Ingenico Tetra 3500 User Manual

1 Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you read this user guide carefully; it provides the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

⚠ This symbol indicates an important warning.

⚠ Dieses Symbol weist auf eine wichtige Warnung. (This symbol indicates an important warning.)

💡 This symbol indicates a piece of advice.

2 Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

• The terminal equipped with its paper roll
• The power supply with its cable connection (according to national needs).
• The cable connection for the telephone or Ethernet network
• This installation guide

Visual Description: The diagram shows the Ingenico payment terminal, a user guide booklet, a cable for telephone or Ethernet network connection, a wall-mounted power supply unit, and a desktop power supply unit (required for terminals with Radio or Contactless options).

CAUTION: The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

WARNHINWEIS: Bitte verwenden Sie ausschliesslich das mitgelieferte Netzteil, kein anderes Netzteil. (Please use only the supplied power supply, no other power supply.)

3 Recommendations

3.1 Safety / Sicherheit

3.1.1 Safety

Power on/Power down – Emergency stop: To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Lithium battery cell: The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.

Electrical power supply network: The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible;
• Must meet standards and regulations in the country of use;
• For type A plug, the protection of the installation must be set to 20 A.
• Except for Norway, do not connect to an IT electrical network.

Telephone network: The phone network must comply with standards and regulations in the country of use.

Explosion areas: Certain regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances: According to the model, your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemakers, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

3.1.2 Sicherheit

Bottom side compartment trapdoor: Located under the terminal, it must be in place during normal operation of the terminal.

Le réseau téléphonique doit être conforme aux normes et réglementations en vigueur dans le pays d'utilisation. (The telephone network must comply with standards and regulations in force in the country of use.)

Power ein/Power aus – Nothalt: Zum Ein- oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose. (To switch the terminal on or off, plug or unplug the power cable from the socket.)

Lithium-Batterie: Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen. (The terminal is equipped with a lithium battery that is inaccessible to the user. Only a qualified technician should open the unit to replace the component.)

Anschluss an das Stromnetz: Die Steckdose muss die folgenden Kriterien erfüllen:

• In der Nähe des Geräts befinden und leicht zugänglich (Located near the device and easily accessible)
• Erfüllt die Normen und Vorschriften im Einsatzland (Meets the standards and regulations in the country of use)
• Typ-A Stecker müssen mit 20A abgesichert sein. (Type A plugs must be protected by a 20A fuse.)
• Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen. (With the exception of Norway, do not connect to an IT electrical network.)

Telefonnetz: Einen Telefonstecker gemäß den Normen und Vorschriften des Benutzerlandes bereitstellen. (Provide a telephone plug according to the standards and regulations of the user's country.)

Explosionsgefährdung: Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Kraftstofflagern und anderen Standorten mit Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckung geschützt werden, die für den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und zertifiziert ist. (Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and other sites with explosion hazards. You are requested to comply with these regulations. The terminal must be protected by a specially designed and certified cover for use near a fuel pump.)

Elektronik Gesundheit: Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische Geräte wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten. (Depending on the model, your device may be a radio transmitter that could interfere with medical devices such as hearing aids, pacemakers, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to advise you accordingly.)

Die untere Gehäuseabdeckung: Sie befindet sich unter dem Terminal und muss bei normalem Terminalbetrieb angebracht sein. (The lower casing cover: It is located under the terminal and must be in place during normal terminal operation.)

3.2 Telephone emergency, hanging up

If you have an urgent call to make when the terminal hangs on the line, perform the following steps to get a dial tone:

1. Place the handset in the hang-up position.
2. Press the red key (=cancel), OR disconnect the power supply from the mains, OR disconnect the terminal telephone connector from the telephone line socket and place the telephone connector into the telephone line socket.

You will get a dial tone within 6 seconds.

3.3 Security of your terminal (tampering attempt detection)

Your device complies with current applicable PCI PTS security requirements. Upon receipt, check your terminal for signs of tampering. These checks are strongly advised to be performed regularly. Check that the keypad is firmly in place, that there are no unusual wires connected to any ports, and that the chip card reader or other parts are not tampered with. Such checks warn of unauthorized modifications or suspicious behavior. Your terminal detects any “tampered state” by repeatedly flashing the message "Alert Irruption!". Further use will not be possible. If you see this message, contact the terminal helpdesk immediately.

