Shark IQ Robot Vacuum Owner's Guide

Introduction

This owner's guide provides essential information for the safe and effective use of your Shark IQ Robot Vacuum. Please read this manual thoroughly before operating the product for the first time.

Note: Accessories may vary by model. Images are for illustration and may change. BotBoundary strips are sold separately.

Important Safety Instructions

WARNING: To reduce the risk of fire, electric shock, injury, or property damage, basic precautions should always be followed when using an electrical appliance.

General Warnings

• The robotic vacuum cleaner consists of a robot and charging dock with power supply, containing electrical connections, wiring, and moving parts.
• Inspect all parts for damage before each use. Discontinue use if any part is damaged.
• Use only identical replacement parts.
• The robot contains no serviceable parts.
• Use only as described in this manual.
• Do not expose parts (except filters) to water or other liquids.

Use Warnings

• This appliance can be used by children aged 8+ and persons with reduced capabilities if supervised or instructed on safe use and hazards.
• Children shall not play with the appliance.
• Cleaning and user maintenance should not be done by children without supervision.
• Always turn off the robot before inserting/removing filters or dust bin.
• Do not handle plug, dock, cable, or robot with wet hands.
• Do not use without dust cup and filters in place.
• Only use provided filters and accessories; failure to do so voids warranty.
• Do not damage the charging cord.
• Do not put objects into openings; keep free of dust, lint, hair, and blockages.
• Keep openings away from hair, face, fingers, uncovered feet, or loose clothing.
• Do not use if the robot is not working properly, has been dropped, damaged, left outdoors, or dropped into water.
• Do not place the robot on unstable surfaces.
• Do not use to pick up liquids, large objects, hard/sharp objects, large quantities of dust, smoking/burning objects, flammable/combustible materials, or toxic materials.
• Do not use in wet/damp surfaces, outdoor areas, or enclosed spaces with explosive/toxic fumes.
• Turn off the robot before any adjustment, cleaning, maintenance, or troubleshooting.
• Allow all filters to air-dry completely before replacing to prevent liquid entering electric parts.
• Do not modify or attempt to repair the robot or battery yourself, except as indicated.
• The plug is polarized (one blade wider). It fits in a polarized outlet one way. Contact an electrician if it doesn't fit. Do not change the plug.
• If the self-empty base has a thermal shutoff, a hard power reset is needed to restart.

Battery Use

• The battery is the power source. Follow all charging instructions.
• Ensure the robot is powered off before picking up or carrying to prevent unintentional starting. Do not carry with finger on the power switch.
• Keep the battery away from metal objects (paper clips, coins, keys, nails, screws) to prevent shorting and risk of fire or burns.
• Under abusive conditions, battery liquid may eject. Avoid contact; flush with water if contact occurs. Seek medical help if liquid contacts eyes.
• Store, charge, or use the robot between 50°F (10°C) and 104°F (40°C). Ensure battery and vacuum reach room temperature before charging/use.
• Do not expose the robot or battery to fire or temperatures above 265°F (130°C) as it may cause explosion.
• Non-rechargeable batteries cannot be recharged.

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Getting to Know Your Shark IQ Robot™

The Shark IQ Robot™ system includes the robot vacuum and a self-empty base. Ensure you are familiar with all components before operation.

Robot Components:

• Charge Indicator Lights: Indicate battery charge level.
• Error Indicator Light: Signals operational errors (refer to Troubleshooting).
• Wi-Fi Indicator Light: Shows Wi-Fi connectivity status.
• Front Bumper: Houses sensors and allows for gentle contact with obstacles.
• Clean Button: Starts or stops a cleaning cycle.
• Dock Button: Sends the robot back to the charging base.
• Navigation Module: An upward-facing sensor that aids in advanced navigation by identifying reference points. Keep this area clear.
• Dust Bin Release Tabs: Used to remove the dust bin.
• Docking Sensor: Helps the robot locate and align with the charging base.
• Power Button: Located on the side of the robot.
• Debris Discharge Opening: Connects to the self-empty base for debris transfer.
• Cliff and Boundary Sensors: Located on the bottom, prevent the robot from falling down stairs or off ledges.
• Side Brush: Sweeps debris towards the suction inlet.
• Battery Door: Covers the rechargeable battery.
• Self-Cleaning Brushroll: Designed to minimize hair wrap during cleaning.
• Vision Module: Assists with navigation and mapping.
• Front Caster Wheel: Allows the robot to pivot and maneuver.
• Drive Wheel: Provides traction for movement.
• Brushroll Door: Provides access to the brushroll for cleaning.
• Charging Contact: Located on the bottom of the robot, connects to the base for charging.

