Rize Revolution Adjustable Bed

Table of Contents

• Safety Precautions
• Parts List
• Installation Guide
• Emergency Power Down Operation Guide
• Advanced Feature Highlights
• Wireless Hand Control Operation Guide
• Bluetooth Sound System Speaker Activation
• Troubleshooting
• Warranty & Registration

Safety Precautions

ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

ELECTRICAL SAFETY

Always unplug this adjustable bed frame from the electrical outlet before any cleaning or maintenance. To safely disconnect, ensure all controls are in the off position, then remove the plug from the outlet. Keep the cord away from heated surfaces. Keep air openings free of lint, hair, and debris; never operate when air openings are blocked. Never drop or insert any object into any opening. Use only indoors.

Cease use of this bed frame and contact the Adjustable Bed base center for repair if: (1) it has a damaged cord or plug, (2) it is not working properly, (3) it has been dropped or damaged, or (4) it has been dropped into water.

GROUNDING SAFETY

To reduce the risk of electric shock, electrical fire, or faulty operation, this Adjustable Bed features a polarized plug meant for use only with a grounded electrical outlet. If the plug does not fit your outlet, contact a qualified electrician to install a properly grounded outlet. Failure to use a properly grounded outlet compromises this safety feature. The use of adapters is not recommended unless the outlet is checked by a qualified electrician for proper grounding. Unauthorized modifications to this product could void the electrical portion of your warranty.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR (not supplied with this Adjustable Bed).

WARRANTY WARNING!

This bed requires no user maintenance. Opening or tampering with the control box, motors, or hand controls (except battery compartment) will void the warranty. Only authorized personnel may conduct repairs or part replacements.

IN-HOME USE ONLY

This Adjustable Bed is designed exclusively for in-home use. It is NOT designed for hospital use or to meet hospital standards. Do not use with TENT TYPE oxygen therapy equipment or near explosive gases.

IMPORTANT SAFETY FEATURES

Weight fail-safe feature: In case of an overload, the control unit will automatically stop all functions. Functions will resume 30 seconds after excess weight is removed.

CONSUMERS WITH PACEMAKERS

The (optional) vibrating feature may be interpreted by some pacemakers as movement or exercise. This is common with vibrating products and may or may not affect your pacemaker. Consult your physician with any concerns.

RADIO FREQUENCY IS 433.92 MHZ.

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any change to the antenna or device could exceed RF exposure requirements and void the user's right to operate the device.

The input transformer voltage is AC120V 60HZ; the output voltage is DC24V 3A. In case of a short-circuit, a fuse on the transformer will blow to protect the electrical equipment (Fuse: 1A~1.5A.). Seek professional assistance to fix the problem. Call Customer Care at: 1-877-826-8757.

PRODUCT RATINGS

Lift Motor Restrictions: Lift motors are not designed for continuous operation for more than three (3) minutes over a thirty (30) minute period (approx. 10% duty cycle). Exceeding these limits will shorten the product's life expectancy and may void the warranty.

Weight Restrictions: Recommended weight limits are: Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds. The bed structure supports the recommended weight when distributed evenly. Head and foot sections are not designed to individually support this amount of weight. Entering and exiting the bed in the flat or level position is recommended. Exceeding weight restrictions could damage your adjustable bed and void your warranty.

SAVE THESE INSTRUCTIONS! Proper operation ensures long life and durability. The manufacturer has tested and inspected this product prior to shipment.

SMALL CHILDREN AND PETS WARNING

Immediately dispose of all packing materials as they can pose a suffocation risk. Injury could occur if children or pets play on or under the bed. Do not allow children to operate this bed without adult supervision.

Parts List

Before discarding any packing materials, check the adjustable bed frame carton and verify all items in the parts list are included:

A. Wireless Remote Control (1)

B. Mattress Retainer Bracket (1)†

C. 6.5" Wood Leg Supports (4)

D. Inner Headboard Bracket (2)

E. Outer Headboard Bracket (2)

F. Retainer Bolt (4)†

G. Headboard Bracket Bolt (6)

H. 1/4 Inch Retainer Washer (2)†

I. 5/16 Inch Washer (12)

J. 5/16 Inch Nut (6)

K. Allen Key Wrench (1)

L. Wrench (1)

† Indicates Part is attached to Base for shipping purposes.

Diagram illustrating the various parts included with the adjustable bed, labeled A through L, with quantities indicated in parentheses.

