Human Touch WholeBody® Rove Massage Chair

Welcome to Human Touch®

For over four decades, Human Touch has been an industry leader, enhancing customers' lives with products and services that help them feel, perform, and live their best. Developed with medical professionals and industry experts, Human Touch products blend patented technology, craftsmanship, and intelligent ergonomics with superior design for therapeutic relief. Our massage chairs, Perfect Chair® recliners, and innovative solutions are valued for their ease of use, performance, quality, and adaptability to various lifestyles. Human Touch empowers individuals to achieve greater health and vitality in their professions, pursuits, and daily lives, meeting the growing awareness of wellness benefits with leadership and comprehensive solutions.

Register your product at www.humantouch.com/register to ensure your product is in our system for simplified warranty processing.

Enjoy the life-changing benefits of a massage every day, keeping your mind and body healthy. The WholeBody® Rove massage chair is designed to make your wellness journey smooth and remarkable. Its high-performance L-track extends coverage from your neck and shoulders down to your glutes and thighs. The ROVE's unique auto programs focus on relaxation and recovery after workouts or daily life. Dynamic stretching helps lengthen your back and muscles, providing renewed energy daily. To fully utilize your chair's features and ensure safe operation, read this manual carefully. Then, sit back, relax, and enjoy!

Keep It Safe: Important Safety Instructions

When using an electrical appliance, basic precautions should always be followed:

DANGER: To reduce the risk of electrical shock, always unplug this product from the electrical outlet immediately after using and before cleaning.

WARNING: To reduce the risk of burns, fire, electric shock, or injury to persons:

• Keep hands and fingers away from the massage mechanism or rollers while the product is running to avoid injury from squeezing.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person to avoid a hazard.
• Never leave an appliance unattended when plugged in. Unplug when not in use and before putting on or taking off parts.
• Do not operate under a blanket or pillow, as excessive heating can occur and cause fire, electric shock, or injury.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from extended foot support or similar parts.
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return it to a service center for examination and repair.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep air openings free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove the plug from the outlet.
• Do not massage any area of the body that is swollen, inflamed, or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in the appliance. Use only while seated.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

SAFETY PRECAUTIONS:

• Comfortable clothing is recommended.
• Use the product in a relaxed position. Never force any body part into the backrest area while rollers are moving.
• If you feel any abnormal discomfort, turn off the power immediately and consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using the product after storage, check for proper operation before use.
• Always confirm there are no obstacles behind the product and sufficient space to recline.

SAVE THESE INSTRUCTIONS

Do not attempt to repair this product yourself. This product is designed for personal in-home use; commercial use will void the warranty.

Grounding Instructions:

This product must be grounded. Grounding provides a path of least resistance for electrical current to reduce the risk of electric shock in case of malfunction. The product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate, properly installed, and grounded outlet in accordance with all local codes and ordinances.

DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Consult a qualified electrician or serviceman if you are unsure about grounding. Do not modify the plug; have a proper outlet installed by a qualified electrician if it does not fit.

This product is for use on a normal 120-volt circuit. It has a grounding plug that looks like sketch (A). A temporary adapter (sketches B and C) may be used to connect this plug to a 2-pole receptacle if a properly grounded plug is not available, but only until a properly grounded outlet can be installed. The green-colored tab on the adapter must be connected to a permanent ground, such as a properly grounded outlet box cover, secured by a metal screw.

For all grounded cord-connected products:

Grounding methods:

• (A) Grounded Outlet with Grounded Pin
• (B) Adapter connecting to a 2-pole receptacle
• (C) Adapter with tab for grounding screw, connected to a grounded outlet box with a metal screw.

Temporary adapters are not permitted in Canada.

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

WARNING: This product is equipped with a thermal resetting protection device for added safety against overheating. If the product suddenly stops and will not start, turn the main power switch (located on the back of the product) OFF and do not operate for at least 30 minutes. Failure to turn off may result in unexpected startup when the device cools.

Get Ready

Unpack the Box

Components include:

• Chair Base
• Foot and Calf Massager
• Power Cord
• Clip (extra)
• Tablet Remote
• Tablet Remote Holder
• 250 V, 3.15 A Fuses (2)

Choose a Location

When placing your WholeBody Rove, consider:

• Place on a flat surface, away from direct sunlight or heat sources to prevent fading.
• On hard surfaces, use a carpet or soft mat underneath to protect the floor.
• Ensure at least five inches of clearance in front of the chair for the deployed footrest.
• The chair moves forward as it reclines, allowing placement close to a wall.

Clearance requirements:

• Recline clearance: 3 inches (approx. 7.6 cm)
• Footrest clearance: 5 inches (approx. 12.7 cm)

Move the Chair to the Desired Location

Setting up your Human Touch massage chair is easy. Attach the foot and calf massager, connect the body pad, and install the tablet remote and holder. Then plug it in, power it on, and you're all set!

1. Grasp the front of the chair side panels on both sides.
2. Lift to rotate the chair onto its wheels.
3. Roll the chair on its wheels to the desired location.
4. Gently lower the chair all the way to the floor.

