IKEA Kitchen Guarantee Information

General Guarantee Information

Everyday life at home puts high demands on a kitchen, which is why IKEA tests kitchens thoroughly to ensure they can withstand heavy weights, high temperatures, and everyday use.

IKEA offers a 25-year guarantee for defects in material and workmanship on the METOD kitchen system.

A 10-year guarantee is offered for defects in material and workmanship on the ENHET kitchen system.

All indoor kitchen mixer taps have a 10-year guarantee.

IKEA appliances have a 5-year guarantee.

These guarantees are valid for domestic kitchen use and are subject to the terms and conditions stated in this document.

• The METOD kitchen system has a 25-year guarantee.
• The ENHET kitchen system and kitchen mixer taps have a 10-year guarantee.
• IKEA appliances have a 5-year guarantee.

Kitchen Drawers, Cabinets, Fronts, Worktops, and Sinks

Guarantee Validity

The guarantee remains in force for the number of years stated below, valid from the date of purchase. A proof of purchase is required.

What is Covered?

This guarantee applies to domestic use only and covers defects in materials and workmanship.

25-Year Guarantee (METOD Kitchen System)

• Cabinets (except for VADHOLMA and TORNVIKEN)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• EXCEPTIONELL fully-extending push-to-open drawers
• UTRUSTA shelves
• Legs and plinths
• Cover panels
• Deco strips/mouldings
• Worktops
• Sinks (except FYNDIG sinks)

10-Year Guarantee (ENHET Kitchen System)

• Cabinets
• Open frames
• Fronts
• Hinges
• Drawers
• Shelves
• Legs
• Accessories (Swivel shelf, hanging shelf insert, rail for hooks and hooks)
• ÄSPINGE kitchen
• TORNVIKEN
• VADHOLMA kitchen cabinet and furniture
• UTRUSTA wire basket

5-Year Guarantee

• UTRUSTA electric push opener

Products Not Covered Under 25, 10, or 5 Year Guarantees

• Knobs
• Handles
• KNOXHULT kitchen
• SUNNERSTA kitchen
• FYNDIG sink

IKEA's Response to a Problem

IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If covered, IKEA will, through its own service operations, either repair the defective product or replace it with the same or a comparable product.

If covered by the warranty, IKEA will cover costs for repairs, spare parts, labour, and travel expenses for repair personnel incurred by IKEA, provided the product is accessible for repair without special effort. This does not apply to work not authorized by IKEA. Replaced parts become the property of IKEA.

If an item is no longer sold by IKEA, IKEA will provide an appropriate replacement, determined at IKEA's sole discretion.

After Sales Service

IKEA renews its product range annually. A 2-year After Sales service is provided for IKEA kitchen doors and drawer fronts. This allows customers to complement their kitchen with these items for up to two years after they have been discontinued, as long as stocks last.

What is Not Covered Under This Guarantee?

• Normal wear and tear, cuts or scratches.
• Damage caused by impacts or accidents.
• Products stored, assembled, or installed incorrectly.
• Inappropriate use, abuse, misuse, or alteration.
• Cleaning with incorrect methods or products.
• Incidental or consequential damage.

Assembly and Care Instructions

To rely on these guarantees, follow specific care instructions for each product, available at IKEA.com.

Installation

KITCHEN furniture must be fixed to the wall. Ensure walls can support the furniture's weight, as incorrect installation may cause injury or damage. Contact a professional if uncertain. Screws for wall fixing are not included due to varying wall materials. Consult a local specialized dealer for advice on suitable screw systems.

Legal Information

Swiss Law

IKEA guarantees are governed by Swiss substantive law.

General Legal Entitlements

This guarantee grants certain legal entitlements but does not affect other statutory legal entitlements.

How to Contact IKEA

For questions, visit www.IKEA.ch/service.

Contact by telephone: +41 58 515 03 86 (freephone).

Keep your proof of purchase; it is necessary for guarantee claims.

Kitchen Mixer Taps Guarantee

Guarantee Validity

The guarantee for indoor kitchen mixer taps remains in force for 10 years from the date of purchase. A proof of purchase is required.

Not Covered

The KALLSJÖN outdoor mixer tap has a 2-year guarantee.

What is Covered?

The 10-year guarantee applies to all IKEA kitchen mixer taps for domestic use, covering defects in material and workmanship. Taps are tested beyond international standards using top brand components.

Exclusions

• Normal wear and tear, cuts, scratches.
• Damage from impacts, accidents, or waterborne debris.
• Filter/aerator (requires regular cleaning or replacement).
• Incorrect storage, assembly, installation, use, or cleaning.
• Use in public, outdoor, or corrosive environments.
• Accidental damage.

IKEA's Response to a Problem

IKEA will examine the product and decide if it's covered. If covered, IKEA will repair or replace it with the same or a comparable product. Costs for authorized repairs (parts, labour, travel) are covered if accessible. Replaced taps become IKEA property. If no longer sold, IKEA provides an appropriate replacement.

Certification

IKEA mixer taps are approved and certified to meet relevant market demands.

Appliances Guarantee

Guarantee Validity

The guarantee is valid for 5 years from the original purchase date for IKEA appliances. TILLREDA and LAGAN appliances have a 2-year guarantee.

A proof of purchase is required. Service work does not extend the guarantee period.

What is Covered?

Covers faults caused by design or material defects from the date of purchase for domestic use.

Covered Appliances

All domestic IKEA kitchen appliances are covered by the free 5-year guarantee for defects in materials and workmanship.

Not Covered Appliances

TILLREDA or LAGAN appliances have a 2-year guarantee.

IKEA's Response to a Problem

The designated service company will examine the product. If covered, they will repair or replace it with the same or a comparable product. Costs for repairs, parts, labour, and travel are covered if the appliance is accessible for repair without special expenditure. EU guidelines apply. Replaced parts become IKEA property. Re-installation is included if necessary, provided the product is easily accessible. Customers must ensure accessibility for built-in solutions.

Service Execution and Further Exclusions

Service Execution

Service will be provided by IKEA's own service operations or authorized service partner network.

Further Exclusions

• Deliberate or negligent damage.
• Damage from failure to observe operating instructions, incorrect installation, or wrong voltage.
• Damage from chemical or electro-chemical reactions, rust, corrosion, or water damage (including excessive lime or abnormal environmental conditions).
• Consumable parts (batteries, lamps).
• Non-functional and decorative parts (scratches, colour differences) not affecting normal use.
• Accidental damage from foreign objects/substances, or cleaning/unblocking issues.
• Damage to specific parts (ceramic glass, accessories, baskets, pipes, seals, lamps, screens, knobs, casings) unless due to production faults.
• Cases where no fault is found by a technician.
• Repairs not performed by IKEA's appointed providers or using non-original parts.
• Repairs due to faulty or non-compliant installation.
• Use in non-domestic (professional) environments.
• Transportation damages (unless IKEA delivery, which is covered separately). Customers transporting products are liable for transit damage. Contact IKEA Customer Service for IKEA delivery damages.
• Cost of initial installation.

Restrictions do not apply to fault-free work by a qualified specialist using original parts to adapt the appliance to other EU country technical safety specifications.

Area of Validity

For appliances purchased in one EU country and taken to another, services are provided under the guarantee conditions of the new country, provided the appliance complies with its technical specifications and assembly/safety information.

Service Support After Buying

For service support, ring the number provided in the product documentation. Read the Instructions for Use carefully and have the IKEA article number (8-digit number from receipt or rating plate) ready.

Save Your Receipt

Your receipt is your proof of purchase and is required for the guarantee to apply. Contact IKEA at IKEA.ch if anything happens or if you are not satisfied.