DIHOOM Wireless Security Camera

Introduction

DIHOOM is proud to present its wireless security camera, recognized for leading sales for 7 consecutive years. This guide provides comprehensive instructions for setup, installation, and troubleshooting.

For assistance, please contact: ✉️ Email: service@dihoom.com

Initial Setup: Please charge the camera for 8 hours before first use. Use a compatible adapter to extend battery life.

Warranty Activation

Activate your warranty within 7 days of purchase to receive a 2-year extended warranty for your DIHOOM security products. Scan the provided QR code to begin the activation process.

Getting Started: App Installation and Wi-Fi Setup

App Installation:

• Download the CloudEdge APP from the App Store (iOS) or Google Play (Android).
• Alternatively, scan the provided QR code to download the APP.

Account Registration:

New users must register via email. Follow the on-screen prompts to complete registration and log in.

Wi-Fi Connection:

Ensure your camera is connected to a 2.4 GHz Wi-Fi network. Avoid 5G networks. For optimal connection:

• Position your smartphone and camera 30-100 cm from the router.
• Follow the on-screen instructions in the APP:
• Tap '+' to Add Device.
• Select 'Camera with battery'.
• Turn on the camera by pressing the power button.
• Reset the device if necessary (press RESET button for 4-5 seconds).
• Scan the QR code displayed on your phone with the camera lens.
• Wait for the connection to complete.

Important Wi-Fi Connection Tips:

• Ensure your phone is connected to a 2.4 GHz Wi-Fi network.
• Maintain good Wi-Fi coverage and a stable network connection (signal strength > 75%).
• Avoid using Wi-Fi extenders.
• Verify that the Wi-Fi password is entered correctly.

Camera Features and Installation

Camera Components:

• Lens
• Status indicator
• IR LED
• Microphone
• PIR sensor
• Speaker
• TF card slot
• Power button
• DC 5V port
• Waterproof sealing cap

Operation:

• Power Button: Press and hold for 5 seconds to turn the camera on/off.
• Reset: Press and hold for 5 seconds until you hear a sound to restore factory settings.
• SD Card Slot: Supports local SD cards up to 128GB.

Indicators:

• Charging Indicator: LED red indicates charging; LED blue indicates fully charged.
• Working Status Light:
  • Solid red: Network abnormal.
  • Slow flashing red: Waiting for Wi-Fi connection and device pairing.
  • Fast flashing red Wi-Fi: Wi-Fi connecting.
  • Solid blue: Wi-Fi connected successfully, camera operating normally.

Battery Charging:

• Charge the battery using a 5V 2A power adapter. The battery is integrated and cannot be removed.
• Charge the battery using the DIHOOM solar panel. For weather resistance, ensure the dedicated charging port is covered with the rubber cap after charging.

Installation Guide:

• Use the waterproof plug for better weather resistance when installing outdoors.
• Install the camera 2-3 meters (7-10 feet) from the ground for optimal motion detection range.
• Install the camera at an angle for effective motion detection.
• Note: If an object approaches vertically towards the PIR sensor, the camera may not detect the movement.

PIR Sensor Sensitivity:

Important Notes & Troubleshooting

Installation and Charging Notes:

• Avoid direct exposure to rain to prolong the camera's life.
• When not charging, ensure the camera's power port is covered with rubber caps to prevent moisture.
• During charging, open the rubber cover on the back and use the dedicated charging cable. If the charging status is not visible in the app, exit and re-enter the live view page.

Reducing False Alarms:

• Do not point the camera towards objects with intense lights, including sunlight or bright lamps.
• Do not position the camera near air conditioner vents, humidifiers, or projector heat vents.
• Do not install the camera in windy locations.
• Do not point the camera towards a mirror.
• Keep the camera at least 1 meter away from any wireless devices, including Wi-Fi routers and phones, to avoid wireless interference.

Frequently Asked Questions (FAQ):

For more detailed FAQs, access the APP and search within "Me" > "FAQ" > "HelpDocument" > "Battery Camera".

Fast Power Consumption?

1. In case of poor Wi-Fi coverage (signal below 75%), power consumption will increase.
2. Frequent PIR activation and the use of infrared/white light at night increase power consumption.
3. Frequent remote access to the camera via a mobile phone also increases power consumption.
4. For initial use, it is recommended to charge the battery to 100% to ensure lithium battery health.

Camera Offline?

1. Confirm good Wi-Fi coverage and a stable network (signal strength > 75%).
2. Consider using a third-party Wi-Fi analyzer tool.
3. If coverage is poor or interference is high, reposition the camera, adjust router placement, or consider a different router.
4. Avoid using Wi-Fi extenders.

Update Router or Wi-Fi Password?

Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi and password to add it again.

Frequent Alarms?

1. In the app, lower the motion detection alarm sensitivity.
2. Check for objects that may interfere with and trigger the PIR sensor (e.g., outdoor AC units, passing cars, pedestrians). Adjust the camera's angle appropriately to avoid these triggers.
3. Enable "human motion detection" and use the humanoid algorithm to filter out unnecessary alarms.

Camera Not Detecting?

1. In case of an unstable network, alerts may be delayed after PIR activation. Confirm network status and try moving the camera to an area with better network coverage.
2. An inappropriate installation position may prevent the PIR from activating. If the position is too high, the object is too far, or too small, the camera may not activate. Adjust the installation position based on trigger requirements.

Micro SD Card Not Recognized?

1. The supported capacity is a Micro SD card from 16-128 GB.
2. Before use, format the Micro SD card as FAT32 or exFAT on a computer, then insert it into the camera and perform a memory card format operation on the camera.
3. If the Micro SD card is not recognized during use, it is generally due to the card's quality. Replace the memory card with one that has more stable read/write performance.

Letter of Thanks

Dear Customer,

Thank you for your trust in purchasing a DIHOOM security camera system. We appreciate your sincere support, which helps us pursue our dream and develop DIHOOM into a world-leading brand of innovative video surveillance products and solutions.

DIHOOM is committed to protecting your property. You can view live video, playback recorded footage, and receive intelligent motion detection alerts on your mobile phone, keeping you informed about events around your home.

On behalf of all colleagues at DIHOOM, we sincerely appreciate your trust. Please let us know if there is anything we can do to assist you further.

Thanks again and wish you all the best.

Sincerely,

All staff in DIHOOM