HeimVision HM243 Network Video Recorder System Quick Guide

Introduction

This document provides a quick guide for the HeimVision HM243 Network Video Recorder (NVR) System. Please read this manual thoroughly before using the product and keep it for future reference. For more detailed instructions, contact support@heimvision.com.

Version: V3.01

Safety Cautions

1. Please keep the NVR away from liquid in case of short-circuit.
2. Please use the product in an open space and do not block the air vents.
3. For your safety, please use the original power supply provided.
4. If the NVR starts or works abnormally, please unplug the power adapter and clean the dust on the mainboard in the NVR device, then restart the NVR.
5. Please obey the regulations and policies in your country and area when installing the product.

Abbreviations or Terms

• NVR: Network Video Recorder
• HDD: Hard Disk Drive
• SATA: Serial ATA, a common hardware interface employed by the NVR.
• EseeCloud: A software designed for this product.
• FAT32: A file system of your USB Drive.

Package List

The following items are included in the package:

• NVR x1 (Hard Disk Drive not included)
• IP Camera x4
• 5dB Antenna x4 (for IP Camera)
• Ethernet Cable x1
• DC 12V/2A Power Adapter x1 (for NVR)
• DC 12V/1A Power Adapter x4 (for IP Camera)
• USB Mouse x1
• Screw x4 (for HDD)
• Screw package x4 (for IP cameras)
• Quick Guide x1

Product Overview

NVR Unit: Features antennas for Wi-Fi connectivity, a screen display, and ports including HD Output, Ethernet Port, USB Port, and DC-In.

IP Camera: Features an LED indicator, Night Vision Sensor, Antenna, Stand, Installation Hole, Ethernet Port, and DC-In power connector.

Hard Disk Drive Installation and System Connections

Hard Disk Drive Installation

Notice:

1. To record video and play recorded video, the installation of a Hard Disk Drive is mandatory. Otherwise, you can only watch the live picture.
2. A Hard Disk Drive is not included with this NVR System.
3. This NVR system works with a 3.5'' SATA HDD. The HDD should be formatted after installation.

Steps:

1. Step 1: Loosen the screws on the back of the NVR and remove the cover.
2. Step 2: Connect the power cables and data cables to the corresponding ports of your HDD.
3. Step 3: Fasten the cover and HDD with the four screws.
4. Step 4: Fasten the cover on the back of the NVR with the two screws.

System Connections

Notice: Do not fix the IP Camera with screws before you can see the image on the screen and determine the ideal installation position.

1. Unwind the antennas of the NVR.
2. Install and tighten the antennas on the IP cameras.
3. Plug the 12V/2A power adapter into the NVR and the socket.
4. Plug the 12V/1A power adapter into the IP Camera and the socket.

Diagram: Visual representation of connecting the NVR, IP cameras, antennas, and power adapters.

Operate NVR System

Live Picture

Plug in the NVR and cameras, and wait for 2-3 minutes. The live pictures from the cameras will be displayed on the screen. Connect the mouse to the NVR to start operating the system.

Notes:

1. The default Username is 'admin' and the default Password is empty.
2. The NVR system can currently only be connected to the network by Ethernet cable.
3. To protect your privacy, set a password as soon as possible. Right-click the mouse on the main interface, navigate to System setup > System Admin > User > Set password.

Hard Disk Drive Formatting

Install the HDD first. Right-click the mouse on the main interface and go to System Setup > General setup > HDD Setup to check its status. If it's not Formatted, select the HDD and click Format.

Video Recording

To set the record mode, right-click the mouse on the main interface, then select System setup > Record setup > Record Plan. The default record mode is 24/7 all-time recording.

Scheduled Record: After resetting, select Channel and click 'Time' to start scheduled record setup. Select the day and hour for recording. The selected area will turn Red. Click 'Apply' to save. The system will record at specific times on a daily/weekly schedule.

Motion Record: After resetting, select Channel and click 'Motion' to start motion record setup. Select the day and hour for recording. The selected area will turn Green. Click 'Apply' to save. The system will record when the camera detects motion.

Tips:

1. Changing from 24/7 recording to motion recording helps prolong HDD storage time.
2. External devices are required for Alarm record, which this NVR does not support.

Video Playback

To play recorded videos, right-click the mouse on the main interface, then select Video Playback. Select the date (indicated by green color), Channel, and Record Mode, then click Search to list filtered videos.

Diagram: Screenshot of the NVR playback interface showing four camera feeds, a timeline, and playback controls. Key elements are numbered: ① Timeline, ② Video Recording Time, ③ Area for Video Playing, ④ Pause/Play/Fast Forward, ⑤ Filtered Videos List, ⑥ Filters.

