Orbic JOY 2 Prepaid Phone: Quick Start Guide

About Your Phone

Have questions about your Prepaid phone? You're in the right place. Find out how to set up and use your phone, access special features, get help and more.

Phone Overview

Front View:

• Front camera
• Volume button
• Power/Lock button
• USB/Charger port

Back View:

• Back camera
• SIM/Micro SD card slot

Note: Devices and software are constantly evolving. The screen images and icons you see here are for reference only.

Setting Up Your Phone

Your phone already has a SIM card installed. For an optimal wireless experience, use the SIM installed in your new phone.

1. Insert the microSD card (Optional)

   If you have a microSD card, use the pin tool and insert it in the hole to release the tray. Insert the microSD card with the gold contacts facing down. Close the tray.

   Note: The microSD card is sold separately.

2. Charge your phone.

   Before turning on your phone, charge it fully. Insert one end of the USB cable into the phone. Insert the other end into the charger and plug the charger into an outlet.

   Warning: Only use approved chargers with your device. Incompatible chargers or tampering with the charger port could damage your device and void the warranty.

3. Turn your phone on/off.

   To turn your phone on, press and hold the Power/Lock button.

   Note: The first time you turn on your phone, you will need to activate it. See the Welcome Guide included with your phone.

   To turn your phone off, press the Power/Lock button and volume up button simultaneously until the shutdown option pops up. Then select power off.

Locking/Unlocking the Screen

To turn on your screen, press the Power/Lock button. Then swipe up on the screen to unlock it.

To turn off your screen and prevent accidental key presses, press the Power/Lock button.

Using Your Phone

Touch Screen Tips

Use touch gestures to move around the screen, open menus, select items, zoom in and out of web pages and more.

There are several touch gestures recognized by your phone:

• Swipe – Swipe by quickly sliding your finger in any direction.
• Drag – Drag by touching an item and moving it to a new position.
• Double tap – Double tap to zoom in/out on a web page or picture.
• Multi-touch – Pinch or spread your thumb and index finger to zoom in or out.

Making a Call

1. From the Home Screen, tap the Phone ? icon.
2. Tap the Keypad ? icon.
3. Enter the number you want to call or the first letters of the contact's name and select the contact.
4. Tap the Call ? icon to place the call.

Receiving a Call

Swipe up the Answer ? icon to answer an incoming call.

Voice Mail

Setting Up Voice Mail

1. Dial *86 and press Send ▶️.
2. When you hear a greeting, press # to interrupt.
3. Follow the setup instructions.

Checking Voice Mail

From your phone:

1. Dial *86 and press Send ▶️.
2. Follow the instructions.

From other phones:

1. Dial your wireless number.
2. When you hear the greeting, press # to interrupt.
3. Follow the instructions.

Note: Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox is not password protected until you create a password by following the setup tutorial. Voice mail may not be available in some areas. Follow the setup instructions to password protect your Verizon voice mailbox. Verizon is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.

Services and Features

Calling Features

• Domestic Long Distance
• Caller ID
• Call Waiting
• 3-Way Calling
• Call Forwarding

Messages

1. Open the Messages app.
2. Compose a text message and enter the recipient's information.
3. Press Send ▶️.

Photo and Video Messages

Take photo or videos and send them to almost any email address, or to other phones.

1. From the Home Screen, tap Camera ? to open the camera or video recorder.
2. Tap ⏺️ to capture the photo or video.
3. Tap the photo or video.
4. Tap Share ?.
5. Select the app you prefer to send the photo/video.

Web Browsing

From the Home Screen, tap Chrome ?.

Apps and More

Play it up with music, ringtones, wallpapers and games. Keep up with X (formerly Twitter™) and Facebook™. We've got apps that help you do it all. Data charges may apply.

Installing Apps

From the Home Screen, tap Play Store ▶️.

Verizon Cloud

Verizon Cloud offers secure online storage to back up your contacts, messages, photos, videos and sync them with your other cloud-connected devices.

To learn more, go to vzw.com/cloud.

Location-Based Services

This phone can determine its location, which is useful for services such as navigation, shopping and weather. For your safety, it's defaulted to acquire your location only when you dial 911. To use location-based services, tap Settings, then Location.

Support and More

From your computer, visit verizon.com/support.

Customer Service

Call 800.922.0204

X (Twitter) @VerizonSupport

Download a User Guide from verizon.com/support.

Important Customer Information

The services described in this guide are only for your personal use. Services are subject to the Customer Agreement which can be found at vzw.com/csa, your Plan, and the Verizon Privacy Policy. For more information about our privacy practices, visit verizon.com/privacy.

Device Recycling Program

For information visit verizon.com/support/how-to-recycle-device.

Warranty Replacements

If you're having a problem with your wireless device, just contact Verizon toll-free at 866.406.5154 from another phone.

Using RTT or TTY

Real-time text (RTT) is a feature that can make it easier for customers to carry on a live conversation through text (or text and simultaneous voice) during a call, with each text character transmitted immediately as it is typed. Unlike text telephony (TTY), there's no need for a separate device. The person you are calling must have either RTT or TTY enabled on their device for the text capability to work.

If your device instead uses TTY and TDD (Telecommunications Device for the Deaf) technology that allows similar text-based communications by telephone, you must have a TTY-compatible phone and be in the TTY mode to place or receive calls.

For additional information, visit the Verizon Accessibility Resource Center at verizon.com/accessibility.

Hearing Aid Compatibility Information

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.