Crystal Quest High Flow Whole House Water Filter

IMPORTANT INFORMATION

Installation must be made in an area protected from the elements and freezing. The unit must be protected from rain, dust, flooding, snow, freezing, and direct sunlight (exposure to direct sunlight may cause algae growth). Failure to comply will void the warranty.

• Do not run 1/2" I.D. semi-rigid drain tube more than 20 running feet. If over 20 ft., increase drain line tubing size to 3/4" I.D. for the entire length of tube.
• Have control valve set correctly for your specific water needs.
• If more than one unit is being installed, the regeneration/backwash times should be staggered.
• A pressure regulator, such as a slow-flow regulator, must be installed in front of the unit's water inlet if the water pressure (including any possible pressure spikes) could exceed 60 psi. The most common operating water pressure range is 35-65 psi. Failure to comply will void the warranty. Crystal Quest® assumes no liability for damage caused by excessive water pressure.
• Check all connections (water hose/tubing, connectors/fittings) to ensure proper connection and to avoid leaks.
• Filter cartridges have a limited service life. Changes in taste, odor, color, and/or flow of water indicate the cartridge should be replaced. Change cartridges routinely.
• After prolonged periods of non-use (e.g., vacation), flush the system thoroughly. Let water run for 10-20 minutes before using.
• Do not use metal fittings on plastic pipes.
• Check plumbing inlet and outlet to ensure proper water flow through the system.
• Plug system into a 110-volt outlet with a fuse or circuit breaker of 20 amps.
• Locate the system near a cold water supply line, not farther than 15 ft. from the cold water line.
• Do not use the system on a cold water supply line with less than 20 psi.
• Do not use the system where water is microbiologically unsafe or with water of unknown quality.
• All water treatment installations must conform to local plumbing, electrical, and sanitation codes. Check with your local public works department for current plumbing codes.
• Installation errors can cause property damage. Crystal Quest® assumes no liability for systems improperly installed or installed by someone other than a licensed plumber or qualified contractor. A leak detector valve is recommended to avoid accidental property damage (See page 18).
• Contaminants or substances removed/reduced by cartridges are not necessarily in your water. Ask your local water municipality for a water analysis or have your water tested by a reputable water lab.
• Do not use non-Crystal Quest® replacement cartridges or parts, or modify/tamper with the unit.

SAFETY PRECAUTION ⚠️

Read all instructions, specifications, cautions, and warnings before installing and using your water filter system. Failure to follow them could cause serious property damage.

Installation errors can cause property damage. All equipment needs to be plumbed into the water system by a licensed plumber.

Guidelines for System Installation:

• Use the system on a potable, safe-to-drink, COLD water supply only. Do not use on hot water line.
• The system is for indoor use only.
• Turn the cold water line off while installing the system.
• When installation is completed, re-check the system for leaks or drips.
• The outlet must be within reach of the power cord. Do not use an extension cord, as cords that are too long or too light may not deliver sufficient voltage and could present a safety hazard.
• The rubber O-ring provides a watertight seal between the cap and the bottom of the housing. Ensure the O-ring is properly seated in the groove below the threads of the housing to prevent leaks.
• Do not cross-thread fittings or housings. If cross-threaded, place the unit out of service.

Water testing by an independent third-party lab will attest to contamination removal and validity of toxicology testing. California residents are advised to have their water tested to ensure the water filter system is in compliance with Proposition 65.

TABLE OF CONTENTS

This document provides detailed information on:

• Important Information and Safety Precautions
• Arrival, Unpacking, and Inspection
• System Location
• Installation Diagrams
• Installing Optional UV Lamps
• Assembling Water Filter System with Control Valve and Brine Tank (Mechanical and Automatic)
• Programming Automatic Control Valve
• Connecting Water Filter System to Water Supply
• Connecting Pre- and Post-Filters to Water Supply
• Connecting Tubing to Control Valve
• Connecting Tubing to Brine Tank
• How to Avoid Accidental Property Damage
• Installing the Leak Detector Valve
• Guide for Replacing Media
• Replacing Filter Cartridges and Maintenance
• Maintenance for Water Softeners
• Troubleshooting
• Frequently Asked Questions
• One Year Limited Warranty
• Ordering Replacement Cartridges

The system requires installation by a licensed plumber in any state or country. Specific states (AR, CA, GA, KS, MA, MI, MN, OK, RI, SC, SD, TX, VT, WI) require a licensed plumber or a state-registered installer/contractor.

INFORMATION & ASSISTANCE

Visit WWW.CRYSTALQUEST.COM or contact SUPPORT@CRYSTALQUEST.COM.

Customer Service: 1-800-934-0051 (Monday to Friday, 9 AM to 5 PM EST)

*Specifications are subject to change without notice.

All drawings, pictures, colors, and sizes are approximate for illustrative purposes only and may not exactly resemble the end product.

Read all instructions, specifications, cautions, and warnings before installing and using your water filter system.

