IQ Panel User Guide

Security & Smarthome

Welcome to your new IQ Panel security and smart home platform. It serves as the central control for your home, allowing you to manage your lights, locks, thermostat, security system, and much more. While the IQ Panel is designed for intuitive operation, this guide provides detailed information on its features to help you make the most of your device and enhance your home's decor, smartness, and energy efficiency.

Document: IQP23-8-18
Revised on: 3/23/2020
Software Version: 2.5.1

-The Qolsys team

Getting Started

Connecting Power

Follow these steps to connect your panel's power. If your panel was professionally installed, you may skip this section.

1. Plug in the power connector.
2. Route the wire behind the retainer clip.
3. Insert the wire into the strain-relief.

Attaching the Table Stand

1. Place the top of the cover onto the panel's back plate.
2. Push the cover down until it snaps into place.
3. Insert the table stand into the mounting holes and push upward until it snaps into place.

Powering On

1. Plug in the power supply provided with your panel.
2. Push and hold the standby button on the side of the panel for 3 seconds.
3. Once the panel powers up, the home screen will appear.

Using Your System: Basics

Navigation

Navigate through the panel using intuitive touch gestures:

• Page Navigation: Move between pages and access information using finger touches, swipes, and scrolling.
• Access Settings: Swipe down from the top of the screen.
• View More Content: Scroll up or down to reveal additional content on a page.
• Change Pages: Swipe left or right to move between pages.
• View Contents: Touch an icon to view its details.

Dismissing Pop-ups

To dismiss a pop-up window when you are finished, swipe left or right.

To swipe a page away when you are done, use a swipe gesture.

Using Your System: Message Center

Access your message center by touching the icon in the upper right corner. This center provides access to several sections:

• Contact: Provides your provider's contact information, including phone number, email, and website.
• Video Tutorials: Watch videos to help you understand your system and service better. Touch a thumbnail to play a video. Video controls appear on screen; touch the "back" button to exit.
• Alerts/Alarms: Displays alerts and alarms such as low battery warnings, system alarms, and power failures. To dismiss individual messages, touch the circle to the left of the message and then touch "OK". You can also dismiss all messages by touching "Acknowledge All".
• Messages: Displays messages from your provider. Dismiss messages similarly to Alerts/Alarms.

The message center icon may vary depending on your provider's settings.

Using Your System: Emergency Panic

In case of a police, fire, or medical emergency, you can send a manual panic alert even if the system is not armed or a sensor has not been triggered. Touch the icon in the bottom right corner and select the type of emergency.

Note: Available options may vary based on your location.

Alarm Types

• Police: Triggers the "Police" siren and sends a police emergency signal to the monitoring station.
• Fire: Triggers the "Fire" siren and sends a fire emergency signal to the monitoring station.
• Emergency: Triggers the "Emergency" siren and sends an emergency signal to the monitoring station.

Two-Way Voice

If your provider offers Two-Way Voice service, you can communicate with the monitoring agent via the panel's built-in speakers and microphone.

Canceling an Emergency Panic

To cancel an active emergency panic, touch the "Cancel" button and enter a valid user code.

To send a police or emergency panic without sounding the siren, use the "Silent Alarm" option.

Using Your System: Arming

The IQ Panel allows you to arm your system in different modes to secure your home.

Arming Options

• Arming Stay: Arms doors and windows only.
• Arming Away: Arms doors, windows, and motion sensors.

Additional Options

Access additional arming options by touching the ">>" icon.

• Bypass: Touch the circle next to a sensor to bypass it during the arming sequence.
• Exit Sounds: The panel beeps as the timer counts down. These can be silenced before arming.
• Entry Delay: Provides a grace period to disarm the system after a "delay door" is opened. This can be turned off.

Sensor List

View a list of your sensors. Touch icons in the upper right corner to switch between "Active" and "All" sensors. Sensor statuses include Open, Closed, Active, Idle, Unreachable, Tampered, and Synchronizing.

Using Your System: Disarming

Your system can be disarmed in several ways:

Disarming Manually

Touch the disarm icon on the screen and enter a valid code. Failure to enter the correct code within the time limit will trigger an alarm. The panel's built-in camera captures a photo when the system is manually disarmed, saving it with the user's name, date, and time.

Disarming Remotely

Log in to your mobile app and touch the "disarm" icon to disarm your panel remotely. Download the Alarm.com app from the App Store or Google Play.

