TCL Digital Signage - Product Manual

Important Safety Information

Please read and understand these precautions carefully before using this product and keep the manual for future reference.

• The device must be kept in a well-ventilated environment.
• Ventilation openings should not be covered with objects like newspapers, tablecloths, or curtains that may obstruct ventilation.
• Do not place sources of open flame, such as lit candles, on the device.
• The device should not be exposed to dripping or splashing, and no objects filled with liquid, such as vases, should be placed on the device.
• To prevent tipping hazards, ensure all edges of the device are within the support and do not place the device on unstable trolleys, shelves, or tables that cannot support its weight.
• The device must be securely fixed to the wall by professionals.
• Class I construction devices (normally with a three-core power cord that must be earthed) must be connected to a mains socket with protective earthing.
• When connecting a Class I multimedia system with the device (normally with a three-core power cord that must be earthed) and a Class II device (normally with a two-core power cord without special earthing requirement) to the power supply, ensure reliable connection of the protective earth of the Class I device. Devices that must be connected to the communications network and wired network in the multimedia system must comply with the isolation requirements of the communications network and the wired network. The device's power plug or coupler serves as the device's disconnect device and must remain easily accessible.
• Terminals marked with ⚡ are live and dangerous, and should be connected to external wires by qualified personnel or by pre-fabricated cables or cords.
• After moving the device from a low-temperature area to a warm area, the temperature difference may cause condensation inside the device. The device should only be connected after the condensation has completely evaporated and disappeared.
• Batteries (packs or mounted batteries) must be kept away from sunlight, fire, or similar overheating environments. Battery waste must be recycled through local recycling methods for environmental protection.
• The symbol ⏒ indicates the use of fuses in the neutral line of permanently connected single-phase equipment or equipment with non-reversible plugs. After the fuse is activated, components still under voltage in the equipment may pose a hazard during maintenance.

Attention: If the battery is not replaced correctly, there is a risk of explosion and it can only be replaced with batteries of the same type or equivalent type.

Warning: To avoid injury, the device must be securely fixed to the wall according to the installation instructions.

The wired network antenna connected to this device must be isolated from the protective earth, otherwise it may cause fires and other dangers!

Device Stability

The device can tip over, causing serious injury or death. Never place the device in an unstable position. Many injuries, especially to children, can be avoided by adopting simple preventive measures, such as:

• Use cabinets or supports recommended by the device manufacturer.
• Only use furniture that can safely support the device.
• Ensure the device does not overhang the edge of the supporting furniture.
• Do not place the device on top of tall furniture (such as cabinets or shelves) without securing the furniture and the device with appropriate supports.
• Do not place the device on fabrics or other materials placed between the device and the furniture.
• Inform children about the danger of climbing on furniture to reach the device or its controls.
• If an existing device needs to be maintained and repositioned, the above precautions should also be taken into consideration.

Safety Signs

Pay attention to the following safety signs on the device:

• Suitable for safe use in areas below an altitude of 5000m.

• Suitable for safe use in non-tropical climatic conditions.

Care and Handling

• Moving the Device: Ensure the power plug is removed from the power outlet and disconnect audio/video cables and all fixed cables. At least two people are needed to move the device. The device can only be moved vertically.
• Thunderstorms/Lightning: Do not touch the power cord or other connected wires and cables during a thunderstorm or lightning.
• Damage: Immediately unplug the device and remove the power plug from the outlet if the device falls or the casing is damaged. Contact service technicians for inspection and maintenance.
• Unauthorized Repairs: Do not repair, modify, or disassemble the device without authorization. In case of malfunction, contact service technicians for inspection and maintenance.
• Smoke/Smell: Immediately unplug the device and remove the power plug from the outlet if the device malfunctions or emits smoke or a strange smell. Contact service technicians after confirming that the smoke and smell have disappeared.
• Cleaning: Disconnect the power cord before cleaning the device. The device cannot be cleaned with gasoline, thinner, or solvents that may deform the casing or damage the finish. Stains may appear when rubber or vinyl products come into contact with the device for a long time. If the casing is dirty, wipe it with a soft, dry cloth. When cleaning the LCD, gently wipe the LCD surface with a soft, dry cloth. Note: Do not clean the screen and casing with a wet cloth.
• Long Periods of Non-Use: When the device is not in use for a long period (e.g., going on vacation or traveling), unplug the power cord from the power outlet. The device is not completely disconnected from the power supply, even in standby mode, and will continue to consume a small amount of current.
• Do not climb: Do not stand on or climb on the device.