Installation Guide

STEP 1. For safety reasons, this should be performed by 2 people. Carefully lift the bed frame unit out of the shipping carton with the top side facing downward.

STEP 2. Assembling Bed Legs You will need 4 bed legs (C). Turn each bed leg (C) clockwise into the threaded holes on the frame. Repeat for all 4 legs (C). DO NOT OVERTIGHTEN THE BED LEGS.

Diagram showing the process of screwing the bed legs (C) into the threaded holes on the frame.

STEP 3. Remove and extend the power cord from the frame. Important! MAKE SURE POWER CORDS DO NOT OBSTRUCT ANY ADJUSTABLE BED MECHANISMS.

STEP 4. Remove plastic wrapping from the base frame.

STEP 5. Carefully rotate the base frame so the top side is facing upward. Be careful not to rest the frame on its side, as the weight may damage the legs.

STEP 6. Plug the power cord into a grounded electrical outlet.

NOTE: For optimal safety, a surge protector should be used (not supplied with this Adjustable Bed).

STEP 7. Install batteries in the hand unit. Try all functions on the hand control to ensure all features are operational. If the bed does not work, refer to Troubleshooting on p.14.

STEP 8. Return bed to flat or level position.

STEP 9. Assembling The Mattress Retainer Bracket Fasten the mattress retainer bracket (B) to the front of the bed frame using the retainer bolts (F) and 1/4 inch Retainer washers (H), as shown in the diagram.

Illustration showing bracket (B), bolts (F), and washers (H) being attached to the frame.

NOTE: Use ONLY the allen wrench to fasten the retainer bolts. DO NOT use a power screwdriver as it may overtighten the bolts. Mattress retainer hardware must NOT be over tightened.

If the adjustable frame is to be set up without a headboard, install a mattress on the frame. Installation is now complete. If a headboard is to be installed, proceed to step 10.

STEP 10. Assemble the Headboard Bracket

i. Use the hand control to elevate the head of the bed so the bed base frame is reachable.

ii. Slide the inner headboard bracket (D) horizontally with the "C" opening facing down under the Crossbar. Position the Bracket (D) in the guide peg on the bottom of the Crossbar. Insert a headboard bolt (G) fitted with a 5/16 inch washer (I) through the pre-drilled hole in the Crossbar & into the pre-drilled slotted hole in the "C" channel Inner Headboard Bracket. Tighten in place with a 5/16 inch washer (I) and 5/16 inch nut (J). Repeat on the other side.

iii. Place the open side of the outer headboard bracket (E) onto the exposed square tube of the inner headboard bracket (D) to create a tight fit between (D) and (E). Insert a retainer bolt (G) fitted with a 5/16 inch washer (I) into the outer headboard bracket (E) and through the inner headboard bracket (D). Hand tighten using a 5/16 inch washer (I) and a 5/16 inch nut (J). (Leave loose enough for adjusting.) Repeat on the other side.

iv. When headboard brackets are assembled, ensure there is a space of 1.5" (38.1 mm) to 2" (50.8 mm) between the edge of the bed base and the headboard brackets.

v. Securely fasten the headboard bolts (not included) to the end of the headboard bracket assembly.

vi. Measure the distance from the center of one mounting hole in the headboard to the center of the other.

vii. Measure the distance from the center of one mounting hole in the headboard bracket assembly to the center of the other.

viii. If you need to adjust the headboard brackets, unscrew the bolts holding the outer headboard brackets and move them the necessary distance. Reinstall the bolts and securely tighten.

STEP 11. Place your mattress on the adjustable bed frame surface. Your adjustable bed and headboard installation is now complete. If the bed comes with a programming option, turn to the Wireless Hand Control Operation Guide.

Diagram illustrating the assembly of the headboard brackets, showing inner (D) and outer (E) brackets, bolts (G), washers (I), and nuts (J) being connected.

Wireless Emergency Power Down Feature

Your adjustable base is equipped with an emergency lowering feature. Follow the steps below in the event that your base is in the raised position during a power outage.

1. Locate and remove the 9 volt battery cover.
2. Install two (2) Alkaline 9 volt batteries (not included).
3. Replace the battery cover.
4. Press either the "Flat" button (F) or the individual lowering buttons (B, D) to lower your bed to the level position.

Images showing the 9 volt battery cover, battery installation, and the remote control being used to lower the bed.