ARRIVAL, UNPACKING, AND INSPECTION

Inspect the carton and water filter for evidence of rough handling and concealed damages. If contents appear damaged, ask the driver or contact the carrier for a damage claim form and notify the shipper immediately.

Remove components from the shipping carton and check that all installation parts are present, including the unit and installation hardware.

Conduct a complete inspection of the system to ensure:

• No physical damages to the system.
• All accessories are present.
• The system is clean and dust-free.

Note: Pipe, shut-off valves, and fittings are not provided by Crystal Quest®.

Check List:

• Unpack the water filter from the shipping box.
• Unpack the control valve from the shipping box.
• Unpack the water softener, tannin, or nitrate water filter system from the shipping box.
• Check the entire water filter system for any loss of parts.
• Parts needed for installation (control valve and softener) are packaged in a plastic bag. Keep them packaged until ready for use to avoid loss of small parts. Do not discard components hidden in packaging.

WATER FILTER SYSTEM

Applies to All Point of Entry Whole House models with backwashing and regeneration/backwash programming.

Read all instructions carefully for installation and use. Failure to follow the Installation and Operation Guide could cause injury or property damage.

SYSTEM LOCATION

Select the location for your water filter system with care. Refer to the appropriate diagram for correct installation.

Consider the following conditions for proper location:

• Do not locate the system where the environment could risk water contamination.
• Do not put any liquid other than water into the system.
• Position the water filter near the main water supply line, drain, and electrical outlet. Ensure the main water supply shut-off valve is between the water filter and the main water source.
• Turn off the water flow to the house while installing the system.
• Select a level location. If the floor is rough or uneven, level the tanks using 3/4" plywood and shims as needed.
• Install the water filter BEFORE the water heater.
• Water temperatures above 100°F (38°C) will damage the water filter. Use on the cold water line only.
• Allow sufficient space around the installation area for easy servicing.
• Provide a non-switched 110/120V, 60Hz power source for the control valve (automatic/softener system).

TYPICAL INSTALLATIONS AND SYSTEM LOCATIONS (WITH BACKWASH OR REGENERATION FEATURES)

The system requires installation by a licensed plumber. Specific states (AR, CA, GA, KS, MA, MI, MN, OK, RI, SC, SD, TX, VT, WI) require a licensed plumber or a state-registered installer/contractor.

Diagram Descriptions:

• Mechanical System/Polyglass Water Filter System: Shows a typical setup with a shut-off valve, water heater, bypass, floor drain, and outside tap.
• Automatic System/Polyglass Water Filter System: Illustrates a configuration with shut-off valves, water meter, water heater, water supply, and floor drain.
• Softener, Tannin or Nitrate System/Stainless Steel Water Filter System: Depicts a system with shut-off valves, water meter, water heater, water supply, and floor drain.
• Softener, Tannin or Nitrate System/Triple Stainless Steel Water Filter System: Shows a setup with multiple filter tanks, control valve, water meter, water heater, water supply, and floor drain.
• Softener, Tannin or Nitrate System/Quad Stainless Steel Water Filter System: Illustrates a system with four filter tanks, control valve, water meter, water heater, water supply, and floor drain.

DOWNFLOW WITH NO BACKWASH WATER FILTER SYSTEMS

This system is ideal for acidic water conditions or as a post-filter for a reverse osmosis system to remineralize and enhance pH. This design allows for quick and easy media refill.

UV INSTALL HINTS:

• Electronic ballast must be connected to a grounded outlet, and the lamp connector ground wire must be connected to the stainless steel reactor chamber.
• This disinfection system is designed to be mounted horizontally or vertically at the point of use or point of entry, depending on the specific flow rate of the unit.
• The UV disinfection system is intended for indoor use only.
• Do not install the disinfection system where it may be exposed to the weather or temperatures above 100°F.

Refer to the section "CONNECTING WATER FILTER SYSTEM TO WATER SUPPLY" for detailed instructions.

This system is suitable for well water and as an add-on to any whole house water filter. For detailed installation instructions, refer to the UV Installation and Operations Guide.

Diagrams:

• Connecting UV to Plastic Pipe: Shows a UV unit connected to plastic pipe or nipple using solvent bond fittings, with inlet and outlet ports indicated.
• Connecting UV to Galvanized Pipe: Shows a UV unit connected to galvanized pipe or nipple using appropriate fittings, with inlet and outlet ports indicated.
• UV Placement Diagram: Illustrates optional UV placement based on water feed source, showing connections to cold water, hot water, water heater, bypass, and water supply.

START-UP INSTRUCTIONS CONTINUED

5. Position the valve to the start of the brine tank fill cycle. Ensure water enters the brine tank at the desired rate. The brine valve drive cam holds the valve in this position to fill the brine tank for the first regeneration.

