Human Touch WholeBody ROVE PRO Massage Chair

Introduction

For over four decades, Human Touch has been an industry leader, transforming lives with products and services that help individuals feel, perform, and live their best. Developed in collaboration with the medical community and industry experts, Human Touch delivers products that blend patented technology, craftsmanship, and intelligent ergonomics with superior design to provide therapeutic relief for everyone.

The company's industry-leading massage chairs, Perfect Chair® recliners, and innovative solutions are characterized by ease-of-use, a focus on performance and quality, and designs that adapt to various lifestyles. These attributes are highly valued by customers and have earned broad industry awards and recognition. Human Touch empowers people to enjoy greater health and vitality in their professional and personal lives. As awareness of wellness benefits grows, Human Touch continues to expand its brand leadership and offer solutions for everyone.

Proudly endorsed by: WORLD FEDERATION OF CHIROPRACTIC

Register your product at www.humantouch.com to ensure your product is in our system to simplify the warranty process should you ever need it.

Welcome to Human Touch

Enjoy the life-changing benefits of a massage every day, keeping your mind and body healthy.

The WholeBody® ROVE PRO massage chair is designed to make your wellness journey smooth and remarkable. Its high-performance L-track extends coverage from your neck and shoulders down to your glutes and thighs. The ROVE PRO's unique auto programs are focused on helping you relax and recover after a hard workout or daily life. The dynamic stretch feature positions your body for lengthening of your back and muscles, providing renewed energy daily.

To ensure you utilize all chair features safely and effectively, read this manual carefully. Then, sit back, relax, and enjoy!

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including:

READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.

DANGER: To reduce the risk of electrical shock:

• Always unplug this product from the electrical outlet immediately after using and before cleaning.

WARNING: To reduce the risk of burns, fire, electric shock or injury to persons:

• Do not put hands or fingers near the massage mechanism or rollers while this product is running. Touching the mechanism can result in injury from the rollers squeezing together.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person to avoid a hazard.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.
• Do not operate under a blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from calf support (or other similar parts).
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return this product to a service center for examination and repair.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep the air openings free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove plug from outlet.
• Do not massage any area of the body that is swollen, inflamed or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in appliance. Use only while seated.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

SAFETY PRECAUTIONS

• Comfortable clothing is recommended while using this product.
• This product is meant to be used in a relaxed position. Never force any body part into the backrest area while the rollers are moving.
• If you feel any abnormal discomfort during operation, turn off the power immediately and consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using this product after storage, check for proper operation before use.
• Always confirm there are no obstacles behind the product and sufficient space to recline.

SAVE THESE INSTRUCTIONS

Do not attempt to repair this product yourself. This product is designed for personal in-home use. Commercial use will void warranty.

Grounding Instructions:

This product must be grounded. Grounding provides a path of least resistance for electrical current to reduce the risk of electric shock in case of malfunction. The product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt about grounding. Do not modify the plug; if it does not fit the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a normal 120-volt circuit and has a grounding plug as illustrated in sketch (A). A temporary adapter (sketches B and C) may be used to connect this plug to a 2-pole receptacle if a properly grounded plug is not available. The adapter should be used only until a properly grounded outlet (sketch A) can be installed. The green colored tab or the like extending from the adapter must be connected to a permanent ground, such as a properly grounded outlet box cover. The adapter must be held in place by a metal screw.

The use of a temporary adapter is not permitted in Canada.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

WARNING: This product is equipped with a thermal resetting protection device. If the product suddenly stops and will not start, turn the main power switch off and do not operate for at least 30 minutes. Failure to turn the product off may result in unexpected starting when the device cools.

Get Ready

UNPACK THE BOX

Contents include:

• Chair Base
• Calf Massager
• Tablet Remote and Mount
• Clip (extra)
• Power Cord
• 250 V, 3.15 A Fuses (2)

CHOOSE A LOCATION

When deciding where to place your WholeBody® ROVE PRO, consider the following:

• Place the unit on a flat surface, away from direct sunlight or any other direct heat source to avoid fading.
• If placing on a hard surface, use a piece of carpet or a soft mat underneath to avoid damaging the floor.
• Ensure the area in front of the chair is clear for at least five inches to accommodate the calfrest when deployed.
• The chair moves forward as it reclines, allowing placement right next to a wall.

Setting up your Human Touch massage chair is easy. Attach the calf massager, connect the body pad, and install the tablet remote and mount. Then plug it in, power it on, and you're all set!

MOVE THE CHAIR TO THE DESIRED LOCATION

1. Grasp the front of the chair side panels on both sides.
2. Lift up to rotate the chair onto its wheels.
3. Roll the chair on its wheels to the desired location.
4. Gently lower the chair all the way to the floor.

WARNING: Dropping the front of the chair to the floor may damage the chair and/or floor.

