TCL Digital Signage Product Manual

Table of Contents

The document includes sections on safety warnings, device stability, safety signage, attention guidelines, environmental precautions, accessories, optional accessories, functions and features, wall mounting, wall mounting specifications, remote control instructions, connection, device appearance, basic functions, multimedia and network download FAQs, HDMI troubleshooting, warranty exclusions, and technical specifications.

Safety Warnings

General Safety: Always read and understand precautions before use. Ensure proper ventilation, avoid open flames, and protect from splashes. Secure the device to prevent tipping, especially on unstable surfaces. Professional installation is recommended for wall mounting. Ensure proper grounding for Class I devices. Keep batteries away from heat and dispose of them responsibly.

Battery Safety: Incorrect battery replacement can lead to explosion. Use only the specified battery type. Low battery power can cause leakage, damaging the remote. Replace batteries promptly when power is low. Remove batteries if the remote will not be used for extended periods. Store the remote in a cool, dry place, away from direct sunlight and humidity.

Electrical Safety: Do not touch power cables or other wires during thunderstorms. If the device falls or is damaged, unplug it immediately and contact service technicians. Do not attempt repairs or modifications without authorization.

Cleaning: Unplug the device before cleaning. Use a soft, dry cloth. Avoid using gasoline, thinner, or solvents, as they can deform the casing or damage the finish. For LCD screens, use a soft, dry cloth and avoid moisture.

Extended Non-Use: Unplug the power cord if the device will not be used for a long period to conserve energy. The device consumes power even in standby mode.

Device Stability

To prevent serious injury or death from the device tipping over, never place it in an unstable position. Use recommended cabinets or stands. Ensure the device does not overhang the support furniture. For tall furniture, secure both the furniture and the device. Avoid placing the device on fabrics or other materials between the device and furniture. Educate children about the dangers of climbing furniture to reach the device.

Safety Signage

Pay attention to the following safety signs on the device:

• Suitable for use in areas below 5000m altitude.
• Suitable for use in non-tropical climatic conditions.

Attention Guidelines

• When moving the device, ensure it is unplugged and all cables are disconnected. At least two people are recommended for moving. The device must be moved vertically.
• Do not touch power cables or other wires during thunderstorms.
• If the device falls or the casing is damaged, turn it off immediately, unplug it, and contact service technicians.
• Do not repair, modify, or disassemble the device without authorization.
• If the device malfunctions, emits smoke, or an unusual odor, turn it off immediately, unplug it, and contact service technicians after confirming the issue has subsided.
• When the device is not in use for an extended period, unplug the power cord. The device consumes a small amount of current even in standby mode.
• Do not stand on or climb the device.

Environmental Precautions

Energy Saving: Save energy to protect the environment and reduce electricity costs. Turn off the power switch when the device is not in use. Reduce screen brightness to lower power consumption. For devices with backlight brightness adjustment, decreasing backlight brightness can further reduce screen power consumption.

Accessories

Included accessories typically include: Unit of surveillance, Remote control, Batteries, Power cable (with EU and US plugs), Product manual, and Warranty certificate. Verify contents upon unboxing and contact your local retailer if any items are missing. Accessories are subject to change without notice.

Optional Accessories

Optional accessories may include: Fixing kit, Base kit, Magnetic photo frame, IR extension cord, and Headphone jack to DB9 RS232 OUT cable. Illustrations are for reference only; actual products may vary.

Functions and Features

Functions: Commercial-grade quality, 24/7 operation, IP5X dustproof certification, wide application range. Features include real-time standby technology, integrated RTC clock for low power consumption and scheduled on/off functions, and screen anti-burn technology for enhanced durability. Network connectivity includes wired and Wi-Fi (including enterprise Wi-Fi) with domain name user authentication for efficient wireless cooperation. Multiple interfaces are available: 2 USB channels (software disabled), 2 HDMI IN, 1 Audio OUT, 1 RS232 IN, 1 RS232 OUT, 1 RJ45, 1 IR IN, and 1 DP (TM series only). Hardware configuration includes Android 13, with memory options of 3+16G (TB series) or 4+32G (TM series) for smooth operation. Supports R232 interface for centralized control. Supports multiple multimedia formats including JPG, JPEG, BMP, PNG (image), MP2, MP3, WAV, OGG, FLAC, Ape, AAC, M4A, AIF, AIFF, ALAW, alac, WMA (audio), and DAT, MPG, TS, MPEG, M2V, TP, VOB, AVI, MP4, MOV, 3GP, AVI, OGM, 3G2, MKV, M2TS, MTS, M4V, FLV, F4V, PMP, ASF, RM, RMVB, H.264, AVS (video).

