Quick Reference Guide – Ingenico Desk/Move5000

UOB

Sale Acceptance

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UOB SWIPE/ENTER/INSERT	BASE AMOUNT? S$ 50.00	SALE AMT: S$50.00 SWIPE/TAP/INSERT	SALE APPROVED 123456
Input sales amount	Verify amount and press enter	SWIPE/TAP or INSERT the card on the terminal	1^st copy merchant copy 2^nd copy customer copy

Void Transaction

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 1-QR MPM PAYMENT 2-SALE 3-INSTALMENT 4- SETTLEMENT 5-VOID	VOID VOID PASSWORD ****	VOID INVOICE NO? 99
Press enter Key	Select VOID	Enter VOID password	Input INVOICE NO and press enter
5 CARD NO: 123456******7890 -S$ 100.00	6 VOID SALE APPROVED 123456
Verify the selected transaction to void and press enter	1^st copy merchant copy 2^nd copy customer copy

WeChat Pay

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 1-QR MPM PAYMENT 2-SALE 3-INSTALMENT 4- SETTLEMENT 5-VOID	MPM PAYMENT MENU 微信支付 WeChat Pay 1-ALIPAY 2-WECHAT 3-UPI 4-INQUIRY 5-ALIPAY PREAUTH	Customer will scan on the QR
Press enter Key	Select QR MPM PAYMENT	Select WECHAT
5 SALE APPROVED 123456 1^st copy merchant copy 2^nd copy customer copy

Alipay

1	2	3	4
UOB SWIPE/ENTER/INSERT	SELECT TRANS 1-QR MPM PAYMENT 2-SALE 3-INSTALMENT 4- SETTLEMENT 5-VOID	MPM PAYMENT MENU 1-ALIPAY 2-WECHAT 3-UPI 4-INQUIRY 5-ALIPAY PREAUTH 支付宝 ALIPAY	Customer will scan on the QR
Press enter Key	Select QR MPM PAYMENT	Select ALIPAY
5 SALE APPROVED 123456 1^st copy merchant copy 2^nd copy customer copy

Tips Adjust

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 6-OFFLINE 7-UPI SALE COMPLETION 8-REFUND 9-TIP ADJUST 10-BATCH TOTAL TIP ADJUST	TIP ADJUST ADJ PASSWORD ****	TIP ADJUST INVOICE NO? 99
Press enter Key	Select TIP ADJUST	Input TIP ADJUST password	Input INVOICE NO and press enter
5 CARD NO: 1234567890123456 S$ 100.00	6 EXISTING TIP: S$ 0.00 ENTER TIP? S$ 20.00	7 ADJUST BASE AMOUNT: S$ 100.00 TIP AMOUNT: S$ 20.00 TOTAL AMOUNT: S$ 120.00	8 ADJUST PLS VERIFY SIGNATURE APPROVED 123456
Verify the selected transaction to adjust tips and press enter	Input the TIP amount and press enter	Verify the total amount with the adjusted tips and press enter	1^st copy merchant copy 2^nd copy customer copy

Instalment

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 1-QR MPM PAYMENT 2-SALE 3-INSTALMENT 4- SETTLEMENT 5-VOID	INSTALMENT SWIPE/INSERT	INSTALMENT BASE AMOUNT? S$ 500.00
Press enter Key	Select INSTALMENT	SWIPE or INSERT the card into the terminal	Input amount and press enter
5 INSTALMENT PLAN (0)-06 (1)-12 (2)-24 (3)-36 SELECT MONTHS	6 INSTALMENT PLS VERIFY SIGNATURE APPROVED 123456
Select the INSTALMENT month	1^st copy merchant copy 2^nd copy customer copy

Offline

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 6-OFFLINE 7-UPI SALE COMPLETION 8-REFUND 9-TIP ADJUST 10-BATCH TOTAL	OFFLINE OFFLINE PASSWORD ****	OFFLINE SWIPE/INSERT
Press enter Key	Select OFFLINE	Input OFFLINE PASSWORD	SWIPE or INSERT the card into the terminal
5 OFFLINE BASE AMOUNT? S$ 50.00	6 OFFLINE APPROVAL CODE? 123456	7 OFFLINE PLS VERIFY SIGNATURE APPROVED 123456
Input amount and press enter	*Approval code will be given by the bank	1^st copy merchant copy 2^nd copy customer copy

