Xiaomi Smart Camera C500 Dual Warranty Notice

As a Xiaomi consumer, you benefit under certain conditions from additional warranties. Xiaomi offers specific consumer warranty benefits which are in addition to, and not instead of, any legal warranties provided by your national consumer law. The duration and conditions related to the legal warranties are provided by respective local laws. For more information about the consumer warranty benefits, please refer to Xiaomi's official website https://www.mi.com/global/support/warranty. Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase. Under the consumer warranty, to the fullest extent permitted by law, Xiaomi will, at its discretion, repair, replace or refund your product. Normal wear and tear, force majeure, abuse or damage caused by the user's negligence or fault are not warranted. The contact person for the after-sale service may be any person in Xiaomi's authorized service network, Xiaomi's authorized distributors or the final vendor who sold the products to you. If in doubt please contact the relevant person as Xiaomi may identify.

The present warranties do not apply in Hong Kong and Taiwan.

Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi's official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.

Product Details

• Product Name: Xiaomi Smart Camera C500 Dual
• Brand: Xiaomi
• Model: MBC22
• Power Input: Voltage(Volt/V) and Rated Input: 5 V ⎓ 2A
• Frequency: 2412-2472 MHz
• Registration Number: IMKG.2012.08.2024
• Manufacturer: Xiaomi Communications Co., Ltd.
• Manufacturer Address: No. 668 Shenzhuan Road, Songjiang Hi-Tech Park, Caohejing Development Zone, Shanghai, China
• Importer: PT. Xiaomi Communications Indonesia, One Pacific Place Suite 9-H,I,J,K Jl. Jenderal Sudirman Kav.52-53 Lot 3&5, Jakarta Selatan 12190, Indonesia
• Made in: China

Service Centers

Warranty Coverage and Exclusions

Xiaomi offers additional warranty benefits under specific conditions, supplementing but not replacing legal warranties provided by national consumer law. Warranty duration and conditions are governed by local laws.

After-sales services are limited to the country or region of original purchase, unless otherwise promised by Xiaomi or prohibited by law.

Under the consumer warranty, Xiaomi will, at its discretion, repair, replace, or refund the product to the fullest extent permitted by law.

The warranty does not cover:

• Normal wear and tear
• Force majeure
• Abuse or damage caused by user negligence or fault
• Use of incompatible accessories
• Tampering with labels or anti-counterfeit marks
• Damage due to severe damage (force majeure)
• Damage not listed above or caused by personal reasons

Warranty Claims and Contact

For after-sales service, contact persons can be any individual within Xiaomi's authorized service network, authorized distributors, or the final vendor who sold you the product. If you have any questions, please contact the relevant person identified by Xiaomi.

For further information on after-sales service, please contact Xiaomi through the following channels:

• WhatsApp: +6282117236765 (09:00-21:00)
• Hotline: 00180300650029 (09:00-18:00)
• Email: service.id@support.mi.com
• Website: https://www.mi.com/id

Note: The current warranties do not apply in Hong Kong and Taiwan.

Products not duly imported, manufactured, or acquired from Xiaomi or an official Xiaomi seller are not covered. You may be entitled to warranties from the unofficial retailer who sold the product, as per applicable law. Xiaomi recommends contacting the retailer from whom you purchased the product.