Disarming Automatically (Bluetooth Touchless Disarming)

Connect your smartphone via Bluetooth to automatically disarm the IQ Panel when it comes within range (from an "Armed Away" state). Follow these steps:

1. Swipe down to access the settings tray.
2. Touch "SETTINGS".
3. Touch "ADVANCED SETTINGS".
4. Enter your code.
5. Touch "BLUETOOTH DEVICES".
6. Put your Bluetooth device in "pairing" mode.
7. Touch "ADD DEVICE". The panel will search for new devices (up to 60 seconds).
8. Select your device from the list and touch "Pair".
9. When prompted on both your phone and the panel, ensure the codes match and touch "Pair" on each.

You can connect up to five smartphones for touchless disarming. You may need to enable this setting in your phone's Bluetooth settings.

Using Your System: Alarm Events

When an alarm is triggered, the IQ Panel will sound a siren and display a red alarm screen. If your system is monitored, the panel automatically contacts the monitoring center via LTE and Wi-Fi. To disarm, touch the screen and enter your passcode.

Alarm Types

• Police: Activates the "Intrusion" siren and Two-Way Voice.
• Fire: Activates the "Fire" siren and Two-Way Voice for smoke or carbon monoxide detection.
• Emergency: Activates the "Emergency" siren and Two-Way Voice for panic button presses or triggered emergency signals.

Two-Way Voice

The panel's microphones and speakers enable Two-Way Voice communication once a connection to the monitoring station is established.

False Alarms

To prevent false alarms, use your system regularly, ensure all users are familiar with its operation, and set up entry delays for doors. Develop a routine and consider using mobile app or Bluetooth disarming.

In the event of a false alarm, press disarm and enter your user code. If monitored, be prepared to provide your verbal password to the monitoring agent. Failure to do so may result in authorities being contacted.

Using Your System: Camera

The IQ Panel's built-in camera captures photos in various situations:

• Disarm Photos: Taken when the panel is manually disarmed, saved with username, date, and time.
• Settings Photos: Taken when panel settings are accessed with an invalid code, saved with date and time.
• Alarm Photos: Taken when an alarm is triggered, saved in the "ALARMS" section.
• Alarm Videos: Records up to a 4-minute video clip when an alarm is triggered, stored locally.

Viewing Photos

• View Photo: Touch a thumbnail to view it on the left.
• Full Screen: Touch the photo on the left to view it full screen. Touch again to return to the camera page. Swipe left/right to view additional photos in full screen.

Saving Photos to a Micro SD Card

When a Micro SD card is inserted, an SD card icon appears. Touch it to select photos/videos and "Save All" or "Copy to SdCard".

Photos to your Phone

Access your username and password from your provider for Alarm.com login. Use the "Image Sensor" or "Rules & Alerts" tabs. Customize image capture settings by clicking "Capture Alarm And Disarm Images".

Using Your System: Settings

Access various settings through the Settings Tray (swipe down from the top) or the full Settings page.

Settings Tray Options:

• Security Status: View panel's security status.
• Volume: Adjust panel voice volume.
• Brightness: Adjust screen brightness.
• Settings: Access the full settings page and "Advanced Settings" (requires passcode).
• Messages & Alerts: Access the message center.
• Photo Frame: Customize the panel's screensaver.
• Close Tray: Swipe up to close the tray.
• Clean Screen: Disables the screen for 30 seconds for cleaning (touch "standby" button to cancel).

Settings Page Options:

Adjust sound settings, change temperature units (Fahrenheit/Celsius), view device status, and more.

Advanced Settings

Accessible only with the Master code. Manage users, run system tests, reboot the system, and configure Bluetooth and Wi-Fi connections.

Battery & Radios

View battery level, Wi-Fi connection status, Bluetooth status, and LTE connection status.

Language

Change the panel's language.

Using Your System: Advanced Settings

Advanced Settings provide comprehensive control and can only be accessed using the Master code.

• Master Settings: Choose preferred languages and require dealer/installer permission for panel settings.
• User Management: Program up to 242 user codes with custom names and access levels.
• About: View system information like software version, IMEI, and hardware version for troubleshooting.
• System Tests: Perform various tests to ensure system functionality.
• Edit Sensor: Customize sensor names, chime types, and voice prompts.
• Sound: Adjust volumes for panel voices, beeps, chimes, and video tutorials. Customize sensor chimes, Z-Wave device prompts, and touch sounds.
• Panel Reboot: Restart the panel to resolve issues.
• Power Down: Safely shut down the system.
• IQ Remote Devices: Test Wi-Fi signal strength and rediscover lost remotes.
• Access Point Settings: Enable/disable access points for Wi-Fi devices. Consult your dealer before changing.
• Bluetooth Devices: Manage Bluetooth devices for touchless disarming.
• Wi-Fi: Connect to an internet connection for a second communication path, improving central station response and home automation speed.