Ensure that privileged access is granted only to staff verified as trustworthy. The terminal must never be left in a location where it could be stolen or replaced by another device.

Your device is also available with PCI PTS compliant pin-shield.

Visual Description: Two images show the Ingenico payment terminal with an attached PIN shield.

3.4 Desk series: Fixed Installation

CAUTION: Positioning of the terminal on the check stand must prevent cardholder PIN spying. If using an adjustable stand, ensure consumers can swivel or tilt the terminal to make PIN entry difficult to observe. Position in-store security cameras so the PIN-entry keypad is not visible. Never ask customers to divulge their PIN Code. Advise customers to ensure they are not being overlooked when entering their PIN Code.

If the cardholder cannot shield their PIN entry, the device may be used without a PIN shield, provided it is installed as follows:

1. The device must be angled at 45 degrees or more to prevent observation from the rear.
2. The device must be fitted in a swivel stand allowing the customer to position it for best viewing angle, or fixed in the best possible position to prevent oversight.
3. The device environment must include conspicuous notices informing the customer to shield their PIN during entry.
4. The device must be deployed to prevent oversight from other customers, either by placement or by the environment shielding the PIN entry process.
5. The terminal is exclusively for indoor use. If these conditions are not met, a device with a PIN shield must be used.

3.5 Characteristics / Haupteigenschaften

3.5.1 Main Characteristics

Terminal

Power supply unit (wall mounted)

3A Desktop power supply unit

The power supply unit is especially designed by the manufacturer for its terminal with contactless function; do not use another one.

4A Desktop power supply unit

The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers; do not use another one.

3.5.2 Haupteigenschaften

Terminal

Netzteil (an der Wand angebracht) (Power supply unit - wall mounted)

3A Büronetzadapter (3A Office Power Adapter)

Der Netzteil wurde speziell vom Hersteller für seine Terminals entworfen und muss mit diesen benutzt werden. (The power supply was specially designed by the manufacturer for its terminals and must be used with them.)

4A Büronetzadapter (4A Office Power Adapter)

Der Netzteil wurde speziell vom Hersteller für seine Terminals entworfen und muss mit diesen benutzt werden. (The power supply was specially designed by the manufacturer for its terminals and must be used with them.)

Dazugehöriges Terminal / Netzteiltyp (Associated Terminal / Power Supply Type)

Kabellänge (Cable Length)

4 Installation

4.1 Positioning the terminal

Install the terminal on a flat surface, with easy access to an electrical outlet and telephone line. Place the terminal away from any heat source and protected from dust, vibrations, and electromagnetic radiations (e.g., away from video terminals, PCs, anti-shoplifting barriers). The terminal is exclusively made for indoor use.

Operating conditions

Storage conditions

4.2 Aufstellung des Terminals

Stellen Sie das Terminal auf eine flache Oberfläche mit einfachem Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit entfernt von Videoterminals, PCs, Diebstahlschranken, etc.). (Place the terminal on a flat surface with easy access to a power outlet and telephone line. Do not place the terminal near heat sources and protect it from dust, vibrations, and electromagnetic radiation (far from video terminals, PCs, anti-shoplifting barriers, etc.).)

Betriebsbedingungen (Operating conditions)

Lagerbedingungen (Storage conditions)

4.3 Connections

All connections are on the rear of the terminal, protected by a down-side trapdoor.

Visual Description: Diagram of the terminal's rear panel showing:

• Telephone (Optional)*
• Power Supply
• µSD (Optional)*
• SIM 1 & 2 (Optional)*
• MODEM port
• COM 2 port
• Serial Link RS232 port
• Ethernet Link (Optional)*
• USB Host port
• USB Host/Slave port
• 2nd Serial Link RS232 (Optional)*
• SAM 1 & 2 slots
• SAM 3 (Optional)*

*According to the model.

Phone: TNV-3.
Power Supply: Limited Power Source.
Other connections: Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1.

