AT&T U-verse TV Point Anywhere RF Remote Control User Guide

Introduction

Congratulations on your purchase of the AT&T U-verse TV Point Anywhere RF Remote Control. This product is designed to provide many unique and convenient features to enhance your AT&T U-verse experience. Your new remote control, along with the USB converter, offers the flexibility of not needing to "point" your remote control at the U-verse Receiver to change channels or access receiver features. As a Universal Remote Control, it can be programmed to control up to three additional devices, such as a TV or DVD player. A key benefit is its ability to "learn" commands from other devices' remotes, eliminating the need to find correct codes or worry about compatibility. If you have the original remote for your TV or other devices, you can program those keys into your new AT&T U-verse RF Remote Control.

Note: The RF Remote Control exclusively controls the AT&T U-verse Receiver using the USB Converter via RF (radio frequency) signals. All other devices are controlled via IR (Infrared) signals.

Function Keys of Your RF Remote Control

The remote control features various keys for operation:

• Mode Keys: (AT&T TV DVD AUX) for selecting the device to control.
• SCAN BACK - FWD: For scanning backward and forward.
• OK Key: For selection and confirmation.
• Backlit Group: Includes Pause, Menu, Guide, Mute, Last.
• VOLUME UP / DOWN: Controls volume levels.
• DELETE: For deleting or backspacing.
• POWER Key: Turns devices on or off.
• Ready to Learn (Green LED): Indicates the remote is ready to learn commands.
• LEARN Key: Initiates the learning function.
• Select Key to Learn (Red LED): Indicates the remote is ready to learn a specific key.
• FWD Key: For fast forwarding.
• CHANNEL UP / DOWN: For changing channels.
• ENTER: Confirms selections or programming.

Quick Setup Guide

1. How to activate the batteries

The remote comes with two AA Alkaline batteries pre-installed.

1. Pull the Tab on the back of the RF Remote Control straight out.
2. Press the AT&T key. The AT&T key will light up. If it does not light up, refer to Troubleshooting on Page 19.

2. How to install the USB Converter

1. Remove the USB plug cover from the USB Converter.
2. Plug the USB Converter into the USB port on the front of your AT&T U-verse Receiver. The blue power LED on the USB Converter will light and stay on.

Note: The USB Converter must be installed in the front USB port of the U-verse Receiver. It will not operate if installed in the back USB ports. After installation, test the POWER, CHANNEL, and VOLUME keys. If issues arise, the USB Converter can be swiveled for optimal performance.

3. Setting up your Remote to control other devices (TV/DVD/etc)

To control other devices, your RF Remote Control needs to be programmed. For older devices, the remote contains IR codes. For newer models (less than 6 months old), the remote will likely need to "learn" the IR codes.

• For older devices: Start with Section 3A (Search for Device Codes). If Method 1 fails, use Section 3B (Learning Device Codes).
• For newer devices (less than 6 months old): Start with Section 3B (Learning Device Codes).

3A. Search for Device Codes

This method scans IR codes to find a compatible one for your TV or other device.

1. Power on the device to be programmed.
2. Point the RF Remote Control at the device.
3. Press and hold a mode key (TV, DVD, or AUX) along with the ENTER key for one second, then release. The four mode keys will flash twice, indicating search mode.
4. Repeatedly press the SCAN→\FF key until the device turns OFF. The selected mode key will flash once with each press. Pause briefly between presses.
5. Press the POWER button on the RF Remote to power the device back on.
6. Check VOLUME +, -, and MUTE, as well as CHANNEL +, -, and LAST keys. Do not test REW\SCAN, EXIT, or number keys. If any function doesn't work, continue searching until all functions operate properly.
7. Press the ENTER key to save the programming. A long flash and beep will confirm success.

Note: If the device does not turn off after searching all codes, you will hear 8 beeps and the mode key will flash 8 times. Restart from Step 2 or proceed to 3B. If the device does not turn on, you may have pressed SCAN→\FF too many times; press REW\SCAN to scan backward and test POWER again. If programming is interrupted or inactive for over 15 seconds, the remote will emit 8 short beeps and the mode keys will flash, returning to normal operation without saving.

3B. Learning Device Codes

This method requires the original remote for the device you wish to program.

1. Press and hold the LEARN key until the four mode keys flash, then release.
2. Press the mode key for the device you want to control. The red SELECT KEY TO LEARN indicator will flash.
3. Place the RF Remote Control head-to-head with the original remote, about 1"-2" apart.
4. Press the key you want to program on the RF Remote Control once (e.g., POWER). The green READY TO LEARN indicator will light.
5. Press and hold the corresponding key on the original remote until the RF Remote Control emits a long beep, indicating it has learned the command.
6. Press the next key to program on the RF Remote Control (e.g., VOLUME + or - , or MUTE).
7. Press and hold the corresponding key on the original remote until the RF Remote Control emits a long beep, indicating it has learned and saved the command.
8. Repeat steps 6 and 7 to program additional keys.
9. Press the LEARN key to save and exit Learning mode.

