Thomson M27QG5Y14 QHD Gaming Monitor

This document is the user manual for the Thomson M27QG5Y14 QHD Gaming Monitor.

Important: Before using this monitor, please read the user manual carefully and keep it for future reference. The color and appearance may differ depending on the specific product model. Specifications are subject to change without prior notice for performance improvement.

1 Important Product Information

Storage

Your device has been carefully inspected and packed before shipment. Upon unpacking, ensure all components are present and keep the packaging out of reach of children. It is recommended to keep the carton during the warranty period for protection during repairs or warranty claims.

WEEE Directive

This marking indicates that this product should not be disposed of with other household waste throughout the EU. Please recycle it responsibly to support the sustainable reuse of material resources. To return your used device, please use return and collection systems or contact the dealer where the product was purchased. This product is intended for indoor use only in EU member states and EFTA states.

Support

For frequently asked questions, manuals, help, and support, visit: tv.mythomson.com/support

Safety Information

In extreme weather conditions (thunderstorms, lightning) and during prolonged periods of inactivity (e.g., vacation), disconnect the product from the electrical mains. The mains plug serves to disconnect the monitor from the electrical mains and must therefore remain easily accessible. If the monitor is not disconnected from the mains, the device will draw power in all situations, even if the product is in standby mode or turned off.

Important: Read this manual thoroughly before installation or operation.

2 Warnings

This device is intended for use by persons (including children) who are capable of or have experience operating such a device without supervision, provided they have been given supervision or instructions concerning its use by a person responsible for their safety.

• Do not place this product near or over electric heaters or radiators, or in places exposed to direct sunlight.
• Do not place objects that generate heat near the product (e.g., candles, ashtrays, incense, flammable gases, or explosive substances).
• Do not place containers filled with water on the monitor, as this may cause fire or electric shock.
• Do not expose the product to oily substances or chemical agents, as this may cause corrosion of the product casing.
• Do not expose this product to rain or near water (e.g., bathtub, washbasin, kitchen sink, laundry sink, damp cellar, swimming pool).
• If the product accidentally gets wet, does not function normally, especially if it emits an unusual sound or odor, immediately unplug it from the socket and contact an authorized dealer or service center for assistance.
• When cleaning the monitor, use a dry, soft cloth that does not contain flammable substances. Remember to unplug the power cord or power adapter before cleaning.
• Do not overload sockets, extension cords, or integrated sockets, as this may cause fire or electric shock.
• The power cord or power adapter should be placed where it will not be stepped on or crushed by objects above or next to it. Pay special attention to the wires at the plug, integrated sockets, and the monitor socket.
• Before connecting the power cord to the power adapter or the monitor's power interface, ensure that your local power supply meets the input voltage requirements. Do not touch the inside of this product to avoid electric shock. The casing of this product should only be opened by qualified technicians.
• The power cord plug should be easily accessible. Do not place the monitor, furniture, etc., on the power cord. A damaged power cord/plug can cause fire or electric shock. Handle the power cord by the plug; do not unplug the monitor by pulling the power cord. Never touch the power cord/plug with wet hands, as this could cause a short circuit or electric shock. Never tie knots in the power cord or tie it with other cables. If damaged, it must be replaced by qualified personnel only.
• NEVER place the monitor on fabric or other materials that may be located between the monitor set and the supporting furniture.
• Do not place the monitor on the floor or inclined surfaces.
• If you plan to leave the monitor unused for a long period, or if you are going away from home, remember to unplug the power cord or power adapter from the socket.
• Accumulated dust may cause sparking and heating of the power cord or power adapter, or deterioration of insulation, which may result in electric shock, current leakage, or fire.
• After moving the monitor from a cold environment to a warm one, let it stand for a while before turning it on to allow any condensation inside to completely dissipate and dry.
• If you plan to install this product in a dusty environment, at extreme temperatures, high humidity, in an environment with chemicals, or in places with continuous operation, contact an authorized service center for assistance. Otherwise, the monitor may be seriously damaged.
• Children are forbidden to climb on this product.
• Do not install this product in an unstable location, such as a wobbly shelf, sloped floor, or a place exposed to external vibrations.
• Securely attach the feet/stand to the product. If the stand is equipped with screws, tighten them firmly to prevent the monitor from tilting. Do not overtighten the screws.
• Do not place the monitor on the floor or inclined surfaces.
• To prevent the risk of suffocation, keep plastic bags out of reach of infants, children, and domestic animals.
• ABOVE ALL - NEVER allow anyone, especially children, to poke or hit the screen, or to insert anything into the openings, slots, or other holes in the casing.

