QCY Crossky C30 Ear Clip Bluetooth Earbuds
User Manual
Contents
App Download
Use your mobile browser to scan the QR code and download the QCY app to experience custom touch control, EQ settings, firmware updates, and more.
(Note: Instructions also available in German, Italian, French, Spanish, Portuguese, Russian, Polish, Turkish, Greek, Persian, Hebrew, Arabic, Japanese, Korean, Indonesian, Thai, and Traditional Chinese.)
Pairing
First Time Connection:
- Activate the earphones by removing them from the case, tear off the protective film, placing them back, and close the charging case.
- Take the earbuds out again.
- Refresh the Bluetooth device list on your device and select "QCY Crossky C30" to connect.
Note: The earbuds power on automatically when the case opens. If they don't, recharge and retry.
(Instructions also available in multiple other languages.)
Multipoint Connection
This feature allows connection to two devices simultaneously.
Steps:
- The earphones will automatically enter pairing mode when turned on. Turn off the Bluetooth on your smartphone after device A is connected. The earphones will enter pairing mode again.
- Turn on the Bluetooth on device B and select "QCY Crossky C30" to connect.
- Turn on the Bluetooth on device A and select the paired name to connect. Now the earphones are connected to two devices simultaneously.
(Instructions also available in multiple other languages.)
Factory Reset
Clear Pairing Records:
Disconnect the earbuds from your device. Pick them up then touch both the panels 5 times within 30 seconds (LED will blink white 5 times), and the reset is complete after the blinking stops.
* Apply the pairing method for the first use to connect after reset.
(Instructions also available in multiple other languages.)
How to Fit
Step 1: Put on the earbud on your auricle, push it down like the above picture and adjust to fit yourself.
Step 2: Adjust its angle and make the sound hole towards your earhole.
Note: If the earbuds are not worn correctly, it may affect sound quality and hearing.
(Instructions also available in multiple other languages.)
Power On/Off
To Power On:
- Open the charging case; the earbuds will automatically power on.
- When earphones are outside the charging box, long press the touch panel for 1.5 seconds.
To Power Off:
- Place the earbuds back into the charging case. Close the case, and the earbuds will automatically power off.
(Instructions also available in multiple other languages.)
Controls
Music/Call Controls:
- Play/Pause/Answer Call/Hang Up: Tap the touch panel twice (L/R).
- Next Track/Reject Call: Tap the touch panel three times (R).
- Previous Track/Voice Assistant: Tap the touch panel three times (L).
- Activate Voice Assistant (Siri/Google Assistant): Long press the touch panel for 1.5 seconds (L/R).
Note:
- x2: Tap twice
- x3: Tap triple
- 1.5s: Long press for 1.5 seconds
(Details also available in multiple other languages.)
Indicator Behavior
Earbuds Charging:
- Red light on: During charging
- Red light off: Fully charged
Charging Case Charging:
- White light blinks: During charging
- White light stays on: Fully charged
(Details also available in multiple other languages.)
Troubleshooting
Q: Why can't earphones pair with my mobile phone?
A: Please check if your earphone is in pairing mode or re-connection mode. Check if Bluetooth search function of your Bluetooth device is turned on. If all done, then go to Bluetooth menu of your Bluetooth device, delete/ignore the earphone Bluetooth pairing name. After that, you can try to reconnect Bluetooth according to above steps.
Q: Why is the connection not stable and cuts out intermittently?
A: Please check if there are any metal materials or obstacles within a relatively close range or your surroundings that perhaps interfering with Bluetooth connection. This may happen because Bluetooth is a radio technology which is sensitive to objects between earphone and other devices.
Q: What can I do if there is only one earphone produce sound?
A: Please place the two earphones into the charging case, close the case, and take them out to check if both of them produce sounds. If there is still sound from only one earphone, please reset both of them.
Q: Why do I experience a delay in video watching or game playing?
A: Affected by factors such as environment, network, and mobile phone codec, there will be varying degrees of delay when the mobile phone transmits audio data to the earphone.
Q: Why can't my earphone turn on?
A: Please recharge it and make sure it has enough battery power. If it is fully charged and still nothing happens or if you are not able to charge the unit, please contact customer support for warranty cover.
Warranty Information
Warranty Period: QCY products come with a 12-month warranty period from the date of delivery.
How to Solve My Problem:
- Online purchase: When applying for after-sales service, please give priority to contacting the customer service of the purchase channel/platform. The service support of QCY will provide technical support services and solutions to process your after-sales questions.
- Offline purchase: Please contact the store/distributor or agent directly to assist with your after-sale question.
Valid proof of purchase to claim warranty:
- Products purchased from online: Please provide with order number or information that clearly show the sales channel, product details, price, sales date.
- Products purchased from non-official channels: Please provide with sales store information, order number, or product information evidence confirmed by QCY service team.
Not Covered under Warranty: The manufacturer's warranty is void under the following circumstances but not limited to:
- Lost, stolen, or free products.
- Items that have expired their warranty period.
- Products without sufficient proof of purchase.
- Improper or inadequate maintenance or modification.
- Accident, misuse, abuse, contamination, or other external causes.
- The use of unspecified adapter and accessories.
- Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
- Damages that occur as a result of one's failure to follow the instructions.
Safety Instructions
- Please carefully read and retain this user manual before using the product.
- If the product is not used for an extended period (more than 2 weeks), please recharge it.
- You must choose a charger produced by a legitimate manufacturer and certified by the national safety authority.
- If your phone cannot detect the Bluetooth earbuds, either re-enter pairing mode or perform a factory reset on the Bluetooth earbuds. If there is a phone program error, close and reopen Bluetooth on the phone or restart the phone.
- Do not disassemble or modify the battery, insert foreign objects, expose it to high temperatures, or immerse it in water or other liquids to prevent battery leakage, overheating, ignition, or explosion. Battery replacement should only be done by the manufacturer.
- Do not drop, crush, or puncture the battery. Prevent external pressure that may lead to internal short circuits and overheating.
- Do not dismantle or modify the earbuds for any reason, as it may result in fire, electronic breakdown, or permanent damage to the product.
- Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
- Do not point the product indicator light near the eyes of children or animals.
- Do not use the product during thunderstorms, as it may cause abnormal operation and increase the risk of electric shock.
- Do not use oil or other volatile liquids to clean the product.
- Please do not use this device for long periods of time and at high volume, as there is a risk of hearing damage.
WARNING! Prolonged exposure to loud noise can cause temporary or permanent hearing damage or hearing loss. As a consequence, avoid listening for long periods at high volume and keep the volume at an appropriate setting.
Contact Details & Compliance
For FAQs and more information, please email to support@qcyearphone.com or visit https://www.qcy.com/.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
IC Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
(Statement also available in French and Portuguese.)
Notice
This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.
The power delivered by the charger must be between min 2 Watts and max 5 Watts to achieve maximum charging speed.
Wireless frequency: 2.402~2.480GHz
RF power of transmission: <4dBm
Manufacturer: Dongguan Hele Electronics Co., Ltd
Address: Room 101, Block 1, No.38, Daojiao Daohou Road, Daojiao Town, Dongguan City, Guangdong Province, China
E-mail: support@qcy.com
Website: www.qcy.com
QCY Official | Wireless Headphones & Bluetooth Earbuds