Assembly

Raise the Chair to the Upright Position

1. Plug the power cord into the rear of the chair and then into a grounded wall outlet.
2. Turn the power switch located on the back of the chair base to On. The chair automatically inclines to the upright position (See Fig. 1).
3. Power off the chair, then unplug it.

Install the Calf Massager

1. Remove and retain the two clips from the calf massager mounting posts located on the front of the chair by prying the tongue of each clip outward to release it (See Fig. 2).
2. Place the massager into position in front of the chair, then connect the two air hoses and electrical connector (See Fig. 3). IMPORTANT: Match the air hoses by color.
3. Position the massager mounting brackets to the right of the mounting posts, lift the massager from the floor, then slide the mounting brackets onto the mounting posts (See Fig. 4).
4. Reinstall a clip onto each mounting post with the tongue facing to the right, to secure the massager to the chair (See Fig. 5).
5. Remove the protective backing from the hook-and-loop fasteners on the back of the calf massager upholstered flap, then press the flap onto the chair base to secure it (See Fig. 6).

Install the Body Pad

1. Locate the heat cable on the left-hand side of the chair seat and the corresponding cable coming from the body pad (See Fig. 7).
2. Connect the heat cables until you hear a "click", indicating that the connection is properly secured (See Fig. 8).
3. Slide the protective rubber casing over the connection to secure it (See Fig. 9).
4. Zip both sides of the body pad to the chair; the zippers start at the top of the backrest (See Fig. 10).
5. Remove the protective backing from the hook-and-loop fasteners on the back of the lower body pad, align the fasteners with the fasteners on the calf massager upholstered flap, then press down on the body pad to secure it to the chair (See Fig. 11).

Connect the Tablet Remote

1. Locate the tablet remote connector on the right-hand side of the chair seat (See Fig. 12).
2. Matching the tablet remote connector pins with the corresponding holes in the tablet remote connector on the chair, connect the connectors (See Fig. 13).
3. Turn the connector lock clockwise to secure it (See Fig. 13).

Install the Tablet Remote and Mount

1. Place the tablet remote mount into position with the alignment ridge facing the front of the chair, then lower the holder into the socket (See Fig. 14).
2. Push the tablet remote mount firmly into the socket until you hear a "click" (See Fig. 15).
3. Angle the tablet remote to face you comfortably when sitting in the chair (See Fig. 16).

Power the Chair On

1. Turn the power switch on the back of the chair base to On.

Get Acquainted

USING THE TABLET REMOTE

POWER / RESTORE: Press to activate the tablet remote. Press again to stop all functions and restore the chair to the upright position.

PAUSE: Press to pause all functions immediately. Press again to resume.

Indicators:

• Lights when raising or lowering the calf massager.
• Indicates the current program in use.
• Indicates the program time remaining.
• Lights when in ZG position.
• Lights when Pause button is pressed and all functions have stopped. Screen also flashes when paused.
• Lights when manually adjusting the shoulder height.
• Lights when inclining or reclining the chair.

Controls:

• Press and hold to raise the calf massager.
• Press and hold to recline the chair.
• Press and hold to lower the calf massager.
• ZEROG®: Press to recline the chair to the zero gravity position for maximum spinal relief.
• Press and hold to incline the chair.

USING THE AUTO PROGRAMS

ACUPOINT® DETECTION: After selecting an auto massage program, the massage mechanism scans your back and maps the massage programs for maximum effectiveness.

• Lights when using an auto massage program.
• Flashes to indicate the massage technique(s) currently in use.

AUTO: Press repeatedly to cycle through the massage programs.

DEMO: Press to start the Demo program.

MANUAL HEIGHT ADJUST: After AcuPoint Detection is complete, press and hold the arrows to adjust the vertical massage range if desired.

SELECT FROM THE FOLLOWING AUTO MASSAGE PROGRAMS:

Take Control

CUSTOMIZE YOUR MASSAGE

Indicators:

• Indicates manual massage vertical range.
• Indicates massage speed.
• Indicates manual massage width.
• Reads 00 when in manual mode.
• Indicates massage roller width.

Controls:

• CLOUD TOUCH ACCUPRESSURE: Press repeatedly to cycle through three Cloud Touch zones (Full, Upper, or Lower).
• MANUAL: Press repeatedly to cycle through five massage techniques.
• SPEED: In manual mode, press repeatedly to adjust the massage speed (except in Rolling mode).
• RANGE: In manual mode, press repeatedly to cycle through Full, Zone, or Spot massage ranges.
• SPOT: When Spot massage range is selected, press and hold to adjust the vertical massage roller position.
• WIDTH: In manual mode, press repeatedly to adjust the massage roller Width (except in Kneading modes).

MODE DESCRIPTIONS

Fine-Tune Your Massage

After starting your massage, you can fine-tune it by setting the Duration and Cloud Touch intensity, as well as activating the heat.

