Engwe Cargo LE20 Owner's Manual

1. Introduction

Dear users! Before enjoying a pleasant ride, make sure to carefully read the Owner's Manual, understand the relevant operation requirements, and properly store the Owner's Manual together with the accompanying product certificate. Do not use the electric bike until you have fully understood its performance.

1.1 Packing List

The package typically includes:

• The electric bike
• Owner's Manual
• Charger
• Tools: Wrenches (sizes 8-10, 13-15, 14-15), Screwdrivers (M4, M5, M6)

The image shows the bike packed in a box, along with the manual and charger.

1.2 Components

The main components of the Engwe Cargo LE20 electric bike are:

• Handlebar
• Stem
• Stem Quick-release
• Foldable Riser
• Riser Foldable Handle
• Saddle
• Seat Post
• Seat Post Quick-release
• Battery Compartment
• Headlight
• Suspension Fork
• Front Mudguard
• Valve
• Front Brake
• Front Tyre
• Motor
• Rear Brake
• Rear Mudguard
• Turn Taillight
• Reflector
• Tyre
• Chain
• Rear Derailleur
• Crank
• Chainring

1.3 Functions

The handlebar features controls and a display screen:

• Display Screen: Shows real-time speed, battery level, trip distance, assist gear, and other indicators.
• Handlebar Grip: Standard grip for steering.
• Shift Lever: Used to change gears.
• Bell: For audible signaling.
• Font Brake Lever: Controls the front brake.
• Rear Brake Lever: Controls the rear brake.
• Assist Gear Button (+/-): Adjusts the electric assist level.
• Ride Data Switching Button (M): Cycles through display information (TRIP, ODO, AVG, MAX, TIME, Power).
• Walk Assist Button: Engages a low-speed assist mode (6 km/h).
• Headlight Switch: Long press the '+' button to turn headlights on/off.
• Turn Signal Switch: Short press to activate turn signals.

Common Functions:

1. Power On/Off: Long press the power button for 3 seconds.
2. Assist Gear Adjustment: Use the '+' or '-' buttons.
3. Walk Assist: Press and hold the button.
4. Headlight Switch: Long press the '+' button (3 seconds on/off).
5. Riding Data Switching: Short press the 'M' button.
6. Turn Signal Switch: Short press the turn signal switch.
7. Battery Display: Shows battery level with bars; low levels turn orange or red.

2. Quick Start Guide

2.1 Installation Guide

Warning: Use two people for dismantling and installation. Before installing, make sure that the system is switched off and cannot be switched on accidentally.

2.1.1 Installation Guide - Warning

Maximum Load: 200KG (440lbs).

2.1.2 Installation Guide - Unpacking

Follow these steps to unpack the e-bike:

1. Carefully lift the box.
2. Open the top flaps of the box.
3. Lift the bike out of the box.
4. Remove protective packaging.
5. The bike is now ready for assembly.

2.1.3 Installation Guide - Control Area

Steps for installing the handlebar and stem:

1. Insert the stem into the fork steerer tube.
2. Ensure the white safety line remains covered.
3. Tighten the stem bolt (M5) and the quick-release lever.
4. Ensure the handlebar is centered and perpendicular to the top tube of the frame.
5. Secure the handlebar with the provided screws (M5).

2.1.4 Installation Guide - Front Mudguard and Headlight

Steps for attaching the front mudguard and headlight:

1. Remove existing screws and nuts (using tools 10, 15).
2. Attach the front mudguard.
3. Attach the headlight assembly, securing with screws (M5, 10).

2.1.5 Installation Guide - Wheel

Steps for installing the front wheel:

1. Remove any protective covers.
2. Align the wheel with the fork dropouts.
3. Insert the axle and secure it using the provided nuts and tool (15).
4. Ensure the wheel is properly seated and the brakes are aligned.

2.1.6 Installation Guide - Saddle Installation and Adjustment

Steps for installing and adjusting the saddle:

1. Attach the seat post to the saddle clamp.
2. Insert the seat post into the frame's seat tube.
3. Ensure the white safety line remains covered.
4. Adjust the saddle height and angle using the quick-release lever and seat post clamp.

2.1.7 Installation Guide - Tail Light Installation

Steps for installing the tail light:

1. Align the tail light bracket with the mounting points on the frame.
2. Ensure mounting holes are aligned.
3. Install the spacer inside the nut if required.
4. Secure the tail light using the provided bolts and tool (8).

