Goodman Limited Warranty Information
Models: RXNG(09,12,18)AXVJU, FTXNG(09,12,18)AXVJU
Limited Warranty (Owner-Occupied Residences)
This warranty is provided by Daikin Comfort Technologies Manufacturing, L.P. ("Daikin").
Applicability
This warranty applies to heating and air conditioning units installed in owner-occupied residences. Different warranties apply to units installed in residences not occupied by the owner and in commercial properties.
What Units Are Not Covered
- Units ordered over the Internet, by telephone, or by other electronic means unless installed by an authorized dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements.
- Units installed outside the United States, its territories, or Canada.
- Units operated in incomplete structures.
- Units installed in buildings other than owner-occupied residences (e.g., non-residential buildings or residences not occupied by the owner).
What Problems Are Covered
This warranty covers defects in materials and workmanship that appear under normal use and maintenance.
Other Warranties
This warranty is in lieu of all other express warranties. Any implied warranties by Daikin, including but not limited to warranties of merchantability and fitness for a particular purpose, are limited to the duration of this warranty. Some states and provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
What Problems Are Not Covered
Daikin is not responsible for:
- Damage or repairs required as a consequence of faulty installation or application.
- Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere, or other conditions beyond Daikin's control.
- Damage or the need for repairs arising from the use of components or accessories not compatible with this unit.
- Normal maintenance as described in the installation and operating manual (e.g., cleaning coils, filter cleaning/replacement, lubrication).
- Parts or accessories not supplied or designated by the manufacturer.
- Damage or the need for repairs resulting from any improper use, maintenance, operation, or servicing.
- Damage or failure of the unit to start due to interruption in electrical service or inadequate electrical service.
- Any damage, or the need for any repairs, caused by frozen or broken water pipes, water damage, moisture intrusion, mold or other biological growth.
- Changes in the appearance of the unit that do not affect its performance.
- Replacement of fuses and replacement or resetting of circuit breakers.
- Damage or the need for repairs resulting from the use of unapproved refrigerant types or used or recycled refrigerant.
When Does Warranty Coverage Begin?
Warranty coverage begins on the "installation date." The installation date is one of three dates depending on the circumstances of purchase:
- For units installed in a newly constructed residence: the date the owner purchases the residence from the builder.
- For units installed in existing residences: the date the unit is originally installed.
- If the date the owner purchases the residence from the builder or the date the unit is originally installed cannot be verified: three months after the manufacture date noted on the unit.
How Long Does Warranty Coverage Last?
The warranty on all parts lasts for a period of up to 5 YEARS after the installation date.
This warranty period does not continue after the unit is removed from the location where it was originally installed. The replacement of a part under this warranty does not extend the warranty period; a replacement part is warranted only for the remaining period of the original part's warranty.
What Will Daikin Do To Correct Problems?
Daikin will furnish a replacement part, without charge for the part only, to replace any part found to be defective due to workmanship or materials under normal use and maintenance during the warranty period. Furnishing the replacement part is Daikin's sole responsibility under this warranty.
The remedies described in this section are Daikin's only responsibilities, and the owner's only remedies, for any breach of this warranty or any implied warranty.
How Can The Owner Receive Warranty Service?
If there is a problem with the unit, contact a licensed contractor. To receive a replacement part, a licensed contractor must bring the defective part to a Daikin heating and air conditioning products distributor.
Non-Owner Occupied Residence Warranty
This warranty applies to heating and air conditioning units installed in residences not occupied by the owner.
What Units Are Not Covered
This warranty does not apply to:
- Units ordered over the Internet, by telephone, or by other electronic means unless installed by an authorized dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements.
- Units installed outside the United States, its territories, or Canada.
- Units operated in incomplete structures.
- Units installed in buildings other than residences not occupied by the owner (e.g., non-residential buildings or owner-occupied residences).
What Problems Are Covered
This warranty covers defects in materials and workmanship that appear under normal use and maintenance.
Other Warranties
THIS WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTIES, WHETHER BY DAIKIN OR ANY OF ITS AFFILIATES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
What Problems Are Not Covered
Daikin is not responsible for:
- Damage or repairs required as a consequence of faulty installation or application.
- Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere, or other conditions beyond Daikin's control.
- Damage or the need for repairs arising from the use of components or accessories not compatible with this unit.
- Normal maintenance as described in the installation and operating manual (e.g., cleaning coils, filter cleaning/replacement, lubrication).
- Parts or accessories not supplied or designated by the manufacturer.
- Damage or the need for repairs resulting from any improper use, maintenance, operation, or servicing.
- Damage or failure of the unit to start due to interruption in electrical service or inadequate electrical service.
