TCL Digital Signage - Product Manual

Safety Warnings

General Safety:

• Use the device in a well-ventilated environment.
• Do not cover ventilation holes with objects like newspapers, tablecloths, or curtains.
• Do not place open flames, such as lit candles, on the device.
• Do not expose the device to dripping or splashing liquids. Do not place liquid-filled objects like vases on the device.
• To prevent tipping, ensure all edges of the device are within the support bracket and do not place it on unstable or unsupported carts, shelves, or tables.
• The device must be wall-mounted by professionals.
• Class I devices (with a three-conductor power cord requiring grounding) must be connected to a protected-grounded mains socket.
• Ensure reliable grounding for Class I devices when connected with Class II devices.
• Communication and wired network connections must meet isolation requirements. The power plug or appliance coupler serves as the disconnect device and must remain easily accessible.
• Terminals marked with a lightning bolt symbol ⚡ are live and dangerous; connect to external wiring by qualified personnel.
• Allow the device to acclimate to room temperature after moving it from a cold to a warm environment to prevent condensation.
• Keep batteries away from sunlight, fire, or similar overheating environments. Dispose of used batteries according to local recycling methods.
• The symbol ⏚ indicates fuses on the neutral line of permanently connected or non-reversible plug single-phase equipment. Components may remain live after fuse activation.

Battery Replacement:

• Risk of explosion if battery is not replaced correctly. Replace only with the same or equivalent type.

Wall Mounting:

• For injury prevention, the device must be securely fixed to the wall according to installation instructions.

Wired Network Antenna:

• The wired network antenna connected to this device must be isolated from the protective earth ground to prevent fire and other hazards.

Device Stability

The device may tip over, causing serious personal injury or death. Never place the device in an unstable position.

To prevent accidents, especially for children:

• Use cabinets or stands recommended by the manufacturer.
• Use only furniture capable of safely supporting the device.
• Ensure the device does not overhang the edge of the supporting furniture.
• Do not place the device on tall furniture (e.g., cabinets, bookshelves) without securing both the furniture and the device with appropriate supports.
• Do not place the device on fabric or other materials placed between the device and furniture.
• Educate children about the danger of climbing furniture to reach the device or its controls.
• When maintaining or repositioning an existing device, consider the above precautions.

Safety Signals

Pay attention to the following safety signals on the device:

• Altitude Symbol: Suitable for safe use only in areas below 5,000 meters altitude.
• Climate Symbol: Suitable for safe use only in non-tropical climatic conditions.

Precautions

• Moving the Device: Ensure the power plug is removed and all audio/video and fixed cables are disconnected. At least two people are required for moving. Move only in a vertical position.
• Thunderstorms: Do not touch the power cord or other connected wires during thunderstorms.
• Damage: If the device falls or the casing is damaged, immediately turn it off, unplug it, and contact service technicians for inspection and maintenance.
• Unauthorized Repair: Do not repair, modify, or disassemble the device without authorization. Contact service technicians for any faults.
• Malfunction: If the device malfunctions, emits smoke, or has an unusual odor, immediately turn it off, unplug it, and contact service technicians after the smoke or odor has disappeared.
• Cleaning: Unplug the power cord before cleaning. Do not use gasoline, thinners, or solvents, as they can deform the casing or damage the finish. Avoid prolonged contact with rubber or vinyl products. Clean the casing with a soft, dry cloth. Gently wipe the LCD screen with a soft, dry cloth. Do not clean the display or casing with a wet cloth.
• Extended Non-Use: If the device will not be used for an extended period (e.g., vacation), unplug the power cord. The device is not completely disconnected from power in standby mode and consumes a small amount of current.
• Climbing: Do not stand or climb on the device.

Environmental Precautions and Instructions

Everyone has a responsibility to protect the environment. Please pay attention to the following when using the product:

• Energy Saving: Saving energy is essential for environmental protection and can reduce electricity costs.
• Turn off the power switch (disconnect power) when the device is not in use.
• The device consumes power even in standby mode. If not used for a long time, turn off the power switch and avoid leaving it in standby.
• Energy consumption during use can be reduced by lowering the display brightness. Select the operating mode based on your needs. For devices with backlight brightness adjustment, reducing backlight brightness can lower display power consumption.

Accessories

Check the packaging for the following accessories. If any are missing, contact your local dealer.

• Included Accessories:
• Display Unit
• Remote Control
• Batteries (AAA)
• Power Cord (Includes EU and USA power cords)
• Product Manual
• Warranty Card

Note: Actual accessories may vary.