User Guidelines

According to Legislative Decree No. 49 of March 14, 2014, implementing Directive 2012/19/EU on waste electrical and electronic equipment (WEEE), this product should not be disposed of with other household waste. It must be disposed of separately. Users should return the product with all its components to recycling centers for electrical and electronic waste or return it to the dealer to purchase an equivalent new product (1:1 or 1:0 ratio for products with a side less than 25 cm). Proper disposal prevents environmental damage and health risks and promotes material recycling. Illegal disposal may result in administrative sanctions.

Operating Temperature: -10°C~35°C

This device complies with the radiation limits set for an uncontrolled environment. It should be installed and operated at a minimum distance of 20 cm between the radiator and your body.

[CE Mark] This product is in compliance with Directives 2014/30/EU, 2014/35/EU, 2009/125/ES, (EU) 2017/1369, 2011/65/EU, and their subsequent amendments. The full EU declaration of conformity is available online.

3 Packaging Contents

1. Check that all items are included in the monitor set. If any items are missing, contact your dealer promptly.
2. The color and shape of the item may vary depending on the model.
3. Supplied cables may vary depending on the product purchased.

Illustration shows the monitor, stand components, power adapter, HDMI cable, USB-A to USB-B cable, and user manual/warranty card.

4 Base Installation

For monitor unpacking instructions, refer to the Quick Installation Guide (QIG). Assemble the monitor on a flat surface and place it on a cloth.

5 Carrying and Lifting the Monitor

To ensure safe transport of the monitor and prevent scratches or damage, follow these instructions regardless of its shape and size:

• Before transporting the monitor, place it in its original box/packaging.
• Before performing any activity with the monitor, unplug the power cord and other cables.
• Hold the bottom and side of the monitor firmly. Do not hold the panel itself.
• Ensure that the screen is not exposed to sharp objects and is kept at a safe distance from other materials that could damage it.
• To carry the monitor correctly, ensure it is in an upright position, not on its side.

Illustration shows three steps for attaching/detaching the monitor from the stand: Step 1: No screwdriver needed! Step 2: Shows how to attach the stand. Step 3: Quick Lock for easy assembly. The text indicates 'By pressing this button you can separate the screen from the stand.'

6 Desk Installation

After assembling the monitor, place it upright on a desk. The monitor must be at least 100 mm away from walls to ensure adequate ventilation.

Diagram shows a desk with a monitor placed on it, indicating a 100 mm clearance (labeled 'A') from the back and sides to the wall/surroundings.

7 Adjusting the Angle

• The drawings are for illustrative purposes only; refer to the actual monitor.
• The screen angle can be adjusted 5° forward and 15° backward to achieve a comfortable viewing angle.
• When adjusting the monitor angle, be careful not to touch or press on the screen area.

Diagram showing tilt angle adjustment: -5° to 20°.

Diagram showing swivel angle adjustment: L25°, R25°.

Diagram showing pivot angle adjustment: -90° to +90°.

Diagram showing height adjustment range: 0-130 mm.

8 Wall Mounting

The monitor complies with specifications for wall mounting plates or other compatible devices. The monitor should be installed with at least 100 mm of space on each side and 100 mm from the wall to ensure adequate ventilation. Screws, monitor plate, or other compatible devices must be VESA certified and used in accordance with VESA standards.

Diagram shows wall mounting clearance requirements, similar to desk installation, indicating 100mm space.

Note: The wall mounting plate and other compatible devices are not included with the monitor.

9 Connecting Cables

Depending on the product model, configuration information on the back of the monitor may vary. Before connecting the product, be sure to read the following information:

1. Before connecting the product, check both connectors on the supplied signal cable(s) and the shape and location of the connectors on the product and external devices.
2. Before connecting the product, ensure the power cord is not bent or damaged.
3. Connect the power cord to the product and plug it into an electrical socket. If you notice any unusual operation of the product, unplug it from the mains immediately and contact the dealer.
4. After connecting the product, be sure to read the user manual to familiarize yourself with the product's functions, safety precautions, and other information necessary for proper use.

• HDMI: Use the HDMI cable to connect the product's HDMI port to the HDMI OUT port of another device you wish to connect.
• DP: Use the DisplayPort (DP) cable to connect the product's DP port to the DP OUT port of another device you wish to connect.
• Headphones: Connect to the headphone OUT connector using the headphone jack.
• DC IN 12V: Use the supplied adapter to connect to the port. Note that this port only supports 12V. For non-original adapters, consult an authorized service center.
• USB-B 3.0: Use the USB-B 3.0 cable to connect the monitor to a computer. After connecting this cable, you can use the USB-A 3.0 connectors on the monitor.
• USB-A 3.0: Connect USB peripheral devices such as a mouse, keyboard, and other accessories. Note: To use these ports, you must first connect the USB-B 3.0 cable.

