Bush Washing Machine Customer Service Manual

Precautions

Always follow safety advice.

Always switch off and unplug the appliance before attempting to remove any part.

Always wear appropriate protective equipment when carrying out any work.

Always use the correct tools for carrying out any work.

Some repairs may not be suitable for unqualified users to carry out. If in doubt seek the advice of a professional repairer.

Safety Precautions

Electrical Shock, Burning, Flood Risk: Before any disassembly/repair operation, ensure the appliance is unplugged, the water tap is closed, and heating elements are cooled down.

Cable Group Integrity: Please replace the whole cable group even in case of minor failure with cables, terminals, or sockets. Never attempt to repair or solder the cable group, as this may cause smoke, ignition, and a major risk of electrical shock.

Terminal Handling: Straightly pull out or insert terminals. Do not twist them, as this may cause damage or ignition.

Personal Protection: Always use insulator gloves to prevent injury from metal edges or electrical shock during electrical tests. Wear uniforms with long sleeves to protect your arms from metal edges.

Spare Parts: Always use original spare parts. Using untested and unapproved 3rd party spare parts may harm the appliance, end user, environment, or yourself.

Tool Usage: Use the right tools to prevent any wear or damage to components during assembly/disassembly.

Rotating Parts: Do not touch any rotating object with your hand unless it has stopped completely. Slow rotation may also cause injury.

Rebuilding Prohibition: Rebuilding machine parts and components during repair service is prohibited. It may cause damage or ignition.

Replacement Procedure: Tub Bellow Seal

1. Necessary Tools

• Pliers
• Flat head thin screwdriver
• Cordless screwdriver or classic screwdriver with torx bits (T20)

2. Disconnection

2.1. Remove the plug: [Image for step 2.1: A person wearing white gloves is unplugging the washing machine's power cord from a wall socket.]

2.2. Turn off the tap and disconnect the hose from the valve: [Image for step 2.2: A person wearing white gloves is turning off a water tap and disconnecting a hose from it.]

3. Disassembly Instructions

3.1. Turn off the tap and disconnect the hose from the valve: [Image for step 3.1: A screwdriver is shown being used to detach a hose connection.]

3.2. Push the top-plate back and pull it up: [Image for step 3.2: Hands are shown pushing the top panel of the washing machine backward and then lifting it upwards.]

3.3. While pressing siphon cover keep pulling drawer to remove it: [Image for step 3.3: A hand is shown pressing a release mechanism on the detergent drawer while simultaneously pulling the drawer out.]

3.4. Remove the screw which fixes the control panel to the front panel: [Image for step 3.4: A screwdriver is shown removing a screw located near the control panel of the washing machine.]

3.5. Remove two screws fixing control panel: [Image for step 3.5: A screwdriver is shown removing two screws that secure the control panel.]

3.6. Remove the screw on support bracket and two screws fixing front panel to body: [Image for step 3.6: A screwdriver is shown removing screws from a support bracket and the front panel of the washing machine.]

3.7. Remove the screw fixing twinjet elbow: [Image for step 3.7: A screwdriver is shown removing a screw connected to a twinjet elbow.]

3.8. Remove the screws fixing the door lock: [Image for step 3.8: A screwdriver is shown removing screws from the door lock mechanism.]

3.9. Remove the screw and plastic part located under the pump cover: [Image for step 3.9: A screwdriver is shown removing a screw and a plastic part from under the pump cover area.]

3.10. Remove the screw fixing the front panel at the bottom: [Image for step 3.10: A screwdriver is shown removing a screw located at the bottom of the front panel.]

3.11. Remove the wire by using small screwdriver and push the seal to the inside: [Image for step 3.11: A small screwdriver is shown disconnecting a wire and pushing a seal inwards.]

3.12. Pull up and remove the front panel: [Image for step 3.12: Hands are shown pulling up and removing the front panel of the washing machine.]

3.13. Remove twinjet hoses from tub bellow seal pulling them up: [Image for step 3.13: Hands are shown pulling twinjet hoses away from the tub bellow seal.]

3.14. Remove the tub gasket clip by using small screwdriver: [Image for step 3.14: A small screwdriver is shown being used to remove a clip from the tub gasket.]

