Rize "The EDGE" Adjustable Bed Frame
Owner's Manual
Model Number: RI-ABE2-A18-PWCB2-H-PLB-SRG-112
Manufacturer: Customatic Adjustable Bedz
This manual provides essential information for the safe and effective use of your Rize adjustable bed frame.
Safety Precautions
ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. Please read these instructions thoroughly before using this product.
Electrical Safety
- Always unplug the bed frame from the electrical outlet before cleaning or maintenance.
- Keep cords away from heated surfaces.
- Ensure air openings are free of lint, hair, and other obstructions. Never operate when air openings are blocked.
- Never drop or insert any object into any opening. Use only indoors.
- Cease use and contact customer service if the cord/plug is damaged, the unit is not working properly, or if it has been dropped or submerged in water.
Grounding Safety
- This product features a polarized plug for use with a grounded electrical outlet.
- If the plug does not fit your outlet, contact a qualified electrician to install a properly grounded outlet.
- Using adapters is not recommended unless the outlet's grounding is verified by an electrician.
- Unauthorized modifications may void the electrical warranty.
Warranty Warning
Do not open or tamper with the control box, motors, or hand controls (except battery compartment). This will void the warranty. Only authorized personnel may perform repairs.
General Safety
- For optimal safety, plug the adjustable bed into a surge protector (not supplied).
- This bed is designed exclusively for in-home use.
- It is NOT designed for hospital use or to meet hospital standards.
- Do not use with TENT TYPE oxygen therapy equipment or near explosive gases.
Important Safety Features
- Weight Fail-Safe: The control unit automatically stops all functions if an overload of weight is detected on the head or foot mechanism. Functions resume 30 seconds after excess weight is removed.
Weight Restrictions
Recommended weight limits:
- Twin/TXL/Split QN/Split CA King: 575 Pounds
- Full/FXL: 600 Pounds
- Queen: 650 Pounds
NOTE: Exceeding recommended weight restrictions can damage the bed and void the warranty.
Locking Caster Feature
If equipped with locking casters, push down the safety latch to lock. Lift to unlock. On hard floor surfaces (hardwood, tile), rubber caster cups or carpet squares are recommended under casters for stability, even when locked.
Radio Frequency
This device operates on 433.92 MHz and complies with FCC Part 15 Rules. It must not cause harmful interference and must accept any received interference.
Consumers with Pacemakers
The optional vibrating feature may be misinterpreted by some pacemakers. Consult your physician with any concerns.
Product Ratings
Lift motors are designed for intermittent use: not continuously for more than three (3) minutes over a thirty (30) minute period (approx. 10% duty cycle). Exceeding these limits may shorten product life and void the warranty.
The bed structure supports weight distributed evenly. Head and foot sections are not designed to individually support or lift the full weight limit. For optimal performance, enter and exit the bed in the flat or level position.
Children and Pets Warning
Dispose of all packing materials immediately as they can pose a suffocation risk. Prevent children and pets from playing on or under the bed. Children should not operate the bed without adult supervision.
SAVE THESE INSTRUCTIONS!
Parts List
Before discarding packing materials, verify all items are included:
- A. Remote Control (1)
- B. Mattress Retainer Bracket (1)
- C. Bed Leg (4) (Note: Only in TXL, SCK, SQ models)
- P. Velcro Leg Strap (1) (Optional, for TXL, SCK, SQ models)
- 2 AAA Batteries
Installation Guide
Note: Installation should be performed by 2 people.
- Carefully lift the bed frame unit out of the shipping carton with the top side facing downward.
- Assembling Bed Legs: Thread the 4 legs clockwise into the threaded holes in the frame. Tighten securely, but do not overtighten.
- Remove and extend the power cord from the frame. Ensure power cords do not obstruct any adjustable bed mechanisms.
- Remove plastic wrapping from the base frame.
- Carefully rotate the base frame over so the top side is facing upward. Avoid resting the frame on its side, as this may damage the legs.
- Plug the power cord into a grounded electrical outlet. A surge protector is recommended.
- Hand Unit: Install batteries if required (wired units do not need batteries). Test all functions to ensure they are operational. Refer to Troubleshooting if the bed does not work.
- Return the bed to a flat or level position.
- Attaching the "Quick-Set" Mattress Retainer Bracket: Fasten bracket (B) to the foot of the bed base. Align the open ends of the bracket with the "Loop" Retainer Anchors on the bed surface and slide forward to secure. No tools or screws are required.
- Headboard Bracket Assembly (if applicable): Elevate the head of the bed using the hand control. Slide inner bracket (D) into the C-channel frame. Insert retainer bolt (G) with washer (I) through the C-channel and inner bracket, securing with washer (I) and nut (J). Repeat on the other side. Place outer bracket (E) onto the exposed square tube of the inner bracket. Insert retainer bolt (G) with washer (I) through outer and inner brackets, securing with washer (I) and nut (J), leaving loose for adjustment. Repeat on the other side. Ensure a space of 1.5 to 2 inches (38.1-50.8 mm) between the bed base edge and headboard brackets. Securely fasten headboard bolts (not included). Measure and adjust headboard bracket placement as needed.
- Place your mattress on the adjustable bed frame. Installation is now complete.
