User Manual
MUNBYN has served more than 35,000 customers worldwide with reliable products and professional support of our technical team. If you have any issues, please contact our engineers directly to get a prompt solution within 2 hours. MUNBYN support is available via phone, email, and remote desktop assistance.
Email: support@munbyn.com
Tel: +1 403 477 1911 (8:00 - 17:00 PT)
WhatsApp: +86 178 1788 1067 (working day - 24 hours)
Note: Environmentally friendly materials: The label paper does not contain BPA, BPS and other harmful chemicals, and is made of environmentally friendly degradable materials.
Troubleshooting
1. MUNBYN Printer ITPP941
1.1 Blinking Red?
This occurs because the printer does not calibrate the label paper. Please follow these steps to calibrate the label paper:
- Please cancel all printing sequences in your PC.
- Load no less than 4 consecutive labels of paper into the printer.
- After the paper is stable, press and hold the FEED button (red/green light) until you hear a beep.
The printer will learn the size of the paper at this time. The top of the printer will light up in green when it stops. After the process is complete, the printer returns to normal.
1.2 Labels not dark or too dark?
This occurs because the print head is dirty, or the density is set incorrectly.
- Clean printer head: https://munbyn.biz/clean
- Setting of density: https://munbyn.biz/941dsv
2. Rollo Printer
2.1 Blinking Red?
This occurs because the printer does not calibrate the label paper. Please follow the steps to calibrate the label paper.
Please refer to the web page: https://munbyn.biz/rlf
2.2 Labels too light or too dark?
Please refer to the web page: https://munbyn.biz/rnc
3. IDPRT and POLONO Printer
3.1 Skip label (output black label)?
Cause: The printer is uncalibrated.
Solution: Calibrate the printer.
- Method 1: Use the "Automatic label learning" tool.
- Method 2: Press and hold the feed button (top button) until the blue light goes out twice, then release.
3.2 Labels too light or too dark?
Cause: The barcode does not meet the specifications. There is not enough blank space around the barcode.
Solution: Adjust the concentration or print speed properly. Leave at least 3.2 mm (1/8 inch) between the barcode on the label and other printed areas and the edge of the label.
4. Jiose Printer
4.1 Blinking Red?
This occurs because the printer does not calibrate the label paper. Please follow these steps to calibrate the label paper:
- Please cancel all printing sequences in your PC.
- Load no less than 4 consecutive labels of paper into the printer.
- After the paper is stable, press and hold the FEED button (red/green light) until you hear a beep.
The printer will learn the size of the paper at this time. The top of the printer will light up in green when it stops. After the process is complete, the printer returns to normal.
4.2 Labels not dark or too dark?
This occurs because the print head is dirty, or the density is set incorrectly.
- Clean printer head: https://munbyn.biz/clean
- Setting of density: https://munbyn.biz/941dsv
5. Jadens Printer
5.1 How to print different size and shape labels?
We recommend printing with the mobile app - Jadens Printer, as it provides the best results. You can download the ‘Jadens Printer’ app from the Google Play Store or Apple App Store.
If you are unsure how to use the app, please refer to the app instructions.
App instructions: https://munbyn.biz/jadens
Label Shapes and Dimensions
The following diagram illustrates common label shapes and their dimensions:
- Oval label: Labeled with "Length" and "width".
- Circular label: Labeled with "Length" and "width".
- Rectangular label: Labeled with "Length" and "width".
- Rounded rectangular label: Labeled with "Length" and "width".
App Interface Overview
The Jadens Printer app interface includes:
- A search bar labeled "Jadens printer".
- The app icon, depicting a printer with a cloud symbol.
- Screenshots showing the app in use:
- A product listing for "Thermal Label Printers" with prices ($119.99, $99.99).
- A shipping label example with recipient "JASON ZHANG" and address "1525 CONSUMER CIS, CORONA CA 92880", and sender "INCOM SERVICES INC, MORENO VALLEY CA 92551-9534".
- An edit screen showing a circular pink label with "JADENS" text.
Printing Process Steps
- Confirm the size of the printed labels you are using.
- Open the label or image in the app.
- Crop out the part you want to print completely. (Note: It is recommended to keep 2mm margins).
- Set the same size as the printed label in the app settings.
The app interface shows a circular label being edited, with options to adjust size, rotate left, rotate right, and reset. The current page is indicated as 1/1.
Print Settings Screen
The "Print settings" screen allows adjustment of the following parameters:
- Density: (Range 1-15)
- Speed: Options include "Fast".
- Copies: Set the number of copies.
- Size: Custom size settings.
- Paper width: Input field for width in mm (range 38-110mm).
- Paper height: Input field for height in mm (not less than 20mm).
- Print range: Options like "All pages".
A preview of the label (circular pink with "JADENS") is shown below these settings, followed by a "Print" button.
5.2 Blinking Red?
1. If flashing red is every 2 seconds:
- No label is loaded. Ensure that the labels are loaded correctly.
- Incorrect paper size. Please run automatic label identification.
2. If flashing red is 2 times per second:
- The printer cover is not closed well. Check that the printer cover is completely closed.
5.3 Automatic Label Identification
- Turn on the power and wait for 5 seconds until the printer is initialized.
- Press and hold the top feeder button for 5 seconds until you hear one beep, then release. The label will move back and forth and stop at the correct tear-off point. After this, you can start printing your labels.
- Demo video: https://youtu.be/tL2iWS8rzXw
5.4 How to set up Density and Speed?
1. For Windows:
(Click this link to watch a video on how to set Speed and Density on Windows: Link to Video)
To make the label clearer, follow these steps:
- Go to "Settings" > "Devices" > "Printers & scanners".
- Find the printer named "Label Printer".
- Click "Manage" > "Printing preference" > "Page Setup".
- Adjust the Density and Speed as shown in the image, then click "OK".
Windows Printer Settings Screenshot Description
The screenshot shows the printer properties window for "Label Printer". Key elements include:
- Stock: Name: "4x6 (101.6mmx152.4mm)".
- Printer status: "Off".
- Options to "Open print queue", "New", "Edit", "Delete", "Print a test page".
- Preview section.
- Orientation: Portrait, Landscape.
- Setting: Density (value 11 shown), Speed (value not explicitly shown but implied).
- Position Adjustment: Horizontal, Vertical.
- Media Settings: Method: "Direct Thermal", Type: "Label With Gaps".
- Gap/Mark Height, Gap/Mark Offset, Media Handling, Pest-Prist, Occurrence.
- Buttons: "OK", "Cancel".
2. For Mac:
(Click this link to watch a video on how to set speed and density on Mac: Link to Video)
Open your PDF file, then click the printer icon in the top left corner and select "Printer...".
Click the "Layout" tab, then select "Printer Features".
Mac Print Dialog Screenshot Description
The screenshots show the Mac print dialog:
- The first dialog shows options like "Printer", "Presets", "Copies", "Pages", "Paper Size".
- Under "Printer Features" (accessed via "Layout" tab), there are settings for "Media Tracking", "Method", "Darkness" (suggested setting 4-6), and "Print Speed" (e.g., 4 in/sec). The higher density value means higher darkness.
- The final step is to click "Print".
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