Playback Options:

1. Select a video file from the Filtered Videos List (⑤) and click Play or File Playback.
2. Left-click the mouse on the Red (Scheduled Record) or Green (Motion Record) part of the timeline. Videos from 4 channels can be played simultaneously.

Video Backup

Option 1: Insert a USB drive (up to 64GB and FAT32 format only), then select Video Playback to access the backup interface.

Option 2: Right-click the mouse on the main interface, then select Video Playback to enter the Video Backup interface. Select Channel, Record mode, and Search Time, then click Search to display the filtered videos list. Select the videos and click Backup to download them to your USB drive.

Network Setup

Connecting the NVR to a router with an Ethernet cable is necessary for remote viewing from a mobile device or PC. You can check the Cloud ID, IP address, and Web port in this section.

1. Click 'Show QR Code' to view the QR code and Cloud ID.
2. Ensure the Network status is 'Healthy Network'.
3. The Web port may vary on different NVR systems.

Diagram: Screenshot of the Network Setup interface showing IP address, subnet mask, gateway, MAC address, DNS, Web port, network bandwidth, and network status. A QR code is also displayed.

Other Functions on the Menu Bar

Right-click the mouse to show the main Menu bar; right-click again to hide it.

• Split Screen (?): Change the channel displayed or divide the screen into four, six, or eight channels.
• Video Manage (?): Add IP cameras by Match Code, manage IP cameras and channels.
• System Setup (⚙️): Includes General setup, Record setup, Network setup, and System Admin.
  • General setup: Change Language, set Time, adjust Display Resolution, check HDD information.
  • Record setup: Set record mode for each channel.
  • Network setup: Check IP address, Cloud ID.
  • Channel setup: Change camera name, check Bitrate.
  • System Admin: Check system version, update system, set User and password, perform factory reset, check system logs.
• Color Adjust (?): Adjust brightness, contrast, and sharpness of each channel.
• PTZ Control (?): Pan/tilt/zoom functionality (this NVR does not support it).
• Setup Wizard (?): Show QR code to download the app and display Cloud ID.
• Fast Network (⚡): Configure the network.
• Exit System (?): Log out, reboot, or shut down the system.

Operate NVR System from EseeCloud on PC

Notice:

1. Download EseeCloud from: https://www.heimvision.com/download/Cameras. Contact HeimVision service for the installation link.
2. Your Cloud ID can be found in Network Setup (Page 09).
3. Ensure your NVR is connected to the internet via Ethernet cable and the network status is 'Healthy Network'.

EseeCloud Login

1. Step 1: Double-click EseeCloud_Setup.exe to install and run the software.
2. Step 2: Log in to EseeCloud Client with the default User Name 'admin' and an empty password (if no password was set).
3. Step 3: Click '+ Add' (on the upper right corner) to add a device.
4. Step 4: In the 'Add Device' interface, click 'Cloud ID', input your Cloud ID number, username ('admin'), and password (if set). Select 'NVR' in the Type box and input the Number of Channels (e.g., 4). Click 'Finish'.
5. Step 5: Click the device icon to connect your NVR system and view live channel pictures.

Diagram: Screenshots showing the EseeCloud login screen and the 'Add Device' interface with fields for Cloud ID, username, password, type, and number of channels.

Video Playback and Backup (EseeCloud)

Step 1: Click the playback icon (▶️) on the bottom menu bar, then click 'Confirm' in the pop-up window to enter the Video Playback interface.

Step 2: Select Channel, Record type, and Date to filter videos. Click 'Retrieval' to display recorded videos, then click on the colored timeline to view them.

Diagram: Screenshot of the EseeCloud video playback interface showing multiple camera feeds and filtering options (All Types, Motion Detection, Timing Detection, Alarm Detection, Manual Detection).

Step 3: Click 'Download' (on the lower right corner) to enter the Download Resources interface.

Step 4: Click the download icon (⬇️) to download videos individually or click 'Batch Download' to download all videos to your computer.

Diagram: Screenshot of the Download Resources interface listing downloaded videos with details like start time, end time, type, and download status.

Step 5: Click the exit icon (❌) to leave the video playback interface and return to the live video interface.

Other Functions of the Bottom Menu

• Device Management (⚙️): Add/delete NVR devices; modify device information.
• User Parameter (?): Select language; change storage paths for screenshots and videos; set time zone.
• Record (?): Record live videos on your computer.
• Screenshot (?): Capture a screenshot of live videos and save it to your computer.
• Disconnect all (?): Disconnect the NVR device.
• Screen Number (?): Change the channels shown on the screen.
• More Function (?): Change password; check user logs; check system messages.