NOTE: THE TWO (2) 9 VOLT BATTERIES ARE ONLY RATED FOR SINGLE USE. AFTER THE EMERGENCY LOWERING, REPLACE WITH NEW ALKALINE BATTERIES.

Advanced Feature Highlights

This Ultra-Premium Adjustable Bed combines style with more innovative features and options to totally customize and personalize your sleep experience.

Bluetooth Speaker Sound System for your Listening Pleasure

Revolutionary Wireless Speakers with Surround Sound excitement for listening to music or enhancing game effects.

Advanced "Ultra-Frequency" Operating System

The superior "UF" wireless remote system provides a stronger signal for better performance & response. The "Auto-Jump" signal switch automatically selects the best frequency for responsive feature options.

USB Mounted Power Outlets

Convenient USB Ports located on each side of the base provide easy access for charging today's tech devices.

Bed in Deck Platform Design

The deck-in-deck design gives a traditional furniture-like appearance with advanced flexibility & support.

Auto "Head Tilt" Feature

This unique feature adjusts the upper panel slightly forward when the upper body lifts, cradling and contouring with the natural arch of your back, providing greater head, neck, and shoulder support & comfort.

Custom "Lumbar" Adjustability

The power-driven lumbar support function enables you to greatly increase or decrease support to your lower back.

"Flex-Foam" Frame Design

The soft foam perimeter framing eliminates any chance of injury or harm.

Underbed LED Lighting

Safely navigate your way in & out of bed by simply activating the Underbed "Night Light" from your remote. The softly illuminating LED Lamps create a 'Halo' effect around your bed so you can avoid hidden obstacles in the dark.

Furniture Style Wood Leg Supports

The Mahogany Finish support legs add warmth that will accent any bedroom decor.

Collage of images showcasing the advanced features: Bluetooth speakers, the wireless remote control, the bed-in-deck platform design, the auto head tilt feature, custom lumbar support, the flex-foam frame design, underbed LED lighting, and furniture-style wood leg supports.

Wireless Hand Remote Operation

Remote Control Functions:

• A. Raises the Head of the Bed
• B. Lowers the Head of the Bed
• C. Raises the Foot of the Bed
• D. Lowers the Foot of the Bed
• E. LED Signal Light: Indicates signal is being sent for operating function.
• F. Bed "Flat" Button: Press and hold for 3 seconds to return the bed to the flat position.
• G. Pre-Programmed Memory Positions: 3 program function keys to select popular positions with one touch.
• H. Increases the Intensity of Vibration (Head)
• I. Decreases the Intensity of Vibration (Head)
• J. Increases the Intensity of Vibration (Foot)
• K. Decreases the Intensity of Vibration (Foot)
• L. Stops Massage: Hold down for 2 seconds to stop massage.
• M. Full Body Massage: Press to activate both head and foot massages simultaneously.
• N. Wave Massage Adjustments: Activates wave mode massage. You must stop the current massage to activate another setting. REMEMBER: YOU MUST STOP MASSAGE BEFORE ALTERNATING BETWEEN MASSAGE FUNCTIONS.
• O. Under Bed Light: Press the button (on back of Hand Wand) to turn on or off the under bed light.
• P. Increases Lumbar Support
• Q. Decreases Lumbar Support

Head and Foot Position Adjustments (A, B, C, D): Use to raise or lower the head and foot sections. The premium "Wall-Glide" feature synchronizes with all Head & Foot adjustments.

Head and Foot Massage Adjustments (H, I, J, K): Use to activate massage (starting at intensity 4 of 8). Gradually increase/decrease intensity. Lowest setting turns off vibration. Massage feature has an Auto Shut-Off Timer (15 minutes). A 5-minute cool down is required before initiating another massage sequence.

Illustration of the wireless remote control, with each button labeled and its corresponding function described.

SAFETY:

• Weight overload stops all functions; resumes 30 seconds after excess weight is removed.

• Massage motors shut off after running continuously for 15 minutes. Functions are operational again after 5 minutes.

• Transformer voltage: AC120V 60HZ input, DC24V 3A output. In case of a short-circuit, a fuse (1A~1.5A) on the transformer will blow. Seek professional assistance to replace the fuse. Call Customer Care at: 1-877-826-8757.

Notice: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Important Note: To comply with FCC RF exposure requirements, no changes to the antenna or device are permitted. Any change could exceed RF exposure requirements and void user's authority.

