand Remote.
2. Assure that the Function Key is pressed Directly & Firmly.
3. Radio Frequency Interference from other remotes or electronic devices may be affecting normal operation.

SYMPTOM: Massage Motors seem excessively loud during operation.

SOLUTION:

1. Hard surface flooring may cause added vibration. To correct, place carpet pieces or rubber Furniture Cups under each leg or caster of the bed.
2. Elevate the head or foot section a short distance (with the hand control) to realign the lift/lower mechanisms with the bed support platform.
3. Check that the bed is not in direct contact with a wall, nightstand, or other object that may cause vibration or noise.
4. If the Adjustable Bed is installed on top of a bed frame, check that the massage motors are not causing the bed frame (or bed frame components) to vibrate or rattle.
5. Check that the headboard attachment hardware is tightened firmly (if used).

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:

CUSTOMER SERVICE TOLL FREE NUMBER: 1-877-826-8757

Please Have Your Receipt Ready And Available.

THANK YOU AND ENJOY YOUR ADJUSTABLE BED!

Warranty

20-Year Premium Limited Warranty for Adjustable Beds

CUSTOMATIC ADJUSTABLE BEDZ® warrants this adjustable bed to the consumer who is the original purchaser (the "purchaser"), subject to the terms and conditions herein. This warranty begins on the "warranty commencement date," or the purchase date for new beds. For floor/display models, the "warranty commencement date" is the manufacture date. Proof of purchase is required for warranty validity. If proof is not presented, CUSTOMATIC ADJUSTABLE BEDZ® has the right to determine coverage, potentially using the manufacture date as the commencement date. The 20-Year Limited Warranty is extended solely to the original purchaser and is not transferable.

FULL 3-YEAR WARRANTY (Parts)

This adjustable bed is warranted against defects in workmanship or materials for three years from the warranty commencement date. Upon notice within the first three years, CUSTOMATIC ADJUSTABLE BEDZ® will replace any defective adjustable bed part.

• YEAR 1: Full Coverage of Parts & Labor

Warranted against workmanship, craftsmanship defects, or defective materials for up to one (1) year. CUSTOMATIC ADJUSTABLE BEDZ® will supply replacements at no cost and absorb pre-authorized labor and transportation costs for repairs/replacements. Defective parts must be returned within 15 days of receiving replacements.

• YEARS 2 And 3: Full Coverage of Parts Only.

After the first year, up to three (3) years from the commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will provide replacement parts for defective or malfunctioning parts. This warranty is valid only if defective parts are returned within 15 days of receiving replacements. The original purchaser is responsible for all service, transportation, labor, and shipping & handling costs related to delivery/replacement of defective parts.

• YEARS 4 Through 20: Prorated Coverage of Non Electrical Parts Only.

After the third year, up to twenty (20) years from the commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will issue replacements for mechanical bed parts found to be defective or malfunctioning. This excludes electronics, electrical components, massage motors, and lift motors. The purchaser will pay 1/17th of the current replacement cost multiplied by the number of years past the third year. CUSTOMATIC ADJUSTABLE BEDZ® covers the remaining cost. This warranty is valid only if defective parts are returned within 15 days of receiving replacements. Purchaser is responsible for all labor and transportation costs related to replacement up to twenty (20) years. After the twentieth year, purchaser is responsible for the entire cost of repair and replacement.

ADDITIONAL TERMS AND CONDITIONS

This warranty is considered void if:

• Any damage is caused by the purchaser.
• Any unauthorized repair or replacement of parts has occurred.
• The adjustable bed has been handled incorrectly, subjected to abuse or misuse, or operated in a way that does not adhere to guidelines in the Owner's Manual or other applicable texts.
• Damage relates to mattresses, fabric, cables, electrical cords, or items supplied by dealers (contact dealer for those items).
• Unnecessary service calls have taken place (e.g., for consumer education or finding an unsatisfactory power connection).
• Recommended weight restrictions and guidelines for proper weight distribution are not followed.

Repairs or replacements apply to the original warranty period and do not extend it. The decision for repair or replacement is at the sole discretion of CUSTOMATIC ADJUSTABLE BEDZ®. REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS IS THE SOLE REMEDY. CUSTOMATIC ADJUSTABLE BEDZ® and its affiliates hold no liability for special, indirect, incidental, or consequential damages not expressly covered by this warranty.

No reimbursement will be made for inconvenience, removal, installation, setup time, lack of use, shipping, or other costs not covered. CUSTOMATIC ADJUSTABLE BEDZ® is not responsible for in-home service; contact your dealer. No other warranties, express or implied, are made. Implied warranties of merchantability and fitness for a particular purpose are disclaimed.

This warranty grants specific legal rights. Other rights may vary by state. This warranty is valid in the contiguous United States, Alaska, Puerto Rico, and Canada.

Warranty Registration

WARRANTY REGISTRATION FORM

Name:

Phone:

Address:

Address:

City:

State:

Zip:

Email:

Store where purchased:

Bed Serial No.:

Invoice No.:

SURVEY

Gender: M ☐ F ☐

Age: 18-30 ☐ 31-40 ☐ 41-50 ☐ 51-60 ☐ 61-70 ☐ 71 & up ☐

Reason for purchasing an adjustable bed: Health ☐ Comfort ☐ Other ☐

How did you find out about CUSTOMATIC Bedz: Advertising ☐ A friend ☐ Store ☐ Article/Review ☐ Internet ☐ Other ☐

PLEASE MAIL TO:

CUSTOMATIC Adjustable Bedz®

Customer Care Center

PO. BOX 10909

Riviera Beach, FL 33419 USA