6. Replace the control box cover.

7. Put salt in the brine tank. NOTE: DO NOT USE GRANULATED OR ROCK SALT.

3200 TIMER SETTING PROCEDURE

How To Set Days On Which Water Conditioner Is To Regenerate (Figure 2): Rotate the skipper wheel until the number "1" is at the red pointer. Set regeneration days by sliding tabs on the skipper wheel outward to expose trip fingers. Each tab represents one day. The finger at the red pointer indicates tonight. Moving clockwise from the red pointer, extend or retract fingers to obtain the desired regeneration schedule.

How To Set The Time Of Day:

1. Press and hold the red button to disengage the drive gear.
2. Turn the large gear until the actual time of day aligns with the time of day pointer.
3. Release the red button to re-engage the drive gear.

How To Manually Regenerate Your Water Conditioner At Any Time:

1. Turn the manual regeneration knob clockwise.
2. This slight movement engages the program wheel and starts the regeneration program.
3. The black center knob will make one revolution in approximately three hours and stop in the position shown in the drawing.
4. Although the center knob takes three hours for one revolution, the regeneration cycle may be set for only one half of this time.
5. Conditioned water may be drawn after rinse water stops flowing from the water conditioner drain line.

How to Adjust Regeneration Time:

1. Disconnect the power source.
2. Locate the three screws behind the manual regeneration knob by pushing the red button and rotating the 24-hour dial until each screw appears in the cut-out portion of the knob.
3. Loosen each screw slightly to release pressure on the time plate from the 24-hour gear.
4. Locate the regeneration time pointer inside the 24-hour dial's cut-out.
5. Turn the time plate so the desired regeneration time aligns next to the raised arrow.
6. Push the red button and rotate the 24-hour dial. Tighten the three screws.
7. Push the red button and locate the pointer again to ensure the desired regeneration time is correct.
8. Reset the time of day and restore power to the unit.

Figure 2 Description: Shows the 3200 Adjustable Regeneration Timer with components like the Service Position Indicator, 24 HR. GEAR, MANUAL REGENERATION KNOB, RED TIME SET BUTTON, SKIPPER WHEEL, and pointers. It emphasizes that the salt level must always be above the water level in the brine tank.

3210 TIMER SETTING PROCEDURE

Typical Programming Procedure: Calculate the system's gallon capacity, subtract the necessary reserve requirement, and set the available gallons opposite the small white dot on the program wheel gear (Figure 3). The drawing shows an 8,750-gallon setting, indicating zero gallons remaining and that the unit will regenerate tonight at the set time.

How To Set The Time Of Day:

1. Press and hold the red button to disengage the drive gear.
2. Turn the large gear until the actual time of day aligns with the time of day pointer.
3. Release the red button to re-engage the drive gear.

How To Manually Regenerate Your Water Conditioner At Any Time:

1. Turn the manual regeneration knob clockwise.
2. This movement engages the program wheel and starts the regeneration program.

3210 TIMER SETTING PROCEDURE CONTINUED

3. The black center knob will make one revolution in approximately three hours and stop in the position shown.

4. Although the center knob takes three hours for one revolution, the regeneration cycle may be set for only one half of this time.

5. Conditioned water may be drawn after rinse water stops flowing from the water conditioner drain line.

Immediate Regeneration Timers: These timers do not have a 24-hour gear. Setting gallons on the program wheel and manual regeneration are the same as previous instructions. The timer will regenerate as soon as capacity gallons reach zero.

NOTE: The program wheel shown may differ from the one on your product. To set meter capacity, rotate the manual knob one 360° revolution to set gallonage.

Timer Setting Procedure:

• How To Change The Length Of The Backwash Time: The program wheel's pins starting at zero determine backwash time (2 min. per pin). Add or remove pins to adjust.
• How To Change The Length Of Brine And Rinse Time: Holes between backwash pins and rapid rinse pins determine brine/rinse time (2 min. per hole). Move rapid rinse pins to adjust.
• How To Change The Length Of Rapid Rinse: Pins in the second group determine rapid rinse time (2 min. per pin). Add or remove pins to adjust.
• How To Change The Length Of Brine Tank Refill Time: Second group of holes determines refill time (2 min. per hole). Move pins at the end of the second group to adjust. The cycle completes when the outer microswitch is tripped by the brine tank refill pins. The program wheel continues to rotate until the inner microswitch drops into the notch.

Figure 3 Description: Shows the program wheel with sections for backwash, brine/rinse, and rapid rinse, indicating pin and hole functions for timing adjustments. It also shows the Gallons Label and a note about immediate regeneration timers.

3200, 3210, 3220, 3230 REGENERATION CYCLE SETTING PROCEDURE

How To Set The Regeneration Cycle Program: The regeneration cycle program is factory preset, but portions can be lengthened or shortened to suit local conditions.

3200 Series Timers (Figure 4):

1. Expose the cycle program wheel by pulling the timer's upper left corner, releasing the snap retainer and swinging it right.
2. To change the program, remove the program wheel by grasping it and squeezing the lugs toward the center, then lifting it off. Switch arms may need adjustment.
3. Return the timer to the closed position, engaging the snap retainer. Ensure electrical wires are above the snap retainer post.

