General Conditions of Our Warranties 2015
What's Covered by the Warranty?
The scope of the warranty for each product is described with each one.
Duration of the Warranty
Each warranty lasts for the number of years established for each product, starting from the date of purchase.
What will IKEA do to solve the problem?
IKEA will examine the product to decide if it is covered by the warranty. Then, IKEA will decide whether to repair the defective product or replace it with an identical or similar one. In these cases, IKEA will be responsible for the costs of repair, additional parts, labor, and travel expenses incurred by IKEA personnel, provided the product is repairable without IKEA incurring extraordinary costs to access it. This does not apply in cases where repair has not been authorized by IKEA. Any defective part removed during repair will become IKEA's property. If the item is no longer sold by IKEA, IKEA will provide a suitable replacement. IKEA will, at its discretion, determine what constitutes a suitable replacement.
Warranty Conditions
Warranties are valid from the date of purchase at IKEA. The invoice is required as proof of purchase and identification of the holder. The warranty is non-transferable.
Exceptions
Warranties do not apply to products that have been stored or assembled incorrectly, used improperly, mishandled, altered, or cleaned with incorrect methods or products. Warranties do not cover natural wear and tear, cuts, scratches, or damage caused by impacts or accidents. Warranties do not apply if products have been placed outdoors or used for non-domestic functions (unless otherwise specified). Warranties do not cover incidental or consequential damages.
Maintenance Instructions
To benefit from these warranties, you must follow the maintenance instructions for each product. You will find all maintenance instructions at your IKEA store and in the details of each item on the web.
General Legal Rights
These warranties provide you with certain legal rights and do not affect your statutory legal rights in any way.
Contact us if you require our services
Contact your IKEA store. You will find the address and phone number here. Keep your invoice as proof of purchase. Proof of purchase is required for warranties to be valid. To read more, look for warranty brochures at your IKEA store.
SPECIFIC PRODUCT WARRANTIES
SEKTION Kitchen System - 25 Year Warranty
What does this warranty cover?
This warranty applies only to domestic use of kitchens and covers all the following components of the SEKTION kitchen system:
- Cabinet frames
- UTRUSTA hinges
- MAXIMERA full-extension drawers
- UTRUSTA tempered glass and melamine shelves
- Legs
The warranty does not cover
- Knobs and handles
- Door opening mechanism
- Fronts
- Side panels
- Decorative strips
- Countertops
- Sinks
- Wall rails
- Plinths
- Door dampers
- Hinges for integrated dishwashers
- FÖRVARA drawers
- UTRUSTA wire baskets
- UTRUSTA electric push-open devices
- TUTEMO and HÖRDA open cabinets
Pest damage: Damage caused by termites, woodworm, or other insects that damage the integrity of the furniture is not covered by the warranty. The customer must present IKEA with proof of fumigation between 7 and 3 days before kitchen installation.
Natural wear and tear: Deterioration due to the passage of time, bumps, cuts, burns, and damage from incidents.
KNOXHULT and SUNNERSTA kitchen systems are not covered by these warranties.
APPLIANCES - 1 Year Warranty
What does this warranty cover?
The warranty covers defects in appliances caused by faults in construction or materials from the date of purchase at IKEA. The warranty applies to domestic use. Exceptions are specified in the "The warranty does not cover" section. During the warranty period, the costs to fix faults, such as repairs, parts, labor, and travel, will be covered provided the appliance is accessible for repair without incurring special costs. These conditions are subject to European Union statutes (No. 99/44/EG) and respective local regulations. Replaced parts will become IKEA's property.
Duration of the warranty
This warranty is valid for one (1) year from the date of purchase of the appliance from IKEA, at IKEA. If a repair is carried out within the warranty period, the warranty period for the appliance or new parts will not be extended.
Which appliances are covered by this warranty?
The one (1) year warranty is valid for all IKEA appliances, except the TILLREDA and LAGAN series.
Who will handle the repair service?
IKEA's supplier will provide repair services through its own technical operations service or network of associated services.
The warranty does not cover
- Appliances from the TILLREDA and LAGAN series are not covered by the warranty.
- Natural wear and tear.
- Deliberate damage or damage due to negligence, or failure to follow instructions properly, incorrect installation, or connection to an incorrect voltage, damage from chemical or electrochemical reactions, corrosion or humidity, including but not limited to damage caused by excess limescale in the water supply and by abnormal environmental conditions.
- Consumable components such as batteries and lamps.