- Any damage, or the need for any repairs, caused by frozen or broken water pipes, water damage, moisture intrusion, mold or other biological growth.
- Changes in the appearance of the unit that do not affect its performance.
- Replacement of fuses and replacement or resetting of circuit breakers.
- Damage or the need for repairs resulting from the use of unapproved refrigerant types or used or recycled refrigerant.
When Does Warranty Coverage Begin?
Warranty coverage begins on the "installation date." The installation date is one of two dates:
- The installation date is the date that the unit is originally installed.
- If the date the unit is originally installed cannot be verified, the installation date is three months after the manufacture date.
How Long Does Warranty Coverage Last?
The warranty on all parts lasts for a period of up to 5 YEARS after the installation date.
This warranty period does not continue after the unit is removed from the location where it was originally installed. The replacement of a part under this warranty does not extend the warranty period; a replacement part is warranted only for the remaining period of the original part's warranty.
What Will Daikin Do To Correct Problems?
Daikin will furnish a replacement part, without charge for the part only, to replace any part found to be defective due to workmanship or materials under normal use and maintenance during the warranty period. Furnishing the replacement part is Daikin's sole responsibility under this warranty.
The remedies described in this section are Daikin's only responsibilities, and the owner's only remedies, for any breach of this warranty or any implied warranty.
How Can The Owner Receive Warranty Service?
If there is a problem with the unit, contact a licensed contractor. To receive a replacement part, a licensed contractor must bring the defective part to a Daikin heating and air conditioning products distributor.
Commercial Warranty
This warranty applies to heating and air conditioning units installed in buildings other than residences.
What Units Are Not Covered
This warranty does not apply to:
- Units ordered over the Internet, by telephone, or by other electronic means unless installed by an authorized dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements.
- Units installed outside the United States, its territories, or Canada.
- Units operated in incomplete structures.
- Units installed in residential buildings.
What Problems Are Covered
This warranty covers defects in materials and workmanship that appear under normal use and maintenance.
Other Warranties
THIS WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTIES, WHETHER BY DAIKIN OR ANY OF ITS AFFILIATES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
What Problems Are Not Covered
Daikin is not responsible for:
- Damage or repairs required as a consequence of faulty installation or application.
- Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere, or other conditions beyond Daikin's control.
- Damage or the need for repairs arising from the use of components or accessories not compatible with this unit.
- Normal maintenance as described in the installation and operating manual (e.g., cleaning coils, filter cleaning/replacement, lubrication).
- Parts or accessories not supplied or designated by the manufacturer.
- Damage or the need for repairs resulting from any improper use, maintenance, operation, or servicing.
- Damage or failure of the unit to start due to interruption in electrical service or inadequate electrical service.
- Any damage, or the need for any repairs, caused by frozen or broken water pipes, water damage, moisture intrusion, mold or other biological growth.
- Changes in the appearance of the unit that do not affect its performance.
- Replacement of fuses and replacement or resetting of circuit breakers.
- Damage or the need for repairs resulting from the use of unapproved refrigerant types or used or recycled refrigerant.
When Does Warranty Coverage Begin?
Warranty coverage begins on the "installation date." The installation date is one of two dates:
- The installation date is the date that the unit is originally installed.
- If the date the unit is originally installed cannot be verified, the installation date is three months after the manufacture date.
How Long Does Warranty Coverage Last?
The warranty on all parts lasts for a period of up to 5 YEARS after the installation date.
This warranty period does not continue after the unit is removed from the location where it was originally installed. The replacement of a part under this warranty does not extend the warranty period; a replacement part is warranted only for the remaining period of the original part's warranty.
What Will Daikin Do To Correct Problems?
Daikin will furnish a replacement part, without charge for the part only, to replace any part found to be defective due to workmanship or materials under normal use and maintenance during the warranty period. Furnishing the replacement part is Daikin's sole responsibility under this warranty.
The remedies described in this section are Daikin's only responsibilities, and the owner's only remedies, for any breach of any warranty.
How Can The Owner Receive Warranty Service?
If there is a problem with the unit, contact a licensed contractor. To receive a replacement part, a licensed contractor must bring the defective part to a Daikin heating and air conditioning products distributor.
Legal Remedies and Arbitration Clause
This section details legal remedies, including an arbitration clause that affects your legal rights.
Contact for Information
For further information about this warranty, visit www.goodmanmfg.com or contact Homeowner Support by mail to 19001 Kermier Road, Waller, Texas 77484.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.
Quebec Residents
The arbitration provisions of this warranty shall not apply to residents of Quebec.
Where Can Any Legal Remedies Be Pursued?