Environmental Precautions and Instructions

Everyone has the responsibility and obligation to protect the environment. When using the product, pay attention to the following aspects.

• Energy Saving: Energy saving is essential not only for environmental protection but also reduces electricity costs.
• When the device is not in use, turn off the power switch (cut off power) to save energy.
• The device also consumes electricity in standby mode. If not used for a long period, turn off the power switch as much as possible and do not leave the device in standby mode for too long.
• Energy consumption during use can be reduced by lowering screen brightness. It is advisable to select the operating mode as needed. For devices with a backlight brightness adjustment function, screen energy consumption can be reduced by lowering the backlight brightness.

Accessories

Check if the following accessories are in the packaging box; otherwise, contact your local dealer.

• Included Accessories:
• Monitoring Unit x1
• Remote Control x1
• Batteries x2
• Power Cords (Includes EU and US power cords) x2
• Product Manual x1
• Warranty Card x1

Note: Actual accessories may vary and are subject to change without prior notice.

Optional Accessories List

• Mounting Kit
• Base Stand
• Magnetic Picture Frame
• IR Extension Cable
• Headphone Jack for DB9 RS232 OUT Cable

Note: Illustrations of accessories are for reference only, and the actual product may vary.

Functions and Features

Functions

• Commercial-grade quality, 7*24 hour continuous operation, IP5X dustproof certification, wide range of applications.
• True Standby technology (true standby mode) and built-in RTC clock module allow for ultra-low power consumption and scheduled on/off functions to promote energy saving and environmental sustainability. Anti-burn-in screen settings significantly increase screen durability and lifespan.
• Wired and Wi-Fi network connections (including enterprise Wi-Fi), along with domain name user authentication login, ensure efficient wireless cooperation.
• Multiple interfaces: 2-channel USB (software disabled), 2-channel HDMI IN, 1-channel Audio OUT, 1-channel RS232 IN, 1-channel RS232 OUT, 1-channel RJ45, 1-channel IR IN, and 1-channel DP (for TM series only).
• High hardware configuration, Android 13, 3+16G (TB series)/4+32G (TM series), ultra-large memory, smooth operation without interference, R232 interface support, convenient for users to perform centralized control functions.
• Various mainstream social media formats:
• Image decoding: JPG, JPEG, BMP, and PNG
• Audio decoding: MP2/MP3/WAV/OGG/FLAC/Ape/AAC/M4A/AIF/AIFF/ALAW/alac/WMA
• Video decoding: DAT, MPG, TS, MPEG, M2V, TP, VOB, AVI, MP4, MOV, 3GP, AVI, OGM, 3G2, MKV, M2TS, MTS, M4V, FLV, F4V, PMP, ASF, RM, RMVB, H.264, AVS

Characteristics

• Ultra-thin and minimalist body design, uniformly narrow bezels, and elegant appearance.
• Central VESA holes support horizontal/vertical installation and can be combined with an ultra-thin bracket for perfect wall mounting. Additionally, the included magnetic picture frame provides the ultimate artistic experience.
• Ultra-HD 4K resolution, anti-glare commercial screen AG25%, NTSC 72% (TB series)/DCI-P3 93% (TM series), high color gamut, rich and delicate image details, restoring true colors.
• High brightness of 400nit (TB series)/500nit (TM series), clearer and brighter image than a TV, more suitable for commercial scenarios than a traditional TV.
• Automatic white balance technology and image quality adjustment, with no color differences for multi-screen viewing.
• Pure Android system ensures an immersive experience.
• The built-in TCL EShow multimedia information display system allows for remote information display and device management.
• Supports importing videos, audio, and images via a USB drive, local standalone playback, and automatic playback on startup.
• The open API interface ensures compatibility with client software, and client applications can be automatically activated on startup.

Note: Product performance is continuously improving. All product specifications (including appearance and color) are subject to the actual product and may be updated without prior notice.