WARNING: Dropping the front of the chair to the floor may damage the chair and/or floor.

Assemble the Chair

Raise the Chair to the Upright Position

1. Plug the power cord into the rear of the chair and then into a grounded wall outlet.
2. Turn the power switch on the back of the chair base to ON. The chair will automatically incline to the upright position (Fig. 1).
3. Power off the chair, then unplug it.

Install the Foot and Calf Massager

1. Remove and retain the two clips from the foot and calf massager mounting posts at the front of the chair by prying the tongue of each clip outward to release it (Fig. 2).
2. Place the massager in position in front of the chair, then connect the air hose and electrical connector (Fig. 3).
3. Position the massager mounting brackets to the right of the mounting posts, lift the massager from the floor, then slide the mounting brackets onto the mounting posts (Fig. 4).
4. Reinstall a clip onto each mounting post with the tongue facing to the right, to secure the massager to the chair (Fig. 5).
5. Remove the protective backing from the hook-and-loop fasteners on the back of the foot and calf massager upholstered flap, then press the flap onto the chair base to secure it (Fig. 6).

Install the Body Pad

1. Locate the heat cable on the left-hand side of the chair seat and the corresponding cable from the body pad (Fig. 7).
2. Connect the heat cables until you hear a click, indicating a proper connection (Fig. 8).
3. Slide the protective rubber casing over the connection to secure it (Fig. 9).
4. Zip both sides of the body pad to the chair; zippers start at the top of the backrest (Fig. 10).
5. Remove the protective backing from the hook-and-loop fasteners on the back of the lower body pad, align them with the fasteners on the foot and calf massager upholstered flap, then press down to secure the body pad to the chair (Fig. 11).

Install the Tablet Remote

1. Locate the tablet remote connector on the right-hand side of the chair seat (Fig. 12).
2. Match the tablet remote connector pins with the corresponding holes in the chair's connector and connect them (Fig. 13).
3. Turn the connector lock clockwise to secure it (Fig. 13).
4. Place the tablet remote holder into position with the alignment ridge facing the front of the chair, then lower the holder into the socket (Fig. 14).
5. Push the tablet remote holder firmly into the socket until you hear a click (Fig. 15).
6. Place the tablet remote into the holder with the cord centered in the bracket (Fig. 16).

Power the Chair On

1. Turn the power switch on the back of the chair base to ON.

Get Acquainted

Using the Tablet Remote

POWER / RESTORE: Press to activate the tablet remote. Press again to stop all functions and restore the chair to the upright position.

PAUSE: Press to pause all functions immediately. Press again to resume.

Indicators:

• Lights when raising or lowering the foot and calf massager.
• Lights when in ZG (Zero Gravity) position.
• Lights when the Pause button is pressed and all functions have stopped. Screen also flashes when paused.
• Lights when manually adjusting the shoulder height.
• Lights when inclining or reclining the chair.
• Lights when using an auto massage program.
• Indicates the current program in use.
• Indicates the program time remaining.

Controls:

• Press and hold to raise the foot and calf massager.
• Press and hold to recline the chair.
• Press and hold to lower the foot and calf massager.
• Press to recline the chair to the zero gravity position for maximum spinal relief.
• Press and hold to incline the chair.

Using the Auto Programs

ACUPOINT® DETECTION: After selecting an auto massage program, the massage mechanism scans your back and maps the massage programs for maximum effectiveness.

AUTO: Press repeatedly to cycle through the massage programs.

DEMO: Press to start the Demo program.

MANUAL HEIGHT ADJUST: After AcuPoint Detection is complete, press and hold the arrows to adjust the vertical massage range if desired.

Technique Indicators: Flashes to indicate the massage technique(s) currently in use.

Select from the Following Auto Massage Programs:

Take Control

Customize Your Massage

CLOUD TOUCH ACCUPRESSURE: Press repeatedly to cycle through three Cloud Touch zones (Full, Upper, or Lower).

MANUAL: Press repeatedly to cycle through five massage techniques.

SPEED: In manual mode, press repeatedly to adjust the massage speed (except in Rolling mode).

RANGE: In manual mode, press repeatedly to cycle through Full, Zone, or Spot massage ranges.

SPOT: When Spot massage range is selected, press and hold to adjust the vertical massage roller position.

WIDTH: In manual mode, press repeatedly to adjust the massage roller width (except in Kneading modes).

MODE DESCRIPTIONS:

• KNEAD & PERCUSS: Combines circular kneading motion with rapid-tapping percussion strokes.
• PERCUSSION: Alternates rapid-tapping strokes along the spine to stimulate spinal muscles and joint areas, emulating sports medicine percussive therapy for deep muscle treatment.
• KNEADING: Kneads your back in small, circular motions on both sides of your spine simultaneously.
• ROLLING: Gently rolls up and down your back near your spine.
• TAP: A pulsing and rolling massage.

Fine-Tune Your Massage

After starting your massage, fine-tune it by setting Duration and Cloud Touch intensity, and activating heat and foot rollers.