- Non-functional and decorative parts that do not affect the normal use of the appliance, including scratches and possible color differences.
- Damage from accidents caused by foreign objects or substances and cleaning or unclogging of filters, drainage systems, or detergent drawers.
- Damage to the following parts: ceramic, accessories, dishwasher baskets, supply and drainage pipes, seals, lamp holders, shades, knobs, covering tubes and lining tubes. Unless it is proven that these damages were due to manufacturing defects.
- Cases where no fault was found during the technician's visit.
- Repairs not carried out by our service providers and/or service provided by the associated provider or where non-original parts are used.
- Repairs caused by incorrect installation or failure to follow specifications.
- Use of the appliance in a non-domestic environment, for example, professional use.
- Transport damage. If a customer takes the product to their home or another address, IKEA is not responsible for any damage that occurs during transport. However, if IKEA delivers the product to the customer's address, any eventual damage that may occur to the product during that transport will be covered by IKEA (not under this warranty). For claims under this condition, the consumer must contact IKEA Customer Service.
- The cost of carrying out the initial installation of IKEA appliances. These restrictions do not apply to defect-free installations performed by a qualified specialist using original parts to adapt the appliance to the safety technical specifications of another country.
KITCHEN FAUCETS - 10 Year Warranty
What does this warranty cover?
The 10-year warranty is valid for all IKEA kitchen faucets, except the LAGAN series faucet. It covers defects in materials and manufacturing and applies only to domestic use.
The warranty does not cover
This warranty will not apply if the products have been subjected to a corrosive environment.
Sofas - 10 Year Warranty
What does this warranty cover?
Applies only to domestic use and covers defects in materials and manufacturing in: frames, seats, and back cushions of the following products:
- EKTORP series seating
- KARLSTAD series seating
- KIVIK series seating
- KNISLINGE series seating
- LANDSKRONA series seating
- NOCKEBY series seating
- STOCKHOLM series seating
- STOCKSUND series seating
- SÖDERHAMN series seating
- TIDAFORS series seating
- TIMSFORS series seating
- KLIPPAN 2-seater sofas
- KNOPPARP 2-seater sofas
- EKENÄS armchair and footstool
- POÄNG armchair and footstool
- EKERÖ armchair
- GRÖNADAL rocking chair
- NOLMYRA armchair
- NORSBORG series seating
- SKOGABY series seating
- STOCKHOLM series seating
- STRANDMON armchair
- VALLENTUNA series seating
- FÄRLÖV series seating
- VIMLE series seating
- VEDBO armchair
This warranty does not apply to
- Fabric covers
- Leather covers
- TULLSTA
- JENNYLUND armchair
- MUREN armchair
- TIDAFORS sofa-bed
- POÄNG cushions
- POÄNG children's armchair
PAX/KOMPLEMENT - 10 Year Warranty
What does this warranty cover?
Applies only to domestic use, for storage of clothes and shoes, and covers defects in materials and manufacturing of the following cabinet and interior organizer components of PAX/KOMPLEMENT:
- Frame
- Doors with hinges and handles
- Frame dividers, inserted shelves and sections
- Sliding doors and their mechanisms
- KOMPLEMENT interior organizers
The warranty does not cover
- KOMPLEMENT pull-out tray accessories
- KOMPLEMENT jewelry pull-out tray
- KOMPLEMENT pull-out tray divider
- KOMPLEMENT set of 3 trays
GODMORGON - 10 Year Warranty
What does this warranty cover?
This warranty applies only to domestic use and covers defects in materials and manufacturing in the following furniture:
- GODMORGON furniture
- GODMORGON legs
- GODMORGON box with compartments
- Box with lid set of 5
The warranty does not cover
The warranty does not apply to TOLKEN countertops.
Bathroom Sinks and Faucets - 10 Year Warranty
What does this warranty cover?
This warranty is valid for all IKEA sinks (including traps) and faucets. The warranty applies only to domestic use and covers defects in materials and manufacturing in all sinks and faucets.
The warranty does not cover
This warranty does not apply to products that have been stored, assembled, or installed incorrectly, or washed with incorrect cleaning methods, or damaged by impacts, accidents, or water residue. It does not apply to the faucet filter/aerator, which should be washed regularly and replaced when worn out.
Mattresses - 25 Year Warranty
What does this warranty cover?
This warranty covers defects in materials and manufacturing in the following components and/or bed bases:
- Wooden frame and wooden bases of spring mattresses
- Springs in spring mattresses
- Foam core in foam mattresses
- Latex core in latex mattresses
- Wooden frames and slats in slat bed bases
- Electric motor in electrically operated beds (5-year warranty).
