Shark ION Robot Vacuum
Please read this manual carefully before operating your unit and retain for future reference. Note: Your Quick Guide shows the accessories that are included with your model. Accessories may vary depending on the model.
Voice Control Setup
Google Assistant
- "OK Google, tell Shark to start cleaning."
- "OK Google, tell Shark to pause my robot."
- "OK Google, tell Shark to send my robot to the dock."
Amazon Alexa
- "Alexa, tell Shark to start cleaning."
- "Alexa, tell Shark to pause my robot."
- "Alexa, tell Shark to send my robot to the dock."
SharkClean™ App Setup
Download and Connect
Download the latest version of the SharkClean app from the App Store or Google Play store. Follow in-app instructions to connect to your robot.
Connection Requirements
- Ensure your Wi-Fi router supports a 2.4 GHz network.
- Have your Wi-Fi network name and password ready.
Troubleshooting Wi-Fi Connection
If you cannot connect to Wi-Fi:
- Turn the robot's power switch OFF, then ON again.
- Reboot your router by unplugging its power cable for 10 seconds and plugging it back in. Allow several minutes for the router to fully reboot.
Maintenance
Caution: Turn off power before performing any maintenance.
Emptying the Dust Bin
Empty the dust bin after each use. Press the Dust Bin Release Button, slide out the dust bin. Press and hold the lid release button while lifting the lid. Empty debris into trash. Clean hair/debris from the Anti-Tangle Comb on the back of the dust bin.
Cleaning the Filter
Clean the filter every week. Replace the filter every two months. Lightly tap the filter to remove dust and debris. Reinsert the filter into the dust bin.
Cleaning the Multi-Surface Brushroll
The brushroll requires occasional maintenance and should be replaced every 6 to 12 months or when visibly worn. To clean: Push up on the tabs of the brushroll access door, lift it off. Lift out the brushroll. Remove the blue cap on the end (do not let the metal cylinder fall out). Clean hair or debris from the brushroll and cap. Reinstall the brushroll, flat end first. Close the door until it clicks. If the metal cylinder falls out, reinsert it into the cap.
Cleaning Sensors and Charging Pads
Clean sensors and charging pads periodically with a dry cloth or cleaning brush. The robot uses cliff sensors to avoid stairs; dirty sensors can reduce effectiveness. Clean sensors regularly for best results.
Cleaning the Wheels
Remove and clean the front caster wheel every week; replace it every 12 months. Pull the wheel from its housing and remove debris. Clean the drive wheel housing by rotating the wheel while dusting. Reinsert the caster wheel.
Replacing the Battery
Turn the unit over, unscrew the battery cover with a Phillips-head screwdriver. Unplug the old battery and plug in the new one. Replace the cover and screw it back in. Batteries are replaceable only by skilled persons.
Troubleshooting
If error lights are illuminated or flashing, consult the chart below:
| Error Code | Solution |
|---|---|
| ALL LED LIGHTS are off | Power may be turned off or battery may need charging. Turn power switch to On position. If no response, place robot on dock to charge. |
| CLEAN (RED) + ! flashing together | Suction motor failure. Remove blockages and clean filters. Ensure dust bin is properly seated and not blocking suction. |
| CLEAN (RED) flashing | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
| MAX flashing | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
| CLEAN (RED) + DOCK flashing together | Front bumper may be jammed. Check bumper. Gently push the bumper up and down and back and forth, making sure it moves smoothly. |
| CLEAN (RED) + MAX flashing together | Cliff sensors are reporting an error. Wipe cliff sensors with a clean cloth. |
| MAX + ! flashing together | Robot cannot start due to an error. Turn off the power switch on the side of the robot, wait five seconds, then turn power back on. Ensure your robot is on a level surface with no obstructions. |
| CLEAN (RED) + MAX + ! flashing together | The dust bin has been removed and needs to be reinserted. |
| DOCK + MAX + ! flashing together | A side brush is stuck. Remove debris from side brushes. |
| DOCK + ! flashing together | A drive wheel is stuck. Remove debris from wheel. Press down on the wheels, then let them spring back into place. Rotate wheels back and forth. |
| CLEAN (BLUE) + MAX + ! flashing together | Blockage in brushroll. Remove obstruction. |
| CLEAN + DOCK + MAX + ! flashing together | Make sure you are using the dock that came with your robot. |
| CLEAN + DOCK + MAX flashing together | The robot is caught in a tight space or on an obstacle. |
| (No specific code for bumper issue) | There is something stuck in the robot's front bumper. Clean obstructions. Gently push the bumper up and down and back and forth, making sure it moves smoothly. |
| (No specific code for wheel issue) | The robot's wheels might be stuck, or something might be caught in them. Check the wheels for obstructions and remove anything that might be stuck or wrapped around the wheels. Press down on the wheels, then let them spring back into place. Rotate wheels back and forth. |
| (No specific code for Find My Robot mode) | Robot is in Find My Robot mode. You can deactivate this mode in the app. |
Side Brushes
Clean side brushes as needed; check weekly. Replace when visibly worn.
Refurbished Product Limited Ninety Days Warranty
This warranty covers electronic or mechanical defects for ninety days from the original purchase date for refurbished units. Cosmetic issues like scratches are not covered. The service center will repair or replace defective units/parts with new or rebuilt materials. The warranty does not cover installation, damage from misuse, or unauthorized alterations. It also excludes removal/installation costs. The service center is not liable for special, incidental, or consequential damages. This warranty is in lieu of other warranties and grants specific legal rights.
Warranty Repair Information
For service during the 90-day warranty period, visit www.ConsumerServiceRefurbish.com or call 562-946-3531 to obtain a Return Authorization (RA) number. Pack the unit with a copy of the receipt and a problem description. Send freight prepaid and insured to: Refurbished Product Service Center, Att: Customer Service Department, 9043 Siempre Viva Rd Suite 110/120, San Diego CA, 92154. Units returned without an RA number on the carton will be refused.
Owner's Information
Keep for your permanent records:
- Name: [Name]
- Address: [Address]
- City: [City]
- State: [State]
- ZIP Code: [ZIP Code]
- Phone: [Phone]
- Email: [Email]
- Model: [Model]
- Serial No.: [Serial No.]
Printed in Mexico. Document ID: 804106926. Model Numbers: AV752R01US, AV753R01US.
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