• Lights when backrest heat is on.
• Indicates Cloud Touch intensity.

Controls:

• DURATION: Press repeatedly to cycle through three massage timer settings (default is 20 minutes).
• HEAT: Press to turn the backrest heat on/off.
• CLOUD TOUCH INTENSITY: Press repeatedly to adjust the Cloud Touch intensity.
• ROLLERS: Press to turn the foot rollers on/off.

Want a Stronger Massage?

Remove the Head Pillow

For a stronger neck massage, slide the head pillow over the top of the backrest (See Fig. 17), or unzip and remove it.

To remove the head pillow, open the zipper on the underside of the head pillow upholstered flap, then slide the pillow out from under the head pillow retaining strap (See Fig. 18).

Remove the Softening Pad

1. To remove the softening pad, remove the head pillow, and locate the zipper on the top of the softening pad, near the back of the chair (See Fig. 19).
2. Unzip the softening pad and remove it from the chair (See Fig. 20).

Care and Maintenance

To keep your product working and looking its best, please follow these simple care guidelines.

WARNING:

• Be sure to disconnect the power cord from the electrical outlet before cleaning.
• When cleaning the remote control or power switch, use a dry cloth only. Never use a damp cloth to clean any electrical component.

CAUTION:

• Test any cleaning solution on a small, inconspicuous part of the product to ensure colorfastness before using on the entire surface.
• Do not use benzene, thinner, or any other solvents on your product.

Cleaning Code Standard for SofHyde or Cloth: W

To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam. To clean the calf massage well inserts, remove the inserts from the chair, hand-wash with a mild detergent, then line dry.

Maintenance and Repair:

• The mechanics of this product are designed to be maintenance-free. No periodic lubrication or servicing is required.
• Your chair should only be serviced by a Human Touch-authorized service representative.

Use and Storage Environment:

• Do not place the chair in direct or reflected sunlight, as ultraviolet rays will quickly fade upholstery color and cause SofHyde upholstery to deteriorate rapidly.
• Operate your chair in room temperatures between 41°F and 104°F (5°C to 40°C) with humidity levels of 10% to 70% (non-condensing) to avoid damage.
• To prevent upholstery damage, ensure pockets are free of sharp objects and metal buttons or zippers before sitting.
• Do not place the chair where excessive dust and pet hair can migrate into electrical and mechanical components, as this can cause malfunction over time.
• When not in use for a long period, cover the chair, coil the power cord, and place the unit in a dust- and moisture-free environment.
• Store your chair in room temperatures between 5°F and 122°F (-15°C to 50°C) with humidity levels of 10% to 70% (non-condensing) to avoid damage. Products stored in cold temperatures may require 48 hours at room temperature to function properly.
• Do not store near open heat or flame.

In Case of a Power Surge

Your massage chair has a built-in fuse to protect against power surges. In the event of a power surge, inspect and replace the fuse if blown.

To replace a fuse:

1. Power OFF the chair and unplug it from the wall outlet.
2. Pry the fuse holder from the compartment adjacent to the power plug input (See Fig. 20).
3. Replace the fuse with a new fuse of the same value as the original, as listed on the fuse compartment cover, then reinsert the fuse holder.
4. Plug the chair back into the wall outlet and power it On.

Troubleshooting

Your massage chair is a sophisticated combination of mechanics, electronics, and software. If your massage chair exhibits any abnormal behavior, please follow these steps to reset it:

1. Press the tablet remote Power/Restore button to power off the tablet remote.
2. Turn the chair's power switch (on the rear of the chair) to Off.
3. Unplug the chair from the power source.
4. Wait 30 seconds.
5. Plug the chair back into the power source, then turn the power switch back On.

If your chair has no power:

1. Check the power cord: Ensure the power cord connection to the chair is secure and the cord is not damaged.
2. Check the wall outlet: Plug a known working device into the outlet to ensure it is functional.
3. Replace the fuse: Refer to the "In Case of a Power Surge" section for instructions.

If the issue persists, please gather the following information before contacting customer support:

1. Locate the serial number on the label on the back of your chair and write it down.
2. Locate your proof of purchase, as it will be needed for warranty claims.

Contact Information:

Contact the Customer Experience team at 800-355-2762, Monday - Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM, or email csadmin@humantouch.com.

Specifications:

• Operating Voltage: AC 110-120 V, 60 Hz
• Power Consumption: 150 W
• Charger Ratings: USB @ 5 V, 3 A, Wireless @ 10 W
• Chair Size: 61" L x 30" W x 44" H (upright); 71" L x 30" W x 33" H (reclined)
• Product Weight: 180 lbs
• Required Recline Clearance: 3"
• Maximum Load Weight: 285 lbs

*Specifications are subject to change without prior notice.