Refund

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 6-OFFLINE 7-UPI SALE COMPLETION 8-REFUND 9-TIP ADJUST 10-BATCH TOTAL	REFUND REFUND PASSWORD ****	REFUND ENTER AMOUNT? -S$ 200.00
Press enter Key	Select REFUND	Enter REFUND password	Input REFUND amount and press enter
5 REFUND AMT: S$ 200.00 SWIPE/TAP/INSERT	6 REFUND APPROVED
SWIPE/TAP or INSERT the card to the terminal	1^st copy merchant copy 2^nd copy customer copy

Settlement / Batch Closing

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 1-QR MPM PAYMENT 2-SALE 3-INSTALMENT 4- SETTLEMENT 5-VOID	SETTLEMENT ENTER PASSWORD ****	SETTLEMENT 1-SETTLE ALL HOSTS 2-SETTLE ONE HOST
Press enter key	Select SETTLEMENT	Enter Settlement password	Select SETTLE ALL HOSTS

Reprint Receipt

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UOB SWIPE/ENTER/INSERT	SELECT TRANS 8-REFUND 9-TIP ADJUST 10-BATCH TOTAL 11-BATCH REVIEW 12-REPRINT	REPRINT 1-LAST RECEIPT 2-ANY RECEIPT 3-LAST SETTLE RCPT 4-SETTLE HISTORY 5-LAST QR RECEIPT
Press enter key	Select REPRINT	LAST RECEIPT-To print out latest transaction receipt ANY RECEIPT-To print out previous receipt based on the invoice number input LAST SETTLE RCPT-To print out latest settlement receipt SETTLE HISTORY-To Print out previous settlement according to the date and time shown

Shortcut Function Key

F1 REPRINT LAST / F2 DETAIL REPORT / F3 SUMMARY

F1 BUTTON REPRINT LAST	F2 BUTTON DETAIL REPORT	F3 SUMMARY
REPRINT LAST	DETAIL REPORT 1-PRINT ALL HOSTS 2-PRINT ONE HOST	SUMMARY 1-PRINT ALL HOSTS 2-PRINT ONE HOST
Press enter Key to reprint last transaction	Select PRINT ALL HOSTS and press Enter key. Every individual transaction will be printed out. (Note: Once settlement is completed, the detail report on the previous batch cannot be printed.)	Select PRINT ALL HOSTS and press Enter key. Break down of every host transaction will be printed out. (Note: Once settlement is completed, the summary on the previous batch cannot be printed.)

Keypad Description:

GREEN KEY -> CONTINUE
RED KEY -> CANCEL

UOB Terminal Interface:

A visual representation of the Ingenico terminal keypad is provided, showing numbered keys (1-9, 0), Func, Decimal point, RED CANCEL/EXIT, YELLOW DELETE/BACK, GREEN MENU/ENTER buttons.

Technical Support

INGENICO TECHNICAL SUPPORT: 6380 0200
MERCHANT SERVICES (9AM-5PM): 6355 6850
24HR AUTHORISATION: 6253 2122
UNIONPAY SUPPORT: 6222 2635

For contact support, please prepare to provide the 8-digit terminal ID before calling. The terminal ID can be found at the back of the terminal.

Terminal Information:

A detailed view of the Ingenico terminal is shown, including labels for Terminal ID, Model (Desk/500 CL/Mod 40), Serial Number (SN), Part Number (PN), MAC Address, IMEI, and manufacturing origin (VIETNAM). CE marking is also visible.

Basic Troubleshooting

NO.	ERROR	REMARKS	TO RESOLVE
1	ALERT IRRUPTION/ UNAUTHORIZED	TERMINAL FAULTY	*CONTACT HELPDESK TO ARRANGE FOR TERMINAL REPLACE
2	INACTIVE 25	HOST NOT ACTIVE	*CONTACT RESPECTIVE BANK
3	CONNECTION ISSUE	CABLE MIGHT DROP OUT	*TO CHECK IF PHONE LINE/IP CABLE/ SPLITTER IS SECURE PROPERLY
4	BLACK SCREEN	NO POWER	TO CHECK IF POWER ADAPTER IS SECURE PROPERLY (FRONT, MIDDLE AND BACK) TO CHECK IF POWER IS SWITCH ON (WALL PLUG, MULTI PLUG)

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