Figure 4 Description: Illustrates the regeneration cycle program wheel for 3200 Series timers, showing sections for backwash, brine/rinse, and rapid rinse, along with pin storage.

VACUUM BREAKER

When gas escapes from the system, it rises and collects at the highest point. The automatic exhaust valve is typically installed at this point. As gas enters the valve, pressure rises. When gas pressure exceeds system pressure, the float drops with the water level to exhaust the gas. After exhaustion, the water level rises, the float rises, and automatically blocks the exhaust port.

INSTALLATION:

1. Automatic exhaust valves must be installed vertically, and vertical pipes at the highest point. For horizontal pipes, install one every 200 meters and one at the end.
2. It is recommended to install a valve at the front to facilitate maintenance and repair.

Diagram Description: An illustration of a vacuum breaker valve showing components like the Insect net, Trace exhaust port, Roller shutter seal, Powered quick intake and exhaust ports, O-ring, Valve body, Float, Base, and NPT male thread connector.

CONNECTING WATER FILTER SYSTEM TO WATER SUPPLY MECHANICAL/AUTOMATIC

Procedure:

1. Turn off the main water shutoff valve.
2. Open all plumbing fixtures in the house, including outside faucets, to drain the lines.
3. Cut and remove a section of the main incoming water line near the installation area. Allow the line to drain thoroughly (Fig 8).
4. If using copper piping that is soldered, remove the bypass from the valve assembly and attach plumbing adapters to the bypass away from the valve. This prevents heat or pressure from affecting the valve while soldering or tightening adapters.
5. Solder a 3" to 5" piece of copper pipe into each of the two pipe adapters away from the valve, let them cool, then thread each onto the yoke or bypass valve (Fig 9).
6. Apply thread seal tape to the male adapters for the brass bypass valve when cool, and securely tighten them to the bypass valve before reattaching them to the rear of the valve/meter body assembly.
7. Close the main water supply shutoff valve.
8. Open the nearest faucet to relieve pressure and drain plumbing lines.

MINIMUM MATERIALS NEEDED:

• 3/4" or 1" male thread adapters
• Wrenches (open end or adjustable jaw)
• Pipe cutter
• Thread seal tape
• Sandpaper or emery cloth
• For 3/4" or 1" fittings, wrap threads 3 times with thread seal tape. Soldering is not required for copper pipe; use 3/4" or 1" compression fittings. Connect plumbing as shown below (Fig 10).

CAUTION: Do not overtighten or cross-thread. Install water filter in the direction of arrows.

Diagram Descriptions:

• Pipe Cutting and Sanding: Shows cutting a section of water supply line and sanding the ends to be square and smooth.
• Inlet/Outlet Check: Illustrates checking plumbing inlet and outlet and matching them with arrows on the valve head and bypass valve.
• Connection Types: Shows diagrams for connecting to galvanized pipe, plastic pipe, and copper pipe for both automatic and mechanical control valves.

CONNECTING PRE- AND POST-FILTERS TO WATER SUPPLY

Pre-filter: Sediment Cartridge. Post-filter: Carbon Block (for EAGLE systems, the UltraFiltration Cartridge is Post-filter 2).

Procedure:

• Select a secure surface for the filter and mounting bracket, aligning it with the inlet and outlet pipe without causing pipe damage. Mark distance "X" on the pipe.
• Use the bracket as a template for marking mounting screw locations (Figures 11 & 12).
• Mount the bracket firmly to the wall using four hex washer-head screws and appropriate anchors (anchors and screws not included).
• Apply 4 or 5 wraps of thread seal tape clockwise to fitting threads. Do not use joint compound on parts connecting to the filter housing.
• Turn fittings clockwise to tighten. Do not overtighten.

STAINLESS STEEL FILTER - Connection Types: Shows diagrams for connecting to copper pipe and galvanized pipe.

POLYPROPYLENE FILTER - Connection Types: Shows diagrams for connecting to plastic pipe, copper pipe, and galvanized pipe.

MINIMUM MATERIALS NEEDED:

• Tape measure or ruler
• 4 hex washer-head screws
• Anchors
• Pipe cutter
• Thread seal tape
• Sandpaper or emery cloth
• For 3/4" or 1" fittings, wrap threads 3 times with thread seal tape. Soldering is not required for copper pipe; use 3/4" or 1" compression fittings. Connect fitting as shown below (Fig 13).

INSTALLING GROUND WIRE:

A copper or galvanized cold water pipe is often used to ground electrical outlets. To restore this ground path if broken by the filter housing, install an 18" long, 6-gauge copper wire across the filter, clamped tightly using UL approved 1/2"-1" bronze grounding clamps at both ends. Clean copper pipe and wire ends with emery cloth. Bare wire is recommended. If insulated wire is used, strip 3/4" at each end.