Wall Mounting

1. Remove the mounting screws from the rear cover holes. Note: Some models may come with two screws, four screws, or no screws.
2. Use the VESA screws to attach the bracket to the device (upper VESA holes). Two M6x16 screws are provided with the bracket.
3. Bracket installation is complete.
4. Hang the device on the wall according to the mounting instructions.

Notes: 1. Steps are illustrative; product appearance is subject to the physical object. 2. The complete device does not include a bracket as a standard accessory. If necessary, purchase it separately and consult the corresponding mounting instructions for correct configuration.

Wall Mounting Specifications

VESA Hole Pattern Diagram

Device Rear View

Remote Control Instructions and Keys

Schematic Diagram of the Remote Control

• MUTE: Mute/unmute audio
• HOME: Display home screen
• OK Button: Confirm options
• RETURN: Return to the previous menu or menu interface
• VOL +/-: Volume up and down
• POWER: Standby/On mode
• Numeric Keys: Select numbers
• SETUP: View and exit menu
• MENU: Exit menu options
• Arrow Keys: Navigation keys (Up/Down, Left/Right)
• SOURCE: Display and exit source options

Note: For reference only, may vary by model.

Battery Installation Diagram for Remote Control

1. Push the battery compartment cover to the side.
2. Insert two AAA batteries according to the polarity marked in the battery compartment.
3. Push to close the battery compartment cover.

Remote Control Usage Precautions

• When operating the main unit with the remote control, point it towards the screen's reception area. If the remote control does not respond, you may need to pull down the key cover and direct the cover towards the remote control. If there is an obstacle between the main unit and the remote control, it may cause malfunction.
• To ensure optimal remote control performance, replace the battery immediately if abnormal operation is detected after prolonged battery use.
• Do not mix new and old batteries or batteries of different types.
• When the battery is low, electrolyte leakage may occur, which can damage the remote control. Replace the battery immediately when you notice the battery is weak or the remote control is not functioning.
• If the remote control is not used for a long period, remove the battery to prevent electrolyte leakage.
• When the remote control is not in use, store it in a cool, dry place. Avoid direct sunlight, exposure to heat, and storage in humid areas.
• The system may activate remote control lockout, which will prevent the infrared remote control from operating the device. To unlock, try the following operations:
1. Press the "1003" button, then the "OK" button. After seeing the message to unlock the remote control, try using it.
2. Press the "Up/Down/Left/Right" button, then the "OK" button. After seeing the message to unlock the remote control, try using it.

Connection

Device Terminal Interface

• Network Interface: For MDC via RS232 adapter
• Computer/Set-top Box/DVD Player: (Audiovisual device with HDMI output terminal)
• USB Storage Device
• Home Audio System: (Audio device with digital voice signal input terminal)
• For external infrared cable to receive remote control signals

Tips:

• Place the power cord in the leftmost channel and arrange other device cables sequentially from right to left in the channel.
• 1. The HDMI port supports HDMI2.1 standard, HDMI1/2 supports 4K@60Hz. However, there may be issues with external HDMI devices if their version is too low, which may result in malfunction.
• 2. The DP interface is only supported on the TM series, with a 4K@60Hz capability. Actual performance may vary depending on the specific product.

Connection

Schematic Diagram of Wired Network Connection

Device ↔ Router ↔ Internet

Schematic Diagram of Wireless Network Connection

Device )) Wireless Router ↔ Internet (Ensure at least 30cm distance)

Tips:

If the device experiences intermittent blurred screen issues during use, it is recommended to reposition the router approximately 30 cm away from the device to see if the problem disappears, thus eliminating potential router interference.

Network Connection and Settings

This device offers two connection options for users to choose from.

• Wired Network Connection and Settings: If the user's network can dynamically obtain an IP address, select "Obtain IP address automatically" for network connection. If a static IP address needs to be entered, select "Manually set IP address". After entering the manual IP address input interface, press the OK button to bring up the virtual keyboard, press the Up/Down/Left/Right buttons to select numbers, and then press the OK button to confirm the input. After entering each set of numbers, move to the next input field until all entries are complete. Press the "Back" button on the remote control to exit the virtual keyboard and then select "Connect" to initiate automatic network connection.
• Wireless Network Settings: When using Wi-Fi to connect to a wireless network, the network connection can be established by adjusting the settings in this menu. Select "Settings -> All Settings -> Network -> Wireless Network - Wi-Fi Switch".