Illustration shows a Power Adapter, HDMI cable, DP Cable, Headphones, and USB 3.0-B cable.

10 Panel Controls

Diagram shows the monitor's rear control buttons: UP/BRIGHTNESS, MENU/CONFIRM, DOWN/VOLUME, DECREASE/RETURN/EXIT/INPUT SOURCE, STANDBY/POWER OFF/ON.

11 Using the OSD (On-Screen Display) Menu

1. To display the OSD menu, press the navigation button on the back of the monitor.
2. To navigate the menu, press the up/down buttons.
3. To select a settings tab, press the navigation button or the right key.
4. To adjust settings, select one and use the right/left buttons to make adjustments.
5. To return to the previous menu, press the left key.
6. To exit the OSD menu, press the left button until it closes.

Screenshots show the Thomson monitor's OSD menu with various settings like Picture Setting, Brightness, Contrast, Color Setting, Sound Setting, Gaming Mode, Input Source, HDR, etc.

OSD Menu Details

12 Tips for Eco-Friendly Thomson Monitor Usage

To reduce energy consumption and minimize your ecological footprint when using your Thomson monitor, follow these simple eco-friendly practices:

• Activate Power Saving Mode: Enable the monitor's power saving mode to reduce energy consumption when the monitor is not in use. This setting helps dim the brightness and save energy during idle periods.
• Adjust Brightness and Contrast: Lower the brightness and contrast settings to a comfortable level. This not only reduces energy consumption but also extends the monitor's lifespan.
• Turn Off When Not in Use: Always turn off the monitor when you stop using it, especially during prolonged periods of inactivity. Alternatively, set a shorter sleep mode or an automatic power-off timer.
• Unplug When Idle: Unplug the monitor when it is not in use for extended periods, such as during holidays or extended absences. This prevents phantom energy consumption.
• Proper Disposal: At the end of the monitor's life, responsibly recycle it and hand it over to a designated electronic waste collection point in accordance with the directive on waste electrical and electronic equipment. This ensures proper disposal and supports the sustainable reuse of materials.

13 Other

Plug and Play Functionality

This monitor can be installed in any Plug and Play compatible system. The interaction between the monitor and the computer system ensures optimal operating conditions and monitor settings. In most cases, monitor installation will be automatic unless the user chooses different settings.

Acceptable Dead Pixels

The display of this product is manufactured using an advanced semiconductor process with a precision of more than 1 ppm (parts per million). However, some pixels may be too bright or too dark when displaying red, green, blue, or white colors. Feel free to use it, as the quality is satisfactory. This device is an IT Class B device.

When the user changes their viewing angle to the screen, LED light may appear on the edge of the product frame, but this phenomenon is not harmful to the human body and does not affect the product's features or performance.

14 Troubleshooting

Black screen appears / Product cannot be turned on:

1. Check if the power adapter is connected correctly.
2. Check if the power adapter is normally connected to a 100-240 V socket.
3. Check if signal detection cable information is displayed on the screen; check the cable connection between the connected system and this monitor.
4. Various Inputs:
   • a. If you connect the DP cable after turning on the connected system, check if the DP input is selected as the source. During the use of the connected system, disconnect and reconnect the DP cable. The screen may not display an image because some graphics cards cannot transmit a signal. In such a case, restart the connected system and/or update the graphics card drivers after connecting the DP cable.
   • b. If you connect the HDMI cable after turning on the connected system, check if the HDMI input is selected as the source. During the use of the connected system, disconnect and reconnect the HDMI cable. The screen may not display an image because some graphics cards cannot transmit a signal. In such a case, restart the connected system and/or update the graphics card drivers after connecting the HDMI cable.

15 Technical Specifications

15.1 Country Limitations

Intended for indoor use only in EU member states and EFTA states.

AT BE BG CH CY CZ DE DK EE ES FI FR GR HR HU IE IS IT LI LT LU LV MT NL NE PL PT RO SI SK SE TR UK (NI)

15.2 License

Subject to change. Due to continuous research and development, technical specifications, design, and appearance of products may change. HDMI and HDMI High-Definition Multimedia Interface and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. All rights reserved. All product names are trademarks or registered trademarks of their respective owners. ©2024 StreamView GmbH, Franz-Josefs-Kai 1, 1010 Vienna, Austria. StreamView GmbH is responsible for the manufacture and sale of this product. THOMSON and the THOMSON logo are trademarks used under license from StreamView GmbH - for more information, visit www.thomson-brand.com.