BY-V Q&A
Q1: Product not working with iPhone
A1: Check if the RX receiver indicator light is on. iPhone needs to be unlocked and have a recording app open to power the product.
Q2: Product not working with Android phone
A2: Ensure the phone connection is stable and not loose due to a phone case. Some brands (VIVO, OPPO) require enabling OTG function in phone settings.
Q3: Transmitter product not charging when connected to charging cable
A3: The transmitter's charging indicator light does not show when powered on. It only shows a solid red light when powered off.
Q5: Can the product be used while charging?
A5: Yes, it supports charging while using. The RX product's Type-C charging port can be connected to a Type-C charging cable for the phone, solving battery life concerns during live streaming or video recording.
Q6: Product not recording sound properly
A6: After connecting to the phone, check the audio recording page in the BOYASound APP. Ensure the product model is recognized and the indicator light is solid blue (connected).
Q7: Product cannot enter pairing mode
A7: RX and TX pair automatically. No manual pairing is needed. They will automatically pair with devices within range upon power-on.
Q8: Pairing issues when using two sets simultaneously
A8: The automatic pairing function does not memorize paired devices. For simultaneous use of multiple sets, it's recommended to pair one set successfully before powering on the second set.
Q9: Product cannot pair two devices with one transmitter
A9: ① Normally, devices can be paired by powering them on one by one. If simultaneous power-on fails, turn off and restart the products. ② Check the kit model. BY-V1/V10 kits are one-to-one, while BY-V2/V20 kits support one-to-two.
Q10: Product cannot power on
A10: For TX, check if it hasn't been used for a long time or if the battery is depleted. Connect a charging cable to activate it. For RX, if it cannot power on when connected to a phone, check if the connector is loose.
Q11: Short range, distorted sound, or noise
A11: This is usually due to environmental interference. If there are high-power wireless routers or devices in the vicinity, try changing the usage environment or finding a suitable distance/angle.
Q12: Microphone has no sound
A12: Check if the TX is muted. Look at the TX transmitter's indicator light. If it's on but flashing blue, it's muted. Press the power button once to unmute.
Q13: Can the Android receiver be connected to a charger during use?
A13: Connecting or disconnecting the phone charger while the Android receiver is in use may cause the receiver to restart on some phones. It is recommended to connect the charger before use if charging while using is required, to avoid intermittent disconnections.
Q14: Recording volume too high or too low, how to adjust?
A14: ① The device volume is fixed and cannot be adjusted directly. ② Use the noise reduction mode to effectively avoid plosives and popping sounds. ③ If noise reduction is not needed, for loud voices, clip the microphone slightly lower; for soft voices, clip it slightly higher, closer to the mouth.
Q15: How to enable noise reduction mode?
A15: When connected and paired, short-press the blue NR button on the TX transmitter to enable noise reduction. The indicator light will show solid green. Press the NR button again to disable noise reduction, and the indicator light will return to blue. ① It is recommended to enable noise reduction in outdoor, noisy environments to effectively reduce ambient noise. ② In indoor, quiet environments, disable noise reduction to preserve original sound quality.
Q16: No sound when playing back recordings/videos on the phone.
A16: Remove the RX receiver from the phone before playing back. When the phone is connected to the BY-V external microphone, it's like connecting a headset with only a microphone. The phone needs the microphone adapter to be unplugged to output sound externally.