Warranty applies to domestic use only. Must not show signs of dirt, stains, or mistreatment.
The warranty does not cover
All mattress toppers: SULTAN LADE slat bed base and JÖMNA mattresses. Children's mattresses and sofa-bed mattresses.
BEKANT and GALANT Desk and Storage System Series - 10 Year Warranty
What does this warranty cover?
The warranty covers defects in materials, manufacturing, and function of all main parts of the BEKANT desk series and GALANT storage system.
The warranty does not cover
The following products from the BEKANT desk series and GALANT storage system are not covered by this warranty:
- BEKANT screens.
MARKUS, VOLMAR, LÅNGFJÄLL - 10 Year Warranty
What does this warranty cover?
This warranty covers defects in materials and manufacturing of the following parts:
- Frame
- Moving parts
SENSUELL Pots and Pans - 25 Year Warranty
Valid for all SENSUELL series pots and pans.
What does this warranty cover?
This warranty covers function, materials, and manufacturing in the series listed above. The warranty covers:
- Base stability
- Dishwasher safe for domestic use
The warranty does not cover
This warranty does not cover changes in the appearance of items unless they have a significant change in function.
SENIOR Pots and Pans - 25 Year Warranty
Valid for all SENIOR series pots and pans.
What does the warranty cover?
This warranty applies only to domestic use and covers defects in materials and manufacturing in all SENIOR kitchen utensils. The warranty covers the base of the utensils. We guarantee that the base will maintain its shape and therefore its heat-conducting qualities. The warranty is valid if you wash the utensils by hand.
The warranty does not cover
This warranty does not cover changes in the appearance of items unless they have a significant change in function.
IKEA 365+ Pots and Pans - 5 and 15 Year Warranty
What is the duration of this warranty?
15 Year Warranty: Valid for all pots and pans without non-stick coating.
5 Year Warranty: Valid for all pots and pans with non-stick coating.
What does this warranty cover?
This warranty covers function, materials, and manufacturing in all utensils in the series listed above. This warranty covers:
- Base stability.
- Dishwasher safe for domestic use (except products with non-stick coating, and those made of cast iron, which we recommend washing by hand).
- Non-stick properties in non-stick pans.
The warranty does not cover
This warranty does not cover changes in the appearance of items unless they have a significant change in function.
VARDAGEN Pots - 15 Year Warranty
What does the warranty cover?
This warranty covers function, materials, and manufacturing of all utensils in the series listed above. The warranty covers:
- Base stability.
- Dishwasher safe for domestic use.
The warranty does not cover
This warranty does not cover changes in the appearance of utensils unless they have a significant effect on function.
TROVÄRDIG Pans - 10 Year Warranty
What does this warranty cover?
This warranty covers the function, materials, and manufacturing of the utensils in this series. This warranty covers:
- Base stability.
- Non-stick properties.
The warranty does not cover
This warranty does not cover changes in the appearance of the utensil unless they significantly affect function.
IKEA 365+ Knives - 15 Year Warranty
Valid for all IKEA 365+ series knives.
What does this warranty cover?
This warranty covers the function, materials, and manufacturing in all IKEA 365+ series knives. This means that with normal domestic use and if our care instructions are followed properly, the knives will continue to function as they did when new, even 15 years later. In this instance, normal use is defined as using it to cut food and cleaning the knife by hand once a day, as well as sharpening it regularly.
- Knife edge: The knife must be sharp when you buy it and you will be able to sharpen it at any time during the warranty period.
- Durable handle: The knife handle should not crack, break, or loosen from the blade in a way that makes the knife unusable. There will be no corrosion on the knife blade.
The warranty does not cover
This warranty does not cover changes in the appearance of the knife unless they significantly affect function.
WHAT IS INCLUDED IN THE KITCHEN PRICE?
The plan price is the exact price of the kitchen shown. The total kitchen price includes cabinets, fronts, countertops, hinges, sinks, faucets, side panels, plinths/moldings, legs, plinths, knobs/handles. Your selection of lighting and interior organizers is sold separately. All kitchens, except KNOXHULT, also include soft-close door stops.
WHAT IS INCLUDED IN THE BATHROOM PRICE?
The front sketch shows the total price of the combination, excluding faucets. This cabinet includes a sink and trap, vanity cabinet, legs, if applicable, and a mirror or mirror cabinet. All drawers are soft-close.
Visit your IKEA store for more details.