4.4 Installing the Terminal - Cable fixing

Opening down-side trapdoor: Unclip the trapdoor by pushing on the clip (1) with your finger as shown in the figure. Then lift the trapdoor rearward to remove it, as shown by arrows (2).

Visual Description: Diagrams illustrating the trapdoor opening mechanism.

Closing down-side trapdoor: To close the trapdoor, start by landing the trapdoor onto the bottom casing (1), manage a 5/6mm distance (2) for clip insertion, then push (3) and clip it.

Visual Description: Diagrams illustrating the trapdoor closing mechanism.

4.4.1 Kit Magic Box installation (optional)

WARNING: Connecting is to be made when the terminal is powered off.

WARNHINWEIS: Die Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen. (Connections must be made with the terminal switched off.)

Connecting cables:

• Open the down-side trapdoor, then unclip the cables hook.
• Plug the telephone line (1), equipped if necessary with a country-specific converter (2), into the telephone network (3). Connect the other end to the terminal's telephone connection (4). The telephone is not required for the terminal to operate.
• Optionally plug other cables (Ethernet, RS232, USB...).
• Plug the PSU power lead (5) into the power socket (6).

Visual Description: Diagram showing the cables hook inside the trapdoor, and a diagram illustrating the connection of telephone line, power supply unit (PSU) to the mains.

Visual Description: Diagram showing the routing of cables using the hook and closing the trapdoor. It also shows the power supply plugged into the mains, with an example configuration for France.

Visual Description: Diagram showing the connection points for power lead (1), telephone line (2), Ethernet cable (3), and serial link RS232 cable (4). It also indicates a point (5) for cutting undesired over-molded sections of cables.

Visual Description: Diagrams show three methods for securing the "Magic cable": using a supplied cable tie to attach to a table leg (1), using a supplied cable tie and self-adhesive support (2), or using a counter-sunk screw (not supplied) to an appropriate surface (3).

ADVICE: It is strongly recommended to secure the "Magic cable" to the terminal's work area to reduce stress on the terminal and connection.

The "Magic Cable" should be readily accessible for terminal maintenance and helpdesk diagnosis purposes.

NOTE: The connection Magic Box can also be attached using a VELCRO™ or other system.

4.5 Installing SAM (Secure access module)

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

WARNHINWEIS: Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz. (Before starting, switch off the device by disconnecting the power.)

Perform the following operations:

• Open down-side trapdoor.
• Insert the SAM Card into the slot marked (1) or (2). Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

Visual Description: Diagram of the internal slots showing SAM slots (1, 2, 3) and the "Cut corner" indicator for correct insertion.

• Close down-side trapdoor.

We suggest you use a piece of adhesive previously pasted on both sides of the SAM for easy removal.

4.6 Installing MicroSD Card (optional)

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

WARNHINWEIS: Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz. (Before starting, switch off the device by disconnecting the power.)

Perform the following operations:

• Open down-side trapdoor.
• Insert the MicroSD Card completely into the slot marked (MicroSD) as indicated on the figure. The MicroSD Card must be back-side positioned as indicated on marking.
• To remove the MicroSD Card, push on it with a touch panel pencil.
• Close down-side trapdoor.

4.7 Installing SIM for GPRS (optional)

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

WARNHINWEIS: Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz. (Before starting, switch off the device by disconnecting the power.)

Perform the following operations:

• Open down-side trapdoor.
• Insert the SIM GPRS into the slot marked (SIM1) as indicated on the figure. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

Visual Description: Diagram showing the SIM slot (SIM1) and the "Cut corner" indicator.

• Close down-side trapdoor.

4.8 Installing SAM3 (optional)

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

WARNHINWEIS: Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz. (Before starting, switch off the device by disconnecting the power.)

Perform the following operations:

• Open down-side trapdoor.
• Insert the SAM Card into the slot marked (3) as indicated on the figure. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

Visual Description: Diagram showing the SAM slot (3) and the "Cut corner" indicator.

• Close down-side trapdoor.

4.9 Installing 2nd SIM for GPRS (optional)

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

WARNHINWEIS: Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz. (Before starting, switch off the device by disconnecting the power.)