Important Note: If you cannot access settings and need to reboot, hold the power button for 30 seconds for a hard reboot. This should be used only if absolutely necessary.

For further assistance with Advanced Settings, contact your security dealer.

Settings: Photo Frame

When the panel is not in use, it functions as a customizable photo frame.

Settings

Choose between displaying photos or a weather clock, and configure automatic panel shut-off times.

Add Photos

1. Save your photos to a Micro SD card in a folder named "Photos".
2. Insert the SD card into the panel's slot.
3. Touch "ADD" ➕.
4. Select photos individually or choose "Select All".
5. Choose either "Add" (adds new photos without deleting existing ones) or "Replace" (replaces existing photos with new ones).
6. Wait at least 60 seconds after copying before removing the SD card.

Delete Photos

Touch a photo to select it, then touch "Delete" to remove it from your panel.

Settings: Adding a User

User Types

You can add up to 242 users, each with custom names and access levels:

• Master: Full access to panel functions, camera, and system settings.
• User: Access to panel functions and camera, but not system settings.
• Guest: Provides arm and disarm access for temporary users.

Expiration Date: Set a specific date for a user code to automatically disable.

Notifications

Create custom text notifications for user access or system usage, keeping you informed.

How to Add a New User

1. Swipe down to access the settings tray.
2. Touch "SETTINGS".
3. Touch "ADVANCED SETTINGS".
4. Enter your code (default master code is 1234; change for security).
5. Touch "User Management".
6. Touch "Add User".

Add User Screen

Create a custom name and user code, and assign the user type (Master, User, or Guest).

Settings: Testing Your System

Regularly test your system to ensure peak efficiency. The IQ Panel includes several easy-to-perform tests:

• Wi-Fi Test: Run monthly or if Wi-Fi connection is failing.
• Sensor Test: Run monthly. Open/close doors/windows and move motion sensors to verify functionality.
• Cellular/LTE Test: Run if the panel loses signal ability.
• Image Sensor Config: Run if image sensors stop working.
• Z-Wave Test: Optimize your smart home network. "Reconfigure network" is particularly useful.
• Dual Path Test: Run if the panel loses ability to send/receive signals.
• Panel Glass Break Test: Test the panel's microphone.
• Panel Test: Run monthly to test various panel functions.

How to Access System Tests

1. Swipe down to access the settings tray.
2. Touch "SETTINGS".
3. Touch "ADVANCED SETTINGS".
4. Enter your master code.
5. Touch "System Tests".

Encounter a Problem?

If you experience a problem, contact your provider. Access contact information via the "Message Center".

Using Your System: Lights

Control up to 80 Z-Wave lights, lamp modules, or lightbulbs from your IQ Panel or mobile app.

Light Control

• Dimmer: Adjust brightness using the slider.
• ON/OFF: Touch bulb or outlet icon to toggle.
• Select: Touch the circle next to a light to select it.
• Turn On All: Touch "ON" to turn on all selected lights.
• Turn Off All: Touch "OFF" to turn off all selected lights.
• Get Status: Touch to check the status of selected lights.
• Energy: Touch the energy icon to view current outlet energy usage.

Mobile Access: Control your lights from your mobile app.

Using Your System: Locks

Manage up to 6 Z-Wave locks from your IQ Panel or mobile app.

Lock Control

• ON/OFF: Touch the key icon ? to unlock or lock.
• Change Locks: Swipe up/down to access multiple locks.
• Get Status: Touch the refresh icon ? to check lock status.
• UNLOCK ALL: Unlock all your locks at once.
• LOCK ALL: Lock all your locks at once.

Mobile Access: Control your locks from your mobile app.

Using Your System: Thermostat

Control up to 6 thermostats from your IQ Panel or mobile app.

Thermostat Control

• Up/Down: Adjust the target temperature using the arrows.
• Switch: Swipe up/down to access multiple thermostats.
• Fan: Change fan setting to "On" or "Automatic".
• Mode: Change thermostat mode (Heat, Cool, Auto, Off).
• Battery level: Displays remaining battery life.
• Current Temp: Shows the current indoor temperature.

Mobile Access: Control your thermostats from your mobile app.

Using Your System: Garage Door

Control up to 10 Z-Wave overhead garage door controllers from your IQ Panel or mobile app.

