Hisense HiSmart Life Home Appliance WiFi Instruction

Welcome

Welcome to the Hisense family and thank you for trusting Hisense with your purchase! We're happy that you chose Hisense, and we are confident that you'll be completely satisfied with your new Hisense Air Home Appliance for many years to come. Hisense proudly stands behind our products and welcomes your suggestions and feedback that will help us to continue meeting your expectations. To contact us directly, please refer to the local contact information in the HiSmart Life App.

We look forward to you sharing the positive experience you've had with our product and our service!

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SAFETY Precautions

The Hisense HiSmart Life App is compatible with Hisense specific Home Appliance models (Air Conditioner and Dehumidifier). The APP is not compatible with other Hisense home appliances, or products of other brands. Please confirm the appliances are installed correctly before use.

Notice: The App may not operate correctly if not used according to the directions given in this instruction.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

RADIATION EXPOSURE STATEMENT
This equipment complies with Canada radiation exposure limits set forth for uncontrolled environments. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Cet appareil comprend un ou des émetteur(s) et récepteur(s) exempts(s) de licence qui respecte(nt) les normes CNR applicables émises par Innovation, Sciences et Développement économique Canada. Son utilisation est soumise aux deux conditions suivantes : (1) L'appareil ne doit pas causer d'interférence. (2) L'appareil doit accepter toute interférence, incluant celles qui peuvent altérer son fonctionnement.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

DÉCLARATION D'IC SUR L'EXPOSITION AUX RADIATIONS:
Cet équipement est conforme aux limites d'exposition aux radiations définies par le Canada pour des environnements non contrôlés. Cet émetteur ne doit pas être installé au même endroit ni utilisé avec une autre antenne ou un autre émetteur.

HiSmart Life Home Appliance System

The manual instructs users on the use of Hisense HiSmart Life home appliances, including the smart WiFi module and smartphone application. A smartphone is required to install the HiSmart Life App. Currently, tablet devices are not supported.

A diagram shows the HiSmart System Communication Pathway: Internet connects to Wireless router, which connects to Hisense Home Appliance and Smartphone. The Smartphone also connects to the Internet via 3G/4G/WiFi.

Users first install the HiSmart Life App on their smartphones, and the App sends control instructions to the internal WiFi module inside the home appliance, via the communication pathway shown in the above diagram. The smart appliance is then controlled and managed via smartphone.

WiFi Module Performance Parameters

Table 1: Internal WiFi module Performance Parameters

System Operation Requirements

A. Smartphone System Requirements

The following are the minimum specifications needed to successfully run the Hi-Smart AC app on a smartphone:

Table 2: Smartphone requirements

B. Wireless Router requirements

Table 3: Wireless Router requirements

Notice:

• Please try to use a certified 2.4G wireless router.
• The wireless router requirements are a general specification.
• Depending on the environment, there might be multiple WiFi access points available. It is important to ensure that the correct one is being used.
• A router firewall may have high security or parental controls configured, and these settings may block some required network ports for the device.
• The following network ports should be opened/whitelisted on your router: 80/443/53/55055/55056 (Check the router's user manual for instructions on configuring firewalls.)
• The WiFi module does not support a new Wi-Fi certified specification and non-standard Wi-Fi certification type.

C. In-Home WiFi Network Connectivity Tips

• Locate the HiSmart Life home appliance as close to the wireless router as possible.
• If the Wi-Fi signal strength is weak, the HiSmart App and WiFi module may be disconnected depending on the Wi-Fi signal strength. Check that no metal objects are attached to the HiSmart appliance, or otherwise interfering with the WiFi signal.
• Due to dynamic network connectivity, requests may time out. In this event, re-run the network.
• Due to dynamic network connectivity control processes may time out, App and product may display conflicting setting information. Reconnect to sync information.

D. Other Requirements and Precautions

• The smartphone must be connected with WiFi instead of 3G/4G when it is paired to the HiSmart Life home appliances for the first time.
• When using the HiSmart Life Application, cellular data use may generate expenses if the mobile phone is connected with 3G/4G data service.
• The internet connection may fail due to the presence of any firewalls. If this is the case, it's recommended to contact your internet service provider.
• If your internet service provider requires an ID or a password to connect to the internet, you must enter your ID or password when connecting to the internet.

Downloading HiSmart Life App

1. Please make sure that your smartphone has been connected to the Internet before downloading the App.
2. For Android smartphone users, open PLAY Store and enter HiSmart Life in the Search bar to find the latest version. Download and install it.
3. For iOS smartphone users, open the APP Store and enter HiSmart Life in the Search bar to find the latest version. Download and install it.
4. Or you can use your smartphone to scan the QR codes provided to download the App.

Two QR codes are displayed: one for Android and one for iOS.

Method for registration and login

(Please make sure that the smartphone has an active connection to the Internet)

After downloading the HiSmart Life App as directed, users must register an account by clicking the "Register" button. Users with an account can log in by clicking the "Log in" button.

Screenshots show the login and registration interfaces. The registration interface includes fields for Email, User name, Password, and Confirm password. It also includes checkboxes for agreeing to "End User Terms and Conditions" and "Privacy Policy", and a button to "Send activation email".

In the "Register" interface, please fill in the relevant information, agree to the 《End User Terms and Conditions》 and 《Privacy Policy》, then click "Send activation email". The system will send a registration code to the user's registered e-mailbox. The user then submits the code and activates the account through the interface shown.

Screenshots show the email activation process, including entering the verification code.

If the password is forgotten, click "Forgot password", then input your Email address and click "Send an email". In the next interface, input your "Verification code", "new password", "Confirm your new password", and at last click "Confirm".

Screenshots show the password reset process.