Optional Accessories

• Mounting Kit
• Base Stand
• Magnetic Bezel
• IR Extension Cable
• Headphone Jack to DB9 RS232 OUT Cable

Note: Illustrations of optional accessories are for reference only; the actual product may vary.

Functions and Features

Functions

• Commercial quality standard, continuous 7*24 hour operation, IP5X dustproof certification, wide range of applications.
• True standby technology and integrated RTC clock module provide ultra-low power consumption and scheduled on/off functions for energy conservation and environmental sustainability. Screen anti-burn-in settings significantly improve durability and lifespan.
• Wired and Wi-Fi network connections (including enterprise Wi-Fi) with domain user authentication ensure efficient wireless cooperation.
• Multiple interfaces: 2 USB channels (software disabled), 2 HDMI IN, 1 Audio OUT, 1 RS232 IN, 1 RS232 OUT, 1 RJ45, 1 IR IN, and 1 DP (TM series only).
• High hardware configuration: Android 13, 3+16G (TB series)/4+32G (TM series) ultra-large memory ensures smooth operation without jamming. Supports R232 interface for centralized control.
• Supports multiple traditional media formats:
  • Image decoding: JPG, JPEG, BMP, PNG
  • Audio decoding: MP2/MP3/WAV/OGG/FLAC/Ape/AAC/M4A/AIF/AIFF/ALAW/alac/WMA
  • Video decoding: DAT, MPG, TS, MPEG, M2V, TP, VOB, AVI, MP4, MOV, 3GP, AVI, OGM, 3G2, MKV, M2TS, MTS, M4V, FLV, F4V, PMP, ASF, RM, RMVB, H.264, AVS

Features

• Ultra-thin and minimalist design with narrow bezels for an elegant appearance.
• Central VESA holes support horizontal/vertical installation and can be paired with an ultra-thin bracket for seamless wall mounting. The included magnetic bezel offers a premium artistic experience.
• 4K Ultra-HD resolution, AG25% anti-glare commercial screen, NTSC 72% (TB series)/DCI-P3 93% (TM series) for a wide color gamut, rich image details, and true color reproduction.
• High brightness: 400nit (TB series)/500nit (TM series), providing clearer and brighter images than traditional TVs, suitable for commercial scenarios.
• Automatic white balance and image quality adjustment technology ensure consistent color across multiple screens.
• Pure Android system for an immersive experience.
• Integrated TCL EShow multimedia information release system for remote information release and device management.
• Supports USB video, audio, and image import, local playback, and auto-playback on startup.
• Open API interface ensures compatibility with client software and applications.

Note: Product performance is continuously improving. Specifications (including appearance and color) are subject to the actual product and may be updated without notice.

Wall Mounting Installation

1. Remove the screws from the mounting holes of the rear cover bracket. Some models may come with two or four screws, or no screws.
2. Use VESA screws to secure the bracket to the device (upper VESA holes). Two M6x16 screws are provided with the bracket.
3. Bracket installation is complete.
4. Hang the device on the wall following the mounting instructions.

Note: Illustrations are for reference only. The complete device does not include a bracket as a standard accessory. Purchase separately if needed and consult corresponding mounting instructions for correct installation.

Wall Mounting Specifications

VESA Hole Pattern Diagram

Shows the VESA hole pattern (A*B) and the relationship between the bracket, rear cover, and mounting screws.

Remote Control Keys and Instructions

Remote Control Diagram

Illustrates the buttons on the remote control and their functions:

• MUTE: Switches audio mute/on state.
• ENERGY/STANDBY/ON: Power on/off.
• Number Keys (0-9): Select numbers.
• HOME: Displays the home screen.
• OK Button: Confirms options.
• RETURN Button: Returns to the previous menu or interface.
• VOL +/-: Adjusts volume.
• MENU: Displays and exits menu options.
• Arrow Keys (Up/Down/Left/Right): Navigation keys.
• SOURCE: Displays viewing options and exits the source.

Battery Installation Diagram

1. Slide the battery compartment cover.
2. Insert two AAA batteries, observing polarity.
3. Close the battery compartment cover.

Note: For reference only, may vary by model.