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND (2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.

Wireless Hand Remote Programming

(1 Hand Control and 1 Bed)

Note: Programming by the user is only needed on replacement remotes.

1. Insert batteries (2xAA) into the Hand remote control.
2. Ensure your adjustable bed is plugged into a working grounded outlet or surge protector.
3. Hold down the "Learn Button" for 3 seconds.
4. The LED signature light will illuminate, indicating the RF frequency code setting function has been activated.
5. Press any button on the remote control.
6. When the receiver light flashes, the RF frequency code learning process is complete.

Diagrams illustrating the remote programming process, showing the remote control, the control box with its LED indicator, and the learning mode activation.

(1 Hand Control and 2 Beds)

1. Follow steps 1 through 6 above for 1 hand control and 1 bed.

2. Repeat the steps for the other bed using the same hand control.

Bluetooth Sound System Speaker Activation

Congratulations! You are the first to experience the latest advancement in Adjustable Bed technology. The NEW Bluetooth Sound System offers the most advanced bedroom enhancement for the best sleep & relaxation experience.

Imagine synchronizing your Bluetooth Device with the Sound Speaker System for "Surround-Sound" acoustics from behind the head panel. Play your favorite music, elevate your gaming experience with action sounds, set alarm clock tones, or engage in Spa-Like relaxation with nature sounds. The audio possibilities are endless...

Follow the instructions below to Activate the Bluetooth Sound System:

1. Upon plugging the base into a working electrical power outlet, an audible chime tone will sound, indicating the Bluetooth Speaker System is powered on.
2. On your device, enter the "SETTINGS" application menu.
3. Scroll & Click on the "BLUETOOTH" menu item.
4. You will see listings of ALL local Bluetooth signals & devices.
5. Click on the listing that says: "BTSpeaker" to pair your device with the sound system.

NOTE: When you have successfully paired your device, a verbal prompt saying: "Your Device is Connected." Will be heard.

6. You can now access your music library or game applications and experience quality sound.

For Pairing TWO (2) Speakers on 2 TXL, SQ Models:

When pairing TWO (2) speakers for use with a King, Split Queen, or California King bed, add these steps:

1. Find the double male audio patch cord in your accessory box.
2. Attach each end of the patch cord to each speaker.
3. When connecting to Bluetooth, you will see TWO "BTSpeaker" listings appear.
4. Select EITHER "BTSpeaker" option. This will successfully pair both speakers.

Image of Bluetooth speakers.

Troubleshooting

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions provided in the chart below:

SYMPTOM: Hand Remote LED illuminates and appears Normal, but will not operate bed.

SOLUTION:

1. Is the power cord plugged into a working & grounded electrical outlet? (A grounded, electrical surge protection device is recommended, not supplied).
2. Test outlet by plugging in an appliance you know works properly.
3. Check low amp fuse on the Control Box under bed. Replace Fuse if blown.

SYMPTOM: None of the Functions on the Adjustable Bed will Operate

SOLUTION:

1. Re-Program the hand control (as indicated in the Manual provided with this product).
2. Unplug the power cord. After 45 seconds, plug it back into the electrical outlet. This should reset the electronic components.
3. The Home Electrical circuit breaker may have been tripped. Reset circuit breaker if needed.
4. Check surge protection device or electrical outlet to ensure working order. Test outlet by plugging in a known working appliance.
5. Check low amp fuse on Control Box under bed. Replace Fuse if blown.

SYMPTOM: Hand Remote Function Keys will not illuminate.

SOLUTION:

1. Replace batteries in the hand remote.
2. Check that batteries are installed properly.

SYMPTOM: Head or foot section Function Key will elevate bed, but will not return to the horizontal (Flat) position.

SOLUTION:

1. Your Bed may be obstructed, preventing smooth operation. Remove obstructions from around & under the bed.
2. Check that the Head section has clearance from the headboard or wall.
3. The headboard may be too close to the edge of the mattresses. Verify a 1.5" (38.1mm) to 2" (50.8mm) distance between headboard brackets and mattress. Adjust if required.

SYMPTOM: Activating Head or Foot Lift Function causes "pulsing" or "stuttering" when operating feature.

SOLUTION:

1. Check batteries and installation in Hand Remote.
2. Assure that the Function Key is pressed Directly & Firmly.
3. Radio Frequency Interference from other remotes or electronic devices may be affecting normal operation.

