Mubview Smart PTZ Indoor Camera PK320

Product Overview

This document provides comprehensive information for the Mubview PK320 Smart PTZ Indoor Camera. It covers installation, app setup, features, troubleshooting, and compliance details.

The camera is designed for indoor use, offering pan, tilt, and zoom capabilities for enhanced surveillance.

Model: PK 320

Manufacturer: MUBVIEW

Website: www.mubview.com

Support Email: support@mubview.com

Support Phone: +1 (978)3092611

[Image: Line drawing of a white indoor PTZ camera with a prominent lens at the top.]

Warranty Services

MUBVIEW is committed to optimizing products and improving customer service. If you encounter any issues, please email support@mubview.com. Issues will be resolved within 24 hours. Feedback and suggestions are highly valued.

For warranty extension, please visit the provided link or scan the QR code (QR codes are excluded from this document).

Product Service:

• Email: support@mubview.com
• Distributor Email: business@mubview.com

More Information:

• Web: www.mubview.com
• Facebook: www.facebook.com/mubview

Introduction to the Camera

The camera features the following components:

• Lens: The primary lens for capturing video, supports QHD resolution.
• Microphone: Small opening for audio input.
• Status Indicator Light: An LED light indicating the device's operational status.
• Reset Button: A button used to reset the device to factory settings. Holding it for 5 seconds triggers a reset tone ("Boo gu").
• TF Card Slot: A slot for inserting a microSD card for local video storage (supports up to 128GB).
• Speaker: For audio output.
• Charging Port: Port for connecting the power adapter.

[Diagram Description: A diagram showing the camera's front and back. Front view highlights the lens, microphone, and status indicator light. Rear view shows the reset button, TF card slot, speaker, and charging port.]

LED Status Meanings:

Important Note: Please reset the camera before connecting it with the APP.

Download and Install the App

The camera is compatible with Android and iOS devices. Download the "MUBVIEW" app from the App Store or Google Play. Follow the on-screen instructions for account registration. For any installation issues, contact support@mubview.com.

Account Registration:

1. Log in to the application using your email address.
2. Select your region and the corresponding country code. Note: Shared use of the camera by users from different regions may not be possible.

[App Interface Description: Screenshots show the app's login/registration screen, selection of region, and account creation with fields for username and password.]

Preparations Before First Connection

1. Ensure the "MUBVIEW" app has permission to access mobile data and WLAN; otherwise, the camera cannot be added.
2. Allow the "MUBVIEW" app to receive pop-up notifications to get alerts, such as motion detection events.

Storage Options:

• MUBVIEW offers 7 days of free cloud storage. Alternatively, insert a Micro-SD card for local video storage.

Network Requirements:

• This camera operates exclusively on 2.4 GHz Wi-Fi and does not support 5 GHz networks.
• For a stable network connection, place the camera near your 2.4 GHz router.

[Phone Settings Description: Screenshots illustrate enabling mobile data and WLAN access, and configuring notification settings for the MUBVIEW app.]

Connecting the Camera with the App

Follow these steps to connect your camera:

1. Turn on the device.
2. Place the camera and your phone near the router for the best signal.
3. Reset the device by holding the Reset button for 4-5 seconds until the indicator light blinks red. (Refer to the user manual for exact button location).
4. Once the light is blinking red, proceed with the app.
5. In the app, navigate to "Add Device" and select "Camera" or "Smart Camera (WIFI)".
6. Follow the on-screen prompts to add the camera. Ensure the indicator light is blinking red.
7. Remove the protective film from the camera lens.
8. Tap "Next" to display a QR code. Hold your phone approximately 15-25 cm (5-8 inches) away from the camera lens for scanning.
9. Wait for the network connection. The app will indicate when the connection is successful.
10. Tap "Next" to complete the setup.

[App Connection Flow Description: Screenshots depict the process of adding a device, selecting the camera type, resetting the camera, scanning the QR code with the phone, waiting for network connection, and confirming successful addition.]

Troubleshooting Connection Issues:

• If the camera fails to connect, press and hold the Reset button for over 5 seconds, then retry the connection after hearing the signal tone.
• If the issue persists, email support@mubview.com.

Sharing with Multiple Users

The Mubview camera can be shared with other users in two ways:

1. Allowing them to view the camera feed but not control its movement.
2. Allowing them to both view and control the camera.

Sharing Steps:

1. User A scans User B's QR code or provides User B with their account ID.
2. User B accepts the sharing invitation.

[App Sharing Interface Description: Screenshots show the app interface for viewing multiple cameras live and the process of adding more devices or sharing.]

Frequently Asked Questions (FAQs)

For more detailed FAQs, please refer to the "FAQ" or "Help Document" section within the MUBVIEW app under "Me" or "Profile".

Device Offline

1. Check if the device is powered on and the indicator light is normal.
2. Verify the Wi-Fi network is stable and restart your router if necessary.
3. If the device is far from the router, consider moving the router closer or using a Wi-Fi extender to improve signal strength.
4. Remove the camera from your Mubview account and re-add it after resetting the device.
5. Ensure both the device firmware and the MUBVIEW app are updated to the latest versions.