• Attach bronze clamps to pipe and tighten screws.
• Attach wire to clamps and tighten screws.

Diagram Description: Shows a ground wire connection with clamps to a pipe.

CONNECTING TUBING TO CONTROL VALVE - MECHANICAL AND AUTOMATIC

Press 1/2" I.D. semi-rigid or non-collapsible plastic tubing onto the drain line hose barb until snug and secure with a hose clamp (Figs 14 and 15).

Plug the control valve cord into a 110V electrical outlet, ensuring the outlet is supplied with power at all times. Make sure the area is dry before plugging in the unit (Fig 16). Open the main water supply shutoff valve.

CHECK FOR LEAKS! Close the previously opened faucet.

NOTE: Do not run 1/2" drain line over 20'. If over 20', increase tube size to 3/4".

Diagram Description: Shows connecting plastic tubing to a control valve and plugging the transformer into an outlet.

CONNECTING TUBING TO BRINE TANK

Connect tubing to the control valve as shown in Figures 14 and 15 for mechanical and automatic water filter systems.

For connecting tubing to the brine tank (softener, nitrate, and tannin systems), see Fig 17:

1. Slide the brass insert into the brine tube and slide the compression nut onto the brine tube.
2. Turn the compression nut clockwise with a wrench to tighten. DO NOT OVERTIGHTEN.

Diagram Description: Shows removing the brine tank lid, removing internal parts, threading a screw, and attaching a hose through the tank. It also shows sliding a brass insert and compression nut onto a tube.

Procedure:

• Install 1/2" I.D. semi-rigid or non-collapsible tubing (not included) to the overflow hose barb on the side of the softener brine tank and run to a suitable drain. Do not connect to the softener's drain line (Figs 22 & 23).
• Plug the control valve cord into a 110V grounded electrical outlet, ensuring power is always supplied. Make sure the area is dry before plugging in the unit (Fig 25).
• Open the main water supply shutoff valve. CHECK FOR LEAKS! Close the previously opened faucet.
• Pour a 5-gallon bucket of water into the brine tank.
• Pour salt or potassium permanganate into the brine tank component (not included). Fill the tank 1/2 - 3/4 full (do not pack full) and add water until it is just above the salt level. Refer to "Frequently Asked Questions" on page 17 for more information on brine tanks and salt. If red rust stains are apparent, mix iron control agents (Super Iron Out®) with the salt or potassium permanganate.

Diagram Description: Shows a transformer plugged into an outlet.

HOW TO AVOID ACCIDENTAL PROPERTY DAMAGE

Crystal Quest Point-of-Entry Water Filters use advanced technologies to ensure and prevent water rupture. However, failure to follow manufacturing guidelines can lead to water damage from causes like excessive water pressure, pressure spikes, human tampering, and negligent installation.

To eliminate possible water and property damage, follow these preventative steps and use these devices:

• A licensed plumber should install the unit, following the Installation and Operation Guide and all notices.
• Install a water pressure regulator/control valve inline to keep water inflow pressure at 60 psi or less.
• Keep the water supply line away from extreme heat or freezing. Maintain unit location temperature between 35°F and 120°F.
• Install an inline flood prevention valve/leak control (available at CrystalQuest.com) – instructions are provided.
• In addition to other safety devices, use a ball valve to bypass water inflow to the system during vacation.

INSTALLING A LEAK DETECTOR VALVE

Leak Controllers are specialized water alarm and shut-off systems that use sensors to detect water leaks. The sensor sounds an alarm and then shuts off the water. The alarm continues until the valve is manually reset. By preventing continuous water flow, mold and property damage are restricted.

Features:

• 1" full port ball valve with auto shut-off
• Programmable service reminder indicator
• Water detection sensitivity down to 2ppm TDS (total dissolved solids)
• 4 AA alkaline batteries
• Automatic daily valve management
• Available port sizes (inlet/outlet): 3/4", 1", 1-1/4", and 1-1/2"

1. Install the leak detector valve into an inlet water line.
2. Move the sensor as close to the filter as possible. Upon sensing moisture, the controller will engage the shut-off valve and sound an alarm.
3. Secure the controller module to the wall.

Diagram Description: Shows a typical leak detector valve installation with a water heater, bypass, controller module, water meter, water supply, and sensor connected to the water line and floor drain.