Perform the following operations:

• Open down-side trapdoor.
• Insert the SIM GPRS into the slot marked (SIM2) as indicated on the figure. Take care to ensure that the SIM GPRS is inserted in the correct manner. The insertion position SIM corner (engraved on the terminal) must be located as shown on the figure.

Visual Description: Diagram showing the SIM slot (SIM2) and the "Cut corner" indicator.

CAUTION: Do not force at the insertion. Once positioned, the SIM GPRS is not fully inserted; this is normal.

WARNHINWEIS: Nicht mit Gewalt einzusetzen. Nach der Positionierung der GPRS-SIM-Karte wird den ganzen Weg, was normal ist nicht eingelegt. (Do not force insertion. After positioning the GPRS-SIM card, it is not fully inserted, which is normal.)

• Close down-side trapdoor.

5 Installing a paper roll

Your terminal is supplied with one paper roll. When the paper roll is nearing the end, a red line will appear on the paper; this indicates that the paper roll must be replaced.

CAUTION: Use only paper approved by the manufacturer (diameter 40 mm). Use of unsuitable paper is likely to damage the printer of your terminal (see paper characteristics in the "Maintenance" chapter).

WARNHINWEIS: Nur vom Hersteller zugelassenes Papier benutzen (Durchmesser 40 mm). Durch den Einsatz von ungeeignetem Papier kann der Drucker des Terminals beschädigt werden (Siehe die Papierspezifikationen in Kapitel «Wartung»). (Use only paper approved by the manufacturer (40 mm diameter). Using unsuitable paper can damage the terminal's printer (See paper specifications in the "Maintenance" chapter).)

Perform the following operations:

• Open the paper compartment by lifting the catch located at the rear of the terminal and drag the cover to the rear.

Visual Description: Diagrams show how to open the paper roll compartment.

CAUTION: Do not force the cover against the cables.

WARNHINWEIS: Die Abdeckungen nicht gegen die Kabel drücken. (Do not press the covers against the cables.)

Perform the following operations:

• Insert the paper roll in the compartment following the directions shown in the figure below.
• Pull the paper up to the top of the terminal and hold it in this position.
• Maintain the paper and close the lid.
• Press the top of the lid in the centre, as shown by the arrow, until it clips into position.

Visual Description: Diagrams show the correct insertion of the paper roll and closing the lid.

ADVICE: If you are inserting a new paper roll, remove the first complete turn (this first turn of sensitive surface could be damaged during shipment).

6 Daily use

6.1 Keypad functions

Visual Description: Diagrams of the terminal's keypad showing numbered keys and corresponding labels:

• 1 NAVIGATION keys
• 2 Ingenico key
• 3 CANCEL key (red)
• 4 CLEAR key (yellow) / Feed paper (long press)
• 5 VALIDATION key (green)
• 6 Dot key

6.2 Adjusting the contrast (B&W display only)

No contrast management for the Color display.

If you wish to increase or decrease the contrast of the characters displayed on screen, press simultaneously on the [dot key] and [key] to decrease the contrast, or the [dot key] and [key] to increase it. Keep pressing the keys as long as necessary.

6.3 Card insertion

6.3.1 Swiping a card

• Insert the card manually in the driver, magstripe facing the main body of the terminal.

Swipe the card with constant speed, not too slowly, not too fast, to maximize reading efficiency and avoid annoying repetitions.

6.3.2 Inserting a chip card

• Chip Cards should be inserted into your terminal as illustrated, with the chip facing up and into the card reader.

Visual Description: Diagram showing a chip card being inserted into the terminal's card reader with the chip facing upwards.

6.3.3 Reading Contactless (Optional)

• Bring the card firmly up to the active zone, about 1cm above the contactless logo located on the paper trapdoor button.
• Keep the card close to the contactless logo during the transaction.

Your contactless terminal provides four contactless status lights located on the display/lens.

• When a contactless transaction starts, the first (left-hand) status light will be lit steadily, indicating the contactless function is in use but a card is not yet being read.
• When a contactless card is presented to the contactless active zone (*) during a transaction, the second, third, and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard.