• DURATION: Press repeatedly to cycle through three massage timer settings (default is 20 minutes).
• HEAT: Press to turn the backrest heat on/off. ?
• CLOUD TOUCH INTENSITY: Press repeatedly to adjust Cloud Touch intensity.
• ROLLERS: Press to turn foot rollers on/off.

Connecting a Device to the Chair

Your massage chair has a built-in, high-quality speaker system for Bluetooth connectivity. Bluetooth is always ON when the chair is powered ON.

1. Using your device, scan for Bluetooth devices and select "ROVE + (6-digit number)" to connect. Refer to your device instructions for details.
2. Enjoy your favorite music along with your favorite massage!

Want a Stronger Massage?

Remove the Head Pillow

For a stronger neck massage, slide the head pillow over the top of the backrest (Fig. 17), or unzip and remove it.

To remove the head pillow, open the zipper on the underside of the head pillow upholstered flap, then slide the pillow out from under the head pillow retaining strap (Fig. 18).

Remove the Softening Soles

For a stronger foot massage, remove the softening soles from the sleeves in the bottom wells of the foot and calf massager (Fig. 19).

WARNING: Do not insert feet in softening sole sleeves.

Care and Maintenance

To keep your product working and looking its best, follow these simple care guidelines.

WARNING:

• Disconnect the power cord from the electrical outlet before cleaning.
• When cleaning the remote control or power switch, use a dry cloth only. Never use a damp cloth on any electrical component.

CAUTION:

• Test any cleaning solution on a small, inconspicuous part of the product first to ensure colorfastness before applying to the entire surface.
• Do not use benzene, thinner, or other solvents on your product.

Cleaning Code Standard for SofHyde or Cloth: W

To maintain your Human Touch product in optimum condition, dust frequently and/or vacuum with a soft brush attachment. If dirty, use a water-based upholstery cleaner only. For stains, spot clean with an upholstery shampoo or a mild detergent foam. For foot/calf massage well inserts, remove them, hand-wash with mild detergent, and line dry.

Maintenance and Repair:

• The mechanics are designed and constructed to be maintenance-free; no periodic lubrication or servicing is required.
• Your chair should only be serviced by a Human Touch-authorized service representative.

Use and Storage Environment:

• Do not place the chair in direct or reflected sunlight, as UV rays will quickly fade upholstery and cause rapid deterioration of SofHyde.
• Operate your chair in room temperatures between 41°F and 104°F (5°C to 40°C) with humidity levels of 10% to 70% (non-condensing) to avoid damage.
• To prevent upholstery damage, ensure pockets are free of sharp objects and metal buttons/zippers before sitting.
• Avoid placing the chair where excessive dust and pet hair can migrate into electrical and mechanical components, which can cause malfunction over time.
• When not in use for extended periods, cover the chair, coil the power cord, and store in a dust- and moisture-free environment.
• Store your chair in temperatures between 5°F and 122°F (-15°C to 50°C) with humidity levels of 10% to 70% (non-condensing) to avoid damage. Products stored in cold temperatures may require 48 hours at room temperature to function properly.
• Do not store near open heat or flame.

In Case of a Power Surge

Your massage chair has a built-in fuse to protect against power surges. If a surge occurs, inspect and replace the fuse if blown.

To replace a fuse:

1. Power OFF the chair and unplug it from the wall outlet.
2. Pry the fuse holder from the compartment adjacent to the power plug input (Fig. 20).
3. Replace the fuse with a new one of the same value as the original (listed on the fuse compartment cover), then reinsert the fuse holder.
4. Plug the chair back into the wall outlet and power it ON.

Having Trouble?

Your massage chair is a sophisticated combination of mechanics, electronics, and software. If your chair exhibits abnormal behavior, perform the following reset procedure:

1. Press the tablet remote Power/Restore button to power off the tablet remote.
2. Turn the chair's power switch (on the rear of the chair) to OFF.
3. Unplug the chair from the power source.
4. Wait 30 seconds.
5. Plug the chair back into the power source, then turn the power switch back ON.

If your chair has no power:

1. Check the power cord: Ensure the connection to the chair is secure and the cord is not damaged.
2. Check the wall outlet: Plug a known working device into the outlet to verify it is functional.
3. Replace the fuse: Refer to page 21 for instructions.

If the issue persists, gather the following information before contacting customer support:

1. Locate and write down the serial number from the label on the back of your chair.
2. Have your proof of purchase ready for warranty claims.

Contact Information:

Contact the Customer Experience team at 800-355-2762, Monday - Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM PST, or email csadmin@humantouch.com.

Specifications:

• Operating Voltage: AC 110-120 V, 60 Hz
• Power Consumption: 150 W
• Charger Ratings: USB @ 5 V, 3 A, Wireless @ 10 W
• Chair Size (Upright): 61" L x 30" W x 44" H
• Chair Size (Reclined): 71" L x 30" W x 33" H
• Product Weight: 180 lbs (approx. 81.6 kg)
• Required Recline Clearance: 3" (approx. 7.6 cm)
• Maximum Load Weight: 285 lbs (approx. 129 kg)

*Specifications are subject to change without prior notice.