Ingenico Move 3500 User Guide

1. Introduction

We hope that you will be fully satisfied with your new terminal MOVE/3500. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

? This symbol indicates an important Warning.

? This symbol indicates a piece of advice.

2. Presentation

2.1 Content of the box

• MOVE/3500 terminal unit equipped with a paper roll
• A battery pack disconnected
• Power adapter
• User guide

Description of included items: The box contains the MOVE/3500 terminal unit with a paper roll, a disconnected battery pack, a power adapter, and a user guide.

2.2 Overview of the MOVE/3500

Description of terminal unit: A handheld payment terminal featuring a screen, keypad, and card reading slots.

3"2 LCD Display

Backlit keyboard

Smart card reader

Easy loading printer

Magnetic card reader

Compartment locations:

• The battery pack
• The modules SAM1/SAM2/SIM1/SIM2
• The 2nd Smart card reader (optional)

Description of compartment diagram: An illustration shows the internal compartments of the terminal where the battery, SAM/SIM modules, and an optional second smart card reader are located.

2.3 Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal.

Description of keyboard image: A close-up of the terminal's keypad. The 'F' key accesses application menus. The red key cancels procedures. The yellow key cancels the last character. The green key validates input and can switch on the terminal. Pressing the feed paper button for over 2 seconds advances the paper.

Specifications:

3. Use of the terminal

? ADVICE: Before using the terminal, always check if the roll of paper is present.

3.1 Switching off the terminal

If the battery is empty and the terminal is removed from its base, it shuts off automatically. It can also be switched off by pressing simultaneously the [power button] and [yellow key] for one second. To restart, press the [green key] on the keyboard.

3.2 Reading card

Magnetic stripe card

The card can be read from bottom to top or top to bottom, with the stripe facing the terminal. Use a regular, constant, and rapid movement for reliable reading.

Description of magnetic stripe card reading: An illustration shows a payment terminal with a credit card being swiped through the magnetic stripe reader.

Smart card

Card reader: Insert the card horizontally with the chip facing upwards and keep it in position throughout the transaction.

Description of smart card insertion: An illustration shows a payment terminal with a credit card being inserted into the smart card reader slot.

2nd card reader (Optional): Located under the terminal trapdoor (on the back). Insert the card chip-side down, facing the terminal.

Description of 2nd card reader: An illustration shows the back of the terminal with the trapdoor open, revealing the second smart card reader slot.

Contactless (optional)

Bring the card firmly up to the active zone and keep it close to the reader during the transaction. The 4 virtual LEDs are displayed during the transaction.

Description of contactless card reading: An illustration shows a payment terminal with a contactless card held near the top of the device.

Terminal behavior for the cardholder may depend on:

• The terminal environment
• Local usage (language...)

4. Installation

4.1 Recommendations

Location of the Move/3500

Place the base on a flat surface near an electric socket and a telephone or Ethernet socket. The terminal should be placed away from hot zones, protected from vibrations, dust, damp, and electromagnetic radiation (e.g., computer screens, anti-theft barriers).

Operating conditions

Battery charging conditions

Storage conditions

4.2 Terminal connections

4.2.1 uUSB

A USB connector (MicroAB) is on the left side of the Move/3500 Wireless terminal. This connector manages Host and Slave connections. The terminal supports USB Keys with FAT16 or FAT32. A USB adapter is required for USB Keys.

Description of USB micro AB port: An illustration shows the USB micro AB connector on the side of the terminal, with an arrow indicating insertion.

*MicroAB connector durability: up to 10,000 mating cycles.

4.2.2 DC Jack

Connector used to plug the 5V DC power supply delivered by Ingenico.

Description of DC Jack port: An illustration shows the DC power jack connector on the side of the terminal.

4.2.3 MicroSD Memory Card

Insert the MicroSD Memory Card into the connector slot as shown. The MicroSD connector is located on the terminal's side. The terminal supports MicroSD up to 32GB.

Description of microSD connector: An illustration shows the microSD card slot on the terminal.