Garage Control

• Open/Close: Touch the icon to open or close the garage door.
• Switch: Swipe up/down to access multiple garage doors.
• Open: Touch the icon to open the garage door (if closed).
• Close: Touch the icon to close the garage door (if open).
• OPEN ALL / CLOSE ALL: Control all garage doors simultaneously.

Using Your System: Live View

View live video feeds from your Alarm.com cameras on the 7" panel. This feature appears automatically if cameras are added and authorized on the Alarm.com website. Supports up to 40 cameras.

Camera View

A thumbnail of the camera is displayed. Touch the play button to view full screen. Swipe left/right in full screen mode to view additional photos.

Cameras List

All authorized cameras on your account are listed. Click a camera to view it.

Important Note: Cameras only push to your panel if authorized via your Alarm.com customer website under Video Settings.

Exit Full Screen

Click the red "X" icon to exit full screen mode.

Using Your System: Live View with Audio

Listen in and speak to any room using the Qolsys Live View with Audio feature, accessible from your mobile app or the 7" touch screen. If your camera supports two-way audio, a talk button will appear.

• Listen: Press to turn on audio.
• Hold To Talk: Press and hold to speak.
• Talk: Press and hold while talking to use the two-way audio feature.
• End: Press this button to exit the live view.

Using Your System: Live Answer

Talk directly to visitors at your front door using the Live Answer feature for doorbell cameras. When the doorbell button is pressed, video with audio pops up on your 7" touchscreen. You can answer, disarm the system, and unlock the door from this screen.

Doorbell Notification

A notification displays when someone rings your doorbell. You can choose to answer or dismiss. This feature must be enabled on your Alarm.com website.

Enable Notification

Log in to your Alarm.com website, navigate to Video Settings, click Video Device Info, and check the relevant box.

• Dismiss: Press to dismiss the doorbell notification.
• Answer: Press to answer the doorbell. The feed will pop up on screen.
• Talk: Press and hold to communicate with the visitor.
• System Armed: If armed, click to disarm the system.
• Door Lock: If a door lock is paired, click to unlock the door.
• End: Press to end the call and exit Live View mode.

Optional Settings: Scenes

Alarm.com Scenes allow you to control multiple devices with a single button press. Scenes are multi-device commands that coordinate smart devices for complex tasks. Smart Scenes must be set up and customized from your Alarm.com customer portal.

Setup Scenes

From your Alarm.com customer site, navigate to the Automation tab to build custom scenes that control multiple smart devices.

Common scenes include Home, Away, and Sleep.

Using Your System: Partitions

The IQ Panel supports up to 4 partitions, allowing you to create zone groups for arming/disarming specific sections of your property independently. This enhances personalization and simplifies installation.

Partition Control

Partition control can be accessed via the Alarm.com customer site or mobile app.

Page Indicator

When partitions are enabled, additional page indicators on the left show how many partitions are accessible.

Color Indicator

Dots indicate partition status: GREEN - Disarmed, ORANGE - Armed Stay, RED - Armed Away.

Swipe up and down to see the next partition.

Using Your System: Partitions (Access & User Codes)

Partitions Access

When the panel is locked or times out, re-enter your code to gain access. Different codes can grant access to all partitions or individual ones.

User Codes

Master codes grant full access to Advanced Settings. User codes can be assigned to arm/disarm specific partitions. Configure these permissions in the User Management settings menu.

Important Note: If 6-digit codes are enabled but not changed in User Management, the panel will append two zeros to the original code (e.g., 1234 becomes 123400).

User Access

When creating a new user, you can grant access to individual partitions or all partitions by checking the desired boxes.

Lock Screen

To lock your individual partition, swipe down for the quick access menu and press the "Lock Screen" icon. To switch partitions, lock the screen and re-enter a code for the new partition.

Note: Once a partition is accessed, no further codes are needed for settings. It is recommended to lock the screen when finished to prevent unauthorized access.

Exclusions

Partitioning for Z-Wave or Alarm.com cameras is not currently supported but may be added in future software updates. Global sounds and sirens will apply across all partitions if enabled.

Optional Settings: Wellness

The Wellness page, if enabled by your dealer, provides quick access to emergency panic features for senior care installations. It can replace the Security and Arming page as the default home page.

Emergency Panic

The emergency panic button is a focal point on the home page. Pressing it triggers the "Emergency" siren and activates Two-Way Voice.

Check In and Check Out

This feature notifies you when caregivers arrive and leave, sending their picture. Caregivers must enter their code when checking in or out, allowing you to verify who is present and for how long.