Self-Empty Base Components:

• Base: The charging station and debris collection unit.
• Dust Bin: Collects debris from the robot.
• Pre-Motor Filter Housing: Contains filters to protect the motor.
• Post-Motor Filter Access Door: Provides access to the post-motor filter.
• Debris Intake: Where the robot empties its dust bin.
• Charging Contact: On the base, connects to the robot for charging.
• Power Cord: Connects the base to a power outlet.
• Power Cord Wrap: For organizing the power cord.
• Power Switch: Located on the back of the base.

Base Setup

Select a permanent, level location for the charging base. Relocating the base requires the robot to re-map your home.

• Ensure at least 3 feet of clearance on each side of the base and 5 feet of clearance in front of the base.
• Plug the power cord into the base and an electrical outlet. Turn the power switch on the back of the base to the ON position (I).
• Place the base with its back against a wall, in an area with a good Wi-Fi signal.
• For best results, set up the base on bare floor or on the SharkMat (sold separately).
• The base must remain plugged in continuously for the robot to find it. The base indicator light will illuminate green when it has power.

Notes: Avoid placing the base against heating elements, baseboards, or in direct sunlight. The robot makes a loud noise when emptying debris into the base; this is normal.

Charging the Robot

The robot comes with a pre-installed rechargeable battery. It must be fully charged before first use, which may take up to 6 hours.

1. Ensure the robot's Power button is in the ON position (I). The robot will beep when charging begins.
2. When cleaning is complete or the battery is low, the robot will automatically search for and return to the base.
3. If the robot runs out of charge and cannot return, manually place it on the base. The base indicator light will flash blue, and the robot will beep when charging starts.
4. Ensure the robot's charging contacts align with the base's charging contacts.

Charge Indicator Lights:

• Full Charge (Blue): Both blue LED lights illuminate steadily.
• Partial Charge (Blue): One or both blue LED lights are illuminated.
• Low Charge (Red): A red light indicates low battery. If blinking red, there isn't enough charge to return to the dock; manually place it on the base.
• While Charging (Blue): Both blue LED lights flash.
• No Charge or Off: No lights are illuminated.

Note: It may take up to 6 hours for a full charge.

Installing the Side Brushes

Snap the two side brushes onto the square pegs located on the bottom of the robot until they click into place.

Buttons and Indicator Lights

• Clean Button: Press to start or stop a cleaning session.
• Recharge & Resume: Press and hold the CLEAN button for 15 seconds to turn this function ON or OFF. When ON, the robot returns to the base to recharge and then resumes cleaning where it left off. Recommended for homes larger than 1800 sq. ft. (This function is OFF by default).
• Dock Button: Press to stop cleaning and send the robot back to the charging base.
• Evacuate & Resume: Press and hold the DOCK button for 15 seconds to turn this function ON or OFF. When ON, the robot returns to the base to empty its dust bin after 30 minutes of cleaning and then resumes. Recommended for homes with pets. Not recommended for homes smaller than 1000 sq. ft.
• Charge Indicator Lights: Display the amount of charge remaining in the battery.
• Wi-Fi Indicator:
  • Blue light: Connected to Wi-Fi ?.
  • Red light: Not connected ❌.
  • Flashing blue: Setup mode.
  • No light: Not set up yet.
• Navigation Module: An upward-facing sensor that identifies reference points for advanced navigation. Keep this area clear and do not cover it.
• "!" Error Indicator: See the Troubleshooting section for a full list of error codes.

Mapping and Navigation

Your robot creates a map of your home as it cleans. This process may take several cleaning cycles to complete. Once mapping is finished, an interactive map of your floor plan will be available in the SharkClean™ app.

The interactive map allows you to:

• Name specific rooms.
• Select which rooms to clean.
• Send the robot to clean a specific location.