Features: Ultra-thin and minimalist design with narrow bezels. VESA mounting support for horizontal/vertical installation with seamless wall mounting using ultra-thin fixings. Optional magnetic photo frame for artistic display. Ultra-HD 4K resolution with anti-glare screen (AG25%), NTSC 72% (TB series) / DCI-P3 93% (TM series) for rich and detailed images. High brightness: 400 nits (TB series) / 500 nits (TM series) for clearer and brighter images, suitable for commercial scenarios. Automatic white balance and image quality adjustment for consistent multi-screen display. Pure Android system for an immersive experience. Integrated TCL EShow multimedia information broadcast system for remote information and device management. Supports video, audio, and image import via USB with local playback and auto-start playback. Open API interface ensures compatibility with client software and applications.

Note: Product performance is constantly improving. Specifications are subject to change without notice.

Wall Mounting

Step 1: Remove the screws from the rear mounting holes. Note that some models may come with two, four, or no screws.

Step 2: Use VESA screws (M6x16) to attach the bracket to the device's upper VESA holes. Two screws are provided with the bracket.

Step 3: The bracket mounting is complete.

Step 4: Hang the device on the wall according to the bracket's instructions.

Note: Steps are illustrative; the physical product appearance may differ. The device does not include a bracket as a standard accessory. Purchase separately and refer to the bracket's instructions for correct installation.

Wall Mounting Specifications

The VESA hole diagram shows measurements A and B for screw hole specifications. The table provides details for different models:

Remote Control and Instructions

Remote Control Diagram: Identifies buttons for Power (Standby/On), Mute, Home, Number keys, OK, Return, Volume Up/Down, Configuration, Menu, Navigation (Up/Down/Left/Right), and Source.

Battery Installation:

1. Slide the battery compartment cover to the side.
2. Insert two AAA batteries, observing polarity.
3. Slide the cover back to close.

Usage Precautions:

• Point the remote at the screen's reception area. If unresponsive, try operating from a closer distance or ensure no obstacles.
• Replace batteries immediately if performance degrades.
• Do not mix new and used batteries or different battery types.
• Low battery power can cause leakage and damage. Replace batteries promptly.
• Remove batteries for long periods of non-use.
• Store the remote in a cool, dry place, away from direct sunlight, heat, and humidity.

Remote Control Lock: To unlock, press '1003' then 'OK', or press navigation buttons then 'OK'.

Connection

Device Terminal Interface: Diagrams show connections for Network (RJ45), RS232 (IN/OUT), HDMI (IN 1/2), DP (IN), USB (3.0/2.0), Audio OUT, and IR IN. Also shows connections for PC/Decoder/DVD player, USB storage device, and Home audio system.

Tips:

• For display issues, reposition the router about 30 cm away from the device to eliminate interference.
• HDMI ports support HDMI 2.1 and 4K@60Hz. Ensure external devices use compatible HDMI versions.
• DP interface is supported on TM series with 4K@60Hz capability. Actual performance may vary.

Wired Network Connection: Select 'Obtain IP address automatically' for dynamic IP or 'Manually configure IP address' for static IP. Follow on-screen prompts to enter IP address using the virtual keyboard.

Wireless Network Connection (Wi-Fi): Access 'Settings' > 'All Settings' > 'Network' > 'Wireless Network' > 'Wi-Fi Switch' to establish a wireless connection.

Device Appearance

Remote Control Operation: Point the remote at the distance sensor on the front of the device. Using other display devices in the same space may cause unintended control.

Touch Box: Pull out the touch box for remote operation. The touch box's position does not affect the power button function.

Power Button: Turns the device on/off.

Distance Sensor: Operates within a specific angle and distance range (2.5m-4m at 30° left/right for screen sensor, 7m-10m at 30° left/right for bottom sensor).