3.15. Hold the gasket bellows and the gasket body pull out in and out at the same time: [Image for step 3.15: Hands are shown pulling the gasket bellows and body simultaneously.]

4. Assembly Instructions

4.1. Guides must be matched: [Image for step 4.1: A close-up view showing alignment guides for a washing machine component.]

4.2. Fit the tub bellow seal to the front tub: [Image for step 4.2: Hands are shown fitting the tub bellow seal onto the front tub of the washing machine.]

4.3. Pull the tub gasket clip to the up by hand and fit it: [Image for step 4.3: A hand is shown pulling a gasket clip upwards and fitting it into place.]

4.4. Assemble the twinjet nozes and tighten the clips: [Image for step 4.4: Twinjet nozzles are shown being assembled and clips are being tightened.]

4.5. Put the front panel to the cabinet and push down to set it: [Image for step 4.5: The front panel is shown being placed and pushed down onto the washing machine cabinet.]

4.6. Tighten the door lock screw: [Image for step 4.6: A screwdriver is shown tightening a screw for the door lock mechanism.]

4.7. Pull the tub bellow seal to the outside and assemble the wire by using small screwdriver: [Image for step 4.7: A hand is shown pulling the tub bellow seal outwards, and a small screwdriver is used to connect a wire.]

4.8. Tighten the screw fixing the front panel at the bottom: [Image for step 4.8: A screwdriver is shown tightening a screw at the bottom of the front panel.]

4.9. Fit the screw and plastic part located under the pump cover: [Image for step 4.9: A screw and plastic part are shown being fitted under the pump cover.]

4.10. Assemble the twinjet elbow to the front panel: [Image for step 4.10: A twinjet elbow is shown being attached to the front panel.]

4.11. Tighten the screw on support bracket and two screws fixing front panel to body: [Image for step 4.11: A screwdriver is shown tightening screws on a support bracket and the front panel.]

4.12. Tighten two screws fixing control panel: [Image for step 4.12: A screwdriver is shown tightening two screws on the control panel.]

4.13. Tighten the screw which fixes the control panel to the front panel: [Image for step 4.13: A screwdriver is shown tightening a screw connecting the control panel to the front panel.]

4.14. While pressing siphon cover keep pushing drawer to fit: [Image for step 4.14: A hand is shown pressing a release mechanism on the detergent drawer while pushing it in.]

4.15. Fit the upper tray according to movement above: [Image for step 4.15: The upper tray is shown being fitted into place following indicated movements.]

4.16. Tighten two screws that fix the top-plate at the back: [Image for step 4.16: A screwdriver is shown tightening two screws at the back of the top plate.]

Replacement Procedure: Detergent Drawer

1. Disassembly Instructions

1.1. While pressing siphon cover keep pulling drawer to remove it: [Image for step 1.1: A hand is shown pressing a release mechanism on the detergent drawer while pulling it out.]

2. Assembly Instructions

2.1. While pressing siphon cover keep pushing drawer to fit: [Image for step 2.1: A hand is shown pressing a release mechanism on the detergent drawer while pushing it in.]

Replacement Procedure: Door Lock

1. Necessary Tools

• Flat head thin screwdriver
• Torx T20
• Cordless screwdriver or classic screwdriver with torx head (T20)

2. Disconnection

Remove the plug: [Image for Disconnection: A person wearing white gloves is unplugging the washing machine's power cord from a wall socket.]

3. Disassembly Instructions

3.1. Remove the screws fixing the door lock: [Image for step 3.1: A screwdriver is shown removing screws securing the door lock.]

3.2. Remove the wire by using small screwdriver: [Image for step 3.2: A small screwdriver is shown disconnecting a wire from the door lock.]

3.3. Remove the right side of the tub bellows seal and reach to door lock: [Image for step 3.3: A hand is shown pulling the tub bellows seal to the side to access the door lock.]

4. Assembly Instructions

4.1. Unplug the connector and remove the door lock. Connect the new door lock to connector: [Image for step 4.1: A connector is shown being unplugged from the door lock, and a new lock is being connected.]

4.2. While supporting the door lock by hand, tighten the screws fixing the door lock: [Image for step 4.2: A hand is shown supporting the door lock while screws are tightened.]