As cleaning continues, the robot refines its path for optimized coverage, and a cleaning report is available in the app after each use.

Prepare Your Home

Your robot uses sensors to navigate around obstacles. Proper home preparation ensures efficient cleaning and mapping.

• Obstructions: Clear cords and small objects from floors. Open doors to ensure a complete map of your home.
• Scheduling: For a constant state of clean, set up a cleaning schedule in the app.
• Thresholds: Your robot may have difficulty clearing thresholds higher than 7/8ths of an inch. Block off high thresholds with BotBoundary strips (sold separately).
• Stairs: The robot's cliff sensors prevent it from falling off ledges. For proper function, ensure all runners, rugs, or carpets are at least 8 inches from any stairs or extend over the edge of the stairs. Do not place BotBoundary strips near stairs or cliffs. Do not place strips on top of one another.
• Avoid Moving the Robot & Dock: Do not pick up or move the robot or charging base while it is cleaning or mapping. This can disrupt the mapping process and prevent the robot from returning to the base. If the robot or base must be moved, return the robot to within 6 inches of its last location.
• Check Base Fill Level: During the first few weeks, the robot may empty more often. Check the base dust bin fill level regularly. It is designed to hold up to 15 days of debris, but this can vary by home environment.

Manual Cleaning Mode

To manually start a cleaning cycle, press the Clean button on the robot or use the mobile app. To stop the robot and have it return to the base before finishing, press the Dock button.

Note: Charge the robot completely before its first cleaning to maximize its exploration, mapping, and cleaning capabilities.

Using the SharkClean™ App and Voice Controls

Enhance your cleaning experience with the SharkClean™ app:

• Interactive Map: Allows the robot to know its location for Room Select.
• Room Select: Send the robot directly to any room on the map.
• Recharge and Resume: Ensures complete, multi-room coverage by having the robot recharge and continue cleaning.
• Scheduling: Set whole-home cleanings for any time, any day.
• Control From Anywhere: Manage your robot remotely.
• Cleaning Reports: View reports after each cleaning session.
• Volume Control: Adjust the volume of the robot's audio notifications.

Download the SharkClean app from your device's app store (iPhone™ or Android™). Search for "SharkClean".

Voice Control Setup:

Enable voice control with Google Assistant or Amazon Alexa by visiting sharkclean.com/app for setup instructions.

Example Commands:

• Google Assistant: "OK Google, tell Shark to start cleaning."
• Amazon Alexa: "Alexa, tell Shark to start cleaning."

Wi-Fi Troubleshooting

• Your phone must be connected to a 2.4 GHz Wi-Fi network to use the app. The app only works on 2.4 GHz networks.
• Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz.
• Do not use a VPN or proxy server.
• Ensure Wi-Fi isolation is turned OFF on your router.

Still Can't Connect?

• Restart your phone.
• Reboot your robot: Turn the power switch on the back of the base OFF for 10 seconds, then turn it back ON. Turn the robot's side power button OFF for 10 seconds, then turn it back ON.
• Reboot your router: Unplug the router's power cable for 30 seconds, then plug it back in. Allow several minutes for the router to reboot.

Troubleshooting Error Codes

If any error lights are illuminated or flashing on your Shark IQ Robot™, consult the following chart:

For all other issues not listed, please call a service center.

Maintenance

Regular maintenance ensures optimal performance and longevity of your Shark IQ Robot™.

CAUTION: Turn off power before performing any maintenance.

Emptying the Robot Dust Bin

1. Press the Dust Bin Release Tabs and slide out the dust bin.
2. Hold the dust bin upright to avoid spills. Pinch and lift to open the lid.
3. Empty debris and dust into the trash.
4. Check between the filter and plastic shield for debris buildup and clean as needed with a dry cloth or soft brush.
5. Reinsert the dust bin completely until it clicks into place.

Emptying the Base Dust Bin

The base dust bin holds up to 30 days of dust and debris. Empty it when the debris level approaches the max fill line.

1. Press the Release button on top of the handle to detach the base dust bin.
2. Hold the bin over a trash can and press the Empty button on the side to empty it.

Cleaning and Replacing the Robot Filter

For optimal suction power, regularly clean and replace the filter inside the robot's dust bin.

