eufy Omni C20 Robot Vacuum Cleaner

1. About the Omni C20 Device

This section provides an overview of the eufy Omni C20 robot vacuum cleaner.

1.1 What's in the Box?

The package typically includes:

• All-in-One Station
• Robot
• Quick Start Guide
• Safety Data Sheet

1.2 Overview

Front View

The front of the robot and station are depicted. Key components on the robot include:

• 1. Laser Sensor
• 2. Charging Button
• 3. Dustbin
• 4. Filter
• 5. Dust Collection Release Latch
• 6. Dustbin Handle
• 7. Power Button
• 8. Bumper

Rear View

The rear of the robot shows:

• 1. Charging Contacts (x2)
• 2. Docking Sensors (x2)
• 3. Suction Port

Bottom View

The bottom of the robot features:

• 1. Wheels
• 2. Drop Sensors (x3)
• 3. Wheels (x2)
• 4. Brush Guard
• 5. Detachable Mop Pads (x2)
• 6. Anti-tangle Rolling Brush
• 7. Brush Guard Release Latches (x2)
• 8. Side Brush
• 9. Carpet Detection Sensor

1.3 Button Controls

The robot has several buttons for operation:

• Power Button: Long press (3s) to turn on/off. Short press (1s) to pause/resume cleaning.
• Charging Button: Short press (1s) to return the robot to the station. Long press (3s) to enable/disable child lock.
• Combined Button Press: Long press both buttons simultaneously (3s) to reset the Wi-Fi connection.

1.4 LED Indicators

The status of the device is indicated by LED lights on both the robot and the base station.

2. Preparing the Omni C20

This section guides you through the initial setup and preparation of your robot.

2.1 Important Tips Before First Use

• A. Clear the Floor: Remove power cables and small objects like socks, toys, slippers, towels, or scales that could get tangled in the robot.
• B. Carpet Edges: Fold the fringed edges of carpets to prevent the robot from getting tangled. Avoid cleaning high-pile carpets or carpets thicker than 0.98 in / 25 mm, as this may cause malfunctions.
• C. Mapping Preparation: It is highly recommended to place physical barriers in front of fireplaces and certain areas (e.g., vents) that could be damaged if the robot enters them. For future use, set up virtual boundaries in the eufy app to prevent the robot from falling down stairs.
• D. Water Avoidance: Avoid vacuuming large amounts of water, as this can damage the appliance.
• E. Low Obstacles: The robot may climb onto objects less than 0.7 in / 18 mm high. Remove these objects if possible.
• F. Drop Sensors: Drop sensors prevent the robot from falling down stairs and steep slopes in most cases. The sensors are less effective when dirty or used on carpeted/reflective floors.

2.2 Installing the All-in-One Station

1. Place the station in a location with a strong Wi-Fi signal and easy robot access. It is recommended to place it against a wall on a hard, flat surface. Ensure adequate clearance: 1.6 ft / 0.5 m on both sides and 4.9 ft / 1.5 m in front.
2. Connect the station to a wall outlet. The LED ring on the clean water tank will light up red when the station is connected to AC power, indicating the tank needs to be filled with water.

Always keep the docking station connected to ensure the infrared connection between the robot and the station; otherwise, the robot will not return automatically.

2.3 Charging Your Robot

1. Before use, remove any foam blocks, stickers, and protective films from the front and rear of the robot.
2. Connect the robot to the base station. The robot will automatically power on.

Ensure the robot is fully charged before use. You will hear a "charging" voice prompt upon successful docking.

3. Using the Omni C20

This section covers the operation of your Omni C20 robot, primarily through the eufy app.

Note: User interface images are for illustration purposes only. Actual display content may vary depending on the software version.

It is recommended to control the robot via the eufy app to enjoy all available features.

Before you begin, ensure:

• Your smartphone runs iOS 11.0 (or later) or Android 8.0 (or later).
• A 2.4 GHz Wi-Fi signal is enabled on your wireless router.

3.1 Download the App

1. Download the app from the App Store (iOS devices) or Google Play (Android devices), or by clicking the provided link.
2. Open the app and create a user account.
3. Tap the "Add Device" / "+" icon to add your robot to your eufy account.
4. Follow the in-app instructions to set up the Wi-Fi connection.