Method for Pairing

Before pairing your device, please make sure your device is connected to the Internet through a wireless router. The smartphone and the appliance can be paired through 3G/4G cellular data service.

For specific appliances:

• Dehumidifier: Press "mode" and "fan" buttons simultaneously. The buzzer will sound 3 times, and the display will show "P2".
• Portable AC: Click the "SWING" button 6 times on the remote. The buzzer will sound 5 times, and the display will show "77".
• Air conditioner: Press the "Horizon Airflow" button 6 times on the remote, and the buzzer will sound 5 times, wait until the display shows "77". Alternatively, press the "Sleep" button 8 times on the wired remote controller. You can pair after hearing the air conditioning distribution network tone.

Notice:

1. The three smart home appliances mentioned above only support one user to carry out Pairing. If other users want to check or control the state of these HiSmart home appliances, they need to get authorization from the first pairing user. Please check the section "share" for specific operation methods.
2. The initial paired user will lose connection if another user forcibly conducts the above operation and carries out the pairing successfully.

IOS Pairing

(Please make sure that the smartphone has connected to the Internet by wireless)

After logging into the account, users can click "Add device" or the upper right corner "+" to add appliances. Then select the appliance type you want to pair.

Tips: The app will ask you “Allow HiSmart Life to location?” Please select “Always Allow”.

Screenshots illustrate the process of adding a device in the iOS app. The user selects the device type (Air conditioner, Portable AC, Dehumidifier) and then proceeds to connect to the WiFi network.

The user is instructed to open WiFi settings on their iPhone or tablet and select the network named "HiSmart-xx-xxxx". After connecting to this network, they should return to the app.

Screenshots show the process of selecting a WiFi network and entering the password. The user is prompted to select their wireless network and enter the password, then wait for the pairing to complete.

Android Pairing

(Please make sure that the smartphone has been connected to the Internet through a wireless router)

After logging into the account, the user can click "Add device" or the upper right corner "+" to add smart home appliances. Then select the appliance type you want to pair.

Screenshots illustrate the process of adding a device in the Android app. The user selects the device type and then proceeds to connect to the WiFi network.

The user is instructed to select the network which contains "HiSmart-xx-xxxx" in the name, then click "Next" in the upper right corner.

Tips: The app will ask you “Apply for permission HiSmart Life?” Please select “OK”. And also ask you “Allow HiSmart Life to access this device's location?” Please select “Allow”.

Screenshots show the process of selecting a WiFi network and entering the password. The user is prompted to select their wireless network and enter the password, then wait for the pairing to complete.

Tips: During the pairing process, if the following popup window appears, please select “CONNECT”. The popup message is: "This WLAN network has no Internet access. Connect anyway?" with options to "CANCEL" and "CONNECT".

Instructions for General Functions

The main interface of the app has three parts: "Device", "Intelligence", and "Profile".

Device

In the "Device" section, all devices and their rooms are displayed. Users can click on a device to enter its control interface. Users can also manage rooms, including creating and managing them.

A screenshot shows the "Devices" interface with an "Air conditioner 1" listed, showing current and setting temperatures, and fan mode.

Intelligence

In the "Intelligence" section, users can make advanced settings, such as favorite settings, timer, and scene linkage.

Users can click "Add" or the upper right corner "+" to create Intelligence settings. They need to give the intelligence setting a name and select an icon for it. Secondly, set conditions and results separately. There are three conditions.

Screenshots show the process of adding an intelligence setting, including adding conditions and tasks.

Manual Execution, Timer and Device

• Manual Execution: For air conditioners, users can set power on/off, mode, temp, and fan speed at once. For dehumidifiers, users can set power on/off, mode, humidity, and fan speed at once.
• Timer: This is a weekly timer function where users can set a 7*24 timer for their devices.
• Device: This is a linkage function. Users can set room temperature or room humidity conditions from devices. When the condition is reached, the device switch is controlled. For example, if the temp/humidity is higher or lower than a specified value, the device will be turned on or off.

Profile

In the "Profile" section, users can make general settings and management:

• Message center: Device fault information.
• Device management: Check or change device settings.
• Share management: Check the sharing status.
• Demo mode: Experience device operation.
• Setting: General settings.

Screenshots show the "Personal center" and "Device setting" interfaces.

Personal center:

• Head portrait: Add or change user's head portrait.
• Email: Check registered email.
• User name: Check or change user name.
• Change login password: Change a new password.
• Delete account: Users can delete their account. At the same time, all information about users will be deleted.

Device setting:

• Displayed on the main page: Select whether the device is visible on the main interface.
• Device name: Check or change device name.
• Device location: Check or change device location.
• Share device: Share the device to other accounts.
• Device ID: Mac address of the device.
• Delete device: Unpairing the device.

Setting:

• Push Message: The switch of fault push.
• Disclaimer: Privacy Policy.
• Language selection: Language setting.
• Share app: Share the download link of the app.
• About WIFI module: Brief introduction of the WiFi module.
• Version information: Application version.
• Clear cache: Clear cache information.

Troubleshooting the Hisense HiSmart Life App

Check possible causes and solutions:

Declaration of Conformity

Manufacturer

Hisense (Guangdong) Air Conditioning Co., Ltd.

Product details

• Product Type: WIFI Module
• Model Number(s): AEH-W4E1
• Software Version: V.1.0

The object of the declaration described above is in conformity with the essential requirements of the relevant Union harmonization legislation: Radio Equipment Directive 2014/53/EU

The following harmonized standards and technical specifications have been applied:

• Health and Safety (Article 3.1a): EN 62311:2008;
• Radio Spectrum (Article 3.2): EN 300328 V2.1.1;