Hisense Hi-Smart Air Home Appliance
Welcome to the Hisense family and thank you for trusting Hisense with your purchase! We're happy that you chose Hisense, and we are confident that you'll be completely satisfied with your new Hisense Air Home Appliance for many years to come. Hisense proudly stands behind our products and welcome your suggestions and feedback that will help us to continue meeting your expectations. To contact us directly, please refer the local contact information in the Hi-Smart Air App. We look forward to you sharing the positive experience you've had with our product and our service! We welcome product reviews and hope you will share your Hisense experience at your retailer's website, or on Facebook or Twitter.
SAFETY Precautions
The Hisense Hi-Smart Air App is only compatible with Hisense specific Air Home Appliance models (Dehumidifier Portable Air Conditioner and Mini-Split Air Conditioner). The APP is not compatible with other Hisense home appliances, or products of other brands.
Notice: The App may not operate correctly if not used according to the directions given in this manual.
This manual is only applicable to specific Hisense Hi-Smart Air Home Appliance products (Dehumidifier Portable Air Conditioner and Mini-Split Air Conditioner). Please confirm the appliances are installed correctly before use.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Please visit www.Hisense-usa.com/fccpart15b for more information.
Hi-Smart Air Home Appliance System
The manual instructs users on the use of Hisense Hi-Smart air home appliances, including the smart WiFi module and smartphone application. A smartphone is required to install the Hi-Smart Air App. Currently, tablet devices are not supported.
Hi-Smart System Communication Pathway:
A diagram shows a Wireless Router connected to the Internet, which is then connected to a Smartphone via 3G/4G/WiFi. The Smartphone is also connected to a Home Appliance.
Users first install the Hi-Smart Air App on their smartphones, and the App sends control instructions to the internal WiFi module inside the home appliance, via the communication pathway shown in the above diagram. The smart appliance is then controlled and managed via smartphone.
WiFi Module Performance Parameters
| WiFi Model | AEH-W4B1 |
|---|---|
| Transmission frequency | 2.4GHz |
| Transmission power | ≤19dBm |
| Power supply | 5V/450mA |
| Operating temperature | 0~40°C |
| Operating humidity | 20%~85%RH |
System Operation Requirements
A. Smartphone System Requirements
The following are the minimum specifications needed to successfully run the Hi-Smart Air app on a smartphone:
| Terminal device | Android | IOS |
|---|---|---|
| OS | Android 4.4 or higher | IOS 8 or higher |
| Resolution | 800*480 or higher | 960*640 or higher |
B. Wireless Router requirements
| Standard | IEEE 802.11b/g/n |
|---|---|
| Frequency Range | 2.412-2.472GHz |
| Security | 128 bits WEP, AES, WPA, WPA2 |
| Data Rate | 802.11b: 11Mbps |
| 802.11g: 54Mbps | |
| 802.11n: 72.2Mbps | |
| Sensitivity | 802.11b: 11Mbps |
| 802.11g: 54Mbps | |
| 802.11n: 72.2Mbps | |
| Number of Channels | 2.4GHz:Ch1~Ch13 |
| Modulation | QPSK+OFDM |
Notice:
- Please try to use a certified 2.4G wireless router.
- The wireless router requirements are a general specification.
- Depending on the environment, there might be multiple WiFi access points available. It is important to ensure that the correct one is being used.
- A router firewall may have high security or parental controls configured, and these settings may block some required network ports for the device. The following network ports should be opened/whitelisted on your router: 80/443/53/55055/55056 (Check the router's user manual for instructions on configuring firewalls.)
C. In-Home WiFi Network Connectivity Tips
Locate the Hi-Smart Air home appliance as close to the wireless router as possible. If the Wi-Fi signal strength is weak, the Hi-Smart App and WiFi module may be disconnected depending on the Wi-Fi signal strength. Check that no metal objects are attached to the Hi-Smart appliance, or otherwise interfering with the WiFi signal.