Once successfully connected, you can control the robot through the app. The app allows you to select cleaning modes, set desired suction power, schedule cleanings, view device status, receive notifications, and access additional features. If the robot gets stuck, tap "Find My Robot" in the app to locate it.

3.2 Resetting the Wi-Fi Connection

If you encounter issues connecting the robot to the eufy app, try resetting the Wi-Fi connection. Press and hold both the Power button and the Charging button simultaneously for 3 seconds until you hear a prompt. You will hear a voice prompt indicating the Wi-Fi connection has been reset, and the robot's LED indicator will flash white rapidly. You can then follow the in-app instructions to re-establish the Wi-Fi connection.

3.3 Mapping

This feature helps the robot efficiently learn your home's layout for thorough and organized cleaning. By creating a detailed floor plan, your robot can navigate and clean accurately. To maximize mapping efficiency and accuracy, follow these steps:

• Open All Doors: Ensure all doors within the cleaning area are open to allow the robot unobstructed access for mapping.
• Define Restricted Areas: If there are zones you do not want the robot to enter, use physical barriers to block them. This improves mapping accuracy and prevents the robot from accessing unintended areas. After mapping, you can remove physical barriers and set up restricted zones in the app.
• Remove Obstacles: Clear any objects like toys, cables, or small furniture that might obstruct the robot's path or get caught in its brushes. This allows the robot to move freely and map the area without interruption.
• Do Not Move the Base Station: Once the floor plan is created, avoid moving the base station. The robot uses it as a reference point for navigation and mapping. Moving it may disrupt the floor plan's accuracy.

3.4 Setting Up No-Go Zones and No Mop Zones

Using the eufy app, you can designate "No-Go Zones" or "No Mop Zones" as restricted areas. This eliminates the need for physical barriers like boundary strips. This feature is solely for segmenting cleaning zones, not for isolating hazardous areas.

3.5 Scheduled Cleaning

You can schedule the robot to start cleaning at a specific time using the eufy app. The app allows you to set times and customize cleaning schedules from Sunday to Saturday.

3.6 Selecting a Cleaning Mode

You can start, pause, or select a cleaning mode via the eufy app.

3.6.1 Auto Cleaning Mode

Tap the "Start" button in the eufy app to enable Auto Cleaning mode. Upon starting, the robot will depart from the base station and automatically determine its cleaning path. It first cleans the edges, then moves in a Z-pattern for complete coverage. After the cleaning cycle is finished, the robot will automatically return to the docking station to recharge.

To pause cleaning, press the robot's power button.

3.6.2 Room Cleaning

In this mode, your home is automatically divided into multiple rooms for cleaning via the eufy app. You can also customize room settings within the app. The robot will only clean the selected rooms and then return to the Omni station after cleaning.

Enable Room Cleaning mode only after the robot has completed mapping. It is recommended for the robot to start from the Omni station to begin room cleaning.

3.6.3 Zone Cleaning

In this mode, you can set a cleaning zone and customize its size via the eufy app. The robot will clean only the selected zone.

3.7 Selecting a Suction Level

In the eufy app, choose a suction level according to your needs: Quiet, Standard (Default), Turbo, and Max. The next time the robot starts cleaning, it will use the suction level you previously selected.

Note: If you have pets or children at home, it is recommended to select a higher suction level. You can also select the BoostIQ™ feature in the eufy app according to your needs. The robot automatically activates BoostIQ™ when it detects a carpet during cleaning to ensure optimal cleaning. BoostIQ™ is ideal for cleaning thicker carpets. If the vacuuming noise caused by BoostIQ™ bothers you, you can disable this feature.

4. Using the Mopping System

Note: User interface images are for illustration purposes only. Actual display content may vary depending on the software version.

1. Start cleaning. The robot will automatically vacuum and mop. During mopping, you can choose between two water levels in the eufy app.

Vacuum-only and mop-only modes are also available in the eufy app.

1. Regularly empty and clean the dirty water tank to prevent mold or unpleasant odors. Refer to the "Cleaning and Maintenance" section of this User Manual for instructions on cleaning the dirty water tank.