4.3 Opening trap door

⚠️ CAUTION: Switch off the terminal before opening the trapdoor.

Turn the terminal and unclip the trapdoor by pushing on the clip as shown by the arrows.

Description of trapdoor opening: An illustration shows how to open the terminal's trapdoor by pushing a clip.

4.4 SAMs & SIMs

The security modules (SAM/SIM) are located inside the terminal in a closed compartment. SAMs and SIMs are identified by engraved marks on the lower housing. When introducing a SAM/SIM, ensure the cut corner is aligned with the engraved marks.

Description of SAM/SIM slots: An illustration shows the inside of the terminal's compartment with labels pointing to SIM 1 Connector, SIM 2 Connector (Dual SIM terminals) or SAM3 connector, and SAM 1 Connector, SAM 2 Connector.

4.5 Battery

4.5.1 Main characteristics

* The battery capacity depends on the model of terminal and its use.

4.5.2 Installing the battery

⚠️ WARNING: Check that the terminal is not connected to the main electric network.

Steps:

• Turn your terminal and unclip the battery trapdoor by pushing on the button as shown.
• Disengage the trapdoor.
• Take the battery pack included in the box.
• Locate the battery pack connector beside the battery compartment.
• Plug the battery pack connector according to the connector locating system and verify that it locks.
• Place the battery pack in its compartment.
• Close the battery compartment trapdoor.

Description of battery installation: Illustrations show the terminal with the battery compartment open and the battery being connected.

4.5.3 Charging the battery

When does the battery need to be charged?

• On initial start-up, charge the battery under the environmental conditions stated above.
• When used daily, the terminal recharges its batteries each time it is placed on its base. Charging is automatic.
• When used with a terminal power supply: connect the power supply to the Move/3500 power connector.

How does the battery need to be charged?

The environment in which charging takes place influences battery lifetime and autonomy. The optimal conditions are:

• Charging away from any external heat source (radiator, sun, enclosed area...).
• The optimal temperature is between +15°C and +25°C.

How can the battery be charged?

Using the base

• Place the terminal on its base.
• Check if the battery symbol is flashing or moving (indicating battery charging).

Using the terminal power supply (terminal out of its base)

• Connect the terminal power supply unit to the jack connector located on the left side of the terminal.
• Connect the power supply unit to the power supply mains network.
• Check to see if the battery symbol is flashing or moving (indicating battery charging).

4.5.4 Changing the battery

⚠️ It is imperative to use a battery authorized by Ingenico. There is danger of explosion if a battery used is not approved by Ingenico.

1. Remove the terminal from its base.
2. Turn it off by pressing simultaneously the [power button] and [yellow key] for about one second.
3. Remove the battery trapdoor (see section 4.5.2 "Installing battery").
4. Carefully disconnect the battery following the instructions below:
   • For standard battery:
   • a. Unlock the connector by pressing the locking mechanism (indicated by F1 arrow) while pulling the connector (F2 arrow). Release traction once the connector is unclipped.
   • b. Finish extracting the connector by tilting it slightly (F3 arrow) to move it away from the terminal housing.
   • Description of standard battery disconnection: Illustrations show the sequence of steps (F1, F2, F3) to disconnect a standard battery connector.
   • Following the instructions below for Hardpack battery:
   • a. Unlock the connector by moving up the battery pack latch (F1).
   • b. Finish extracting the battery pack by raising slightly the connector to move the battery pack away from the terminal housing (F2).
   • Description of hardpack battery disconnection: Illustrations show the sequence of steps (F1, F2) to disconnect a hardpack battery connector.
5. Connect and install the new battery by following the instructions in section 4.5.2 "Installing battery".
6. Close the battery trapdoor and charge the new battery. See section "Charging the Battery".
7. To preserve the environment, dispose of used batteries in compliance with current country recycling legislation.