Device Appearance

Sensor Remote

Press the remote control button pointing to the sensor on the front of the product to perform the corresponding function.

Using other display devices in the same space as this product's remote control may cause those devices to be controlled unintentionally.

Key Box

Remove the key box and use the remote control for remote operation.

Power Button

Turn the device on/off.

Screen Sensor: At a distance of 2.5m to 4m from the sensor on the product, operate the remote control within an angle of up to 30° to the left and right.

Bottom Sensor: At a distance of 7m to 10m from the sensor on the product, operate the remote control within an angle of up to 30° to the left and right.

Note: The key box extending from the bottom of the product does not affect the use of the power button.

Basic Device Functions

• Startup: Connect the AC power supply, and the device will start automatically. When the device is in standby mode, press the ⏇ button on the remote control or the device to start it.
• Shutdown: When the device is on, briefly press the ⏇ button on the remote control to enter standby mode; briefly press the Standby Mode button on the device to enter standby mode. Note: In case of power failure or service outage for a long period, unplug the power cord from the outlet promptly.
• Function Entry: Go to the device's home screen and press the Left/Right button on the remote control to select different function entries. When the remote control focus moves to these function entries, the relevant applications are displayed on the interface.

FAQ about Multimedia and Network Download Function

1. What should I pay attention to when updating the software?
   A: (1) Do not turn off the device during the update process; (2) Do not use the remote control for any operation during the update process; (3) The software update process may take a long time (generally about 5 minutes), but the APK download process via the network is affected by the network, so it cannot be accurately estimated. Therefore, please wait patiently.
2. Why are there no obvious changes after the software update?
   A: Sometimes, software updates are intended to add new functions, while other times they are to improve device performance. Therefore, the content of each update is different. After the update, new functions may be added and there may be obvious interface changes. Or there may be no interface changes or added functions, but only improved performance.
3. What if I accidentally touch the power supply during the update process and terminate the update?
   A: Specific treatment methods: If a USB drive is inserted into the device, do not remove it. With the USB drive reboot, it should be possible to update. If the update does not start with the USB drive, you also need to turn off the device and restart it to see if it is normal. If you still cannot update again, contact the customer service center.
4. Why is the USB device not detected when the USB drive is connected?
   A: This may be due to a faulty mobile hard drive or insufficient power supply. If it is a faulty mobile hard drive, the mobile hard drive needs to be accessed by a computer, and then the mobile hard drive should be repaired. Specific steps: First, locate the drive on the computer, right-click the mobile hard drive, select "properties" in the pop-up box, and then select "tools". After that, start repairing the mobile hard drive or the selected USB drive. Second, if the power supply for the mobile hard drive is insufficient (the mobile hard drive will emit a "click" sound), it will cause the hard drive to not function normally. A voltage of 5V and a current of 500MA-700MA are required for USB devices to function. If the power supply is insufficient, it will cause read/write errors or even failure to recognize the mobile hard drive. The device will function correctly with USB within this range. If there is a power shortage, connect both plugs of one end of the USB cable to the USB port at the same time to increase the power supply. Additionally, you can use an external power supply (pay attention to choosing a suitable model). It is necessary to start the machine before inserting the USB drive.

HDMI Troubleshooting

HDMI Failure

1. Check if the device-to-device connection cable is connected correctly or reconnect the HDMI cable.
2. Check if the resolution of the external device meets the device's requirements.

No Image, No Sound

• The power outlet switch is not turned on.
• Poor connection of the power line.
• Check the signal source.

Image with Confusing Ripples

Usually caused by local interference. For example, cars, fluorescent lamps, hair dryers, etc.

No Color

A black screen in computer mode (i.e., when used as a computer monitor) may be due to an unrecognized resolution set by the computer. It is recommended to change to the optimal resolution or other standard Windows resolutions.

Normal Image, No Sound

If the volume is not turned up, press the volume + key; if there is no physical volume key, adjust the volume in the system settings.

Sound but No Image

Adjust the analog brightness.

Spark Interference

Black dots, horizontal lines, or images that appear to oscillate and shake. These phenomena are often caused by ignition systems, neon lights, interference from electric drills, or other electronic devices.

Disclaimer

I. Warranty Note: Please keep the Warranty Note properly. This Warranty Note and the purchase invoice together constitute the warranty certificate for free maintenance service during the warranty period.