5. Using the Robot with Amazon Alexa / Google Assistant

Amazon Alexa and Google Assistant are smart voice control devices that allow you to control the robot with your voice.

Before you begin, ensure:

• The robot is connected to the base station to ensure sufficient power.
• The robot is connected to the eufy app.
• You have an Amazon Alexa-compatible device (e.g., Amazon Echo, Echo Dot, Amazon Tap, Echo Show, or Echo Spot) or a Google Assistant-compatible device (e.g., Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control the robot using Amazon Alexa or Google Assistant:

1. Open the eufy app and tap Profile > Smart Integrations.
2. Follow the on-screen instructions to complete the setup.

6. Enabling/Disabling Child Lock

Press and hold the Charging button for 3 seconds to activate the child lock. When the child lock is enabled, all buttons will be locked to prevent children from damaging the device or accidentally getting injured.

To disable the child lock, press and hold the Charging button again for 3 seconds.

This feature is also available in the eufy app.

7. Cleaning and Maintenance

Regular cleaning and maintenance are essential for optimal performance.

7.1 Cleaning the Dustbin and Filter

1. Open the top cover and remove the dustbin.
2. Press the release latch to open and empty the dustbin.
3. Remove the filter.
4. Tap the filter to remove dust.
5. Rinse the dustbin and filter thoroughly with water.
6. Completely dry the dustbin and filter before the next use.
7. Reinstall the filter into the dustbin.
8. Slide the dustbin back into the main unit.

Do not use the filter if it is not completely dry, as this may affect cleaning performance. Do not use a brush, hot water, or any cleaning agents to clean the filter.

7.2 Cleaning the Rolling Brush

1. Turn the main unit upside down and press the release tabs with both hands to release the brush guard.
2. Remove the rolling brush and detach the end caps from both sides. Use scissors to remove tangled hair and debris from the rolling brush.
3. Rinse the rolling brush and brush guard with running water.
4. Completely dry the rolling brush and brush guard before the next use.
5. Reassemble the rolling brush.
6. Press down the brush guard to snap it into place.

7.3 Cleaning the Side Brush

Foreign objects, such as hair, can easily get tangled in the side brush, so it is recommended to clean it regularly.

1. Remove the side brush with a screwdriver.
2. Carefully untwist and remove any hair or material that has become wrapped between the main unit and the side brush.
3. Clean the side brush with water.
4. Air dry the side brush before the next use.
5. Reinstall the side brush onto the machine.

7.4 Cleaning the Sensors and Charging Contacts

To maintain optimal performance, regularly clean the sensors, bumper, and charging contacts. Clean the sensors and charging contacts with a soft cloth.

7.5 Cleaning the Dirty Water Tank

1. Remove the dirty water tank from the base station.
2. Empty the dirty water tank.
3. Rinse the dirty water tank thoroughly with running water.

7.6 Cleaning the Mop Pads

1. Remove the mop pads from the robot.
2. Gently wash the mop pads with water.
3. Completely dry the mop pads in sunlight before the next use.
4. Reinstall the mop pads onto the robot.

7.7 Cleaning the Detachable Mop Pad Cleaning Tray

1. Remove the cleaning tray from the base station.
2. Rinse the cleaning tray thoroughly with water.
3. Place it back onto the station.

8. Troubleshooting

Note: User interface images are for illustration purposes only. Actual display content may vary depending on the software version.

If an error occurs, please read the in-app instructions for solutions. If the problem persists, please contact support@eufy.com for assistance.

9. Specifications

Here are the technical specifications for the eufy Omni C20.

10. Customer Support

Contact eufy for support:

• Email: support@eufy.com
• Website: www.eufy.com
• Phone Support:
• (US/CA) +1 (800) 994 3056
• (UK) +44 (0) 1604 936 200
• (DE) +49 (0) 69 9579 7960
• (JP) +81 03 4455 7823

For video tutorials, FAQs, warranty information, and more, please visit: https://support.eufy.com/

Anker Innovations Limited hereby declares that this device complies with the requirements of the Regulation of Product Safety and Telecommunications Infrastructure (Safety Requirements for Connected Connectable Products) of 2023. For the Declaration of Conformity, please visit: https://www.eufy.com/uk/psti-related.