1. Install "Vimtag" APP
To download the Vimtag app, please follow these three options. Please note, the app requires iOS 7.0 or later, Android 4.2.2 or later, or Windows 7/8/10 or later for PC users.
- Download the Vimtag app from the Apple App Store (iOS) or Google Play Store (Android).
- Download the Vimtag app from the website: http://vimtag.com/download
- Scan the QR code with your smartphone to download the Vimtag app. [QR Code Placeholder]
2. Sign Up Account
For this guide, we use an iPhone X as an example. The app interface may differ slightly from the screenshots due to ongoing updates.
Launch the Vimtag app and tap the “Sign Up” button on the lower right of the landing screen. Register a new account by entering your username and password in the sign-up interface.
Signup-01: Shows the initial Vimtag app login screen with fields for Username/Email and Password, and a 'Sign In' button. A link for 'Forgot Password' is also present. A 'Sign Up' link is available for new users.
Signup-02: Shows the registration screen with fields for nickname, email, password, and confirmation password, along with a 'Next' button and links to the Vimtag User Agreement and Privacy Policy.
Please ensure your username is at least 6 characters long and begins with a letter.
3. Wi-Fi Set Up on Phone
Before connecting your camera, please confirm your home Wi-Fi network is 2.4GHz. Connect your phone to the 2.4GHz Wi-Fi network. For optimal connection, place the camera close to your Wi-Fi router.
- Click the “+” button in the top left corner and select the device model.
- Plug the adapter into the device to power it up.
- Scan the QR code attached to the camera or input the device ID directly to add a new device. Navigate to the network connection interface.
- Follow the on-screen steps in the app interface to add the device.
The app screen displays "Your device list is empty" and prompts the user to "Click the top left corner [+] add a device".
4. FAQ
4.1 Setting Issues
1. Why can I not connect the camera with my phone?
- Confirm the Wi-Fi name and password (ensure no spaces).
- Ensure your Wi-Fi is 2.4G; 5G Wi-Fi is not supported.
- Check if the camera and mobile are close to your router and connected to the same Wi-Fi network.
- Reset the camera for 10 seconds or longer to restore factory settings. You will need to reconfigure the connection. Alternatively, try scanning the QR code to add the camera.
2. How to share the camera with my family?
- Have your family members sign up for a new account, ensuring they register with a new email address.
- Navigate to Settings, select “Device Sharing,” enter the device password, and click to generate the QR code.
- The person you are sharing with should open the app, select the device type, and scan the generated QR code.
3. Why does my device not recognize the SD card?
- The camera supports a maximum of 128 GB SD cards.
- It is recommended to check the SD card for damage before use. Format the Micro SD card before inserting it into the camera.
- NOTE: Please insert or remove the SD card only after the camera's power is turned off. Otherwise, the SD card may not be read correctly.
- If the SD card remains unreadable, please contact customer support at support@vimtag.com.
4.2 App Issues
1. There are spots on the Vimtag interface.
- Wipe the camera lens.
- If spots persist, gently tap the lens from the side and check if the spot moves.
- If the issue continues, please contact customer support.
2. Receiving "Network Diagnostic" tips.
This indicates your network is unstable. Restart the camera. If the issue persists, restart your router.
3. Screen shows "loading" and "OKB" in the top right corner.
Please check your Wi-Fi network stability.
4. Video is lagging.
Check the network connection of your camera or move the camera closer to the router. Then, test again.
5. Cannot receive notifications.
Please confirm the following:
- Ensure you have allowed Vimtag to send notifications to your phone.
- Verify that "Sound" and "Vibration" are enabled in Vimtag's Notification Center (Account "my" -> Notification Center).
- Ensure the alarm type is chosen and enabled in Notification settings (Camera Settings -> Alarm type).
6. Cannot receive notifications after logging out of Vimtag.
Please contact customer support.
4.3 Other Issues
1. Cannot hear voice clearly during two-way audio.
Turn up the speaker volume on both the phone and the camera. Keep your phone more than 2 meters away from the camera, then try again.
2. Issues with accessories (e.g., power adapter, cable, wall mount).
For broken accessories, please contact customer support directly.
5. Customer Service
Warranty
12-month Limited Warranty
NOTE: We hope you enjoy your new purchase. If you are not satisfied and plan to return the product, we strongly suggest resetting the camera to factory default settings and removing the inserted SD card before returning.
Email Us
Customer Support: support@vimtag.com
