Engwe X24 Electric Bike User Manual

Table of Contents

• Products Introduction and Assembly
• Display Guide
• Your First Ride
• Security and Warnings
• Battery and Maintenance
• Trouble Shooting
• Limited Warranty

Products Introduction and Assembly

This section covers the introduction to your Engwe X24 e-bike and the assembly process.

E-Bike Components Diagram

The Engwe X24 e-bike features the following key components:

• Handlebars
• Display
• Turn the handle (throttle)
• Brake levers
• Frontlights
• Batteries (located in the seat post)
• Seat cushion
• Back cushion
• Taillights
• Seat tube
• Rear Transmission
• Tires
• Inflation Valve
• Pedal
• Chain
• Chainrings
• Crank

Performance Index and Specifications

What's in the Box

• Take out the bike, the seat post, and the toolbox.
• Remove (and recycle) all wrapping material.
• Save the bike box and toolbox for future use.

Assembly Tools Included

• Phillips Screwdriver
• 8-10mm Wrench
• 13-15mm Wrench
• 14-17mm Wrench
• 4mm Hex Key
• 5mm Hex Key
• 6mm Hex Key
• Charger
• Bicycle Pedals

Assembly Instructions

1. Front Wheel Installation: Take out the front wheel. Remove the protection cap from both sides of the front wheel. Clamp the front wheel with the front fork and lock the front wheel screw with a wrench. The shaft sleeve is clamped inside the front fork.
2. Handlebar Assembly: Dismantle any foam packaging. Rotate the instrument to the top of the handlebar. Place the handlebar at an appropriate position, ensuring the "cross symbol" is located at the center. Use a 4mm hex key to install the 4 bolts by turning clockwise. Do not fully tighten them yet. Once the bolts and handlebar are correctly positioned, tighten the bolts fully with appropriate force.
3. Headlight Installation: Take the headlight out of the carton. Align the installation position. Insert the fixing piece into the mounting hole. Align the screwhole and then insert the screw to tighten it.
4. Saddle Installation: The screws and gaskets shall be installed according to the picture. Push the saddle down and then forward to complete the installation.
5. Pedal Installation: The pedals are marked with "R" (Right) and "L" (Left). The R pedal goes to the side of the carbon belt, and the L pedal goes to the other side. Manually install the left pedal by turning counterclockwise, and install the right pedal by turning clockwise. Tighten the pedal securely with a 15mm wrench.
6. Tire Inflation: Fill up the air with the hand pump before riding.

Display Guide

Function Overview

The Display provides a variety of functions to meet your riding needs, including:

• Battery level indicator
• Motor power indicator
• Assist level adjustment and indication
• Speed indicator (including real-time speed, maximum speed, and average speed)
• Distance indicator (including trip distance and ODO)
• Push assistance control and indication
• Headlight control and indication
• Error code indicator
• USB connection indicator (reserved)
• Heart rate indicator (reserved)
• Bluetooth connection indicator (reserved)
• Custom parameter setting (e.g., wheel diameter, speed limit, battery level, assist level, power-on password, controller current limit, etc.)
• Reset function

Buttons Functions

Riding Interface

The display shows:

• Battery indicator
• Light indicator
• Real-time speed
• Speed unit
• Error indicator ⚠️
• Real-time motor power
• Assist level (default=0)
• Multifunctional display area (shows TOTAL DIST., TRIP DIST., AVG SPEED, MAX SPEED, TRIP TIME, POWER)

Mode Switch

Press and hold the [i] button for 1s to switch between ECO, NORMAL, and SPORT modes. Default is SPORT.

SPORT Mode Details

The switch to SPORT mode requires the speed to be above 15km/h. The maximum maintenance time in SPORT mode is 3 minutes. After the completion of SPORT mode, it is frozen and automatically switched to NORMAL mode. It takes 10 minutes to start SPORT mode again.

Error Code

Common error codes are as follows (Only for reference, depending on other electrical parts of the e-bike):

User Menu

To enter the user menu, long-press the [+] and [-] buttons for 1s on the riding interface when static. The interface will automatically return to the riding interface if there is no operation for more than 60 seconds.

Clear Data

In the "Clear Data" menu interface, select "Trip Distance" or "Factory Reset". Click [+] / [-] to switch (default is "No"), and click [i] to confirm and return to the previous menu.

Factory Reset

Selecting "Factory Reset" and confirming will clear all data and revert settings to default. Some functions may require a restart to take effect.

Set Unit

Select "Set Unit" and click [i] to enter the submenu. Select "Set Unit" again, click [i] to enter, and use [+] / [-] to switch units (Metric - Km / Imperial - Mile). Click [i] to confirm.

Set Brightness

Select "Set Brightness" and click [i] to enter the submenu. The adjustment range is Auto, 1-5. Click [i] to confirm.

Auto Power-Off

Select "Auto Power-off" and click [i] to enter the submenu. The adjustment range is 0-99 minutes (0 = Never auto power-off). Click [i] to confirm.

Speed Limit

Select "Speed Limit" and click [i] to enter the submenu. The adjustment range is 22-50 km/h. Click [i] to confirm.

Personalization

Click [i] to enter the "Personalization" menu. Here you can set Cruise Control (CRU), Reverse Charging Current (ACF), Auto Headlight, and Assist Level PWM (Power Set). CRU and ACF are available on specific e-bikes.

Power Set

Select "Power Set", press [i] to enter, and press [i] again to select "Power Mode". Use [+] / [-] to switch the assist level range (e.g., 0-3, 1-3, 0-5, 1-5, 0-7, 1-7, 0-9, 1-9). Click [i] to confirm and exit.

System Info

Select "System Info" and click [i] to check the HMI Version (e.g., 4.1.7). Click [i] to return to the previous menu.