Note: If programming is interrupted or inactive for over 15 seconds, the remote will emit 8 short beeps and the mode keys will flash, returning to normal operation without saving any changes.

Advanced Features Setup

A. Volume or Channel Control Options

By default, Volume and Channel commands go to the AT&T U-verse Receiver. After programming the TV mode, the POWER key controls both the Receiver and TV. Volume controls (VOL+ / - , MUTE) go to the TV, and Channel controls (CH+ / - , LAST) go to the U-verse Receiver. You can program volume commands to a different device (e.g., a home theater receiver).

A1. Always Send Volume or Channel Commands to One Device

1. Press and hold the AT&T and OK keys for one second, then release. All mode keys flash twice.
2. Enter 9 5 5 for volume or 9 6 6 for channel using the numeric keypad. The AT&T key flashes twice.
3. Press the mode key (TV, DVD, or AUX) for the device you want to always control volume or channel.
4. The selected mode key will give a long flash and beep to confirm programming.

A2. Send Volume or Channel Commands only to the Device Mode Selected

1. Press and hold the AT&T and OK keys for one second, then release. All mode keys flash twice.
2. Enter 9 5 5 for Volume or 9 6 6 for Channel using the numeric keypad. The AT&T key flashes twice.
3. Press the ENTER key. The AT&T key will give a long flash and beep to confirm programming.

Note: The mode key must first have been programmed for your device. If programming is interrupted or inactive for over 15 seconds, the remote will emit 8 short beeps and the mode keys will flash, returning to normal operation without saving any changes.

B. Power Control Options

By default, the POWER key operates the AT&T U-verse Receiver. After programming the TV mode key, the POWER key can turn both the TV and AT&T U-verse Receiver ON and OFF simultaneously. You can also turn programmed devices ON or OFF individually by pressing the appropriate mode key, then the POWER key.

B1. To Power Multiple Devices On and Off Simultaneously

1. Press and hold the AT&T and OK keys for one second, then release. All mode keys flash twice.
2. Enter 9 7 7 using the numeric keypad. The AT&T key flashes twice.
3. Press the AT&T key. The AT&T key flashes twice, indicating correct entry.
4. Press the appropriate mode key(s) (TV, DVD, or AUX) you wish to control. The mode key flashes twice.
5. Press the ENTER key to complete programming. The last programmed mode key will give a long flash and beep.

Note: The mode key must first have been programmed for your device.

B2. To Power Devices On and Off Independently

1. Press and hold the AT&T and OK keys for one second, then release. All mode keys flash twice.
2. Enter 9 7 7 using the numeric keypad. The AT&T key flashes twice.
3. Press the ENTER key to complete programming. The AT&T key will give a long flash and beep.

Note: If programming is interrupted or inactive for over 15 seconds, the remote will emit 8 short beeps and the mode keys will flash, returning to normal operation without saving any changes.

C. Backlight Cancellation Feature

Your RF Remote Control can turn the keypad backlighting ON or OFF to extend battery life.

C1. Turning the Keypad Backlighting OFF

1. Press and hold the AT&T mode key together with the OK key for one second, then release. All mode keys flash twice.
2. Enter 9 9 1 using the numeric keypad. The AT&T key will give a long flash and beep, returning the remote to normal state.

Note: If programming is interrupted or inactive for over 15 seconds, the remote will emit 8 short beeps and the mode keys will flash, returning to normal operation without saving any changes.

C2. Turning the Keypad Backlighting ON

1. Press and hold the AT&T mode key together with the OK key for one second, then release. All mode keys flash twice.
2. Enter 9 9 1 using the numeric keypad. The AT&T key will give a long flash and beep, returning the remote to normal state.

D. Home ID

Your RF Remote Control and USB Converter were paired at the factory. If you experience interference from other RF devices, you can create a new 'Home ID' (0000 to 9999).

1. Press and hold the Pairing Button on the USB Converter until the blue Power LED turns off. The USB converter is now ready for programming.
2. On the RF Remote Control, press and hold the AT&T and OK keys for one second, then release. All mode keys flash twice.
3. Enter 9 1 4 using the numeric keypad. The AT&T key flashes twice.
4. Using the numeric keys, enter the desired 4-digit Home ID (e.g., 1234).
5. The AT&T key will give a long flash and beep. The blue Power LED on the USB converter will flash for 2 seconds then remain on, indicating successful Home ID pairing.

Note: The USB converter remains in programming mode for two minutes. If the blue LED turns on, it means the USB converter timed out, and you must restart.

E. Change to IR Control Only (deactivate RF Control)

Your RF Remote Control uses RF signals with the USB Converter to communicate with your U-verse IR receiver. If there's a converter issue, you can switch to IR control only.

1. Press and hold the AT&T and OK keys for one second, then release. All mode keys flash twice.
2. Enter 9 1 6 using the numeric keypad. The AT&T key flashes once with a long beep, indicating successful programming.

Note: To restore RF control, repeat the steps and enter 9 1 5 in Step 2.