GUIDE FOR REPLACING MEDIA

Procedure:

1. Turn off the water to the unit and unplug from the power source.
2. Disconnect the unit from your plumbing.
3. Carefully unscrew the control valve off the top of the tank.
4. Remove the riser tube from inside the mineral tank.
5. Lay the tank on its side or over a trash can to remove media.
6. Rinse the inside of the tank clean with a garden hose, discard old resin, and save the old gravel.
7. Stand the media tank upright. Plug a slip cap or tape over the top of the distributor/riser tube to prevent media from entering the tube while loading.
8. Place the media funnel in the top of the media tank with the riser tube still inside and centered.
9. Begin replacing media by putting gravel into the tank first. Ensure the riser tube is firmly on the bottom. If the riser tube pulls out of the gravel, it's impossible to put back without removing other media.
10. Pour resin/media into the funnel, letting it fall slowly down inside the media tank around the riser tube. For twin alternating systems, divide resin/media equally between tanks. The media tank should be approximately 3/4 full, but this can vary by media type.
11. Remove the funnel and slip plug or tape from the riser tube top.
12. Brush any loose resin/media off the tank opening. Clean the top edge with a cloth so the O-ring can seal securely to the valve base. Lubricate the O-ring with clean food-grade silicon grease.
13. Look at the bottom of your control valve for the upper basket. Install the valve on top of the media tank, ensuring the riser tube inserts into the upper basket opening. Guide the riser into the O-ring seal and tighten gently. Be careful not to over-torque the plastic threads.
14. Screw the control valve back onto the tank top. Hold the valve to prevent damage from tightening pressure.
15. Reconnect plumbing and plug the control valve back in. Set the correct time of day. Turn on the water and check for leaks.
16. Leave all faucets off. Open a single faucet (e.g., outside faucet) and let water run for 3-5 minutes. This rinses new resin/media and flushes out particles or color through the single faucet, not the entire home plumbing system.
17. Manually turn your regeneration/backwash control knob slowly through a complete cycle, allowing water to run through the unit for a minute or so in each position.
18. Once the knob is back in the service position, the unit is ready to operate!

Media Replacement Frequency: Media should be changed depending on influent water conditions and consumption. On average:

• 6-8 years for 2.0 cu. ft
• 5-7 years for 1.5 cu. ft

Diagram Descriptions: Shows the distributor/riser tube, slip cap, funnel, and the process of loading media.

REPLACING FILTER CARTRIDGE AND MAINTENANCE

Filter Cartridge Replacement:

• Change filter cartridge when water flow is noticeably reduced and/or between 12-18 months.
• Turn off water to the filter using an upstream valve or bypass.
• Unscrew the filter sump and discard the used cartridge.
• Wash the filter sump with mild soap and water. Do not use harsh cleaners or hot water.
• Inspect the filter sump O-ring. Lubricate lightly with clean food-grade silicone grease. Ensure the O-ring is seated in the groove.
• Replace the O-ring as needed or if it becomes damaged.
• Place a new filter cartridge into the sump, ensuring it is centered and completely seated on the bottom seal.
• Reinstall the filter sump to the unit. Use the sump wrench to tighten the sump. DO NOT OVERTIGHTEN.
• Slowly turn on water to the filter using the upstream shut-off valve or bypass.
• After installation, flush the cartridge for 10 minutes, wait one hour, then flush again for 10 minutes before using the water.

MAINTENANCE:

• Periodically check the time setting. Power outages can cause the time of day setting to become incorrect. Refer to "Programming Automatic Control Valve" to reset.
• If your family size, water usage habits, or water quality change, the regeneration/backwashing program setting may need adjustment. Do not lower the salt setting.

MAINTENANCE FOR WATER SOFTENERS:

Water softeners use ion exchange to replace harmful calcium and magnesium ions with neutral sodium chloride/potassium chloride ions. A brine tank replenishes the sodium chloride/potassium chloride as it is used up.

• Inspect the sodium chloride/potassium chloride level in the brine tank monthly. Check more frequently after installation to gauge usage. Fill tank about 3/4 full; do not pack full. Do not use block salt or block potassium chloride.
• Solidified salt (caked salt) can form in the brine tank, inhibiting operation. Break up large clumps with a broom handle or similar object. Bridged salt will bridge again faster and should be removed promptly.
• If iron is present in the water supply, the softener can become iron-fouled, reducing capacity and causing rust stains. Mixing 1-2 ounces of Super Iron Out® or a similar resin bed cleaner with every 80 lbs. of sodium chloride/potassium chloride added to the brine compartment can minimize these problems.
• Periodically check the time setting. Power outages can cause timer/meter settings to become incorrect. Refer to "Setting the Control Valve" to reset.
• Drain, empty, and clean the brine tank annually with soap and water. Rinse well and refill.
• Adjust the regeneration program setting if family size, water usage habits, or water quality change. Do not lower the salt setting.

Diagram Description: Shows a filter cartridge, O-ring seal, and sump.

