IKEA Electronic Discount Codes Terms and Conditions

I. Definitions

IKEA - IKEA Retail Sp. z o.o., located in Janki, Szwedzki 3, 05-090 Raszyn, registered with the District Court for the Capital City of Warsaw, XIV Commercial Division of the National Court Register under KRS number: 0000091681, NIP: 5270103385, REGON: 01057789, with a share capital of 20,000,000 PLN, telephone number: 22 275 00 00.

Electronic discount code / discount code - a digital carrier of a Discount in the form of a QR (Quick Response) code, granted according to separate terms and conditions, which allows for the purchase of goods with a Discount in IKEA stationary stores in Poland during the code's validity period.

Club Member - a participant in the IKEA Family program.

Discount - a discount expressed in monetary value for subsequent purchases; the value of the Discount is specified in its content and results from the conditions of its granting.

II. General Provisions

1. Electronic discount codes are granted exclusively to Club Members and assigned to their IKEA Family account. Active codes can be checked in the Club Member's profile by logging in via a web browser. Discount codes are not visible in the IKEA application. If a Club Member does not have an active profile, they should activate it by logging in using their IKEA Family card number.
2. Unless otherwise specified in the terms of its granting, the Electronic discount code appears in the profile within 48 hours of receiving the goods, which IKEA will notify the Club Member about via e-mail or SMS (if provided). A Club Member can also check the code with a Customer Service Department employee at an IKEA store, upon presentation of their IKEA Family card.
3. A discount code can be redeemed by the Club Member until its expiry date. The expiry date of the discount code is indicated in the Club Member's profile.
4. Electronic discount codes can only be redeemed when purchasing goods in IKEA stationary stores in Poland. The list of stores is available here.
5. Electronic discount codes cannot be redeemed for purchases of:
   • IKEA services offered in accordance with the IKEA Service Provision Regulations,
   • goods with transport services,
   • goods on individual order,
   • IKEA gift cards,
   • remotely (via the Internet and phone).
6. It is not possible to increase the balance of an already granted electronic discount code (this applies to both unused and partially or fully used codes).
7. Electronic discount codes cannot be exchanged for cash or gift cards.

III. Obtaining an Electronic Discount Code

1. A Club Member obtains a discount code from their account by logging in via a web browser or from a Customer Service Department employee at an IKEA store, upon presentation of their IKEA Family card.
2. The code is downloaded in PDF format. It can be printed or sent to your mobile device.
3. The electronic discount code can be downloaded and used multiple times until the entire Discount amount is used or the code expires, whichever occurs first.

IV. Using the Code

1. Discount codes are granted by IKEA to a given Club Member and cannot be shared with other persons.
2. To use the received Discount, the Club Member must present the discount code in electronic or paper form (code printout) and their IKEA Family card at the IKEA store checkout.
3. The value of the Discount is distributed proportionally to the price of all goods purchased by the Club Member and visible on the receipt (examples of how the Discount is allocated to purchased goods are provided below). The price of the goods and the amount of the Discount granted for each item are visible on the receipt.
   Example I: A Club Member buys two boxes, each for 6 PLN. The Club Member has a discount code worth 6 PLN. The price of each box after applying the discount is 3 PLN. The price of each item has therefore been reduced proportionally by 3 PLN.
   Example II: A Club Member buys two boxes, one for 12 PLN, the other for 6 PLN. The Club Member has a discount code worth 6 PLN. After applying the discount, the price of the more expensive box is 8 PLN, and the price of the cheaper box is 4 PLN. The price of each item has therefore been reduced proportionally by 4 PLN and 2 PLN, respectively.
4. If the value of the purchase is equal to or lower than the granted Discount amount, the Club Member cannot finance 100% of the purchase value with the electronic discount code and is obliged to pay at least 1 PLN (one zloty) for the purchased goods using their own funds.
5. The unused Discount amount remains on the electronic discount code and can be used for subsequent purchases until the code's expiry date.
6. If the value of the purchase is higher than the granted Discount amount, the Club Member can redeem the entire Discount, paying the remaining part of the purchase value with their own funds.
7. Withdrawal from a distance contract or return (based on the IKEA Goods Return Regulations) of goods, the purchase of which, under separate conditions, resulted in the granting of a Discount, results in the loss of the Discount according to the following principles:
   
   • a. Unused discount code: The value of the granted Discount will be reduced so that the new discount code balance corresponds to the value of the Discount applicable to the returned goods, in accordance with the principles of granting the Discount. If the value of funds on the discount code is insufficient, the missing funds will be deducted from the value of the returned goods.
   • b. Partially used discount code: The value of the granted Discount will be reduced so that the new discount code balance corresponds to the value of the Discount applicable to the returned goods, in accordance with the principles of granting the Discount. If the value of funds on the discount code is insufficient, the missing funds will be deducted from the value of the returned goods.
   • c. Fully used discount code: The value of the granted Discount will be deducted from the value of the returned goods.
8. In the case of returning goods purchased using a discount code (based on the IKEA Goods Return Regulations), the Club Member receives a refund of the goods' price reduced by the value of the Discount granted for the returned goods. The value of the Discount is not refunded to the Club Member.
9. The value of the refund is calculated based on the unit prices visible on the receipt or invoice.

V. Complaints

1. All complaints related to the use of the discount code can be submitted:
   • by phone at +48 22 275 00 00 (charges according to the operator's tariff),
   • in person at the IKEA Customer Service Department in written form,
   • by mail to the IKEA Store address (Customer Service Department Manager).
   • via the complaint form available on the website Complaints at IKEA - IKEA.
   • via IKEA Chat available on the page Contact us – IKEA IKEA.
   • via Facebook Messenger on the official IKEA profile.
2. The complaint should include: the Club Member's contact details, i.e., first and last name, address, phone number, and a description and reason for the complaint.
3. Complaints will be processed in writing within 14 days.

VI. Final Provisions

1. This regulation is available at the IKEA Store in the Customer Service Department and on the website www.IKEA.pl/Regulaminy.
2. The law applicable to relations arising from this regulation and for resolving any disputes related to this regulation is Polish law. Such disputes will be resolved by the locally competent common court.
3. In the case of Club Members who are not consumers or natural persons who have concluded a contract directly related to their economic activity, where the content of this contract indicates that it does not have a professional character for them, resulting in particular from the subject of their economic activity, made available on the basis of regulations on the Central Register and Information on Economic Activity, jurisdiction lies with the court competent for the registered office of IKEA.
4. The organizer informs that Club Members who are consumers have the possibility of resolving disputes electronically via the European Union's online dispute resolution platform, which allows for the submission of complaints and the pursuit of claims related to contracts concluded between them - the platform is available at: http://ec.europa.eu/consumers/odr/.
5. This Regulation is effective from 01.07.2025. Changes to the regulation do not affect rights acquired by Club Members before its entry into force.
6. This Regulation applies to discount codes issued before 08.07.2024.