II. Valid Warranty Certificate:

1. In case of product failure during the warranty period, the consumer will receive free maintenance service upon presentation of the purchase invoice and the Warranty Note. To benefit from free maintenance service, the serial number of the product to be repaired must match that on the Warranty Note. In the absence of a purchase invoice, the manufacturing date indicated by the serial number is extended by 30 days as the start of the warranty period. Without the purchase invoice and Warranty Note, consumers cannot benefit from free maintenance service and will be charged for the service.
2. Installation and debugging records cannot serve as a warranty certificate alone but must be accompanied by valid invoices.

III. To the maximum extent permitted by law, this warranty does not cover, and no warranty claim can be made regarding any loss, damage, failure, or defect related to or resulting from any of the following:

1. Improper configuration, installation, or positioning of the product, or incorrect adjustment of product-related settings or controls.
2. Normal wear and tear of the product.
3. The product is not used or maintained in accordance with the manufacturer's instructions, specifications, or recommendations.
4. Disassembly, repair, maintenance, or other work performed on or in relation to the product by anyone other than an authorized repairer or authorized service provider.
5. Use of defective or incompatible parts or accessories with the product.
6. Accident, theft, vandalism, misuse, abuse, negligence, collision with another object, computer virus operation, fire, flood, spill, or liquid ingress, earthquake, thunderstorm activity, acts of God, or any other event or circumstance occurring in relation to the product that is beyond TCL's reasonable control.
7. Defective pixels on the product, where the visible number of such defective pixels is less than or equal to the acceptable number of defective pixels indicated in the manufacturer's specifications (or where no such specifications exist for defective pixels for the product, and where there are fewer than 12 defective pixels), recognizing that a normal limitation of LCD and plasma panel technology (and associated manufacturing processes) is that the screen may exhibit some bright, dark, or partially lit pixels.
8. Exposure of the product to excessive heat or humidity or other environmental conditions, including dust, rodents, insects, rust, corrosion, salt accumulation, or inadequate ventilation.
9. Displaying an image or images on the product screen for a prolonged period, recognizing that permanent damage may occur to a product if static or repetitive images are left or used on the screen for an extended period.
10. Electrical problems, including power surges, spikes, or drops, or incorrect or fluctuating voltage or current.
11. External interference or other interference resulting from or caused by other products and/or sources.
12. Incompatibility with or configuration of equipment connected to the product.
13. Inability of the product to read or play damaged or copied data media.
14. Any error or failure in software applications, content, and/or service provided by a person or entity (other than TCL) accessed through the product.
15. Use of any other equipment, systems, utilities, services, applications, parts, or other items not provided or authorized by TCL.
16. Cosmetic, structural, or mounting elements associated with the product, including brackets, wall mounts, shelves, or doors.
17. Consumables (e.g., bulbs, globes, batteries, and cables) or lost parts or accessories associated with the product.

IV. Without limiting the other provisions of this warranty and to the maximum extent permitted by law, this warranty shall not apply, and TCL shall not be liable under any warranty claim, in relation to the product, if one or more of the following situations apply:

1. The product was not purchased by the user as a new item from TCL or from a retailer that, at the time of purchase, was authorized by TCL to sell the product to the user.
2. The product's serial number has been damaged, modified, or removed.
3. Any internal hardware or software associated with the product has been accessed or tampered with without TCL's prior authorization.
4. The user violates any provision of this warranty.

V. Products exceeding the warranty period or scope of warranty liability will be charged for corresponding services according to the prescribed charging standard.

Complete Device Technical Specifications

Power Supply Voltage Range: 100-240V ~ 50/60Hz (subject to the warning label on the back)

Operating Environment:

• Operating Temperature: 0°C - 45°C
• Storage Temperature: -20°C - 60°C
• Operating Humidity: 20%RH-80%RH
• Storage Humidity: 10%RH-90%RH

Altitude: ≤ 5000m (if the device is marked with an applicable altitude range, the specifications indicated on the device prevail)

• Status Display Mode: On-screen display
• Adjustment Status Indicator: Screen window menu
• Network Interface: RJ45/10/100m. BASE
• USB 2.0: 5.0V = 500mA
• USB 3.0: 5.0V = 1A (limited to models with USB 3.0)