TROUBLESHOOTING

Problem and Correction Table:

• No water flow: Re-read instructions, check in/out arrows on bypass valve (ensure not piped backwards), ensure bypass valve is in "Service" position, verify top distributor installation. (Applies to Mechanical, Automatic, Water Softener, Nitrate, and Tannin Filter Systems).
• Media discharging during backwash/regeneration: Ensure top distributor is installed properly. (Applies to Mechanical, Automatic, Water Softener, Nitrate, and Tannin Filter Systems).
• System does not backwash/regenerate properly or regularly: Check control valve programming, check well float in brine tank (ensure it moves freely and hose connects properly), check resin media level (should be 2/3 full), check brine tank salt level (should be 3/4 full), check backwashing frequency and period. (Applies to Water Softener, Nitrate, and Tannin Filter Systems).
• Poor performance (filtration/softening ability): Check brine tank salt level (should be 3/4 full), check frequency and period of backwashing. (Applies to Mechanical, Automatic, Water Softener, Nitrate, and Tannin Filter Systems).
• System uses too much sodium chloride/potassium chloride and excessive water in brine tank: Brine draw not functioning. Clean injectors. Check and reset sodium chloride/potassium chloride settings. (Applies to Water Softener, Nitrate, and Tannin Filter Systems).
• Softener fails to regenerate: Electricity to system may be interrupted. Check power source and control valve programming. (Applies to Water Softener, Nitrate, and Tannin Filter Systems).
• Iron build up in water conditioner and loss of water pressure: Clean control and add resin cleaner. Increase regeneration frequency. Check pre- and post-filters for timely replacement. (Applies to Water Softener, Nitrate, and Tannin Filter Systems).
• Injector or injector screen plugged: Clean control and add resin cleaner. Increase regeneration frequency. (Applies to Water Softener, Nitrate, and Tannin Filter Systems).
• Leak in distributor tube: Put system in bypass position and depressurize by putting into "Backwash" position. Remove the two screws on the neck of the valve where the salt rinse line enters the softener. Clean the screen to remove salt chunks. (Applies to Water Softener, Nitrate, and Tannin Filter Systems).

Flushing After Periods of Non-Use:

1. Put the system in bypass by turning the bypass valve to the "BYPASS" position.
2. Let water run for 10-20 minutes by opening all faucets to flush pre- and post-filters and all water supply lines.
3. Turn the bypass valve handle to "SERVICE" position to backwash the system.

*To backwash or depressurize, refer to "Programming Automatic Control Valve" in the manual.

FREQUENTLY ASKED QUESTIONS ❓

What is shocking a well, is it necessary, and how do I do it?

'Shocking a well' refers to disinfection by chlorine to rid bacteria and contaminants. It is recommended for wells with iron or sulfur, newly constructed wells, or old wells needing disinfection.

Chlorination Techniques for Well Water:

1. Shocking with bleach: Cheapest and quickest. For shallow wells (≤40 ft.), add 1/2 gallon of bleach. For deep wells (>40 ft.), add 1 gallon.
2. Chlorination tablets: Similar to bleach, specifically made for wells. Sold through Crystal Quest®. Call 1-800-934-0051.
3. Chlorine Injection Systems: A separate device that automatically pumps chlorine into the water daily. Sold through Crystal Quest®. Call 1-800-934-0051.

When is the ideal time to change the pre- and post- filters?

• Between 12-18 months. Visit CrystalQuest.com for replacement cartridges.

What salt is used in the brine tank, where do I buy it, and how much?

• Sodium chloride or potassium chloride, available at local hardware stores. Buying locally is recommended due to shipping costs.
• Fill the brine tank about 1/2 to 3/4 full with salt, then top off with water just above the salt level. Maintain the solution level around the halfway point. When it drops to about 1/3 or 1/2 of the original level, add more salt to the halfway point.

Will my whole house system affect water pressure?

• If the system is appropriately sized for the house and water demand, there should be very little or no change in pressure. Contact 1-800-934-0051 if you suspect the wrong size system was purchased.

How do I reset an automatic head?

• Refer to page 8 and "Programming Automatic Control Valve" steps.

How often do you need to backwash a manual system?

• Generally, once a week for 10 minutes. This can be adjusted based on influent water (e.g., high iron content requires more frequent backwashing).

How can you do a manual backwash with an automatic head?

1. Press and hold the Regeneration button until it displays 'BW'.
2. It will automatically begin a 10-minute backwash.

Can I change my valve head?

• A new valve head can be purchased if a different function is desired. Call 1-800-934-0051.

I'm having issues with my media working properly, what should I do?

• The issue is likely too high water pressure, resulting in ineffective media due to insufficient contact time. Install a pressure regulator to slow incoming water and allow more contact time. Pressure Regulators are available from Crystal Quest® (1" & 3/4"). Call 1-800-934-0051 to order. If pressure is not the issue, the media may be old (5-10 years) or dependent on influent water conditions. Visit CrystalQuest.com or call to buy new replacement media.

What do some of the pop-up acronyms mean on my automatic valve head?