4.3. Fix the tub bellow seal and fix the wire by using the small screwdriver: [Image for step 4.3: The tub bellows seal is shown being fixed and the wire is reconnected with a small screwdriver.]

Replacement Procedure: Pump

Necessary Tools

• Plier
• Flat head thin screwdriver
• Cordless screwdriver or classic screwdriver with torx head (T20)

1. Disconnection

1.1. Remove the plug: [Image for step 1.1: A person wearing white gloves is unplugging the washing machine's power cord from a wall socket.]

1.2. Turn off the tap and disconnect the hose from the valve: [Image for step 1.2: A person wearing white gloves is turning off a water tap and disconnecting a hose from it.]

1.3. Disconnect the drain hose: [Image for step 1.3: A hose is shown being disconnected from the drain outlet.]

2. Disassembly Instructions

2.1. Remove two screws that fix the top-plate at the back: [Image for step 2.1: A screwdriver is shown removing two screws at the back of the top plate.]

2.2. Push the top-plate back and pull it up: [Image for step 2.2: Hands are shown pushing the top panel backward and lifting it upwards.]

2.3. While pressing siphon cover keep pulling drawer to remove it: [Image for step 2.3: A hand is shown pressing a release mechanism on the detergent drawer while pulling it out.]

2.4. Remove the screw on support bracket and two screws fixing front panel to body: [Image for step 2.4: A screwdriver is shown removing screws from a support bracket and the front panel.]

2.5. Remove the screw fixing twinjet elbow: [Image for step 2.5: A screwdriver is shown removing a screw connected to a twinjet elbow.]

2.6. Remove the screws fixing the door lock: [Image for step 2.6: A screwdriver is shown removing screws from the door lock mechanism.]

2.7. Remove the screw and plastic part located under the pump cover: [Image for step 2.7: A screwdriver is shown removing a screw and a plastic part from under the pump cover.]

2.8. Remove the screw fixing the front panel at the bottom: [Image for step 2.8: A screwdriver is shown removing a screw located at the bottom of the front panel.]

2.9. Remove the wire by using small screwdriver and push the seal to the inside: [Image for step 2.9: A small screwdriver is shown disconnecting a wire and pushing a seal inwards.]

2.10. Pull up and remove the front panel: [Image for step 2.10: Hands are shown pulling up and removing the front panel.]

2.11. Remove screws holding drain pump: [Image for step 2.11: A screwdriver is shown removing screws securing the drain pump.]

2.12. Remove the drain pump connector: [Image for step 2.12: A connector is shown being unplugged from the drain pump.]

2.13. Remove clamp fixing tub outlet hose by using a plier: [Image for step 2.13: A plier is shown removing a clamp from the tub outlet hose.]

2.14. Remove clamp holding drain hose by using a plier: [Image for step 2.14: A plier is shown removing a clamp from the drain hose.]

2.15. Remove clamp holding twinjet hose by using a plier: [Image for step 2.15: A plier is shown removing a clamp from the twinjet hose.]

2.16. Remove the drain pump and change with the new one: [Image for step 2.16: The old drain pump is shown removed, with a new one ready for installation.]

3. Assembly Instructions

3.1. Connect the twinjet hose by using a plier to fix the clamp: [Image for step 3.1: A plier is shown being used to fix a clamp on the twinjet hose.]

3.2. Connect the drain hose by using a plier to fix the clamp: [Image for step 3.2: A plier is shown being used to fix a clamp on the drain hose.]

3.3. Connect the drain pump connector: [Image for step 3.3: The drain pump connector is shown being plugged in.]

3.4. Tighten the screws holding drain pump: [Image for step 3.4: A screwdriver is shown tightening screws on the drain pump.]

3.5. Pull the tub bellow seal to the outside and assemble the wire by using small screwdriver: [Image for step 3.5: A hand is shown pulling the tub bellow seal outwards, and a small screwdriver is used to connect a wire.]

3.6. Tighten the screw fixing the front panel at the bottom: [Image for step 3.6: A screwdriver is shown tightening a screw at the bottom of the front panel.]

3.7. Tighten the screw and plastic part located under the pump cover: [Image for step 3.7: A screwdriver is shown tightening a screw and fitting a plastic part under the pump cover.]

3.8. Assemble the twinjet elbow to the front panel: [Image for step 3.8: A twinjet elbow is shown being attached to the front panel.]

3.9. Tighten the screw on support bracket and two screws fixing front panel to body: [Image for step 3.9: A screwdriver is shown tightening screws on a support bracket and the front panel.]

3.10. Tighten two screws fixing control panel: [Image for step 3.10: A screwdriver is shown tightening two screws on the control panel.]

3.11. Tighten the screw which fixes the control panel to the front panel: [Image for step 3.11: A screwdriver is shown tightening a screw connecting the control panel to the front panel.]

3.12. While pressing siphon cover keep pushing drawer to fit: [Image for step 3.12: A hand is shown pressing a release mechanism on the detergent drawer while pushing it in.]

3.13. Fit the upper tray according to movement above: [Image for step 3.13: The upper tray is shown being fitted into place.]

3.14. Tighten two screws that fix the top-plate at the back: [Image for step 3.14: A screwdriver is shown tightening two screws at the back of the top plate.]

Heater Repair Instruction

1. Disconnection

Remove the plug: [Image for Disconnection: A person wearing white gloves is unplugging the washing machine's power cord from a wall socket.]

Turn off the tap and disconnect the hose from the valve: [Image for Disconnection: A person wearing white gloves is turning off a water tap and disconnecting a hose from it.]

Disconnect the drain hose: [Image for Disconnection: A hose is shown being disconnected from the drain outlet.]

2. Necessary Tools

• Plier
• Flat head screwdriver
• Ratchet Wrench with M8 head

3. Disassembly Instructions

Remove the screw which fixes the control panel to the front panel: [Image for step 3: A screwdriver is shown removing a screw from the control panel to the front panel.]

Remove two screws fixing control panel: [Image for step 3: A screwdriver is shown removing two screws from the control panel.]

Remove the screws fixing the door lock: [Image for step 3: A screwdriver is shown removing screws from the door lock.]

Remove the screw on support bracket and two screws fixing front panel to body: [Image for step 3: A screwdriver is shown removing screws from a support bracket and the front panel.]

Remove the screw and plastic part located under the pump cover: [Image for step 3: A screwdriver is shown removing a screw and a plastic part from under the pump cover.]

Remove the screw fixing twinjet elbow: [Image for step 3: A screwdriver is shown removing a screw from a twinjet elbow.]

Remove the screw fixing the front panel at the bottom: [Image for step 3: A screwdriver is shown removing a screw at the bottom of the front panel.]

Remove the wire by using small screwdriver and push the seal to the inside: [Image for step 3: A small screwdriver is shown disconnecting a wire and pushing a seal inwards.]

Pull up and remove the front panel: [Image for step 3: Hands are shown pulling up and removing the front panel.]

Remove the heater sockets: [Image for step 3: Heater sockets are shown being removed.]

4. Assembly Instructions

[Image for step 4: A close-up view of heater sockets with numbered connections.]

[Image for step 4: A close-up view of heater sockets with numbered wire connections.]

[Image for step 4: Heater components are shown being connected.]

[Image for step 4: A screwdriver is shown tightening a connection.]

Put the front panel to the cabinet and push down to set it: [Image for step 4: The front panel is shown being placed and pushed down.]

Pull the tub bellow seal to the outside and assemble the wire by using small screwdriver: [Image for step 4: A hand is shown pulling the tub bellow seal outwards, and a small screwdriver is used to connect a wire.]

Tighten the door lock screw: [Image for step 4: A screwdriver is shown tightening the door lock screw.]

Tighten the screw fixing the front panel at the bottom: [Image for step 4: A screwdriver is shown tightening a screw at the bottom of the front panel.]

Tighten the screw and plastic part located under the pump cover: [Image for step 4: A screwdriver is shown tightening a screw and fitting a plastic part under the pump cover.]

Assemble the twinjet elbow to the front panel: [Image for step 4: A twinjet elbow is shown being attached to the front panel.]

Tighten the screw on support bracket and two screws fixing front panel to body: [Image for step 4: A screwdriver is shown tightening screws on a support bracket and the front panel.]

Tighten two screws fixing control panel: [Image for step 4: A screwdriver is shown tightening two screws on the control panel.]

Tighten the screw which fixes the control panel to the front panel: [Image for step 4: A screwdriver is shown tightening a screw connecting the control panel to the front panel.]

While pressing siphon cover keep pushing drawer to fit it: [Image for step 4: A hand is shown pressing a release mechanism on the detergent drawer while pushing it in.]

Fit the upper tray according to movement above: [Image for step 4: The upper tray is shown being fitted into place.]

Tighten two screws that fix the top-plate at the back: [Image for step 4: A screwdriver is shown tightening two screws at the back of the top plate.]

Replacement Procedure: Door, Hinge ve Handle

Necessary Tools

• Plier
• Flat head thin screwdriver
• Cordless screwdriver or classic screwdriver with torx head (T25)

1. Disconnection

Remove the plug: [Image for Disconnection: A person wearing white gloves is unplugging the washing machine's power cord from a wall socket.]

2) Disassembly Instructions

2.1. Remove the wire by using small screwdriver and push the seal to the inside: [Image for step 2.1: A small screwdriver is shown disconnecting a wire and pushing a seal inwards.]

2.2. Remove the door hinge screws by using a Tx25 head screwdriver: [Image for step 2.2: A Tx25 screwdriver is shown removing hinge screws.]

2.3. Remove the door: [Image for step 2.3: The door is shown being removed from the washing machine.]

2.4. There is hinge support sheet behind the front panel. Please keep it stable while operation and do not forget to assemble it to the front panel: [Image for step 2.4: The hinge support sheet is visible behind the front panel.]

2.5. Remove the screws on the door, a number of the screws may change based on the door type: [Image for step 2.5: A screwdriver is shown removing screws on the door.]

2.6. You can use a screwdriver to separate the front and back plastics from the area in the photo: [Image for step 2.6: A screwdriver is shown separating plastic parts.]

2.7. Remove the plastic parts as shown in the photo above: [Image for step 2.7: Plastic parts are shown being removed.]

2.8. Remove the hinge sheet by screwdriver: [Image for step 2.8: A screwdriver is shown removing the hinge sheet.]

2.9. Remove the hinge: [Image for step 2.9: The hinge is shown being removed.]

IF THE PRODUCT HAS PLASTIC HINGE PLEASE FOLLOW THE INSTRUCTIONS BELOW

2.10. Hinge needs to be changed as a group for the door which has no handle: [Image for step 2.10: The hinge assembly for a door without a handle is shown.]

2.11. Remove the screws and assemble the new part as a group: [Image for step 2.11: A screwdriver is shown removing screws, and a new part is being assembled.]

DISASSEMBLY FOR THE OUTSIDE HANDLE

DISASSEMBLY FOR THE INSIDE HANDLE

2.12. Remove the pins in the direction of the arrows: [Image for step 2.12: Pins are shown being removed following arrow directions.]

2.13. Remove the spring from the hosue (depends on the model): [Image for step 2.13: A spring is shown being removed from housing.]

INSIDE HANDLE DISASSEMBLY

2.14. Remove the pin in the direction of the arrow: [Image for step 2.14: A pin is shown being removed following an arrow direction.]

2.15. Use the knife or thin flat head screwdriver to remove the pin: [Image for step 2.15: A knife or screwdriver is shown used to remove a pin.]

2.16. Take the pin by a plier. Then please take off the door handle and assemble the new one: [Image for step 2.16: A plier is shown holding a pin, the door handle is being removed and a new one fitted.]

3. Assembly Instructions

Please pay attention to instructions according to the door handle type. If you have not dropped the hinge support sheet to inside the machine, you can skip the tub bellow seal disassembly step.

3.1. Remove the wire by using small screwdriver and push the seal to the inside: [Image for step 3.1: A small screwdriver is shown disconnecting a wire and pushing a seal inwards.]

3.2. Push the seal to the inside: [Image for step 3.2: The seal is shown being pushed inwards.]

3.3. Take the hinge support sheet: [Image for step 3.3: The hinge support sheet is shown being handled.]

3.4. Fit the hinge support sheet to the housing on the front panel: [Image for step 3.4: The hinge support sheet is shown being fitted to the front panel housing.]