D. Other Requirements and Precautions
- The smartphone must be connected with WiFi instead of 3G/4G when it is paired to the Hi-Smart Air home appliances for the first time.
- When using the Hi-Smart Air Application, cellular data use may generate expenses if the mobile phone is connected with 3G/4G data service.
- The internet connection may fail due to presence of any firewalls. If this is the case, it's recommended to contact your internet service provider.
- If your internet service provider requires an ID or a password to connect to the internet, you must enter your ID or password when connecting to the internet.
Downloading the App
- Please make sure that smartphone has been connected to the Internet before downloading the App.
- For Android smartphone users, open PLAY Store and enter Hi-Smart Air in the Search bar to find the latest version. Download and install it.
- For IOS smartphone users, open the APP Store and enter Hi-Smart Air in the Search bar to find the latest version. Download and install it.
Method for registration and login
(Please make sure that the smartphone has an active connection to the Internet)
After downloading the application, install the Hi-smart Air App as directed, and then enter the application by clicking the desktop Icon. As shown in picture, the users without an account must register an account by clicking the "Join now" and the users with an account shall log in by directly clicking the "Sign in";
After clicking "Join in", the system will send a registration code to the user's registered e-mailbox, the user then submits the code and activates the account thru the interface shown. The user then clicks "Already received the email in Registration interface, and enter your code".
Account login: Enter your Email and Password to log in. If the password is forgotten, click "Forgot password", then enter an Email address and check the code in the mailbox.
Enter the code and change the password via the interface.
Method for Pairing
Before pairing your device, please make sure your device is connected to the Internet through a wireless router. The smartphone and the appliance C be paired through 3G/4G cellular data service.
For a Dehumidifier: press "mode" and "fan" button at the same time and the buzzer will sound 3 times, wait until the display shows "P2";
For a Portable AC: click "SWING" button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows "77";
For a Mini-Split AC, press Horizon Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows "77".
Notices:
- The three smart home appliances mentioned above only support one user to carry out Pairing. If other users want to check or control the state of these Hi-Smart home appliances, they need to get authorization of the first pairing user. Please check the section "share" for specific operation methods.
- The initial paired user will lose connection if another user conducts the above operation forcibly and carries out the pairing successfully.
IOS Pairing
(Please make sure that the smartphone has been connected to the Internet by wireless router)
After logging in the account, the user will enter right interface and click the right-hand lower-corner “+” to add smart home appliances;
A picture shows a pairing guidance interface (4 pages in all). The user can start pairing after getting familiar with pairing steps.
A list of wireless routers is shown in the picture. The user can check the pairing steps in the "Guide", on the top right corner.
Adding Home Appliances.
Step 1, Click "Choose Device", the interface will display, and then choose home appliances beginning with "Hi-Smart" and wait for the interface to display automatically.
Note: If the interface cannot display automatically in 10 seconds after product (Hi-Smart-xxxx selection), double click "Home" to return to the "Device Setup" interface and click "Next".
Step 2, Choose the wireless router, and then the interface will display.
Step 3, Enter the password for the wireless router and wait for completion of pairing with the home appliance.
Android Pairing
(Please make sure that the smartphone has been connected to the Internet through a wireless router)
After logging into the account, the user will enter the interface (right), and click the right downside "+" to add smart home appliances.
Pairing: When adding home appliances, the user can choose unpaired appliances (serial number of home appliances shall begin with Hi-Smart) and click "Next" to start pairing. By clicking "Guide", at the top right corner of the screen, operational pairing hints can be found.
A selection list of wireless routers is shown in the picture at right. Click "Next".
Enter the password of the wireless router and click "Add the new device" to complete pairing.
Instructions for Unpairing and General Functions
Unpairing
After pairing, enter the home appliance list interface. To delete any home appliance, select the home appliance which needs to be deleted and slide the selector to the left side, as shown in the picture at right.