Remote Control Precautions

• Aim the remote at the screen's reception area. If unresponsive, lower the key box and direct it for remote operation. Obstructions can cause malfunction.
• Replace batteries immediately if performance anomalies occur after prolonged use.
• Do not mix old and new batteries or different battery types.
• Low battery may cause electrolyte leakage, damaging the remote. Replace batteries promptly when power is low or the remote is not functioning.
• Remove batteries if the remote will not be used for a long time to prevent electrolyte leakage.
• Store the remote in a cool, dry place, away from direct sunlight, heat, and humidity.

Remote Control Lock

The system may activate a remote control lock. To unlock:

1. Press "1003" then "OK". If prompted to unlock, try operating the remote.
2. Press the directional keys (Up/Down/Left/Right) then "OK". If prompted to unlock, try operating the remote.

Connection

Device Terminal Interface Diagram

Illustrates the various ports on the device:

• Network Interface (RJ45)
• MDC via RS232 adapter
• HDMI/DP ports (HDMI1 IN, HDMI2 IN, DP IN)
• RS232 ports (IN, OUT)
• USB ports (USB3.0, USB2.0)
• Audio OUT
• IR IN

Connection Examples:

• Computer/set-top box/DVD player (with HDMI output) connected via HDMI/DP.
• USB storage device connected via USB.
• Home audio system (with digital voice signal input) connected via AUDIO OUT.
• External IR receiver cable for remote control signal reception.

Connection Tips:

• Place the power cord in the left-most channel and arrange other external device cables sequentially from right to left.
• HDMI ports support HDMI2.1 standard; HDMI1/2 support 4K@60Hz. External HDMI device version compatibility may affect performance.
• DP interface is supported on TM series with 4K@60Hz capability. Actual performance may vary.

Wired Network Connection Diagram

Shows a device connected to a router via a wired network.

Wireless Network Connection Diagram

Shows a device connected to a wireless router.

Network Connection and Settings

• Wired Network Connection: Select "Obtain IP Address Automatically" for dynamic IP or "Manually Set IP Address" for static IP. Follow on-screen instructions for manual IP entry.
• Wireless Network Settings: Connect to a wireless network by adjusting settings via "Settings -> All Settings -> Network -> Wireless Network -> Wi-Fi Switch".

Network Troubleshooting Tip: If experiencing intermittent screen blurring, reposition the router about 30 cm away from the device to eliminate potential interference.

Device Appearance

Diagram of Device Components

Illustrates the location of the power button, remote sensor, and key box.

• Remote Sensor: Press the remote control button pointing towards the sensor on the front of the product. Other display devices in the same space may cause unintentional control.
• Key Box: Remove the key box and use the remote control for distance operation. The key box extending below the product does not affect the power button's use.
• Power Button: Turns the device on/off.

Remote Sensor Range

• Screen Sensor: Operate the remote within a 2.5m to 4m distance from the sensor with a maximum angle of 30° left and right.
• Bottom Sensor: Operate the remote within a 7m to 10m distance from the sensor with a maximum angle of 30° left and right.

Basic Device Functions

• Startup: Connect the AC power; the device will start automatically. When in standby, press the power button on the remote or device to start.
• Shutdown: When the device is on, briefly press the remote's power button to enter standby. Briefly press the device's standby button to enter standby.
• Note: In case of power interruption or prolonged disuse, unplug the power cord promptly.
• Function Access: Access the device's initial page and use the Left/Right arrow keys on the remote to select different function items. When the remote focus moves to these function items, relevant applications will be displayed on the interface.

Q&A: Multimedia and Network Download Functions

1. Software Update Precautions:
   • Do not turn off the device during the update process.
   • Do not use the remote control during the update process.
   • Updates may take time (approx. 5 minutes), but network download speed can affect the duration. Be patient.
2. No Obvious Changes After Update: Updates may add new features, improve performance, or change the interface. Sometimes, changes are only performance improvements without visible interface modifications.
3. Update Interruption: If the update is interrupted due to power loss:
   • If a USB drive is inserted, do not remove it; restarting the USB drive may allow the update to resume.
   • If the USB drive update fails, try turning the device off and on again.
   • If the issue persists, contact customer support.
4. USB Device Not Detected:
   • Possible causes: faulty USB drive or insufficient power.
   • For faulty drives, connect to a computer for repair. Right-click the drive, select "Properties", then "Tools".
   • Insufficient power (indicated by a "click" sound) can prevent USB drives from functioning. USB devices require 5V and 500mA-700mA.
   • If power is insufficient, use both USB ports simultaneously with a Y-cable or an external power adapter (ensure compatibility).
   • Start the machine before inserting the USB drive.