Basic Functions

• Power On: Connect the power cord; the device starts automatically. Press the remote or device power button when in standby mode.
• Power Off: Briefly press the remote power button to enter standby mode. Briefly press the device standby button to enter standby mode. Note: Unplug the power cord during prolonged power outages or service shutdowns.
• Accessing Functions: Go to the device's home page and use the Left/Right navigation buttons to select functions. The relevant applications will display when the focus is on the function entry.

Multimedia and Network Download FAQs

1. Software Upgrade Precautions: Do not cut power during upgrades. Do not use the remote during upgrades. Upgrades may take time; network download speed affects APK download time. Be patient.
2. No Obvious Change After Upgrade: Upgrades may add new features or improve performance. Interface changes may or may not be apparent.
3. Accidental Interruption During Upgrade: If a USB drive is inserted, do not remove it. Restart the device with the USB drive. If no USB is used, power off and restart the device. If issues persist, contact customer service.
4. USB Device Not Detected: This could be due to HDD malfunction or insufficient power. For HDD malfunction, repair the drive on a computer. Insufficient power (indicated by clicking sounds) requires 5V/500mA-700mA. Use both USB cable plugs or an external power supply. Ensure the device is powered on before inserting the USB drive.

HDMI Troubleshooting

HDMI Failure: Check cable connections. Verify external device resolution meets requirements.

No Image/Sound: Ensure the power switch is on. Check power cable connection. Verify signal source.

Disordered Image Ripples: Usually caused by local interference (e.g., cars, fluorescent lamps, hairdryers).

No Color (Computer Mode): May be due to unrecognized resolution. Set to optimal or standard Windows resolution.

Normal Image, No Sound: Check volume settings. Adjust volume using the '+' button or system settings if physical buttons are absent.

Sound, No Image: Adjust analog brightness.

Spark Interference: Black dots, horizontal lines, or flickering images can be caused by ignition systems, neon lights, electric drills, or other electronic devices.

Warranty Exclusions

Keep the warranty and purchase invoices as proof of warranty for free maintenance services. Valid warranty requires presentation of both invoices. If the purchase invoice is missing, the manufacturing date from the serial number is used, with a 30-day grace period. Installation and debugging records alone are not valid warranty certificates. This warranty does not cover losses, damages, failures, or defects resulting from:

• Incorrect installation, setup, or adjustment.
• Normal wear and tear.
• Improper use or maintenance.
• Unauthorized disassembly, repair, or maintenance.
• Use of defective or incompatible parts/accessories.
• Accidents, theft, vandalism, misuse, abuse, negligence, collisions, computer viruses, fire, flood, spills, earthquakes, storms, or other events beyond TCL's reasonable control.
• Defective pixels within manufacturer specifications (less than 12 visible defective pixels).
• Exposure to excessive heat, humidity, dust, pests, rust, corrosion, salt buildup, or inadequate ventilation.
• Prolonged display of static images causing permanent damage.
• Electrical issues like surges, sags, or incorrect voltage/current.
• External interference from other products or sources.
• Incompatibility or incorrect configuration of connected equipment.
• Inability to read or reproduce damaged or copied media.
• Software errors or failures in third-party applications or services.
• Use of unauthorized equipment, systems, or accessories.
• Cosmetic or structural elements, including mounts and fixings.
• Consumables (bulbs, batteries, cables) or lost parts/accessories.

TCL is not responsible for warranty claims if:

• The product was not purchased new from TCL or an authorized retailer.
• The serial number has been damaged, altered, or removed.
• Internal hardware or software has been accessed or tampered with without authorization.
• Any provision of this warranty is breached.

Products out of warranty or scope will be serviced at standard rates.

Technical Specifications

Power Supply Voltage: 100-240V ~ 50/60Hz.

Operating Environment:

• Service Temperature: 0°C - 45°C
• Storage Temperature: -20°C - 60°C
• Service Humidity: 20%RH-80%RH
• Storage Humidity: 10%RH-90%RH
• Altitude: ≤5000m (device markings prevail if specific altitude range is indicated).
• Status Display Mode: On-screen display.
• Setting Indicator: On-screen window menu.
• Network Interface: RJ45/10/100m socket.
• USB 2.0: 5.0V - 500mA.
• USB 3.0: 5.0V - 1A (limited to models with USB 3.0).

Product Certification

This product has passed inspection and is approved for delivery by TCL KING ELECTRICAL APPLIANCES (HUIZHOU) CO., LTD.