MOES Zigbee Magnetic Door/Window Sensor

Product Information

The MOES magnetic sensor for doors and windows detects the opening or closing status of doors and windows. It enables intelligent application scenarios when combined with other smart devices.

Ensure that the smaller part of the door sensor is positioned on the side of the alignment mark of the main unit.

Product Specifications

Package Contents

• Sensor × 1
• User Manual × 1
• Reset Pin × 1

Device Reset

Use the reset pin to insert into the reset hole (as shown in the diagram below) for more than 5 seconds until the indicator blinks. Then, add the device according to the instructions in the app.

Preparation for Use

1. Download the MOES App

   Download the MOES App from the App Store or scan the QR code. The MOES application offers greater compatibility than the Tuya Smart / Smart Life applications and provides customized services for scene control via Siri, Widgets, and scene recommendations. (Note: Tuya Smart / Smart Life App still functions, but the MOES App is highly recommended).

   • Get it on Google Play
   • Download on the App Store

2. Registration or Login

   • Download the "MOES" application.
   • Access the Register/Login interface; tap "Register" to create an account by entering your phone number to receive a verification code and "Set Password." Select "Login" if you already have a MOES account.

Steps to Connect the APP with the Device

Ensure the product is within the effective coverage of the Smart Host (Gateway) Zigbee network to ensure it is effectively connected to the Smart Host (Gateway) Zigbee network.

Method One:

Scan the QR code to open the network guide.

Ensure your Smart Life/Tuya Smart APP is successfully connected to a Zigbee gateway.

After tapping 'Add', the app will search for the device.

Method Two:

1. Ensure your Smart Life/Tuya Smart APP is successfully connected to a Zigbee gateway.
2. Use the reset pin to insert into the reset hole (as shown in the diagram) for more than 5 seconds until the indicator blinks. Then, add the device according to the instructions in the app.
3. Enter the gateway and follow the image below to establish the connection. The "Add subdevice → LED" will already be blinking, and the connection will take approximately 10-120 seconds, depending on network conditions.

4. Once you have successfully added the device, you can edit the device name. Edit the device and access the device page by clicking "Done."

5. Click "Done" to access the device page and enjoy your intelligent life with home automation.

Recycling Information

1. Storage

   Products should be stored in a warehouse where the temperature is between -10℃ and +50℃, and the relative humidity is ≤90%RH. The indoor environment should be free of acid, alkali, salt, corrosive, explosive gases, and flammable substances, and protected from dust, rain, and snow.

2. Safety Information

   1. Do not disassemble, reassemble, modify, or attempt to repair the product yourself. Such products can cause electric shock, leading to serious injury or death.
   2. The product's battery should be recycled and must be recycled or disposed of separately from household waste. Dispose of batteries in accordance with local environmental regulations.

WEEE Directive Compliance

All products marked with the symbol for separate collection of waste electrical and electronic equipment (WEEE Directive 2012/19/EU) must be disposed of separately from unsorted municipal waste. To protect your health and the environment, these devices must be handed in at the designated collection points for electrical and electronic equipment provided by the government or local authorities. Proper disposal and recycling contribute to preventing possible negative consequences for the environment and human health. To find out where these collection points are and how they work, please contact your installer or local municipal administration.

Service

Thank you for your trust and support for MOES products. MOES offers a two-year worry-free customer service (freight costs not included). Please do not alter this warranty card to protect your legitimate rights and interests. If you require service or have questions, please contact the dealer or MOES.

For product quality issues occurring within 24 months from the date of receipt, please prepare the product and packaging and apply for maintenance at the store where you purchased the product. If the product is damaged due to personal reasons, a certain maintenance fee will be charged for the repair.

MOES reserves the right to refuse warranty services if:

1. Products have damaged appearance, missing LOGO, or are outside the service period.
2. Products have been disassembled, damaged, privately repaired, or modified, or if parts are missing.
3. The circuit is burned, or the data cable or power interface is damaged.
4. Products are damaged due to the ingress of foreign objects (including, but not limited to, various forms of liquids, sand, dust, soot, etc.).

Troubleshooting

1. Why can't the device connect to the APP?

   1. Zigbee products require a MOES/TUYA Zigbee Gateway.
   2. Check if the router connected to the gateway is connected to the external network. Ensure the Wi-Fi signal of the cable modem is good, and try to reconnect the gateway.
   3. Check if the device is too far from your gateway or other Zigbee devices to form a mesh network. Keep the Zigbee gateway and the Zigbee device at a moderate distance as recommended (less than 5m).
   4. Check if the device is in network distribution mode.

2. Why doesn't the indicator blink after the device is powered on?

   1. The indicator should blink after the device is powered on. If not, please check if the battery power is sufficient.
   2. Check if the device is in good contact and in normal APP configuration status before checking the indicator status. If the indicator still does not blink, please contact customer service.

3. What to do if the intelligent connection between devices does not work?

   1. Please confirm that the device is connected to the network and is in normal connection status.
   2. Please confirm whether you have updated your APP to the latest version.
   3. Please confirm whether the intelligent scene set in the APP works without conflicts with other scenes.

4. What happens if my device breaks and doesn't respond for a long time?

   1. You can try resetting the device by following the APP's instructions for a new APP configuration.

Warranty Card Information

This section is for recording product details for warranty purposes. It includes fields for:

• Product Name
• Product Type
• Purchase Date
• Warranty Period
• Dealer Information
• Customer Name
• Customer Phone
• Customer Address

Maintenance Records

This section provides a table to record maintenance history, with columns for:

• Date of Failure
• Cause of Problem
• Fault Content
• Main Item

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