• IMPORTANT: Do NOT use water when cleaning the robot filter.
• Remove and empty the robot dust bin.
• Clean any hair or debris off the Anti-Tangle Comb on the back of the dust bin.
• Lightly tap the filter to remove dust and debris.
• Pull the filter out of the dust bin by the tabs.
• Clean with a dry cloth or soft brush.
• Reinsert the filter into the dust bin, then slide the dust bin back into the robot.

Cleaning and Replacing Base Filters

For best results, regularly clean and replace the filters in the base. Rinse with cold water ONLY. Allow filters to air-dry for at least 24 hours before reinstalling.

• IMPORTANT: Do NOT use soap when cleaning filters.
• Pre-Motor Filters (Clean Once a Month):
  1. Remove the cover on the side of the base by pressing both slots simultaneously and pulling off the cover.
  2. Lift out the foam filter by its handle, then remove the felt filter underneath.
  3. Tap filters clean over trash, then rinse with cold water only. Air-dry for 24 hours.
  4. Reinstall the felt filter first, then the foam filter. Reattach the cover by aligning the bottom slot and pressing firmly until it clicks.
• Post-Motor Filter (Clean Every Year):
  1. Press the button at the top of the Filter Door, then tilt and lift the door off.
  2. Remove the Post-Motor Filter.
  3. Insert the post-motor filter and replace the filter door.

Notes: Pre-motor foam and felt filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years. Clean the mesh filter inside the robot dust bin with a small brush once a month.

Cleaning Sensors and Charging Pads

Clean sensors and charging pads as needed with a dry cloth. These are located on the bottom of the robot and on the base.

Cleaning Side Brushes

Clean side brushes as needed. Remove and replace any side brushes that are bent or damaged. To remove a brush, lift it off its peg.

Self-Cleaning Brushroll

The Self-Cleaning Brushroll actively removes hair wrap. If debris remains wrapped, continue cleaning to allow the brushroll to remove it. If it persists:

1. Carefully unwind and remove any string or hair wrapped around the brushes.
2. Gently wipe brushes with a dry cloth.
3. To reinstall, snap the brushes over the pegs. Spin brushes manually to ensure correct installation.

Note: Replace brushroll every 6 to 12 months, or when visibly worn. Be careful not to cut the brushroll when removing debris.

Cleaning the Wheels

• Front Caster Wheel: Pull the front caster wheel from its housing and remove any debris buildup. Clean the wheel housing, then reinsert the caster wheel. Tools may be required to pry off the front caster wheel.
• Drive Wheels: Periodically clean the drive wheels and their housing. Rotate each drive wheel while dusting.

Warranty Information

Refurbished Product Limited Ninety Days Warranty

This warranty is offered by the Refurbished Product Service Center to the original purchaser of a refurbished product. It covers electronic or mechanical defects for NINETY DAYS from the original purchase date. Cosmetic appearance items like scratches are not covered. The service center will repair or replace defective units/parts with new or rebuilt materials at no charge. Replacement units/parts are warranted for the remaining original warranty period.

This warranty does not cover installation, damage from accident, misuse, abuse, improper wiring, incorrect voltage, operation against manual instructions, or products that have been opened, altered, or tampered with. It also does not cover removal or installation costs for repair.

The service center is not liable for special, incidental, or consequential damages. This warranty is in lieu of all other expressed or implied warranties. It grants specific legal rights that may vary by state.

Refurbished Product Service Center
9043 Siempre Viva Rd Suite 110/120, San Diego CA, 92154

Warranty Repair Information

For service required during the 90-day warranty period, visit www.ConsumerServiceRefurbish.com or call the Refurbished Product Service Center at 562-946-3531 to obtain a return authorization (RA) number.

Properly pack the unit (original carton preferred) with a copy of the purchase receipt and a letter describing the problem. Send the unit freight prepaid and insured to:

Refurbished Product Service Center,
Att: Customer Service Department
9043 Siempre Viva Rd Suite 110/120, San Diego CA, 92154

Units will be repaired and returned promptly. Delivery will be refused unless the RA number appears on the shipping carton.

Owner's Information (Keep for your permanent records)

Name:
Address:
City:
State:
Phone:
Zip Code:
Model:
E-mail:
Serial No.: