HeimVision HM211 Outdoor Wi-Fi Security Camera User Manual

Product Overview

The HeimVision HM211 is an Outdoor Wi-Fi Security Camera.

Camera Components:

• IR LED: Infrared LEDs for night vision.
• Lens: The optical lens for capturing images.
• Floodlight: Integrated light for illumination.
• Night Vision: Capability to see in low-light conditions.
• Microphone: For capturing audio.

Device Components:

• Base: Mounting base for the camera.
• Antenna: For Wi-Fi signal reception/transmission.
• microSD Card Slot: For local video storage.
• Reset: Button to reset the device.
• Speaker: For audio output (e.g., alerts, two-way audio).
• Power Input: Port for connecting the power adapter.
• LAN Port: For wired network connection.

Download the App & Account Registration

To use the camera, download the PixPlus app from Google Play or the App Store.

Option 1: Search for "PixPlus" (Android) or "PixPlus-EN" (iOS).

Option 2: Scan the provided QR codes (for Android and iOS) to download the app.

Account Registration: Register with a valid email address and log in.

Notes: If you do not receive an activation email, check your SPAM folder or contact support@heimvision.com.

Connecting the Camera to Your Mobile Device

Important:

• The camera supports only 2.4GHz Wi-Fi.
• Ensure the camera and mobile device are close to the router for a stable connection. Install the antenna for optimal signal.
• Do not mount the camera until the network connection is confirmed and live video is smooth.

1. Connecting by Scanning the QR Code

After powering on, you will hear "Camera start. Wait for connection". If no voice prompts, press and hold the Reset button for 5-6 seconds to reset.

Step 1: Connect your mobile device to Wi-Fi, log into PixPlus. Tap the '+' icon, select 'Intelligent camera', then 'Device adding by scanning the code'.

Step 2: Click 'Connect to the Network', select your Wi-Fi, enter the password, and tap 'Next'.

Tip: Use the 'Network testing' feature to check your Wi-Fi connection status.

Step 3: Align the QR code on your mobile device with the camera lens, keeping a distance of 4-8 inches. Move the device slightly forward or backward for better scanning.

Step 4: Listen for two beeps from the camera. Tap "I heard the 'beep' voice". Wait for "Network connecting, please wait" and then "Wi-Fi connection success. Camera is online". The camera is now connected.

2. Connecting by AP Hotspot

After powering on, you will hear "Camera start. Wait for connection". Reset the camera if needed by holding the Reset button for 5-6 seconds.

Step 1: Log into PixPlus, tap '+', select 'Intelligent camera', then 'Addition of AP hotspot'.

Step 2: Click 'Next' to proceed to the Network configuration interface.

Step 3: Go to your mobile device's network settings and connect to the 'PIXPLUS_AP_XXXX' Wi-Fi network.

Step 4: Return to the PixPlus app and tap 'Next'.

Step 5: Select the Wi-Fi network your mobile device is connected to, enter the correct password, and tap 'Confirm'. The camera will connect to the internet.

Tips: If the 'PIXPLUS_AP_XXXX' Wi-Fi connection fails, tap 'Confirm' to retry. If issues persist, check your mobile device's security settings or contact support@heimvision.com.

3. Connecting by the LAN Cable

Connect the camera to the LAN cable and power it on. You will hear "Camera start. Please add camera via network cable". Reset the camera if needed.

Step 1: Log into PixPlus, tap '+', select 'Intelligent camera', then 'Addition by connecting to network cable'.

Step 2: Click 'Next' to configure the camera. Scan the QR code on the bottom of the camera. Wait for "Network connecting, please wait" and then "Camera is online". The camera is connected to PixPlus.

Tip: After connecting via LAN, you can switch to Wi-Fi. Go to 'Setting', select 'Change Wi-Fi network', enter the password, unplug the LAN cable, and reboot the camera.

Connecting the Camera to Amazon Alexa

Step 1: Log into Amazon Alexa with your Amazon account. On the Home page, tap the menu icon (☰) and select 'Skills & Games'.

Step 2: Search for 'Closeli' and enable it by tapping 'ENABLE TO USE'.