4.6 Paper roll

4.6.1 Main characteristics of INGENICO paper roll

The thermal paper can be deteriorated by poor storage conditions. Avoid:

• Storage in hot wet places (near air-conditioner, humidity higher than 85%).
• Exposure to sunlight or ultraviolet for long periods.
• Contact with organic solvents (solvent type adhesive).
• Direct contact with materials containing plasticizers (PVC transparent folders or envelopes).
• Direct contact with "diazo" papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

⚠️ WARNING: For best product performance, only use heat sensitized paper approved by Ingenico.

⚠️ WARNING: Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico. The use of non-approved paper is likely to damage the printer of your terminal.

4.6.2 Installing paper roll

Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear.

Steps:

• Insert the paper roll in the compartment following the directions shown.
• Pull the paper up to the top of the terminal.
• Maintain the paper and close the lid.
• Press simultaneously on both upper corners of the paper flap until it clips into position.

Description of paper roll installation: Illustrations show how to open the paper compartment, insert the roll, and close the lid.

5. Recommendations

5.1 Safety

Powering down the Move/3500:

Disconnect the Move/3500 power supply block adapter from the electrical mains network.

Lithium cell

The Move/3500 is fitted with an internal lithium cell which can only be accessed by a qualified technician.

Battery

Move/3500 is fitted with a battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico's catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at appropriate sites.

⚠️ WARNING: There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire.

Electrical power outlet

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Must meet standards and regulations in the country where used.
• For type A plug, the protection of the installation must be set to 20 A.

Symbols on Power Supply Label

The power supply label contains seven symbols:

• Double insulation symbol [description of double insulation symbol]
• DC current output [description of DC current output symbol]
• AC current input [description of AC current input symbol]
• DC Power jack polarity [description of DC power jack polarity symbol]
• In door use only [description of indoor use symbol]
• International Efficiency Marking Protocol (Energy Star Level 5) [description of Energy Star Level 5 symbol]
• International Efficiency Marking Protocol (Energy Star Level 6) [description of Energy Star Level 6 symbol]

Description of power supply symbols: A list of symbols found on the power supply label, with their meanings.

SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment

The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections "Removal of SAM1/SAM2/SIM, modules" as well as "Connecting the battery".

On airplanes

Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. Comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

5.2 Security of your terminal

Your device fulfills current applicable PCI PTS security requirements. Upon receipt, check for signs of tampering. It is strongly advised that these checks are performed regularly. Check that the keypad is firmly in place and that there are no unusual wires connected to any ports or associated equipment. Such checks provide warning of unauthorized modifications. Your terminal detects any "tampered state" and will repeatedly flash "Alert Irruption!". Further use will not be possible. If you observe "Alert Irruption!", contact the terminal helpdesk immediately.

Ensure that privileged access is only granted to staff independently verified as trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Electronic health appliances

Your handset is a radio transmitter which may interfere with health appliances (hearing aids, pacemakers, hospital equipment, etc.). Consult your doctor or the equipment manufacturer for advice.

External connection

All external circuits connected to the Move/5000 must be SELV (Safety Extra Low Voltage) and LPS (limited power source) according to IEC60950-1:2005+/A1:2010 and EN60950-1:2006+/A11:2009+/A1:2010+/A12:2011.

Cleaning

To clean the terminal, use a soft cloth slightly moistened with water. Do not clean electrical connections. Do not use solvents, detergents, or abrasive products.

5.3 Fixed installation

If the device is used where the cardholder cannot shield PIN entry, it may be used without a PIN shield, provided it is installed as follows:

• a) The device must be angled at 45° or more, preventing oversight from the rear.
• b) The device must be fitted in a swivel stand for customer positioning, or fixed in a position to prevent oversight.
• c) The environment must include conspicuous notices informing the customer to shield their PIN during entry.
• d) The device must be deployed to prevent oversight from other customers, possibly by positioning the device so the customer automatically shields the keypad.
• e) The terminal is exclusively for indoor use.

If these conditions are not met, a PIN shield must be used.