Visual Description: Diagram showing the contactless active zone on the terminal and the four status lights.

(*): Contactless Symbol is a trademark owned by and used with the permission of EMVCo, LLC.

CAUTION: Do not stick any conductive label onto the contactless active zone located on the paper trapdoor button. It can seriously decrease contactless efficiency.

WARNHINWEIS: Keine leitende Etikett Kleben Sie nicht an kontaktlosen aktiven Zone auf Papier Falltür-Taste befindet. Es kann ernsthaft kontakt Effizienz verringern. (Do not stick conductive labels on the contactless active zone on the paper trapdoor button. It can seriously reduce contact efficiency.)

6.3.4 Headphone output (Optional)

The headphone output jack is located under the card reader outlet. This option is not designed to play music, but to facilitate use by blind people.

Die Kopfhörerbuchse ist unter der Chipkartenleser entfernt. Diese Option ist nicht für die Musik zu spielen, aber nur, um die Verwendung von blinden Menschen zu erleichtern. (The headphone jack is located under the chip card reader. This option is not for playing music, but to facilitate use by blind people.)

7 Maintenance / Wartung

CAUTION: Before performing any maintenance operations on the terminal, make sure that the power supply is disconnected.

WARNHINWEIS: Bevor irgendwelche Operationen der Wartung im Terminal, stellen Sie sicher, dass die Stromversorgung getrennt wird. (Before any maintenance operations on the terminal, ensure that the power supply is disconnected.)

7.1 Paper roll

Characteristics

The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:

• Storage in hot, wet places (near air conditioners, humidity higher than 85%).
• Exposure to sunlight or ultraviolet light for long periods.
• Contact with organic solvents (solvent-type adhesive).
• Direct contact with materials containing plasticizers (e.g., PVC transparent folders or envelopes).
• Direct contact with «diazo» papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

CAUTION: In order to benefit from the complete guarantee of the product, use manufacturer-approved thermal paper only.

WARNHINWEIS: Um in den vollen Genuss der Garantie zu kommen, darf nur vom Hersteller zugelassenes wärmeempfindliches Papier benutzt werden. (To fully benefit from the guarantee, only manufacturer-approved heat-sensitive paper must be used.)

7.2 Cleaning of the terminal

First of all, unplug all wires from the terminal.

Good rules for proper cleaning of the terminal are:

• Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes kit is strongly recommended (ref: 296118801).
• Do not clean the electrical connections.

CAUTION: Do not use solvents, detergents, or abrasive products. These materials might damage the plastic or electrical contacts.

WARNHINWEIS: In jedem Fall, verwenden Sie keine Lösungsmittel, Reinigungsmittel oder Scheuermittel: Diese Materialien können Kunststoff-oder elektrische Kontakte beschädigen. (In any case, do not use solvents, cleaning agents, or abrasive materials: These materials can damage plastic or electrical contacts.)

7.3 Transport and storage

• Avoid exposing the terminal to direct rays of the sun.
• Do not put anything into the slot of the smart card reader.
• Use the original packaging for any unit or stored item.
• Disconnect all cables from the terminal during transport.

7.4 Troubleshooting

The terminal does not turn on or does not connect to the telephone line:

• Check the power supply and telephone line cables.
• Check for electrical power network.

The terminal fails to establish a telephone connection:

• Check that the tone of the phone line is free.
• Check the configuration of the phone line and number to call.
• Get support from technical.

Cards are not read:

• Check that the magnetic card is passed correctly (with magstripe facing the main body of the terminal).
• Swipe the card again with constant speed, not too slow, not too fast.
• Verify that the magnetic strip is not damaged, grooved, or cracked.
• Make sure you have inserted the smart card correctly into the smart card reader and removed the card only after the transaction.

The ticket is not printed:

• Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions present in this manual.
• Check the type of paper used (thermal paper must be used).
• Verify the thermal paper's sensitive side.

7.5 Environment (WEEE, Batteries and Packaging)

This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end-of-life of equipment and batteries.

The associated symbol ⚠ means that WEEE and waste batteries must not be thrown away but collected separately and recycled.