Updating Router or Wi-Fi Password

Remove the camera from your Mubview account. After resetting the device, re-add it using the new Wi-Fi network name and password.

Cannot Play Historical Video

1. Check the SD card status in the app's "Settings" to ensure it is recognized.
2. Re-insert the SD card.
3. Format the SD card using the MUBVIEW app.
4. Try using a different, new SD card.

Frequent Motion Detection Alarms

1. Reduce the sensitivity of the motion detection alarm in the app.
2. Check for objects within the device's field of view that might trigger the PIR sensor, such as air conditioning units, passing cars, or pedestrians. Adjust the camera's angle to avoid these false triggers.
3. Enable "Human Detection" and utilize the humanoid algorithm to filter out non-human motion alerts.

Phone Not Receiving Alarm Push Notifications

1. Ensure all push notification permissions for the "MUBVIEW" app are enabled in your phone's system settings.
2. Confirm that the device's motion detection function has been successfully activated.
3. Restart your phone and clear the app cache (especially on Android devices).
4. Check your phone's network connection.

Troubleshooting Network Connections

Indicator Light is Solid Red

1. Reset the device or unplug it from the power source and set it up again.
2. If resetting doesn't work, contact the technical team at support@mubview.com for an upgrade package. Ensure you have an SD card reader and SD card available.
3. If none of the above methods work, contact MUBVIEW for further assistance.

Indicator is Slow Red Blink, Not Fast, After QR Scan, No "Bee" Sound

This situation may be caused by:

• An abnormal QR code, a defocused lens, or a defective device.
• Solutions:
• Ensure your phone is 5-8 inches (15-25 cm) from the lens and try scanning from different angles.
• If using a new phone model, it might cause QR code issues. Provide a screenshot of the QR code and your phone's model/OS version to support.
• Ensure the lens is clean. Try setting up in AP mode and check if the lens is still defocused.
• If setup continues to fail or the device does not respond, provide your device's SN, a screenshot of the QR code, and the exact setup time (and a video if possible) to support@mubview.com for further troubleshooting.

Indicator is Slow Red Blink, Then Fast Red After QR Scan, But Not Blue

This indicates the device successfully scanned the QR code, but setup failed. Possible reasons include:

• Using 5 GHz Wi-Fi instead of 2.4 GHz.
• Incorrect password.
• Unstable network. Place the device close to the router during setup. Restart the router and reset the device if issues persist. You can also try using your mobile data as a hotspot.
• If hotspot connection fails, the device's Wi-Fi antenna might be defective. Contact MUBVIEW for assistance.

Indicator is Slow Red Blink, Then Fast Red After QR Scan, Turns Blue After a While, But Cannot Be Added to App

Please provide your device's SN, account details, and the exact setup time to support@mubview.com. This information will be forwarded to the technical team for further investigation.

MUBVIEW Official Customer Service Email: support@mubview.com

Compliance Information

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure conditions. The minimum separation distance is 20 cm.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

[CE Logo] This product complies with the radio interference requirements of the European Community.

Declaration of Conformity (EU)

Hereby, MUBVIEW declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit the website: https://www.mubview.com/

RF Exposure Information

The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body. To maintain compliance with RF exposure requirements, use the product maintaining a 20cm distance between the device and human body.

T8360 Wi-Fi Operating Frequency Range: 2412-2472 MHz (2.4G); Wi-Fi Max Output Power: 17.66 dBm(ERIP);

T8360 Bluetooth Operating Frequency Range: 2402~2480 MHz; Bluetooth Max Output Power: 5.43 dBm(EIRP).

IC Statement (Canada)

This device complies with Industry Canada Licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003.

IC RF Statement

When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.

Recycling and Disposal

[Recycling Symbol ♻️] This product is designed and manufactured with high quality materials and components, which can be recycled and reused.

[Disposal Symbol ?] This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health, and the environment. For more information on disposal and recycling, contact your local municipality, disposal service, or the shop where you bought this product.

UKCA Declaration of Conformity

[UKCA Logo] This product complies with the radio interference requirements of the United Kingdom Declaration of Conformity.

Hereby, MUBVIEW declares that this product is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at the following internet address: https://www.mubview.com/

Thank You

Information on user guide videos is available in multiple languages, including German, French, Italian, and Spanish.

EU Representative: SUCCESS COURIER SL, Calle de RIO TORMES 13A, oficina 1, Fuenlabrada, Madrid, 28947 Spain. Email: support@mubview.com

UK Representative: GOAL REACH CONSULTING LTD, OFFICE 1029 3 HARDMAN STREET 10TH FLOOR, SPINNINGFIELDS MANCHESTER, UK M3 3HF. Email: support@mubview.com

Compliance Marks: FCC, CE, UKCA, [Recycling Symbol ♻️], RoHS [RoHS compliant symbol]

Origin: Made In China

FCC ID: 2AYJN-QB320

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