Click the top left corner of the home appliance list to enter the Menu interface.
Additional Information & Terms
The device controller has different control interfaces to control the home appliances.
Program setting: Check product timer settings
Notification: Enable or disable the malfunction pushing service. When a malfunction of air appliance occurs, the Hi-Smart Air App will notify the user about the malfunction.
The Setting interface shows 4 lists function options:
- Diagnostics: self-diagnosis for all Hi-Smart Air home appliances. Also checks the home appliance for malfunctions.
- Language: three languages are supported: English, Spanish and French
- Shared devices: Only one user may be paired with a Hi-Smart unit. If other users want to check or control the home appliance, it requires the first paired user to delete the pairing with the appliance.
- Help: A web link to the User's Manual and FAQ
- Modify password: change account password
- About: Application software version
- Sign out: log out of the account
Support: Hisense Customer Service information
Home Appliance Functions
The Home appliance list shows successfully-linked Dehumidifier, Portable Air Conditioner, and Split Air Conditioner data. On the left are temperature or humidity Set values of corresponding home appliances. Also displayed are the names and current operating modes of each home appliance. On the right, are the home appliance "Name edit" and "Quick toggle" buttons. The user can enter the home appliance control interface by clicking any home appliance. In this IOS smartphone interface, users can refresh the home appliance status through pull down menu's. For an Android smartphone, the status of their Home Appliances will automatically refresh.
Portable AC
The operation interface for portable AC shows the current home appliance name. The user can select other linked home appliances and conduct toggle operations by clicking available home appliances. Also, the set temperature and current ambient temperature are displayed.
Add more function Quick settings by clicking "+" in the box;
The following settings are available:
- MODE: Different product types have different operating modes.
- FAN: Fan speed setting.
- AIRFLOW: Fan louver direction setting.
- SLEEP: Sleep mode setting.
- ADVANCED: Includes Fast Cool/Heat, Dimmer AC panel and Share functions.
- PROGRAM SETTING: Checks Timer settings of Portable AC
- SETTINGS: Includes Temp scale translation, Editable Home Appliance name, Device Info and Diagnostics function.
Enter the Timer setting interface by clicking "+" in PROGRAM SETTING. The Timer setting is as shown in the above chart. Select the beginning time and define a specific day for execution of the setting, Temperature, Mode, Fan Speed and Air Flow for each week and save the settings. The application will feed back the setting results.
Dehumidifier
The Dehumidifier operation interface displays the name of the current home appliance, and is available for enabling and disabling the appliance. Also, it displays the setting temperature and current ambient temperature.
Add more Quick settings of relevant functions by clicking "+" in the box;
The following settings are available:
- MODE: Home appliances of different types have different operating modes.
- FAN: Fan speed setting;
- ADVANCED: Includes lonizer, pump and Share functions;
- PROGRAM SETTING: Includes Timer functions;
- SETTINGS: Includes Edit Home Appliance name, Device Info and Diagnostics functions.
NOTE: The Dehumidifier operation functions of are similar to that of Portable AC.