ARBITRATION CLAUSE. IMPORTANT. PLEASE REVIEW THIS ARBITRATION CLAUSE. IT AFFECTS YOUR LEGAL RIGHTS.
- Parties: This arbitration clause affects your rights against Daikin Comfort Technologies North America, Inc. and any of its subsidiaries, including but not limited to Daikin Comfort Technologies Manufacturing, L.P., and its or their employees or agents, successors, or assigns, all of whom together are referred to below as "we" or "us" for ease of reference.
- ARBITRATION REQUIREMENT: EXCEPT AS STATED BELOW, ANY DISPUTE BETWEEN YOU AND ANY OF US SHALL BE DECIDED BY NEUTRAL, BINDING ARBITRATION RATHER THAN IN COURT OR BY JURY TRIAL. "Dispute" will be given the broadest possible meaning allowable by law. It includes any dispute, claim, or controversy arising from or relating to your purchase of this heating or air conditioning unit, any warranty upon the unit, or the unit's condition. It also includes determination of the scope or applicability of this Arbitration Clause. The arbitration requirement applies to claims in contract and tort, pursuant to statute, or otherwise.
- CLASS-ARBITRATION WAIVER: ARBITRATION IS HANDLED ON AN INDIVIDUAL BASIS. IF A DISPUTE IS ARBITRATED, YOU AND WE EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US OR WE AGAINST YOU, OR AS A PRIVATE ATTORNEY GENERAL OR IN ANY OTHER REPRESENTATIVE CAPACITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU AND WE ALSO WAIVE ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS.
- Discovery and Other Rights: Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit. This applies to both you and us. Other rights that you or we would have in court may not be available in arbitration. Please read this Arbitration Clause and consult the rules of the arbitration organizations listed below for more information.
- SMALL CLAIMS COURT OPTION: YOU MAY CHOOSE TO LITIGATE ANY DISPUTE BETWEEN YOU AND ANY OF US IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, IF THE DISPUTE MEETS ALL REQUIREMENTS TO BE HEARD IN SMALL CLAIMS COURT.
- Governing Law: For residents of the United States, the procedures and effect of the arbitration will be governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) rather than by state law concerning arbitration. For residents of Canada, the procedures and effect of the arbitration will be governed by the applicable arbitration law of the province in which you purchased your unit. The law governing your substantive warranty rights and other claims will be the law of the state or province in which you purchased your unit. Any court having jurisdiction may enter judgment on the arbitration award.
- Rules of the Arbitration: If the amount in controversy is less than $250,000, the arbitration will be decided by a single arbitrator. If the amount in controversy is greater than or equal to $250,000, the arbitration will be decided by a panel of three arbitrators. The arbitrator(s) will be chosen pursuant to the rules of the administering arbitration organization. United States residents may choose JAMS (1920 Main Street, Ste. 300, Irvine, CA 92614, www.jamsadr.com) or, subject to our approval, any other arbitration organization. In addition, Canadian residents may choose the ADR Institute of Canada (234 Eglinton Ave. East, Suite 405, Toronto, Ontario, M4P 1K5, www.amic.org). These organizations' rules can be obtained by contacting the organization or visiting its website. If the chosen arbitration organization's rules conflict with this Arbitration Clause, the provisions of this Arbitration Clause control. The award of the arbitrator(s) shall be final and binding on all parties.
- Location of the Arbitration Hearing: Unless applicable law provides otherwise, the arbitration hearing for United States residents will be conducted in the federal judicial district in which you reside (in your hometown area) or, for Canadian residents, in the province in which you reside, and if you choose, will be in person.
- Costs of the Arbitration: Each party is responsible for its own attorney, expert, and other costs and fees unless applicable law requires otherwise. Notwithstanding the preceding sentence, and unless applicable law requires otherwise, if you are a consumer under the JAMS rules: (a) if you initiate arbitration, Daikin will pay your share of the costs and fees charged by the arbitration organization and arbitrator(s) beyond the first $200; and (b) if Daikin initiates arbitration, Daikin will pay all costs and fees charged by the arbitration organization and arbitrator(s).
- Survival and Enforceability of this Arbitration Clause: This Arbitration Clause shall survive the expiration or termination, or any transfer, of the warranty on your unit. If any part of this Arbitration Clause, except waivers of class-action rights, is found to be unenforceable for any reason, the remainder of this clause and the warranty shall remain enforceable. If, in a case in which class-action allegations have been made, the waiver of class-action rights under this warranty is found to be unenforceable with respect to any part of the dispute, the parts of the dispute as to which the waiver of class-action rights have been found unenforceable will be severed and will proceed in court without reference or application of this Arbitration Clause. Any remaining parts will proceed in arbitration.