F. Restoring Factory Defaults

F1. Return all programmed codes to Factory Default (including "Learned" codes)

1. Press and hold the AT&T and OK keys for one second, then release.
2. All mode keys flash twice.
3. Enter 9 0 0 using the numeric keypad. The AT&T key gives a long flash and beep.

F2. Return "Learned" codes to Factory Default (does not reset codes programmed through the Search process)

1. Press and hold the AT&T and OK keys for one second, then release.
2. All mode keys flash twice.
3. Enter 9 8 8 using the numeric keypad. The AT&T key gives a long flash and beep.

Troubleshooting

• Issue: The AT&T key did not light up after pulling the battery tab.
• Solution: Remove the battery door, ensure batteries are seated correctly according to +/- markings. Use only Alkaline batteries. Batteries may be weak and need replacement.
• Issue: Remote does not work or backlighting is dim.
• Solution: Check battery installation. Use only Alkaline batteries. Batteries may be weak.
• Issue: Remote does not control U-verse receiver / cannot change channels.
• Solution: Ensure the converter is properly installed and the blue LED is lit.
• Issue: Programming via “Search for Device Codes” failed.
• Solution: Press ENTER to save the code. If search fails for all devices, try Learning Device Codes (Page 8).
• Issue: What to do when replacing a device after programming a mode key?
• Solution: Reprogram the mode key for the new device (see Quick Start Guide, Section 3A Page 6, or Section 3B, Page 8).
• Issue: Some function keys do not work after programming.
• Solution: Try Search again, ensuring functions work before saving. Refer to Quick Setup Guide, Section 3B: Learning (Page 8) if issues persist.
• Issue: After pressing the TV key, CHANNEL keys still control the U-verse Receiver, not the TV.
• Solution: By default, CHANNEL keys (+/-) and LAST operate the U-verse Receiver.
• Issue: Volume or Channel on U-verse service changes by itself.
• Solution: To avoid interference from other RF remotes, see Section D: Home ID (Page 15).
• Issue: Home Theater system turns off when TV and U-Verse Receiver turn on.
• Solution: If devices go out of sync, turn all devices OFF (use the device's power button if necessary). Then, use the POWER key on the RF Remote Control to turn all devices back ON. Point the remote directly at the devices.

Care and Maintenance

1. Keep the remote dry. Wipe immediately if wet.
2. Use and store the remote in normal temperature environments.
3. Handle the remote gently and carefully; do not drop it.
4. Wipe with a clean cloth occasionally.
5. Do not attempt to open, modify, or tamper with internal components, except for the battery door. This can cause malfunction and void the warranty.
6. Use only Alkaline AA batteries. Do not mix old and new batteries. Replace batteries every 9 months for optimal performance.

FCC Requirements

FCC ID Numbers:

• RF Remote Control – CAC302
• USB Converter – CAC300

This device complies with Part 15 of the FCC Rules, subject to two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Privacy of communications may not be ensured when using the AT&T U-verse TV Point Anywhere RF Remote Control.

Note: This equipment has been tested and found to comply with Class B digital device limits under Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. The equipment generates, uses, and radiates radio frequency energy. Improper installation or use may cause harmful interference to radio communications. Interference is not guaranteed to be absent in any particular installation. If interference occurs, try correcting it by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to an outlet on a different circuit than the receiver.
• Consulting a dealer or experienced radio/TV technician.

Warning: Changes or modifications not expressly approved by the responsible party could void the user's authority to operate the equipment.

Customer Service Information

For help with AT&T U-verse service or this remote control, visit http://uverse.att.com/support or call AT&T Customer Care at 1-800-ATT-2020. Request "U-verse Technical Support." For a Spanish version, visit www.helpme.att.net/controlremoto.

One (1) Year Warranty

AT&T warrants this AT&T U-verse TV Point Anywhere RF Remote Control to perform its intended functions for one year from the purchase date. This Limited Warranty does not cover defects from misuse, abuse, accident, or negligence, including failure to follow instructions. Consequential and incidental damages are not recoverable. Some states may not allow exclusion or limitation of incidental or consequential damages.

If the RF Remote Control fails to perform its intended functions within the first year under normal working conditions, call 1-800-ATT-2020. If replaced by AT&T within the first year, the replacement remote is warranted for ninety (90) days or the remainder of the original one-year warranty, whichever is longer. Proof of purchase is required for replacement.

Specifications and Notice

• Model: AT&T U-verse TV Point Anywhere RF Remote Control
• IR Range: up to 30'
• RF Range: up to 150'

Note: Range is calculated based on unobstructed line of sight under optimum conditions. Actual range may vary due to factors like battery strength, electromagnetic interference, infrared interference, and obstructions.

The AT&T U-verse TV Point Anywhere RF Remote Control is intended and sold for use only with AT&T's U-verse TV receivers. It may not be compatible with all entertainment systems or capable of accepting every programming code for other devices. A limited one-year replacement warranty applies. See this User Guide for more information.