2.1.8 Installation Guide - Pedal

Steps for installing the pedals:

1. Identify the left (L) and right (R) pedals.
2. Thread the pedals into the crank arms. The left pedal usually has reverse threading.
3. Tighten securely using tool (15).

2.1.9 Installation Guide - As Completed

Congratulations! Your bike has been assembled successfully!

2.2 How To Remove The Battery

To remove the battery:

1. Locate the battery keyhole.
2. Insert the key and turn to unlock.
3. Gently pull the battery out.
4. Note: Ensure the front and rear battery keyholes and key codes match for removal.

2.3 How To Charge

Two Charging Modes:

1. Charge the battery on the frame directly: Connect the charger to the charging port on the bike.
2. Remove the battery for charging: Remove the battery (see section 2.2) and connect the charger to the battery's charging port.

Charging Time: Approximately 6-8 hours for the 3A charger, and 2.5 hours for an optional 8A fast charger.

Steps:

1. Insert the charger connector into the battery's charging port, then plug the charger into the power socket.
2. Status Indication: Red light indicates charging is normal; Green light indicates the battery is fully charged.
3. End of Charging: Unplug the power plug first, then disconnect the charger from the battery. Close the battery's dust plug.

Note: The battery has a small amount of electricity from the factory. Charge it fully before first use.

Warning: Do not charge in sunny conditions. The charger contains high-voltage devices. Ensure charging occurs in a safe, well-ventilated, dry area, away from children and flammable materials. Stop charging immediately if you detect unusual odors or excessive heat.

2.4 Quick Operation

Before riding, ensure all components are installed correctly, the power is sufficient, and you are using appropriate safety gear.

1. Adjusting the Handlebar and Saddle: Adjust to a comfortable height for your riding habits. Ensure quick releases are fastened.
2. Switch On Power: Turn the power switch to the 'I' position. Long press the power button for 3 seconds.
3. Headlight/Turn Tail Light: Long press the '+' button for 3 seconds to turn on/off the headlight. Short press the turn signal switch for turn signals.
4. Riding Data: Short press the 'M' button to cycle through speed, distance, and other data.
5. Ride on the Road: Put on a helmet. Start riding slowly.
6. Braking: Use the right brake (rear wheel) first, followed by the left brake (front wheel) for a smooth stop.

Warning: Avoid abruptly applying the front wheel brake alone, as this can destabilize the bike and lead to a fall.

2.5 Display Setting

Customize settings via the menu:

1. Enter Menu: Within 10 seconds of powering on, long press the 'M' button.
2. Navigate Menu: Use '+' or '-' buttons to browse settings (Unit Settings, Brightness, Auto Power Off, Wheel Size, Speed Limit, System Info, Battery Info, Password).
3. Adjust Parameter: Short press 'M' to select, then use '+' or '-' to adjust.
4. Save Settings: Long press 'M' (3 seconds) to exit and save.

Menu Item Descriptions:

• Backlight Brightness: Adjust screen brightness (01-05).
• Metric/Imperial Units: Switch between km/miles.
• Auto Power Off: Set auto-off time (00-90 minutes).
• Wheel Size: Set wheel size (1-32 inches, default 23).
• Speed Limit: Set speed limit (e.g., 25 km/h EU, 28 mph US).
• Auto Lamp: Headlights turn on automatically in dark conditions.
• System Information: Displays software/hardware info.
• Battery Information: Shows battery status.
• Power-On Password: Set or disable a password.

2.6 How to Connect Engwe App

User Guide for Engwe App:

1. App Download & Installation: Search for "Engwe" on your app store and install.
2. App Login & Registration: Follow on-screen prompts.
3. Vehicle Binding:
• Click "Bind My Bike" or similar.
• Enter bike information if prompted.
• Click "Confirm" to scan for the e-bike. Ensure the e-bike's display is powered on and the phone is close.
4. Bluetooth Binding:
• Once the vehicle is in Bluetooth mode, click "Confirm" to connect.
• The app will search for nearby devices.
• Select your Engwe e-bike from the list and click "Connect".
• Connection successful message will appear.

The app interface displays riding data (speed, distance, duration), maps, messages, and support options (FAQ, manual, feedback).