HDMI Fault Analysis and Troubleshooting

• HDMI Fault:
  • Check cable connections between the device and the connected equipment. Reconnect the HDMI cable if necessary.
  • Verify that the external device's resolution meets the device's requirements.
• No Image, No Sound:
  • Check if the power outlet switch is on.
  • Check the power line connection.
  • Check the signal source.
• Disordered Image Ripples: Usually caused by local interference (e.g., cars, fluorescent lamps, hairdryers).
• No Color: A black screen in computer mode (when used as a monitor) may be due to unrecognized resolution settings. Switch to the optimal resolution or standard Windows resolutions.
• Normal Image, No Sound: If the volume is off, press the volume + button. If there is no physical volume button, adjust volume in system settings.
• Sound Without Image: Adjust the analog brightness level.
• Sparkle Interference: Black dots, horizontal lines, or flickering images are often caused by power systems, neon lights, electric drills, or other electronic devices.

Disclaimer of Liability

Keep the Warranty Card and purchase invoice for warranty service.

• Warranty Validity: Free maintenance service is provided during the warranty period with the purchase invoice and Warranty Card. The product serial number must match. If the purchase invoice is missing, the manufacturing date indicated by the serial number is used as the warranty start date (30 days later). Without both documents, service is charged.
• Installation and debug records alone are not valid warranty certificates; they must be accompanied by valid invoices.
• To the maximum extent permitted by law, this warranty does not cover losses, damages, faults, or defects arising from:
  • Improper product setup, installation, positioning, or adjustment.
  • Normal wear and tear.
  • Failure to use or maintain the product according to instructions, specifications, or manufacturer recommendations.
  • Disassembly, repair, or service performed by unauthorized personnel.
  • Use of defective or incompatible parts or accessories.
  • Accidents, theft, vandalism, misuse, abuse, negligence, collisions, computer viruses, fire, flood, liquid spills, earthquakes, storms, acts of God, or other events beyond TCL's reasonable control.
  • Defective pixels within the manufacturer's acceptable limit (less than 12 defective pixels if no specific limit is stated). Normal limitations of LCD/plasma technology may result in some dark or partially lit pixels.
  • Exposure to excessive heat, humidity, or other environmental conditions (dust, rodents, insects, rust, corrosion, salt buildup, inadequate ventilation).
  • Prolonged display of static or repetitive images, which may cause permanent damage.
  • Electrical issues, including power surges, spikes, or interruptions.
  • External interference from other products or sources.
  • Incompatibility or incorrect configuration of connected equipment.
  • Inability to read or output damaged or copied content.
  • Software, content, or service errors/failures provided by third parties.
  • Use of any equipment, system, utility, service, application, part, or other item not provided or authorized by TCL.
  • Aesthetic, structural, or mounting elements (brackets, wall mounts, shelves, doors).
  • Consumable parts or accessories (bulbs, globes, batteries, cables) or lost items.
• TCL is not liable for warranty claims if:
  • The product was not purchased new from TCL or an authorized reseller.
  • The product's serial number has been damaged, altered, or removed.
  • Internal hardware or software has been accessed or tampered with without TCL's prior authorization.
  • The user violates any provision of this warranty.
• Products outside the warranty period or scope of liability will be charged for services according to the prescribed fee standards.

Complete Device Technical Specifications

Power Supply Voltage: 100-240V ~ 50/60Hz (subject to warning label on the back)

Operating Environment:

• Operating Temperature: 0℃ - 45℃
• Storage Temperature: -20℃ - 60℃
• Operating Humidity: 20%RH-80%RH
• Storage Humidity: 10%RH-90%RH
• Altitude: ≤5000m (Refer to device label for applicable altitude range if specified; device label takes precedence).
• Display Status Mode: On-screen display.
• Adjustment Status Indicator: On-screen menu.
• Network Interface: R45/10/100m. BASE.
• USB 2.0: 5.0V ⎓ 500mA.
• USB 3.0: 5.0V ⎓ 1A (limited to models with USB 3.0).

Product Certification

This product has passed inspection and is approved for delivery.

Quality Inspector: PASS, Inspector No. 6

Manufacturer: TCL KING ELECTRICAL APPLIANCES (HUIZHOU) CO., LTD

Address: ZHONGKAI NEW HIGH-TECH INDUSTRIES, DEVELOPMENT ZONE SECTION 78, HUIZHOU, GUANGDONG, CHINA