Your First Ride

NOTE: Please be VERY CAREFUL when you are ready to get on your e-bike for the first time. The e-bike moves significantly faster than a regular bicycle in active power-assisted mode. Take your e-bike to an area with a lot of open space before you start. We recommend that you ride your e-bike with the pedal assist off at first, to get familiar with the braking and gear shifting. Then, you can start testing the pedal assist levels incrementally to gain familiarity with the optimal settings for your riding style.

Safety Checks Before Every Ride

• The battery pack must be charged and installed correctly.
• The display must be on and functioning properly.
• The brakes must be working properly.
• Tires must be inflated to the proper psi.
• The front and rear lights must be working properly.
• Cable connections must be secure.

Operating Your New e-Bike

The method to turn on the bike is:

• Press the power button on the left handlebar until the display lights on.
• Ride on the bike and twist the throttle bar or pedal the bike. The bike will move, and you can change the power level with control buttons. Level 1 is the slowest, and level 5 is the fastest. Level 0 is the human model.

Other Function: Hand Throttle Control

In hand throttle mode, the amount of power assist is determined by the throttle switch controlled by your hand. Twist the throttle from its resting position; the farther it is, the more power is delivered to the motor. To slow down, release the throttle and let it return to its resting position, applying brakes if necessary. You do not need to pedal if using the hand throttle. However, pedaling while using power assist conserves energy and extends battery life.

Security and Warnings

Before Riding the e-BIKE

Always perform a mechanical inspection before riding an e-bike:

• Hardware is properly secured.
• Tires are properly inflated.
• Brakes are working properly.
• Adjusted and fixed handle.
• Front wheels are secure and properly locked.

When Riding the e-Bike

• Obey all road rules and local traffic laws.
• Respect motorists, pedestrians, and other cyclists. Do not race or taunt other cyclists.
• Ride cautiously as others may not see you. Do not get too close to other cyclists or vehicles.
• Ride on bike lanes and trails.
• Obey traffic stop signs and signals.
• Use appropriate gestures when turning and parking.
• Do not wear headphones.
• Do not bring adult passengers.
• Do not carry anything that obstructs your view or control of your e-bike.

Riding Conditions and Advice

• Avoid riding in the following situations: Visibility is poor (dawn, dusk, dark), bad weather, extreme rider fatigue, or when e-bike maintenance is required.
• Off-road Riding: Obey local laws, practice on easier terrain, wear proper safety gear, and always ride with a companion in the backcountry.
• Riding in the Rain: Avoid if possible. Reduce speed if riding in wet weather, as it affects visibility, braking, and traction. Accidents increase in wet weather conditions.
• Riding at Night: This is far more dangerous than riding during the day. Be sure to wear reflective clothing and obey local laws. Reflectors help but are not a substitute for lights. Always use an adequate lighting system.
• Extreme and Aggressive Riding: Electric bike designs have limitations. Extreme, stunt, and competition riding may exceed these limits and increase the risk of death and serious injury. The manufacturer does not recommend these types of rides.

Battery and Maintenance

Charging Your e-Bike Battery

1. Open the cover of the charging port and fold the bicycle.
2. Insert the key into the battery, and hold it down until it is screwed clockwise to the end (the lock lever is completely retracted).
3. Slide off the battery. Be careful, as the battery is heavy.

Battery Charging Information

• You can charge the battery while it is installed on the e-bike or after it is removed.
• Turn off the battery before charging.
• Charging time depends on the battery's remaining capacity. A full charge takes approximately 6 hours if fully discharged.
• The LED on the charger changes from red to green when fully charged. Disconnect the charger at this point.
• Do not leave the charger connected to the battery for a long time after charging is full (e.g., overnight).
• It is normal for the charger and battery to heat up slightly during charging. If you notice anything unusual, stop charging and contact Engwe Bikes Product Support.

Tips for Increasing Range

The bike's range varies based on rider, terrain, wind, user input, and cargo weight. To get the most range per battery charge:

• Ride at a lower PAS level.
• Use lower PAS levels and pedals when climbing hills.
• Pedal when starting from a standstill.

Battery Recycling

When your battery is no longer usable, dispose of it according to state and federal regulations. Lithium-ion batteries cannot be placed in standard trash cans.

Recommended Maintenance Interval

Regular inspection and maintenance are key to ensuring your Engwe bike performs as intended and reducing wear and tear. The suggested intervals are for guidance only.

Weekly / 160-321km (100-200mi)

Monthly / 402-1207km (250-750mi)

Every 6 months / 1207-2011km (750-1250mi)

Trouble Shooting

Limited Warranty

This limited warranty covers the original owner of an electric bike purchased from Engwe online or in-store. The warranty period begins when you receive the e-bike and ends upon the end of the warranty period or when the e-bike is sold or transferred to another person.

This Limited Warranty Does Not Cover:

• Normal wear and tear of any covered components.
• Consumable or normal wear parts (including but not limited to tires, inner tubes, brake pads, cables and housings, handlebars, chains, and spokes).
• Any damage or defect caused by failure to follow instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation of non-original parts, incompatibility with other bikes, mishandling, water damage, extreme riding, stunt riding, or improper subsequent maintenance.
• Batteries are not warranted against damage caused by electrical surges, use of an incorrect charger, improper maintenance, or other such misuses, normal wear and tear, or water damage.

Warranty Service

For help with quality issues, please contact customer service of the seller where you bought your e-bike from. Please provide your order number, purchase interface, and videos of the issue.

Dear customer!

Thank you for purchasing ENGWE series products!

Warranty service: Please enter into the official website https://engwe-bikes.com/ to view the warranty policy of Engwe.

After purchasing Engwe products, please kindly contact Engwe after-sales service.