3. Maintenance Precautions

Safety Guidelines for Electric Bike

• Do not park in lobbies, stairs, or exits.
• Do not charge or park near combustibles. Charging time should not exceed 12 hours.
• Prevent water from entering electrical components, especially the charging interface.
• When adjusting saddle/stem, be careful not to expose safety scales.
• Modifying the bike without authorization is prohibited.
• Do not touch live components with wet hands or metal objects.
• Do not disassemble electrical components without authorization.
• Avoid prolonged exposure to sunlight/rain.
• Clean the frame with water and mild detergent; do not wash internal parts with water.

Note: Non-professionals should not perform maintenance. Contact customer service or a designated station.

Driving Safety

• Observe national and local traffic regulations.
• Persons under 16 years of age are prohibited from riding.
• Drive in non-motorized lanes and obey speed limits.
• Carry persons/objects according to the law.
• Always wear a helmet and fasten it securely.
• In rainy/snowy conditions, braking distance increases; ride cautiously.
• Do not drink and drive; ride with both hands.
• Wear brightly colored, non-restrictive clothing and low-heeled shoes.

Pre-Ride Inspection

• Check instrument indicators and power supply.
• Verify front and rear lighting is normal.
• Ensure the bell is functional.
• Check handlebar and seatpost are properly adjusted and tightened.
• Check brake handles for reliability and reset.
• Check tire pressure, wear, and for foreign objects.
• Ensure wheel screws are locked and reflectors are intact.

Pushing and Parking Precautions

• Use boost mode for uphill pushing or carrying heavy objects.
• When parking, use the foot support on level ground and turn off the power.
• Maintain and clean the bike regularly.

Vehicle Maintenance and Self-Check

• Contact the manufacturer if any doubts arise after factory adjustment.
• Frequently check tire pressure.
• Regularly check and adjust main parts (handlebar, axles, chain, wheels, etc.) for smooth operation. Tighten loose nuts/screws.
• Lubricate parts like axle bearings every six months with grease, and the chain/cables every two months with oil.
• Replace damaged parts (brake pads, tires) with identical types.

Motor Maintenance

• Do not open the sealed motor base or end cover.
• Keep the motor clean; avoid foreign objects, corrosive liquids, or impacts.
• The motor is waterproof to IPX5; do not use high-pressure water guns or submerge it.

Battery Maintenance

• Lithium batteries have a long life, but usage affects service life. Charge frequently; do not wait for low power.
• Initial charging: 6-8 hours, not exceeding 12 hours.
• For long-term storage, charge for at least two hours monthly. Do not store at a loss state, as it causes permanent damage.

Danger: Do not dismantle old batteries without permission; recycle them properly.

Warning: Keep batteries away from flames, high temperatures, and direct sunlight.

3.3 Fault Checking and Troubleshooting Methods

General Troubleshooting

Trouble Codes

The e-bike has a fault detection system. If a fault code appears, stop operation and contact Engwe's after-sales team.

4. Service Guide

4.1 After-sales Service and Warranty Coverage

Warranty Principles:

1. Parts are warranted according to the warranty period.
2. Warranty time starts from the date of purchase.
3. Unauthorized disassembly of charger, battery, or motor voids warranty.
4. Other parts have a warranty period, except for quality issues within three months.
5. Maintenance for accessories must be done at a professional repair point.
6. Ensure all labels on controllers, batteries, and chargers are complete.
7. Present warranty cards, invoices, and certificates for repairs.
8. Battery warranty requires returning the battery for testing to determine coverage.

Warranty Coverage And Duration Details

Note: Limited warranty does not apply to subsequent owners.

4.2 Warranty Cards and Maintenance Records

The warranty card requires user details (name, address, contact), purchase date, bike model, registration number, invoice number, and motor number.

Maintenance records should include dates, maintenance content, and notes.

4.3 Product Parameter Sheet

Note: Maximum range is measured under specific conditions (flat road, 75kg load, 25°C, 70% humidity, first-gear power mode). Actual results may vary.

Service Contact Information

Service Hotline:

• EU: +33 805980036 / +39 800776809 (Working hours: 9am - 6pm GMT+1, Mon-Fri)
• U.S.: +18442007117 (Working hours: 9am - 6pm PST, Mon-Fri)

Official Websites: www.engwe-bikes.com, www.engwe-bikes-eu.com, www.engwe-bikes-uk.com, www.engwe-bikes.de

Contact Email: service@engwe-bikes.com

For further assistance, please refer to:

• ENGWE Technical Support Video [Link to Video]
• ENGWE Manual [Link to Manual]
• Apple App Download [Link to App Store]
• App Google Download [Link to Google Play]