Vimtag Wireless IP Camera Quick Installation Guide

Catalog

• I. Product Introduction - Page 1
• II. Install "Vimtag" APP - Page 3
• III. Sign Up Account - Page 4
• IV. Wi-Fi Set Up on Phone - Page 6
• V. Mount the camera onto a wall - Page 8
• VI. FAQ - Page 12
• VI.1 Setting Issues - Page 12
• VI.2 App Issues - Page 14
• VI.3 Other Issues - Page 16
• VII. Customer Service - Page 16
• VIII. FCC Compliance Statement - Page 17

I. Product Introduction

FRONT: The front of the camera features:

• 1. Supplement Light
• 2. Lens
• 3. Microphone

BACK: The back of the camera features:

• 4. Speaker
• 5. Power Cable

BOTTOM: The bottom of the camera features:

• 6. MicroSD Card Slot (SD Card not included)
• 7. RESET Button
• 8. Hook
• 9. Mounting Hole

Package Contents & Tools

In the Box:

Tools needed for the camera installation (Apart from the tools in the Package box): Electric Drill, Ladder, Marker Pen, Screw Driver.

II. Install "Vimtag" APP

To download the Vimtag app, please refer to the following 3 ways:

• Option 1: Download the Vimtag from Apple App Store (iOS) or Google Play Store (Android).
• Option 2: Download the Vimtag on the website: http://vimtag.com/download
• Option 3: Scan the QR code by smartphone to download the Vimtag.

Note: Each app requires iOS 7.0 or later version, Android 4.2.2 or later. For PC users, it requires Windows 7/8/10 or later version.

III. Sign Up Account

Note: When using the application for the first time, please turn on the following 2 permissions:

• Allow "Vimtag" to access mobile cellular data and WLAN, otherwise you will not be able to add devices.
• Allow "Vimtag" to receive messages, otherwise the phone will not receive alert push notifications when motion detection or audible alerts are triggered.

The following describes the process for new users registering by email:

1. Click on "Sign up".
2. Follow the steps to complete your account registration.
3. Login.

(The document notes that the screenshot provided is for iOS, and the Android process is similar.)

IV. Wi-Fi Set Up on Phone

Note: Please set the camera up through a 2.4GHz internet connection; 5GHz is not supported for connection yet.

1. Place the camera and smartphone within 1 to 3 feet (30 to 100 cm) of the router to ensure a strong Wi-Fi signal.
2. Click the "+" button in the top left corner, select the "Outdoor Cam Mini".
3. Then plug the adapter into the device to power up.
4. Scan the QR Code attached on the camera or input the device ID directly to add a new device. Go into the network connection interface.
5. Then please follow the steps in the APP interface to add devices.

V. Mount the camera onto a wall

Note: Before mounting the camera:

• Unplug the USB cable from the power adapter.
• Find a spot where the camera can easily reach a power outlet.
• Make sure the camera receives a strong Wi-Fi connection in the spot you want to mount it so that it can stream video to your Vimtag app.
• A 3M adhesive strip is provided for people who don't want to drill holes in the wall. Adhere the plate with the 3M adhesive strip after fastening the charging cable under the bracket's hook.

Installation Steps:

1. Mark the positions for the screw holes with a pencil after you determine the installation position.
2. Drill holes in the points you just marked.
3. Connect the power cord.
4. Pass the cable through the bracket's hook.
5. Screw the camera into position.

Normal Install Note: Keep a gap of more than 10 inches (25 cm) between objects to the side of the camera lens to avoid overexposure caused by Infrared light reflection.

Upside Down Install: Follow the same steps as Normal Install. The note regarding the gap also applies.

VI. FAQ

VI.1 Setting Issues

1. WiFi Connection Failed During Initial Setup Process:
   • Please set the camera up through a 2.4GHz internet connection; 5GHz is not supported for connection yet.
   • Please ensure you have entered the correct WiFi password.
   • Put your camera close to your router to ensure a strong WiFi signal.
   • Please reset the camera for 10 seconds to restore to factory settings; you need to configure connecting again.
2. Device offline:
   • Check whether the WiFi network is good and restart the router.
   • If the location is far from the router, resulting in the inability to obtain a good WiFi signal, it is recommended to move the router to a closer location, or add a WiFi amplifier to enhance the home WiFi performance.
   • Remove the camera from your Vimtag account, Reset the device (Please set the camera up through a 2.4GHz internet connection, not support 5GHz for connection yet), and then re-add it.
   • Check that the device firmware and applications are up to date.
3. Can't play history videos?:
   • Check the status of the SD card in "Settings" and make sure the SD card is successfully recognized.
   • Reinsert the SD card.
   • In the application, format the SD card.
   • Max supports 128 GB. Try another new SD card.

VI.2 App Issues

1. There are spots on Vimtag interface:
   • Please wipe the camera lens.
   • Ensure you have cleared the lens from the side of the camera, then check if the spot moves.
   • If it is still present, please contact customer support.
2. Network Diagnostic message: If you receive tips like "Network Diagnostic", it means that your network is unstable. We recommend you to restart the camera; if it doesn't recover, restart the router.
3. "Loading" and "OKB" on the top right corner: If you receive a screen showing "loading" and "OKB" on the top right corner, please check your Wi-Fi network if it is stable.
4. Lagging video: If you find the video is lagging, please check the network of your camera or move the camera closer to the router. Then test it again.
5. Cannot receive notifications: If you can't receive notifications, please confirm the following:
   • Please check if you accept the Vimtag send notification to your phone.
   • Please check if you turn on the "Sound" and "Vibration" on Vimtag (Account "my" -> Notification Center).
   • If you choose the alarm type and enable the alarm on Notification (Camera Settings -> Alarm type).

VI.3 Other Issues

1. Audio clarity: If you can't hear the voice clearly from the app or camera side via two-way audio, please turn up the speaker of the phone and camera, and keep your phone away from the camera more than 2 meters, then try it again.
2. Accessory issues: As for accessory broken issues, such as power adapter, power cable, wall mount, please contact customer support directly.

VII. Customer Service

Warranty: 12-month Limited Warranty.

NOTE: We hope that you enjoy the new purchase. But if you are not satisfied with the product and plan to return, we strongly suggest that you reset the camera to factory default settings and take out the inserted SD Card before returning.

VIII. FCC Compliance Statement

FCC WARNING: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC RADIATION EXPOSURE STATEMENT: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.