SwitchBot Lock Pro User Manual
This manual provides instructions for the SwitchBot Lock Pro, a smart lock with Matter protocol support. Please read this manual carefully before using the device.
Package Contents
The package includes the following items:
- SwitchBot Lock Pro (with batteries)
- Mounting Bracket A
- Mounting Bracket B
- Adhesive tape for temporary support
- Adhesive promoter (primer/glue)
- Large Hex Key
- Small Hex Key
- Instruction Card (temporary support tape instructions)
- 3M Strengthening Adhesive
- User Manual
- Wet Wipe
- Hex Screw × 8
- Cylinder Adapter × 8
- Magnet
- Double-sided tape
Component List
The SwitchBot Lock Pro consists of the following parts:
- Battery Cover
- LED Indicator
- Cylinder
- Quick Access Button
Preparation
Before proceeding, ensure you have the following:
- A smartphone or tablet with Bluetooth 4.2 or newer.
- The latest version of the SwitchBot app, available from the Apple App Store or Google Play Store.
- A SwitchBot account. You can register one via the app or log in if you already have one.
System Requirements (iOS & Android): Visit support.switch-bot.com for detailed system requirements.
Safety Information
Informazioni sulla Sicurezza (Italian):
- Keep the product away from heat sources and humidity. Ensure it does not come into contact with fire or water.
- Do not touch or operate the product with wet hands.
- This product is a precision electronic device; please avoid physical damage.
- Do not attempt to disassemble, repair, or modify the product.
- Do not use the product in locations where wireless devices are not permitted.
Installation
Follow these steps to install the SwitchBot Lock Pro.
Step 1: Check Cylinder Type
For knob cylinders: If the inside of the lock cylinder is a knob, remove it first according to the cylinder's manual. Select the appropriate cylinder adapter from the package and attach it to the cylinder. Ensure it allows the cylinder to rotate.
For keyhole cylinders: If the inside of the lock cylinder is a keyhole, proceed directly to the next step.
Cylinder Types and Adapters:
| Cylinder Type | Adapter Size |
|---|---|
| EVVA, CES | 10 mm |
| CISA, ABUS, AXA, ISEO, BRICARD | 7.9 mm / 6.9 mm |
| KESO | 7 mm |
| DORM, AKABA | 8 mm / 6 mm |
| WINKHAUS, DOM | 13 mm |
| NEMEF | 12 mm |
| YALE, M&C | 8 mm |
| MAUER | 9.5 mm |
Diagrams show different cylinder types with measurements and corresponding adapter illustrations.
Step 2: Choose Mounting Bracket
Measure the height of the protruding part of the cylinder.
- If the height is ≥ 3 mm, use Mounting Bracket A.
- If the height is < 3 mm, use Mounting Bracket B.
Diagrams illustrate measuring the cylinder protrusion and selecting bracket A or B.
Warning: Before starting installation, check if the lock cylinder allows unlocking the door from the outside even with the key inserted. If not, contact customer support for recommended lock cylinders and replace it before proceeding.
Step 3: Mount Mounting Bracket
Mounting Bracket A: Align the bracket's hole with the cylinder and attach it to the lock. Screw in three hex screws using the small hex screwdriver.
Mounting Bracket B: First, clean the mounting surface with the provided wet wipe. Apply the adhesive promoter to the mounting area. Peel off the 3M tape backing from the bracket, align its hole with the lock cylinder, and firmly attach it to the door. Press and hold for at least 2 minutes to ensure secure mounting.
Diagrams show the mounting process for both brackets, including cleaning and applying tape.
Tip: For small contact areas or concerns about tape adhesion, the bracket can also be secured with screws.
Step 4: Insert Key (for keyhole cylinders only)
Insert the key into the cylinder.
Diagram shows a key being inserted into a cylinder.
Step 5: Mount Lock Pro
Rotate the Lock Pro knob so the rear groove aligns with the key or cylinder adapter, and securely attach the key or cylinder adapter into the groove. Screw in four hex screws into the holes on both sides of the Lock Pro.
Diagrams show aligning the knob and securing the lock body with screws.
Step 6: Mount Magnet
Mount the magnet according to the Lock Pro's mounting position. It is recommended to align the top of the Lock Pro knob horizontally with the magnet, with a distance of 20 to 40 mm between them.
Diagrams show magnet placement and dimensions.
Note:
- Place the magnet with the marked side facing the Lock Pro knob. Otherwise, the device may not detect door opening or closing.
- If the tape on the back of the magnet does not adhere well, use the provided double-sided tape. Then, attach the magnet to the door frame.
Tip: After installation and calibration, the door status will be visible in the app, enabling features like automatic locking.
Step 7: Add Lock Pro to SwitchBot App and Calibrate
Remove the battery insulation tab. When powered on, the Lock Pro's LED indicator will slowly blink blue, indicating it is in pairing mode.
Open the SwitchBot app, tap the '+' icon in the top-right corner, select 'Add Device', find and select the device icon. Follow the on-screen instructions to add the Lock Pro and complete the calibration procedure.
Diagrams show removing the battery tab and the app interface for adding a device. A checkmark indicates successful pairing.
