QCY Manuals & User Guides

QCY is a well-established consumer electronics brand owned by Dongguan Hele Electronics Co., Ltd., dedicated to creating innovative and accessible wireless audio products. Since its founding in 2009, QCY has focused on the philosophy of "Creative Quality for Youth," delivering high-fidelity sound and cutting-edge technology to a global audience. The company's diverse product portfolio includes True Wireless Stereo (TWS) earbuds, sports headphones, portable Bluetooth speakers, and smartwatches.

Renowned for integrating advanced features such as Active Noise Cancellation (ANC), transparency modes, and low-latency gaming audio, QCY products are supported by a proprietary app for EQ customization and firmware updates. As a key player in the Bluetooth ecosystem, QCY combines ergonomic design with reliable performance, making premium audio experiences available to users worldwide.

• How do I pair my QCY earbuds?

  Generally, remove both earbuds from the charging case to automatically enter pairing mode. If they do not connect, search for the specific model name (e.g., QCY T13) in your phone's Bluetooth settings. For some models, you may need to press a button on the charging case.

• How do I reset my QCY headphones to factory settings?

  Place the earbuds back into the charging case and keep the lid open. Press and hold the button on the case (or the touch panels on the earbuds, depending on the model) for 10 seconds until the LED indicator flashes red and white or white five times.

• Why is only one earbud working?

  This may occur if the earbuds fail to sync with each other. Place both earbuds back into the charging case, close the lid, and wait for a few seconds before taking them out again. If the issue persists, perform a factory reset.

• Does QCY have a mobile app?

  Yes, the QCY App is available for iOS and Android. It allows you to customize button controls, adjust EQ settings, upgrade firmware, and locate your earbuds.

• What is the warranty period for QCY products?

  QCY products typically come with a 12-month warranty period from the date of delivery, covering defects in materials and workmanship under normal use.