? CAUTION: Positioning of the terminal on a check stand must make cardholder PIN spying infeasible. Use adjustable stands to allow consumers to swivel or tilt the terminal to make PIN-entry observation difficult. Ensure in-store security cameras do not capture the PIN-entry keypad. NEVER ask the customer to divulge their PIN Code. Advise customers to ensure they are not being overlooked when entering their PIN Code.

6. Standards

6.1 Environment (WEEE, Batteries and Packaging)

This product is labeled in accordance with European Directives 2002/96/EC (WEEE) and 2006/66/EC (Batteries and Accumulators). These require producers and manufacturers to be liable for take-back, treatment, and recycling upon end-of-life.

The associated symbol [WEEE symbol] means that WEEE and waste batteries must not be thrown away but collected separately and recycled.

Ingenico ensures collection and recycling schemes are set up according to local regulations. Contact retailers for more information on disposing of old products and used batteries.

Packaging waste must also be collected separately for proper disposal and recycling.

Proper recycling ensures the safety of human health and the environment.

6.2 FCC/IC Compliance

Changes or modifications not expressly approved by the responsible party for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If interference occurs, try to correct it by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to an outlet on a circuit different from the receiver's.
• Consulting a dealer or experienced radio/TV technician.

This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved by Industry Canada. To reduce potential radio interference, antenna type and gain should be chosen so that the equivalent isotropically radiated power (e.i.r.p.) is not more than necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

No changes shall be made to the equipment without Ingenico's permission, as this may void the user's authority to operate it.

Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d'annuler le droit de l'utilisateur à se servir de cet équipement.

This product meets applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed on a telephone interface. The sum of RENs of all connected devices must not exceed five. REN for this device is 0.1.

Le présent appareil est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n'excède pas cinq. L'IES pour cet appareil est de 0.1.

The device for operation in the band 5150-5250 MHz is only for indoor use to reduce potential harmful interference to co-channel mobile satellite systems. High-power radars are primary users of the bands 5250-5350 MHz and 5650-5850 MHz and could cause interference or damage to LE-LAN devices.

Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. D'autre part, les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) des bandes de 5250 à 5350 MHz et de 5650 à 5850 MHz et, d'autre part, que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs de RL-EL.

Part 68 of FCC Rules

This equipment complies with Part 68 of the FCC rules and ACTA requirements. The bottom label contains a product identifier (US: AAAEQ##TXXXX) which must be provided to the telephone company if requested.

This equipment uses USOC jacks: (RJ11C). A compliant telephone cord and modular plug are provided. Ensure connection to a compatible modular jack.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs may result in devices not ringing. The sum of RENs should not exceed five (5.0). Contact the local telephone company for line device limits.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance of temporary service discontinuance. If advance notice is not practical, the company will notify the customer as soon as possible.

You will be advised of your right to file a complaint with the FCC if necessary.

The telephone company may make changes to its facilities, equipment, operations, or procedures that could affect this equipment's operation. Advance notice will be provided for necessary modifications.

For troubleshooting, contact Ingenico or your local Ingenico distributor/service center for repair and/or warranty information.

If your home has specially wired alarm equipment connected to the telephone line, ensure this equipment does not disable your alarm equipment. Consult your telephone company or a qualified installer for questions about alarm equipment disabling.

U.S.A service center:

Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
USA

Tel: +1(678) 456 1200
Fax: +1 (678) 456 1201
Email: info.us@ingenico.com

7. Troubleshooting

The terminal does not turn on

• Check the battery (is it discharged? is it connected?). A fully discharged battery may take a long time to recover.
• Connect the terminal to its power supply or place it on its powered base.

Cards are not read

• Check that the magnetic card is swiped correctly (with the magnetic band on the terminal side).
• Swipe the card again with a constant and rapid magnetic stripe movement.
• Verify that the magnetic strip is not damaged, grooved, or cracked.
• Make sure the smart card is inserted correctly into the smart card reader and removed only after the transaction is performed.

The ticket is not printed

• Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions in section "Installing the paper roll".
• Check the type of paper used (thermal paper must be used).
• Verify the thermal paper sensitive side.