Ingenico Desk 3500 Quick Start Guide

What's in the box?

• Card Payment Terminal
• Ethernet cable
• Power supply unit
• PSTN Cable
• Receipt Rolls
• Window decal
• Quick Reference Guide

The package includes the Ingenico Desk 3500 terminal, various cables for connectivity (Ethernet and PSTN), a power supply unit, receipt rolls, a window decal, and a quick reference guide.

Function Keys

The terminal features several function keys:

• Menu: Use this button to access the main functions menu on the terminal.
• Cancel: Use this button to cancel and revert back to the previous screen.
• Clear: Use this button to clear back or delete characters when keying in text/numbers.
• Enter: Use this button to confirm selection on the terminal.
• Up/Down Keys: Used for navigation.

Getting Started

To begin, connect the Power Supply unit to mains power near the terminal's location. Connect the power supply cable to the designated port. If using Ethernet or PSTN, connect the respective cables to the appropriate ports. The image shows the rear of the terminal with labeled ports for Ethernet cable connection, Pin-Pad cable connection, Power Supply connection, and PSTN cable connection.

After connecting the base and any additional cabling, allow the device approximately 4 minutes to power up.

For an Ethernet connection, the terminal should automatically obtain a valid IP address and establish a connection when connected to an Active Ethernet Port. The Ethernet symbol on the terminal's display should turn Green, indicating a valid IP connection. If the Ethernet symbol remains white, verify the connection to the terminal and your router to ensure cables are correctly connected.

Confirming Connection

To confirm your terminal is connected and ready to accept payments, perform a connection test:

1. Press the Menu Button.
2. Select the "Connection Test" option.
3. The Terminal will print a receipt with "Connection OK" printed near the top.
4. Your terminal is now ready to use.

For detailed instructions on performing transactions, please consult the provided Quick Reference Guide.

Support

For support, visit BOIPA.co.uk/customer-support or email support@BOIPA.com.

EVO Payments UK Ltd, trading as BOI UK Payment Acceptance, is registered in the UK under Companies House number 13527680. EVO Payments UK Ltd is authorised and registered by the Financial Conduct Authority for the provision of payment services and for the undertaking of terminal rentals. BOI UK Payment Acceptance is not a member of the Bank of Ireland Group but has a marketing alliance with the Bank of Ireland (UK) plc. BOI and the Tree of Life logo are trademarks of The Governor and Company of the Bank of Ireland and are used under license.