SYMPTOM: Massage Motors seem excessively loud during operation.

SOLUTION:

1. Hard surface flooring may cause added vibration. To correct, place carpet pieces or rubber Furniture Cups under each leg or caster of the bed.
2. Elevate the head or foot section a short distance (with the hand control) to realign the lift/lower mechanisms with the bed support platform.
3. Check that the bed is not in direct contact with a wall, nightstand, or other object that may cause vibration or noise.
4. If the Adjustable Bed is installed on top of a bed frame, check that the massage motors are not causing bed frame (or bed frame components) to vibrate or rattle.
5. Check that the headboard attachment hardware is tightened firmly (if used).

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:

CUSTOMER SERVICE TOLL FREE NUMBER

1-877-826-8757

Please Have Your Receipt Ready And Available

THANK YOU AND ENJOY YOUR ADJUSTABLE BED!

Warranty & Registration

20-Year Premium Limited Warranty for Adjustable Beds

CUSTOMATIC ADJUSTABLE BEDZ® (also referred to as Rize by CUSTOMATIC®) warrants this adjustable bed to the original purchaser against defects in workmanship or materials for a period of twenty (20) years from the "warranty commencement date" (purchase date, or manufacturing date for floor/display models). Proof of purchase is required. This warranty is not transferable.

FULL 3-YEAR WARRANTY (Parts)

YEAR 1: Full Coverage of Parts & Labor

Warranted against workmanship and craftsmanship defects or defective materials for up to one (1) year. CUSTOMATIC ADJUSTABLE BEDZ® will supply replacements at no cost. Labor and transportation costs for authorized repairs are covered. Defective parts must be returned within 15 days of receiving replacement parts.

YEARS 2 And 3: Full Coverage of Parts Only.

Provides replacement parts for any defective or malfunctioning adjustable bed part. Purchaser is responsible for all service, transportation, labor, and shipping & handling costs related to delivery and/or replacement of defective parts. Defective parts must be returned within 15 days of receiving replacement parts.

YEARS 4 Through 20: Prorated Coverage of Non Electrical Parts Only.

Covers mechanical bed parts found to be defective or malfunctioning (excludes electronics, massage motors, and lift motors). Purchaser pays 1/17th of the current replacement cost of the part multiplied by the number of years past the third year. CUSTOMATIC ADJUSTABLE BEDZ® covers the remaining cost. Purchaser is responsible for labor and transportation costs up to twenty (20) years. After the twentieth year, purchaser is responsible for the entire cost.

ADDITIONAL TERMS AND CONDITIONS

This warranty is considered void if:

1. Damage is caused by the purchaser.
2. Any unauthorized repair or replacement of parts has taken place.
3. The adjustable bed has been handled incorrectly, subjected to abuse or misuse, or operated in a way that does not adhere to the guidelines in the Owner's Manual.
4. Damage to mattresses, fabric, cables, electrical cords, or items supplied by dealers. (Contact dealer for warranty information on these items).
5. Unnecessary service calls have taken place.
6. Recommended weight restrictions or guidelines for proper distribution of weight are not followed.

Repairs or replacements apply to the original warranty period and do not extend it. The decision for repair or replacement is at the option and sole discretion of CUSTOMATIC ADJUSTABLE BEDZ®.

REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER. CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS HOLD ABSOLUTELY NO OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.

No reimbursement will be made for inconvenience, removal, installation, setup time, lack of use, shipping, or other costs not covered. CUSTOMATIC ADJUSTABLE BEDZ® does not hold responsibility for in-home service. Contact your dealer for in-home service terms.

CUSTOMATIC ADJUSTABLE BEDZ® MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

This warranty allows specific legal rights, which may vary by state. This warranty is valid in the contiguous United States, and includes Alaska, Puerto Rico and Canada.

WARRANTY REGISTRATION FORM

Name:

Phone:

Address:

Address:

City:

State:

Zip:

Email:

Store where purchased:

Bed Serial No.:

Invoice No.:

SURVEY

Gender: M F

Age: 20-30 31-40 41-50 51-60 61-70 71 & up

Reason for purchasing an adjustable bed: Health Comfort Other

How did you find out about CUSTOMATIC Bedz: Advertising A friend Store Article/Review Internet Other

PLEASE MAIL TO:

CUSTOMATIC Adjustable Bedz®

Customer Care Center

PO. BOX 10909

Riviera Beach, FL 33419 USA