Operate NVR System on a Mobile Device

Notice:

1. Your Cloud ID can be found in Network Setup (Page 09).
2. Ensure your NVR is internet-connected via Ethernet cable and the network status is 'Healthy Network'.
3. Make sure the NVR System and the mobile device are connected to the same network the first time.

App Installation

Search and download 'HeimKits' from the App Store or Google Play. Alternatively, scan the QR codes below to download:

Diagram: Two QR codes are displayed, one for iOS System (iOS 8.0 or later) and one for Android System (Android 4.4 and up).

NVR System Adding

Install and open the HeimKits App. Follow the steps below to add the NVR system:

1. Step 1: Register an account with your email address and log in to HeimKits. Tap '+' in the center or on the upper right corner to continue.
2. Step 2: Tap 'Kit' to start adding your NVR system. The App will scan for nearby NVR systems automatically.
3. Step 3: Tap on the correct NVR after scanning. Input the required information (e.g., enter the password if you set one; otherwise, skip it). Then tap 'Complete' to enter the main interface.
4. Step 4: Tap the device picture to enter the live interface. You can then capture a screenshot, record live videos, or play recorded videos from your NVR system.

Diagrams: Screenshots showing the mobile app login, adding a device via 'Kit' scanning, and the live view interface with options for playback, recording, and sharing.

Tips:

• If the NVR is not added automatically, tap 'Add manually' to add it.
• This device does not support Intercom and PTZ functions.

Operate NVR System from a Browser on PC

Notice:

1. Your Cloud ID, IP address, and Web Port can be found in Network Setup (Page 09).
2. Ensure your NVR is internet-connected via Ethernet cable and the network status is 'Healthy Network'.
3. Internet Explorer (IE) browser is recommended.

Option 1: Local Network Access

When your PC is connected to the same router as the NVR, you can visit the NVR system via the local network.

Input your IP address (e.g., 192.168.32.213) into your browser's search bar and log in to the NVR system. You may need to install 'Web View Control' after the first login. Change internet settings to allow its installation.

You can then watch live videos, play and download recorded videos, and change settings.

Diagram: Screenshot of a network video client login page with fields for Username and Password.

Tip: If the Web port (default 80) has been changed to another number (e.g., 1111), enter the IP address followed by the port number (e.g., 192.168.32.213:1111) into the IE browser.

Option 2: Cloud Access

When your PC is connected to a different router than the NVR, you can visit the NVR system from the cloud.

Visit www.e-seenet.com, then input your Cloud ID (e.g., 2416666666) and Username to log in to the NVR system.

Diagram: Screenshot of the cloud login interface with fields for Cloud ID and Username.

Extend the Wi-Fi Range

The Wi-Fi signal can be weaker when passing through walls, stairs, and other obstacles. The following solutions may help extend the Wi-Fi range:

Adjust the Antennas to the Appropriate Angle

For optimal signal transmission, it is recommended to adjust the antennas of the cameras to be parallel with the NVR antennas when in a horizontal plane, or to be vertical to the NVR antennas when in a vertical plane. This helps your NVR pick up better signals.

Diagram: Visuals showing correct and incorrect antenna positioning for optimal signal reception. A green checkmark indicates correct positioning, and a red cross indicates incorrect positioning.

Tip: Keep your NVR away from devices that can interfere with the connection, such as microwave ovens or TVs. Ensure minimal obstacles between your NVR and cameras.

Get an Extra Antenna Extension Cable with Stand

To improve signal strength, take off the IP camera's antenna and install an Antenna Extension Cord. Place the camera in a location where the Wi-Fi signal is strong.

Diagram: Illustration showing an NVR, an Antenna Extension Cord connecting to an IP Camera, with a wall and window indicating signal path.

Get an Extra Repeater

To extend the Wi-Fi range, you can also install a Repeater. Please refer to the user manual of the repeater if you purchased one.

Setup Cascading Connection

Notes:

1. IP cameras can be used as repeaters to extend the connection range.
2. The virtual Repeater function does not strengthen the Wi-Fi signal but helps extend the Wi-Fi range via the IP Camera.

Diagram: Illustration showing NVR connected to IPCAM1 and IPCAM2, suggesting a cascading setup.

Step 1:

Right-click the mouse to show the Menu bar, then click Video Manage > Repeater to enter the Repeater setting.

Diagram: Screenshot of the Video Manage interface with a table for Protocol, ID, Device Name, IP Address, Port, and Protocol, along with buttons for Search, Match Code, Add One, Modify IP, Advanced, and a list of channels with their status.

Step 2:

Click '+' after CH1/IPCAM1, then select the desired channel number (e.g., 2) to set IPCAM1 as a repeater. This means CH2/IPCAM2 is connected to the NVR through CH1/IPCAM1.