• [Parameter Display - Data Display]: Explains settings and provides recommendations.
• [Parameter Display - ****]: Indicates an incorrect setup; check other settings.
• [TD - 11:08]: Time of Day. To change, press and hold up/down arrow until programming icon appears. Use arrows to set time (PM is indicated). Press extra cycle button or wait 5-10 seconds to return to normal operation.
• [DO - 7] Day Override: Causes backwash after a set number of days. Typically set to no higher than 3 to ensure media is lifted and cleaned.
• [RT - 2:00] Regen Time: The time of day the system will backwash. This process takes 30 minutes to 2 hours, depending on system size. Schedule it for times when water is not used.
• [DF - GAL] Display Format: Shows settings in gallons. Liters [Ltr] and Cubic Meters [Cu] are alternatives. Instructions are based on [Gal] format.
• [VT - dF1b] Valve Type: Set to the downflow single backwash setting.
• [CT - tc] Control Type: Sets controller operation. Backwashing systems use time clock [tc] setting where backwash is based on time passed.
• [NT --- 1] Number of Tanks: Indicates the number of tanks holding media.
• [BW - 10] Backwash: Length of time for the backwash part of the cycle (actual setting varies by system size).
• [BD-60] Brine Draw: 60 minutes. Salt is pulled from the brine tank for regeneration.

Soft Reset: Press and hold Extra Cycle and Down buttons for 25 seconds in Service mode. Resets parameters except volume remaining and days since regeneration.

Master Reset: Hold Extra Cycle button while powering up. Resets all parameters. Verify Master Programming Mode choices.

For further assistance, contact Service Department at service@crystalquest.com or 1-800-934-0051. For chemistry-related questions, call a water specialist at 1-800-934-0051.

Master Programming Options Table:

This table details abbreviations, parameters, option abbreviations, and options for master programming, including Display Format (DF), Valve Type (VT), Control Type (CT), Number of Tanks (NT), Tank in Service (TS), Unit Capacity (C), Feedwater Hardness (H), Reserve Selection (RS), Safety Factor (SF), Fixed Reserve Capacity (RC), Day Override (DO), Regen Time (RT), and Regen Cycle Step Times (BW, BD, RR, BF). It also lists Day of Week Settings (D1-D7), Current Day (CD), and Flow Meter Type (FM) with corresponding options.

NOTE: Some items may not be shown depending on timer configuration. The timer discards changes if no button is pressed for sixty seconds.

How do I disinfect & clean the brine tank?

• Pour 1-1/2 oz. of chlorine bleach solution directly into the brine tank or salt/potassium permanganate compartment and thoroughly rinse the tank before adding replacement salt and water.

ONE-YEAR LIMITED WARRANTY

Crystal Quest® warrants its Point of Entry Whole House Water Filter System for one year from the date of purchase against all defects in materials and workmanship when used according to the manual. This warranty excludes replacement cartridges unless defective upon receipt.

Crystal Quest® disclaims all implied warranties, including warranties of merchantability and fitness for a particular purpose. For assistance with defective products within one year, please call. This warranty grants specific legal rights, and you may have other rights that vary by state. Crystal Quest® is not responsible for incidental or consequential damages, damages from misuse, or unauthorized attachments. Some states may not allow limitations on implied warranties or incidental/consequential damages.

For service during or after the warranty period, or for questions about using the system, contact the Technical Support Department at service@crystalquest.com, Monday-Friday, 9 AM to 5 PM Eastern Time.

*Warranty varies on components. Contact your Crystal Quest® Dealer or support@crystalquest.com for details.

KEEP THIS MANUAL FOR FUTURE REFERENCE AND UNIT MAINTENANCE

Online warranty information: http://crystalquest.com/warranty.htm

Product design is subject to change without notice.

For further assistance, contact your Crystal Quest dealer or visit www.crystalquest.com.

Please note all drawings, pictures, colors, and sizes are approximate for illustrative purposes only and may not exactly resemble the end product.

YOUR PURCHASE INFORMATION

Record plumber's name, address, and phone number below for future reference.

Replacement Cartridges:

• 2-7/8" x 20" Carbon Block Filter Cartridge (12-18 months lifetime expectancy) - CQE-RC-04014
• 2-7/8" x 20" Sediment Reusable Pleated Filter Cartridge (12-18 months lifetime expectancy) - CQE-RC-04015
• 2-7/8" x 20" UF Membrane Filter Cartridge (18-36 months lifetime expectancy) - CQE-RC-04056
• (Optional cartridges for Compact Whole House Systems. Refer to Compact Whole House Installation and Operation Guide.)
• 2-7/8" x 20" SMART Filter Cartridge (12-18 months lifetime expectancy) - CQE-RC-04016
• 2-7/8" x 20" Fluoride Filter Cartridge (12-18 months lifetime expectancy) - CQE-RC-04019
• 2-7/8" x 20" Nitrate Filter Cartridge (12-18 months lifetime expectancy) - CQE-RC-04020
• 2-7/8" x 20" Arsenic Filter Cartridge (12-18 months lifetime expectancy) - CQE-RC-04021

To order replacement cartridges or media, contact your Crystal Quest® Dealer or visit online at crystalquest.com.

KEEP THIS MANUAL FOR FUTURE REFERENCE AND UNIT MAINTENANCE

Product design is subject to change without notice.

For further assistance, contact your Crystal Quest® Dealer or visit us at www.crystalquest.com.