Step 8: Attach Temporary Support Tape
If using Mounting Bracket B, attach the temporary support tape at the end. As shown in the diagram, choose an angle and apply the tape (blue) to the Lock Pro. Ensure the tape is pressed against the Lock Pro and remains taut.
After 48 hours, gently remove the tape. The Lock Pro can be used normally within these 48 hours.
Diagram shows applying the temporary support tape.
Congratulations! You can now start using the lock.
Precautions
- This product will not lock/unlock doors if the batteries are depleted. Regularly check the battery level in the app or via the LED indicator. If necessary, remove the lithium battery for charging. When leaving home, take your key to avoid being locked out.
- This product is intended for indoor use only.
- If you notice any product malfunction, stop using it immediately and contact customer support.
Quick Action Button
After calibrating the Lock Pro, doors can be locked and unlocked by pressing and releasing the Quick Action Button. You can configure other settings or disable this button in the app.
LED Indicator
The LED indicator provides status information:
| LED Indicator | Description |
|---|---|
| Slow blinking blue | Pairing / Firmware update mode |
| Slow, alternating blue and red blink | Pairing / Firmware update failed |
| Solid green | Locked / Unlocked successfully |
| Solid red | Low battery / Malfunction |
| Slow blinking green | Matter protocol configuration |
Battery Charging
When the battery level drops below 20%, the Lock Pro will emit a sound, and the LED will turn red during each lock/unlock operation. In this situation, charge the battery as soon as possible.
Charging Method: Open the battery compartment cover, rotate the two latch buckles as indicated, and then remove the lithium battery for charging.
Diagrams show the battery compartment and how to remove the battery.
Power Consumption
If power source A depletes, the Lock Pro will automatically switch to power source B. Each power source can be removed and charged separately.
Factory Reset
If you no longer wish to use the Lock Pro, open the SwitchBot app, navigate to Lock Pro > Settings, and remove your device. This will delete all associated data and reset the device to factory settings. Proceed with caution.
More information can be found on support.switch-bot.com.
Further Information
More information is available at: support.switch-bot.com/hc/en-us/sections/4408365198103.
Technical Specifications
- Color: Black
- Material: Aluminum alloy and magnesium, PC + ABS
- Dimensions: 120 × 59 × 83.9 mm
- Weight: 420 g (with batteries)
- Battery: 2 × Lithium batteries, each with 2000 mAh capacity
- Operating Conditions: Indoor use only
- Connectivity: 802.11 b/g/n, 2.4 GHz; Wi-Fi + Bluetooth Low Energy
- Operating Temperature: -10 °C to 45 °C
- Operating Humidity: 10% to 90% relative humidity
Troubleshooting
For more information on troubleshooting, visit support.switch-bot.com/hc/en-us/sections/4408365197079.
Protocol Settings (Matter)
Scan the QR codes below for guides on configuring the Matter protocol.
iOS: support.switch-bot.com/hc/en-us/articles/32092044419607
Android: support.switch-bot.com/hc/en-us/articles/32092031835031
QR codes for iOS and Android Matter setup guides are present.
Disclaimer
This product is a precision device. SwitchBot is not responsible for any damage or malfunction caused by improper handling, such as dropping or vibration during transport or installation.
This product is designed for door locking control and not for theft protection. SwitchBot is not liable for any accidents or damages that occur after installation.
Always carry your key when leaving. SwitchBot is not responsible for costs incurred to unlock doors if they are locked from the outside due to battery depletion or improper operation.
This product is for indoor use only. SwitchBot is not responsible for any damage or malfunction due to direct sunlight, wind, or rain exposure.
SwitchBot is not responsible for any damage to door surfaces or paint peeling during product removal.
SwitchBot is not responsible for issues arising from unauthorized repairs, adjustments, or modifications, or from the use of counterfeit parts.
SwitchBot is not responsible for damages caused by natural disasters (e.g., earthquakes, lightning strikes, wind, water damage, fires not caused by the product), third-party actions, or intentional or negligent misuse by the customer.
SwitchBot is not responsible for incidental damages resulting from the use or inability to use the product (e.g., loss of recorded data, loss of business profits, business interruption, theft, lockout due to malfunction).
SwitchBot is not responsible for damages resulting from failure to comply with the instructions in this manual.
Warranty
SwitchBot provides a warranty against defects in materials and workmanship to the original owner. This limited warranty does not cover:
- Products submitted after the original warranty period.
- Products that have been repaired or modified.
- Products that have been dropped, exposed to extreme temperatures, water, or used under conditions exceeding their technical specifications.
- Damage caused by natural disasters (including but not limited to floods, tornadoes, hurricanes, lightning strikes, or earthquakes).
- Damage resulting from neglect, improper use, overuse, or accidental incidents (e.g., fire).
- Other damages not attributable to manufacturing defects.
- Products purchased from unauthorized resellers.
- Consumable parts (e.g., batteries).
- Normal wear and tear of the product.
Contact and Support
Configuration and Troubleshooting: support.switch-bot.com
Support Email: support@switch-bot.com
Feedback: For any concerns or issues during product use, please send your feedback via the SwitchBot app. Navigate to Profile > Help & Feedback.
