Product Information and Support
Your Satisfaction is Guaranteed
You may exchange or return merchandise within 30 days of the purchase date. Learn more at jlabaudio.com/guarantee.
Your Warranty
You may register your product at jlabaudio.com/register. All warranty claims are subject to JLab Audio authorization and at our sole discretion. Retain your proof of purchase to ensure warranty coverage.
Contact Us
Reach out to us at support@jlabaudio.com or visit jlabaudio.com/contact.
Bluetooth Pairing
First-Time Setup:
- Turn on the Bluetooth in your device settings.
- On the JLab Play earbuds, press and hold the button for 10 seconds. Release. The light will flash red and blue to indicate pairing mode.
- Select "JLab Play Earbuds" in your device settings to connect. The light will slow blink blue when Bluetooth is paired.
Recurring Use
Once JLab Play has initially paired to your device, the earbuds will auto-connect to your Bluetooth device when powered back ON. (Follow BUTTON FUNCTIONS instructions)
Charging
Step 1: Open the USB door and connect the cable to a computer or 5V (or less) power source to charge.
Step 2: The light will turn solid red when charging and turn blue when fully charged.
Button Functions
Earbud Controls
- Volume Down: Click once.
- Track Backward: Click & hold 2+ seconds.
- Power On/Off: Click & hold 2 seconds.
- Play/Pause / Answer/Hang Up Calls: Click once.
- Reject Incoming Call: Click & hold 1 second.
- Activate Siri (iOS) or "OK Google" (ANDROID): Click twice.
- Volume Up: Click once.
- Track Forward: Click & hold 2+ seconds.
Equalizer Modes
Press and hold 1+ second both buttons simultaneously. (JLab Play will always be in GAMING MODE from initial power ON.)
GAMING MODE (One Beep)
Increased mid-high frequency response for clear vocals and spacial awareness.
MUSIC MODE (Two Beeps)
Amplified vocals and bass for enhanced music listening.
Microphone Control
- Microphone ON: Switch Up.
- Microphone OFF (MUTE): Switch Down.
Voice Prompts
- "HELLO": Power is ON.
- "READY TO PAIR": JLab Play earbuds are ready to connect to your Bluetooth device.
- "YOU'RE CONNECTED": JLab Play earbuds are connected to your Bluetooth device and ready for use.
- "GOODBYE": Power turning OFF.
Connecting Console / Device
Using Micro USB: Plug the Micro USB into the Micro USB input.
Using AUX Input: Plug in the AUX input your controller or device.
Notes:
- When using the AUX INPUT, the microphone and game volume will be determined by your console settings. Adjust accordingly.
- The in-line microphone and mute function works in both Bluetooth and AUX INPUT modes.
- The button functions on the earbuds will only work in Bluetooth mode.
Fitting
Step 1: Choose ear tip size.
Step 2: Move the earbud to desired location from the Adjustable Tip Placement.
Step 3: Rest the band around the neck with the controls facing the right hand side.
Warm-Up Your Headphones
Optional: Burn-in is the process for exercising new audio equipment. We recommend 40 hours of burn-in time for most headphones to reach optimal performance. The main purpose of the process is to loosen the diaphragm of a newly crafted headphone and to stress the headphone driver. Normal, everyday use can also burn-in the headphones though JLab's proprietary burn-in provides an ideal mix of sounds and frequency sweeps to achieve this.
Burn-in your audio equipment with the JLab Audio app available on the App Store and Google Play. Or access the burn-in method at: jlabaudio.com/burnin.
Cautions
- Avoid getting moisture or liquids into the tip of the earbuds or charging port.
- Avoid extreme heat, cold, and humidity.
- Avoid dropping or crushing the earbuds, stressing the cable by rapid pulling or extreme force, or bending the cable at a sharp angle.
- Wax may build up in the earbud tips, lowering the sound quality. Carefully remove the wax with a cotton swab or other small tool to improve the sound quality.
- If you experience discomfort or pain, try lowering the volume or discontinuing use temporarily.
- If you experience regular discomfort while using this product, discontinue use and consult your physician.
- We recommend you treat your earbuds as you would a nice pair of sunglasses and keep them in safe location when not in use.