DOOR HINGE ASSEMBLY INSTRUCTIONS (Please follow the instructions which is realted to your type)

3.5. Fit the door hinge to the housing on the door and place the hinge sheet over it. The screw number may change depends on the door model: [Image for step 3.5: The door hinge is shown fitted to the door housing, and the hinge sheet is placed over it.]

3.6. If the hinge on your product is the same as the photo above, you must change it as a group since it is notpossible to remove the pin: [Image for step 3.6: The hinge assembly is shown for replacement as a group.]

DOOR HANDLE ASSEMBLY (Please follow the instructions suitable for your models)

Assembly Instructions for the handle form inside

3.7. Place the parts as like photo above: [Image for step 3.7: Parts are shown placed as in the photo.]

3.8. Fit the pin to the house and as shown in the photoabove: [Image for step 3.8: The pin is shown fitted to the housing as shown.]

3.9. Please follow the instructions as like in the photos. Place the springs to the houses on the door frame: [Image for step 3.9: Springs are shown being placed into houses on the door frame.]

3.10. After fitting the handles, springs needs to be assemble to the handle as shown the photos above: [Image for step 3.10: Handles and springs are shown being assembled.]

3.11. After the assembly of the handle or hinge, door outer plastic should be fitted. Please do not forget the assembly of the door glass too: [Image for step 3.11: The door outer plastic is shown being fitted, and door glass assembly is mentioned.]

3.12. Be sure that all the parts have been fitted very well: [Image for step 3.12: Confirmation that parts have been fitted correctly.]

3.13. Assemble the all screws on the inside plastic part of the door: [Image for step 3.13: Screws are shown being assembled on the inside plastic part of the door.]

3.14. If the hinge support sheet had fallen inside to unit, please follow the related previous instructions to fit it to the front panel firstly. After that assemble the door to the front panel: [Image for step 3.14: The hinge support sheet is shown being fitted to the front panel, and then the door is attached.]

3.15. Tighten the hinge screw by using a Tx25 screwdriver: [Image for step 3.15: A Tx25 screwdriver is shown tightening a hinge screw.]

3.16. If the tub bellow seals had removed before, please assemble it again: [Image for step 3.16: Tub bellow seals are shown being reassembled.]

3.17. Place the seal spring and fit to the housing on the front panel: [Image for step 3.17: The seal spring is shown being placed and fitted to the front panel housing.]

3.18. Spring must be fitted very well as shown in the photo above: [Image for step 3.18: The spring is shown fitted correctly as per the photo.]

Additional Support

The following parts are available for the customer to undertake repairs at their own risk. Please carefully follow the guidance given in this manual including all safety measures.

• Door
• Door hinge and seals
• Other seals
• Door locking assembly
• Plastic peripherals such as detergent dispensers

Parts can be obtained by calling the support service listed in this section.

All repairs in this manual can be achieved using commonly available tools.

If you are in any doubt of your ability to carry out a repair, please use a professional repairer, also available through the support service.

Damage sustained to the appliance or future faults arising from poorly carried out repairs will not be covered under warranty.

Help and Assistance

If you require any technical guidance or find that your washing machine is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions or online at www.bush-support.com.

If you still require further assistance, call one of our experts on 0345 257 7271*. To help give us give you a fast and efficient service please have the following information ready:

• Model Ref.: [Input field for Model Reference] (You can find these on the rating plate - a small information panel (usually a sticker or metal plate) on the rear of your appliance)
• Serial number: [Input field for Serial Number]
• Date of purchase: [Input field for Date of Purchase] (This will be shown on your receipt)

Local call rates applies*

Lines open 8am-7pm Monday to Saturday and 10am-4pm Sunday.

*Calls to Bush enquiry lines may attract a charge and set up fee from residential lines depending on your call plan/tariff. Mobile and other providers costs may vary, see www.bt.com/pricing for details.

For Security and training purposes, telephone calls to and from customer service centres maybe recorded and monitored. Calls from Republic of Ireland will attract international call charges.

Notes on disposal :

The symbol on the product or its packaging indicates that this product may not be treated as household waste. Instead, it should be handed over to the applicable collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling this product, please contact your local council office, your household waste disposal service or the shop where the product was purchased.