Troubleshooting the Hisense Hi-Smart Air App
Check possible causes and solutions:
| Issue | Possible Cause | Solution |
|---|---|---|
| Cannot log into the account | Mobile phone WiFi is disabled | Enable WiFi |
| Wireless router cannot be connected to the Internet | Contact your local Internet Service Provider (ISP) | |
| Account password is wrong | Re-enter password | |
| Password cannot be reset through the "Forgot password?" function in login interface | The account isn't active | Check whether the code in registered mailbox has been used |
| The account will be frozen for 30 minutes if the user fails to login to the account after 5 attempts | Reset the password after 30 minutes | |
| Cannot register to become a member | The account name or password is wrong | Please follow the prompt |
| Incorrect e-mail format | Register by correct e-mail format | |
| Home appliance cannot be paired with the App | Home appliance is not powered on | Power "On" the home appliance |
| Wireless communication signals are weak because the wireless router is out of range | Adjust location of wireless router or the appliance | |
| The appliance is not in "Pair" mode. | Wireless network cannot be connected to the Internet | Contact your local Internet Service Provider (ISP) |
| APP works abnormally | For Dehumidifier: press "mode" and "fan" button at the same time and the buzzer will sound 3 times, wait until the display shows "P2"; For Portable AC: click the Vertical Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows "77"; For Mini-Split AC, press Horizon Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows "77". | |
| Incorrect password | Close WiFi of smartphone and then re-open it | |
| Home appliance operates abnormally | Restart the smartphone Input correct password of wireless router | |
| The home appliance is already paired on another account | Power "Off" home appliance for 10 seconds and then restart it | |
| The home appliance is not powered on | The original account holder must share control of the appliance | |
| The home appliance is offline all the time | Power "On" the home appliance | Contact your local Internet Service Provider (ISP) |
| The wireless router cannot be connected to the Internet normally | ||
| The wireless router is out of range, or the signal is weak. | Adjust the location of wireless router or of the appliance. | |
| The home appliance operates abnormally | Power "Off" the home appliance for 10 seconds and then restart it | |
| App communication is abnormal | Restart the App, or dis-able and re-enable WiFi on the smartphone | |
| The home appliance is not powered on | Power "On" the home appliance | |
| The wireless router is not powered on | Power "On" the wireless router | |
| The Wireless router supporting the home appliance connect to Internet normally | Contact your local Internet Service Provider (ISP) | |
| The appliance doesn't respond to remote control | Wireless router is out of range, or the signal is weak | Adjust location of wireless router or the appliance |
| The home appliance operates abnormally | Power "Off" the home appliance for 10 seconds and then restart it | |
| App communication is abnormal | Restart the App, or dis-able and re-enable the WiFi on the smartphone | |
| Cannot un-pair the appliance from the smart phone | Application operates abnormally | Restart the Application or smartphone and try again |
| The App closes unexpectedly | The smartphone app suddenly shuts down due to memory limitations of the smartphone. | Close any unnecessary apps that may be running in the background before using the Hi-Smart Air app |
| Due to a network error or server load, the connection is unstable. | Try to log in again at a later time. | |
| Session timed out due to inactivity. | Network error. | •Server connection may take time(slow). •Try to log in again • Check wireless network. •Try to log in again at a later time. |
| Network environment not stable. | •Turn home appliance off, and then powering back up. | |
| Command Fail due to network error | •Check wireless network connection. •Turn home appliance off, and then powering back up. | |
| App or Certain App needs to be updated | App functions cannot be updated. | After upgrading the phone operation system, if the App cannot be used, please upgrade App to the latest version |
| Timer functions abnormal | App was not enabled to read the smartphone's time | Settings shall be made by following routes in case of Android system: “Settings - Apps (Device) - Hi-Smart Air - Permissions - Location”, enable the switch of Location; For IOS, go to the bottom of "Setting", find Hi-Smart Air, enter it and choose "While Using" from "Location"; |
| Timer functions not working | The Timer functions weren't triggered. | Timer is based on triggering, and only work under the conditions set by the user. |
Statement
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of FCC RF Rules. This equipment should be installed and operated with minimum distance of 20 in. (50 cm) between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
CAUTION:
To comply with the limits of the Class B digital device, pursuant to Part 15 of the FCC Rules, this device is comply with Class B limits. All peripherals must be shielded and grounded. Operation with non-certified peripherals or non-shielded cables may results in interference to radio or reception.
MODIFICATION:
To assure continued compliance, any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the device.
Label Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
IC Statement
This device complies with Industry Canada licence-exempt RSS standard(s).Operation is subject to the following two conditions:
- This device may not cause interference, and
- This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 50 cm(8 in.) between the radiator and your body.
