Introduction
Please read this instruction manual carefully before using the MOES Zigbee Door/Window Magnetic Sensor.
Sensor Components: The sensor consists of two main parts: a larger main unit and a smaller magnetic unit. The main unit features a network indicator light and a reset hole. Both parts have alignment marks that should face each other when installed.
Product Specification
| Product Name | Door/Window Magnetic Sensor |
|---|---|
| Product Model | ZSS-X-GWM-C |
| Battery Type | CR2032 |
| Working Temperature | -10℃~50℃ |
| Working Humidity | 0%~95%RH (non-condensing) |
| Wireless Protocol | Zigbee |
| Product Size | Main part: 25.2x40.2x12.4mm, Magnet: 26.0x10.0x9.0mm |
| Product Weight | Main part: approx. 11.0g, Magnet: approx. 6.0g |
Packing List
- Sensor ×1
- User Manual ×1
- Reset Pin ×1
Device Reset
To reset the device, use the provided reset pin to insert into the reset hole on the main unit. Hold it for more than 5 seconds until the indicator light blinks. After the light blinks, you can add the device according to the application instructions.
Reset Hole Location: The diagram shows the main sensor unit with a small circular reset hole located on its side, typically accessible with the reset pin.
Product Information
The MOES magnetic door and window sensor detects the opening or closing of doors and windows. It enables smart application scenarios by combining with other smart devices within your smart home system.
Important Alignment: Ensure that the smaller magnetic part of the sensor is positioned on the side of the alignment mark on the main sensor unit for proper operation.
Preparation for Use
Download the Application
Download the MOES application from the App Store (Apple App Store) or Google Play (Google Play Store). While Tuya Smart / Smart Life applications also work, the MOES application is highly recommended as it offers greater compatibility and personalized services for scene control via Siri, widgets, and scene recommendations.
Registration or Login
- Download the "MOES" application.
- Enter the Register/Login interface. Tap "Register" to create an account by entering your phone number to receive a verification code and then "Set password".
- If you already have a MOES account, choose "Log in".
Steps to Connect the APP to the Device
Ensure that the product is within effective coverage of your smart host (Gateway) Zigbee network to guarantee efficient operation and proper connection to the Zigbee gateway.
Method One: Scan QR Code (Not provided in HTML)
Scan a QR code to configure the network guide. (QR code image is excluded from this document).
- Ensure your Smart Life/Tuya Smart APP is successfully connected to a Zigbee gateway.
App Screenshot 1 Description: Shows the "Cozy Home" screen of the app with weather information (e.g., 31°C, Excellent Outdoor PM2.5, Excellent Outdoor Air Quality, 67.0% Outdoor Humidity). Below this, an "All Devices" section lists devices like "Zigbee Repeater 2" and "3 way + USB British". A prominent "+" icon is visible, indicating where to add a new device.
App Screenshot 2 Description: Displays the "Add Device" screen, categorizing devices into "Electrical", "Lighting", "Sensors", and "Large Home Appliances". Icons for various devices like "Plug (BLE+Wi-Fi)", "Socket (Wi-Fi)", and "Socket (Zigbee)" are shown. A device icon with a "+" symbol is highlighted, suggesting the next step in adding a device.
Method Two: Manual Addition
Alternatively, you can manually add the device.
- Ensure your Smart Life/Tuya Smart APP is correctly connected to a Zigbee gateway.
App Screenshot 3 Description: Shows the app's main screen with "Zigbee gateway" listed under "All Devices", confirming the gateway connection. Another screenshot shows a "Zigbee Door/Window Magnetic Sensor" with an "Add" button, indicating the option to add this specific sensor type.
- Use the reset pin to insert into the reset hole (as described in the "Device Reset" section) for more than 5 seconds until the indicator blinks.
- Enter the gateway interface in the app. Follow the on-screen instructions, typically by tapping "Add subdevice". The LED on the sensor should already be blinking. The connection process may take approximately 10 to 120 seconds, depending on your network condition.
App Screenshot 4 Description: Shows the "Gateway" screen with "Online devices: 0" and "Added devices". A message "You haven't created any device yet. Tap 'Add' to start." is displayed, along with an "Add subdevice" button. Another screenshot shows a dialog titled "Ensure device is in pairing mode (LED is blinking)". It provides common reset methods for "Sensor", "Socket", and "Light Source", instructing to hold the RESET button for 5 seconds for sensors and sockets, or power cycling for light sources. A button "LED already blink" is present.
