1. Bluetooth Setup (Smartphone)

1.1 For App of Smartphone Setup

⚠️ Note: Before installing the APP, please make sure you've calibrated the printer correctly as following steps:

Feed labels.
Long press feed button until printer beep once, release your fingers.
Printer will automatically calibrate the printer and load two labels.

⚠️ Note: For our app would be updated periodically, considering customers convenience, the latest app user manual would be updated on our website: support.jadens.com

Search for "Shipping Printer" on the App Store or Google Play.

[QR Code for iOS App Download]

[QR Code for Android App Download]

App Interface and Basic Usage

Pic 1: Screenshot of a smartphone displaying the app's search interface, with "Shipping Printer" entered in the search bar.

Pic 2: Screenshot of the app's home screen with options "Choose file" and "Scan".

Connecting the Printer (iOS)

Pic 3: Screenshot of the Bluetooth connection screen on an iOS device, showing available devices like 'HM-01019', 'iPad', and 'Label_printer_574A-...', each with a 'CONNECT' button. Text below reads: 'Find your Label Printer and tap Connect'.

Pic 4: Screenshot of the app's home screen with options 'Choose file' and 'Scan'.

Pic 5: Screenshot of a shipping label preview, showing sender and recipient details, weight, and carrier information. Text below reads: 'Crop the Label', 'Rotate the Label'.

Pic 6: Screenshot of a Bluetooth connection screen indicating 'Please enable location service'.

Printing Process (iOS)

Pic 7: Screenshot of the print settings screen, showing options for 'Advanced', 'Density', 'Speed', 'Copies', and 'Start x coordinate'.

Pic 8: Screenshot of the app's home screen with a prompt: 'Suggest to Choose PDF file. If choose photo via iPhone, please save the photo to iCloud driver first because Apple doesn't allow the app go to Photo directly. If PDF, you can choose the file that you save.' Buttons for 'Choose file' and 'Scan'.

Pic 9: Screenshot of an iOS device's home screen displaying various app icons.

Pic 10: Screenshot of a shipping label preview, similar to Pic 5.

Pic 11: Screenshot showing sharing options for a selected photo or file, including 'Copy Photo', 'Add to Shared Album', 'Add to Album', 'Duplicate'.

1.1.1 More Setup: For iOS

If you cannot find the file in Pic 4 of page 2, you can start the printing device by Pic 9 - Pic 13.

Pic 12: Screenshot of the 'Crop image' screen for a label.

Pic 13: Screenshot of the print settings screen, similar to Pic 7.

Sharing and Printing PDF Files

If you still cannot find the file, you can share the PDF file through social media, please follow the Pic 14 - 17. And then continue to pic 1 to pic 8 on page 2 and 3.

⚠️ Note: If you have received a label (pdf. file) from Twitter or Instagram or other apps, you can open and print it as below.

Pic 14 & 15: Screenshots showing how to share a PDF file from a web source or cloud storage, with options like 'AirDrop', 'Messages', 'Mail', 'WeChat', 'Open in Safari'.

Pic 16 & 17: Screenshots showing sharing options for a label file, including 'Copy', 'Add to Reading List', 'Add Bookmark', 'Find on Page', 'Add to Home Screen', 'Save to Files'.

Printing Process (Android)

For Android

If you cannot find the file with Android, there are two methods you can print. The first one: "Download official version" (open the file in Messenger). If finishing, open the shipping printer - choose file, you can find the file. The second one: "Other apps", click it. And then tap the "Shipping Printer" by Pic 18 - Pic 21, and then continue to pic 1 to pic 8 as page 2 and page 3 showed.

Pic 18 & 19: Screenshots showing 'Open with' options for Android, including 'shipping Printer', 'Feishu', 'Send via Email', 'Upload to File Transfer', 'Mi PDF Viewer', 'Mi Printing'.

Pic 20 & 21: Screenshots of a file browser interface on an Android device, showing recent files including PDFs and screenshots, with options to 'Choose file' and 'Scan'.

Troubleshooting Bluetooth Connection (Android)

⚠️ Note: If you cannot connect Bluetooth in Pic 3 of page 2, please make sure your "Location Service" and "Tracking" are on (see Pic 22-Pic 23). And then follow pic 1 to pic 8 as page 1, 2, 3 showed.

Pic 22: Screenshot of an iOS Settings menu, showing various options like 'Home Screen', 'Accessibility', 'Wallpaper', 'Siri & Search', 'Face ID & Passcode', 'Emergency SOS', 'Exposure Notifications', 'Battery', 'Privacy'.

Pic 23: Screenshot of the Privacy settings menu, showing 'Location Services' and 'Tracking' options.

Pic 24: Screenshot of the Tracking settings screen, showing 'Allow Apps to Request to Track'.

Additional Features

More features: Scan and print small bar code.

Scan the barcode:

Screenshot of a scanning interface on a smartphone.

Edit the file:

Screenshot of print settings showing 'Size' options with 'Paper width (mm)' and 'Paper height (mm)' fields, and a 'Custom' option. Text reads: '(Please customize the size according to the label size you are printing.)'.

⚠️ Note:

Please print PDF file but not picture. The quality of print PDF is better than photo. If you have to use photo, you should use the high-quality picture.
The iPad device may not be compatible with the printer; it is better to use the mobile phone Bluetooth to print.

Contact and Support

Can we help?

For further assistance please contact:

JADENS
Email: support@jadens.com
Phone: 1-800-752-7660
Website: support.jadens.com

Customer Support:

[QR Code for WhatsApp Contact]

Scan or upload this QR code using the WhatsApp camera to add us.

[Facebook Icon/Link]

Scan the below QR code to talk with us.

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