Velcro Leg Straps (Optional): To prevent separation on King Size, California King, or split Queen sizes, wrap the legs together (front & back) tightly using the provided Velcro straps.
Wireless Hand Remote Operation
The hand control allows for adjustment of the head and foot sections:
- A. Raises the Head of the Bed
- B. Lowers the Head of the Bed
- C. Raises the Foot of the Bed
- D. Lowers the Foot of the Bed
- E. Adjusts Bed to Flat Position
The remote may also feature a contouring "Head Tilt" function.
Safety Notice: Unauthorized modifications to the remote may void user authority to operate.
Important Note: To comply with FCC RF exposure requirements, do not change the antenna or device.
This device complies with FCC Part 15 Rules, subject to conditions of no harmful interference and acceptance of received interference.
FOR YOUR SAFETY: Read the Owner's Manual carefully before operating. Electric shock may occur if components are not installed or operated correctly.
Pairing Guide to Synchronize Two Beds
To operate two adjustable bases with one remote, pairing is required. Ensure your first base (Base A) is plugged in before pairing Base B.
- Plug in Base B to an AC power outlet. The LED light on the control box will blink three times, indicating Learning Mode (lasts 7 seconds).
- During Learning Mode, press and hold "Head Up" and "Foot Up" on Remote A for three seconds.
- The LED light on the control box will illuminate and remain on, signifying successful pairing. Both bases will now function with Remote A.
To Reset Your Pre-Programmed Remote:
- Unplug the AC power.
- Press and hold the FLAT button.
- Plug in the AC power and wait 7 seconds, then release the FLAT button. (The control box must receive the FLAT signal for at least 5 seconds after plugging in).
- The reset is complete.
Troubleshooting
| Symptom | Solution |
|---|---|
| Hand Remote LED illuminates and appears normal, but will not operate bed. | 1. Is the power cord plugged into a working & grounded electrical outlet? (A grounded, electrical surge protection device is recommended). 2. Test outlet by plugging in an appliance you know works properly. |
| None of the functions on the Adjustable Bed will operate. | 1. Unplug the power cord. After 45 seconds, plug it back into the electrical outlet to reset electronic components. 2. Check if the Home Electrical circuit breaker has tripped and reset if necessary. 3. Check surge protection device or electrical outlet for working order by testing with a known working appliance. |
| Head or foot section Function Key will elevate bed, but will not return to the horizontal (Flat) position. | 1. Check for obstructions around or under the bed that may prevent smooth operation. 2. Ensure the Head section has clearance from the headboard or wall. 3. Verify the distance between headboard brackets and the mattress is between 1.5" (38.1mm) and 2" (50.8mm). Adjust if required. |
If you experience any trouble with your bed frame within the warranty period, please consult the troubleshooting guide provided with your frame and online (if applicable). If problems persist, please call:
CUSTOMER SERVICE TOLL FREE NUMBER: 1-877-826-8757
Please have your receipt ready and available.
THANK YOU AND ENJOY YOUR ADJUSTABLE BED FRAME!
Warranty
20-Year Basic Limited Warranty for Adjustable Bed Frames
Customatic Adjustable Bedz warrants this motorized bed frame to the original purchaser against defects in workmanship or materials.
Full 1-Year Warranty
Covers defects for up to one (1) year from the warranty commencement date. Replacement parts will be sent at no cost, and Customatic Adjustable Bedz will cover pre-authorized labor and transportation costs for defective parts. Purchaser must return defective parts within 15 days of receipt of replacement parts.
19-Year Limited Warranty
Covers mechanical bed parts found to be defective for up to twenty years from the warranty commencement date. Electronics, electrical components, drive motors, and massage motors are excluded. Purchaser pays 18/19ths of the then-current replacement cost for defective parts. Purchaser bears all service, transportation, labor, and shipping costs related to replacement parts.
Additional Terms and Conditions
This warranty does not apply to:
- Damage caused by the purchaser.
- Unauthorized repair or replacement of parts.
- Mishandling, physical or electrical abuse, or misuse.
- Operation inconsistent with manual procedures.
- Damage to mattresses, fabric, cables, electrical cords, or items supplied by dealers (contact dealer for their warranty).
- Unnecessary service calls (e.g., for user education or power connection issues).
- Failure to adhere to recommended weight restrictions (Twin/TXL/Split QN/Split CA King: 575 lbs, Full/FXL: 600 lbs, Queen: 650 lbs).
Repairs or replacements apply to the original warranty period only.
The decision for repair or replacement of defective parts is at the sole discretion of Customatic Adjustable Bedz.
REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS IS THE SOLE REMEDY. Customatic Adjustable Bedz and its affiliates hold no liability for special, indirect, incidental, or consequential damages not expressly covered by this warranty.
Warranty Registration Form
To register your warranty, please complete the form provided in the original documentation or contact Customer Care. The form includes fields for Name, Phone, Address, City, State, Zip, Email, Store purchased, Bed Serial No., Invoice No., Gender, Age, Reason for Purchase, and How you found out about Customatic Bedz.
Mail to: CUSTOMATIC Adjustable Bedz, Customer Care Center, PO. BOX 10909, Riviera Beach, FL 33419 USA.