- After successfully adding the device, you can modify its name by entering the device page and clicking "Done".
App Screenshot 5 Description: Shows the "Search device" screen confirming "1 device has been successfully added" and identifying it as "Zigbee Door/Window Magnetic Sensor". A "Done" button is visible. Another screenshot shows the "Add Device" screen confirming "1 device(s) added successfully" with the "Zigbee Door/Window Magnetic Sensor" listed.
- Click "Done" to enter the device page and begin enjoying your smart life with home automation.
App Screenshot 6 Description: Displays the main device page for the "Zigbee Door/Window Magnetic Sensor". It shows the sensor's status (e.g., "high"), an "Alarm Set" option, and a log of events (e.g., "today", "afternoon 14:55:28 Opened").
Recycling Information
Storage
Products must be stored in a warehouse where the temperature is between -10℃ and +50℃, and relative humidity is ≤90%RH. The indoor environment should be free from acid, alkali, salt, corrosive substances, explosive gases, and flammable materials. Products must also be protected from dust, rain, and snow.
Safety Information
- Do not disassemble, reassemble, modify, or attempt to repair the product yourself. Such actions can cause electric shocks, which may lead to serious injury or death.
- The product battery must be recycled and disposed of separately from household waste. Dispose of batteries in accordance with local environmental regulations.
All products marked with the symbol for separate collection of waste electrical and electronic equipment (WEEE Directive 2012/19/EU) must be disposed of separately from unsorted municipal waste. To protect health and the environment, this equipment must be disposed of at designated collection points for electrical and electronic waste by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences for the environment and human health. To find out where these collection points are and how they operate, contact the installer or your local authority.
Recycling Symbol: A crossed-out wheeled bin symbol indicates that the product should not be disposed of with general household waste but must be collected separately for recycling.
Troubleshooting Measures
Why can't the device connect to the APP?
- Zigbee products require an MPES/TUYA Zigbee gateway.
- Check if the router connected to the gateway is connected to the external network. Ensure the gateway's Wi-Fi signal is good and try connecting the gateway again.
- Check if the device is too far from your gateway or other Zigbee devices to form a mesh network. Keep the Zigbee gateway and Zigbee device close, as recommended, with a moderate distance (less than 5 m).
- Check if the device is in network distribution mode.
Why doesn't the indicator light blink after powering on the device?
- The indicator should blink after the product is powered on. If not, please check if the battery is sufficiently charged.
- Verify that the device is in good contact and in normal APP configuration state before checking its indicator status. If the light still doesn't blink, please contact MOES after-sales service.
What if the smart linkage cannot work between devices?
- Please confirm that the device is connected to the network and is in normal connection status.
- Please confirm if you have updated your APP to the latest version.
- Please confirm if the smart scene defined in the APP works without conflict with other scenes.
What happens if my device crashes and doesn't respond for a long time?
- Please try to reset the device by removing it from the APP for a new APP configuration.
Service
MOES thanks customers for their trust and support. MOES provides worry-free after-sales service for two years (transportation not included). Customers should not modify the warranty service card to protect their legitimate rights and interests. For service or questions, customers should consult the distributor or contact MOES.
If product quality problems occur within 24 months from the date of receipt, customers should prepare the product and packaging and submit an after-sales maintenance request on the website or at the store where it was purchased. If the product is damaged for personal reasons, a certain amount of maintenance fees will be charged for repair.
MOES reserves the right to refuse warranty service if:
- Products with damaged appearance, missing LOGO, or expired service life.
- Products that have been disassembled, damaged, repaired by individuals, modified, or have missing parts.
- The circuit is burned, or the data cable or power interface is damaged.
- Products damaged by the intrusion of foreign objects (including, but not limited to, various forms of fluid, sand, dust, soot, etc.).
Warranty Card
Please fill in the following information for warranty purposes:
Maintenance Records
| Date of Failure | Cause of Problem | Content of Defects | Principal |
|---|---|---|---|
MOES thanks customers for their support and purchase. MOES is always here for complete satisfaction. Customers are encouraged to share their purchase experience. For any other needs, customers can contact MOES, who will try to respond to their request.
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