Step 3: Log into Closeli with your PixPlus account and tap 'Allow' to link your accounts.

Note: Closeli is the application that enables Alexa integration for PixPlus.

Step 4: After successful linking, tap 'DISCOVER DEVICES' on the pop-up page to find the camera in PixPlus.

Step 5: Tap 'CHOOSE DEVICE' to start. You can control your camera with Amazon Alexa by saying commands like "Alexa, show the camera" to view the live feed or "Alexa, stop" to exit.

Note: To rename or link a new camera, discover the device from Amazon Alexa again.

Camera Installation and Adjustment

After confirming a successful Wi-Fi connection and smooth live picture, select your ideal mounting position.

Step 1: Drill 4 screw holes on the wall/ceiling according to the camera base. Insert 4 green plastic expansion pipes into the holes.

Step 2: Fix the camera base into the expansion pipes using 4 metal screws.

Step 3: Loosen the screws to adjust the camera's angle, then tighten them after adjustment.

Diagram Description: The diagram shows three stages of adjustment: a 90-degree tilt, a 360-degree pan, and another 360-degree tilt, illustrating the camera's flexibility.

Tips:

• The 5dB antenna strengthens the Wi-Fi signal. Obstacles like walls can cause signal attenuation. Consider a repeater or LAN connection for poor network areas.
• The IP65 rated camera is suitable for outdoor use. Ensure the power input and LAN port are waterproofed after mounting. IP65 means it is protected against dust and water jets.
• Install the microSD card before mounting if needed. Ensure the SD card faces down and is placed in a location protected from rain.
• Securely tighten screws during installation and adjustment.

Function Overview

After connecting to PixPlus, the camera's thumbnail appears on the main interface.

PixPlus Main Interface Options:

• A. Cloud service: Check subscription packages, renew, and enter activation codes. Install a microSD card for recording if not subscribed to cloud service.
• B. Private share: Share live view or recordings with family members using their PixPlus accounts.
• C. Setting: Access and configure various camera functions.
• D. Device switch: Remotely turn the camera on or off.

LIVE Interface Controls:

Tap the thumbnail to enter the LIVE interface. Controls include:

• A. Setting: Access camera settings.
• B. Snapshot: Take a still image.
• C. Full Screen: View the feed in full screen.
• D. Video Playback: Watch recorded videos. If a microSD card is installed, go to Setting > Play Videos From > Memory card. If using Cloud Service, tap the cloud icon.
• E. Messages: View videos recorded due to motion or sound detection (requires Cloud Service).
• F. Image Quality: Switch between HD and SD. SD is recommended for smoother streaming.
• G. Call: Enable two-way audio communication.
• H. Sound: Mute or unmute audio from the camera. (A muted icon ? means sound is off).
• I. Record: Start/stop recording the current live video to your mobile device.
• J. Cloud Album: Access cloud-stored recordings.
• K. Auto: Set floodlight modes (ON, OFF, Auto).

Troubleshooting Guide

Q1. How can I watch the videos from PC?

Please visit https://www.ucloudcam.com and log in using your PixPlus account credentials.

Q2. Why can't I get push notifications of alerts on my mobile device?

• Ensure PixPlus has permission to send notifications in your mobile device's settings.
• Verify that all options in Push Notification Settings are enabled.
• Check that the current time is not within a scheduled quiet period that stops notifications.
• Notifications are not received while you are actively watching the live video feed.
• Email notifications are only available with Cloud Service.

Q3. How can I turn off the floodlights?

At night, Night Vision makes the image black & white. Floodlights activate automatically for motion detection, turning the image colorful. They turn off when the alert stops, returning the image to black & white.

To manually turn off floodlights: Go to the LIVE interface, tap 'More', then 'Auto', and select 'OFF'.

Q4. Why does the camera make alerts when there are no moving objects?

The camera detects motion by changes in image pixels, which can include shifts in light and shadow. To reduce false alerts:

• Go to Setting > Detection Sensitivity to lower the sensitivity.
• Go to Setting > Detection area to define specific areas for motion detection.

Customer Support

For assistance:

• North America: support@heimvision.com
• United Kingdom: support.uk@heimvision.com

You can also scan the QR code for the Online User Manual.