Ingenico ensures that efficient collection and recycling schemes are set up for WEEE and batteries according to the local regulations of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to ensure proper disposal and recycling.

Please note that proper recycling of electrical and electronic equipment and waste batteries will ensure the safety of human health and the environment.

8 Markings

The CE marking indicates the terminal complies with harmonized standards and requirements of European Directives on:

• Radio and Telecommunications Terminal Equipment (R&TTE)
• ROHS (Restriction of Hazardous Substances)

Dieses Produkt, mit der CE-Kennzeichnung, entspricht:

• der europäischen Richtlinie über Funkanlagen und Telekommunikationsendeinrichtungen (R&TTE). (the European Directive on Radio and Telecommunications Terminal Equipment (R&TTE).)
• der europäischen Richtlinie über die Beschränkung der Verwendung bestimmter gefährlicher Stoffe (RoHS). (the European Directive on the Restriction of the use of certain hazardous substances (RoHS).)

Visual Description of Symbols:

• Alternating Current (AC) Symbol: Indicates the product operates with an AC source (mains), with voltage, frequency, and max current values.
• Direct Current (DC) Symbol: Indicates the terminal is suitable for DC only, with voltage and max current values.
• VI Symbol: Indicates the power supply meets Energy Efficiency Level VI requirements.
• Square Symbol: Marking for Class II product; does not require a safety connection to electrical earth.
• House Symbol: For Indoor use only.
• Polarity Symbol (+/-): Output plug is Positive (+) and the barrel (ring) of the output plug is Negative (-).
• LPS Symbol: Indicates the power supply meets limited power source safety requirements.
• Telephone Connector Symbol: Apposed on the connector for telephone line connection.
• Power Connector Symbol: Apposed on the connector for power supply output cable connection.

8.1 FCC/IC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. (The device must not cause interference, and the user must accept any radio interference received, even if it compromises the device's operation.)

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be chosen so that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. (In accordance with Industry Canada regulations, this radio transmitter may only operate with an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce the risk of radio interference to other users, the antenna type and its gain should be chosen so that the equivalent isotropically radiated power (e.i.r.p.) does not exceed the intensity necessary for satisfactory communication.)

This device complies with FCC RF and Industry Canada RF radiation exposure limits set forth for general population. This device must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

Le présent appareil est conforme aux niveaux limites d'exigences d'exposition RF aux personnes définies par Industrie Canada. L'appareil doit être installé afin d'offrir une distance de séparation d'au moins 20cm avec l'utilisateur, et ne doit pas être installé à proximité ou être utilisé en conjonction avec une autre antenne ou un autre émetteur. (This device complies with Industry Canada's RF exposure limits for persons. The device must be installed to provide a separation distance of at least 20cm from the user, and must not be installed near or used in conjunction with another antenna or transmitter.)

No changes shall be made to the equipment without the permission of Ingenico, as this may void the user's authority to operate the equipment.

Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d'annuler le droit de l'utilisateur à se servir de cet équipement. (Any change made to this terminal not expressly approved by Ingenico is likely to cancel the user's right to use this equipment.)

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all devices does not exceed five. REN for this device is 0.1.

Le présent appareil est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n'excède pas cinq. L'IES pour cet appareil est de 0.1. (This device complies with the applicable technical specifications of Innovation, Science and Economic Development Canada. The Ringer Equivalence Number (REN) indicates the maximum number of devices that can be connected to a telephone interface. The termination of an interface may consist of any combination of devices, provided that the sum of the RENs of all devices does not exceed five. The REN for this device is 0.1.)

Part 68 of FCC Rules

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment uses the following USOC jacks: (RJ11C). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible.

Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

U.S.A. service center:
Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
USA
Tel: +1(678) 456 1200
Fax: +1 (678) 456 1201
Email: info.us@ingenico.com

Copyright and Confidentiality: This document is copyrighted by INGENICO Group. The recipient must keep the document confidential and not use its contents without prior written permission from INGENICO. INGENICO is not responsible for inaccurate, incomplete, or outdated information. Trademarks are the property of their respective owners.

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www.ingenico.com

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