Diagram: Screenshot of the Repeater interface showing NVR channels (CH1, CH2, CH3, CH4) and options to add repeaters, along with a Connect Information table showing signal strength for each channel.

Step 3:

Click 'Apply' to finish the cascading connection. Click 'Refresh' to check if it's set successfully. To delete a Repeater, left-click the selected channel, then click 'Apply' and 'OK'.

Add or Delete Cameras

This NVR system supports up to 8 cameras. Please contact the HeimVision service team for purchase links. To add or delete cameras, follow these steps:

Add Cameras

1. Step 1: Plug the power adapter into the new camera and socket.
2. Step 2: Plug the Ethernet cable into the NVR system and the camera.
3. Step 3: Right-click the mouse to show the Menu bar, then select Video Manage.
4. Step 4: Click 'Refresh' to display the new IP camera, select it, then click 'Match Code' to add the new camera automatically.

Diagram: Illustration showing NVR connected to a camera via a network cable. Screenshot of the Video Manage interface with the 'Match Code' option highlighted.

Delete Cameras

Select the camera to be deleted from the added device list and click 'Delete'.

Diagram: Screenshot of the Video Manage interface showing a list of connected cameras and a 'Delete' button next to each.

Troubleshooting Guide

Q1. There is no live picture sometimes.

• This may be caused by poor network connection due to Wi-Fi interference, obstacle blocking, etc.
• When viewing from the Cloud: Ensure the NVR-router network connection is stable and the router provides sufficient upload bandwidth. Rebooting the router regularly can improve network quality.
• When viewing from the same network: Ensure the camera-NVR network connection is stable. Check each channel's signal strength on the upper right corner of their live pictures.
• If Wi-Fi signal is good but live pictures buffer/lag, another device might be interfering. Minimize signal interference between the NVR and cameras.
• If the Wi-Fi signal for one channel is poor, move the camera closer to the NVR. Ensure the camera's antenna is fixed well and pointed correctly. If all channels have poor Wi-Fi signals, slowly adjust the NVR antennas as described in the 'Adjust the Antennas' section (Page 20).
• For further assistance, contact support@heimvision.com.

Q2. There is no live picture when using a browser to log in to the NVR.

• Go to System Setup > Network Setup > Web port to check if the Web port has been changed from 80 to another number (e.g., 1111).
• If changed, input the IP address and the new port number (e.g., http://192.168.251.106:1111) into the browser.
• Ensure you have installed the 'Web View Control' correctly in your browser.

Q3. Can I add extra cameras?

It is recommended to use cameras of the same brand. For purchase links and detailed guides on adding cameras, please contact support@heimvision.com.

Q4. What should I do if I removed a camera from the NVR system?

The steps to re-add a camera are the same as adding a new camera (see 'Add Cameras' on Page 23). Find the camera that matches the deleted channel, connect it to the NVR via Ethernet cable, then go to Video Manage > Auto Add to add it.

Q5. How long is the storage time of the Hard Disk Drive?

The storage time depends on the data rate and the HDD capacity. For an average data rate of 1024Kbps and 4 cameras, one day of video storage is approximately 42.19GB. The calculation is as follows:

1024(Kbps) * 3600(sec/hr) * 24(hr/day) * 4(Channels) = 353,894,400 Kbit

353,894,400 Kbit = 44,236,800 KB = 43,200 MB = 42.19 GB

A 1TB Hard Disk Drive (approx. 921GB after formatting) can store around 22 days of video (921GB / 42.19GB ≈ 22 days).

Note: The data rate is Variable Bitrate and depends on the surveillance environment. More moving objects result in a higher data rate. Check System setup > Channel setup for details.

Q6. NVR system cannot detect the Hard Disk Drive.

• Ensure the NVR is working correctly.
• Verify that the power cable and SATA cable of the Hard Disk Drive are connected correctly and firmly.
• Try using another Hard Disk Drive.
• A branded Hard Disk Drive suitable for 24/7 surveillance is recommended. Back up important videos for safety.

Q7. What should I do if I forget the login password?

Please send the current time displayed on the live picture (e.g., 2019-03-20 23:59:57 WED) to HeimVision support. The server will generate a temporary password valid for 15 minutes.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. If this equipment causes harmful interference to radio or television reception, try to correct it by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consulting the dealer or an experienced radio/TV technician.

WARNING: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

IC Statement

This device complies with RSS247 of Industry Canada. Operation is subject to two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

Caution and Recycling

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

The symbol indicates DC voltage.

RECYCLING: This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). It must be handled pursuant to European directive 2012/19/EU for recycling or dismantling to minimize environmental impact. Users can give the product to a competent recycling organization or the retailer when buying new equipment.

Customer Support

North America: support@heimvision.com

United Kingdom: support.uk@heimvision.com